Name: Stephanie

Situation 1: A client calls you because they want to find a new doctor and they don’t know how to find one.

Situation 2: You have a new client and need to enter their medical history into the computer system. The office is loud, and it  is hard to hear what they are saying.

Situation 3: You need to evaluate a new patient who has just come into the clinic. He is complaining a lot about a pain in his back.

NURSE: Hello i am ALFET, a general hearlth nurse at the Ville Marie Hospitol. How can i help you?

CLIENT: Hello i am RACHIDI, i am calling to find out how to find a new doctor . My Doctor is retired.

NURSE: OK, i will refer you to the reception staff, they will be able to give you better.

CLIENT: Thank you very much, you are kind.

NURSE: It is a pleasure, good bye

CLIENT: Goodbye

NURSE: Hello, Alfet, general health nurse at the Ville Marie Hospitol.

CLIENT: Hello i'm calling you to make an appointment to see the doctor.

NURSE: I can know the reason for your consultation?

CLIENT: Ihave had a wound for two weeks that won't heal

NURSE: Excuse me, i can hardly hear you here, so i'm going to transfer the call to another extension so we can hear each other better.

hello, okay, i'm better now, tell me, are you diabetic?

CLIENT: No, but i've had my blood sugar checked for a long time.

NURSE: Do you smoke?

CLIENT: Yes

NURSE:How many packs per day?

CLIENT: TWO

NURSE: Do you drink?

CLIENT:Yes

HOW MANY GLASSES PER DAY?

CLIENT: Three bottless

NURSE: What medication do you take?

CLIENT: No medication

NURSE: Do you have any allergie?

CLIENT: No

NURSE: Ok , i have space Monday morning at 8 am, are you akay with that?

CLIENT: It is ok for me

NURSE: thank you good bye

NURSE: Hello, my name is ALFET, i am a nurse, how can i help you?

CLIENT: Hello i have had back pain that has been tiring me for 3days

NURSE: O KAY, isthis the first time you've felt this pain?

CLIENT: Non it happens to me often

NURSE: What causes this?

CLIENT: Very often when i stand for a long time or when i sit for a long time.

NURSE: What do you do to calm dawn?

CLIENT:I usually take tylenol but this time it didn't work

NURSE: Is the pain localized or does it radiate?

CLIENT: IIt's juste at my back

NURSE: On a scale of of 0 to 10 , how bad is your pain?

CLIENT: 8

NURSE: How is the pain?

CLIENT: In the form of a stab

NURSE: What do you think you pain coulde be?

CLIENT: Ihave no idea

NURSE: Ok think you very much , the Docter will come see you client :THANK YOU

-Teaching a client to take Lithium 3 times a day

-Explaining by phone that the client needs to pick up the blood test request and go to the lab

-Doing a simple mental status exam

1- Explain to the patient how to manage their pain acute or chronic.

2-teach the patient how to follow the diet and fluid limit for better management of cardiovascular disease.

3-Explain to the client who has been discharged from the hospital, after major surgery the different activities to follow to regain their independance.

SITUATION 1:

Teach the client to change their dressing at home.

SITUATION 2

Client who calls for his prolia injecction and you explain to him that he must first check his calcium level.

situation "

You receive a patient who has just started iron treatment by infusion