Importance on proper telephone technics in providing excellent service to customers by Nicole Fonseca M https://padlet.com/cocolangie/v804qm2l6fpk Thank you for visit our padlet!!! en-us 2018-07-17 23:01:10 UTC 2026-01-10 20:26:37 UTC hello@padlet.com In this project we will develop and explain what is the importance of Telephone Techniques to provide good customer service, as my colleagues and I believe that it is of great importance both in the specialty of the executive secretariat and for all careers that have to do to interact with people.Provide concrete information about the most important telephone techniques such as talking with customers, an appropriate tone, what to do with annoying customers, be patient among other basic aspects but very important to achieve good communication.This work seeks to instruct to have a greater knowledge in this subject, that it seems to us that some people do not offer them the necessary training or do not give importance to this topic that we consider is of the utmost importance for all the institutions, since the person who The telephone is currently the image of the company, therefore, if the customer does not receive good telephone service, it creates a bad appearance, which harms the institution.Hence the importance of talking about proper care and investigating more in what is failing as institutions when we put into practice these little-known or practiced techniques and clarifying what is good and what is not when dealing with people by telephone, since Over the years, the telephone is a means of communication that is becoming more relevant in all jobs since it is easier to make a phone call than to personally attend the place of interest.What makes it clearer to us is that it is important that all workers acquire the knowledge so that they offer the best treatment to all their clients, that they are satisfied with the treatment provided by each of us and thus develop in a better way in the field labor and personally to offer a quality treatment in the company in which we are working. cocolangie https://padlet.com/cocolangie/v804qm2l6fpk/wish/270454613 2018-07-17 23:21:32 UTC https://padlet.com/cocolangie/v804qm2l6fpk/wish/270454613 All person answer a call inn a different way, however, there are certain aspects that is should be taken account to answer a call, for example the courtesy: We always reply in a good way. The tone of voice: That be moderated so that the other person do not believe that we are screaming no need to tell us that in not heard cocolangie https://padlet.com/cocolangie/v804qm2l6fpk/wish/270457965 The message must be clear and simple: For that person to receive it I understand completely.
These are some aspects, however, there are many more technical that is should be taken into account to achieve efficient communication facilitating any other communication.
These techniques are important for this depends on a next contract, a new client or simply keep to those who have, no matter how you answer if and when you make it with respect, willingness and kindness and apply the correct techniques, will keep customers happy. 
Business depend on customers that all staff should know mainly to those who communicate by phone since are the most interested in the company]]> 2018-07-18 00:00:46 UTC https://padlet.com/cocolangie/v804qm2l6fpk/wish/270457965 We must take into account that good customer service starts from something as simple as a call, from there you can open many doors, as well as close them.We hope that this has helped you a lot and that you emphasize the importance of good treatment towards any person, because a company is nothing without its clients cocolangie https://padlet.com/cocolangie/v804qm2l6fpk/wish/270461054 2018-07-18 00:31:41 UTC https://padlet.com/cocolangie/v804qm2l6fpk/wish/270461054