Working with rejections by https://padlet.com/astramentore/v7y1qsjr7ba5uk9a en-us 2023-09-04 09:54:30 UTC 2025-04-24 07:16:31 UTC hello@padlet.com User is not interested in general conversation about suggestion astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683235139 2023-09-04 09:57:01 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683235139 User is in a hurry and can't implement suggestion astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683236222 2023-09-04 09:58:16 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683236222 User is in a hurry and don't want to discuss the suggestion (after warm-up or transition) astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683236742 2023-09-04 09:58:50 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683236742 User rejected the suggestion because it wasn't relevant astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683237973 2023-09-04 10:00:00 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683237973 User needs to talk to client first before implementing astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683239404 2023-09-04 10:01:20 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683239404 User already saying goodbye astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683241119 2023-09-04 10:02:56 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683241119 astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683243115 2023-09-04 10:05:05 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683243115 astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683243312 2023-09-04 10:05:17 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683243312 Suggestions astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683246195 2023-09-04 10:08:39 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683246195 astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683247583 2023-09-04 10:10:28 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683247583 You provided suggestion before solution but the user wants to focus on the issue astramentore https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683248863 2023-09-04 10:11:44 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683248863 https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683351091 1. give suggestion warm up with value/mention suggestion
2. add additional value, mention "it will take a few minutes"
3. give compliment, praise user's work, explain that the feature brings additional benefit]]> 2023-09-04 12:08:13 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683351091 https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683359542 1. say it will take a few minutes, add value
2. give the link to the page where the suggestion can be made 
3. offer to start during the chat and finish later ]]> 2023-09-04 12:17:51 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683359542 https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683361590 1. say it can be done in a few clicks 
2. simplify implementation steps 
3. offer to start during the chat and finish later
4. send an article and offer to bookmark it or contact us later ]]> 2023-09-04 12:20:07 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683361590 https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683366363 1. if the reason of rejection is not clear, give more value that the feature is important 
2. if the user mentioned the reason of rejection, proceed to the specifics of the suggestion or ask powerful question taking into account other USP suggestions
3. ask powerful questions ]]> 2023-09-04 12:24:58 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683366363 https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683372532 1. proceed to suggestion :) 
2. add suggestion roadmap to prevent 
3. reply fast ]]> 2023-09-04 12:31:46 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683372532 User doesn't respond to suggestion https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683373912 2023-09-04 12:33:19 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683373912 https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683377917 1. agree with user, give updates on investigation
2. roadmap that you will help to solve the issue and then go back to suggestion 
3. after solution, make transition to suggestion]]> 2023-09-04 12:37:09 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683377917 https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683379782 1. check in with the user 
2. if user ignored the suggestion during investigation, come back to it after solution]]> 2023-09-04 12:39:12 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683379782 User is contributor and work on some small area of the site/business (have admin permissions) https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683381720 2023-09-04 12:41:19 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683381720 https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683383445 1. ask what they work with 
2. choose suggestion relevant for responsibilities ]]> 2023-09-04 12:42:42 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683383445 User rejects suggestion on escalation https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683385322 2023-09-04 12:44:03 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683385322 https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683387569 1. to prevent, say "I have forwarded the issue to the team..." 
2. say "While my colleagues are working on the case, I have a suggestion..."

]]> 2023-09-04 12:46:21 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683387569 You need to transfer the second question and user rejects https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683388071 2023-09-04 12:46:55 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683388071 https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683390893 1. give suggestion when you investigate to prevent 
2. say you need to transfer and while you prepare the chat to transfer, offer a suggestion ]]> 2023-09-04 12:49:26 UTC https://padlet.com/astramentore/v7y1qsjr7ba5uk9a/wish/2683390893