What is the best customer service you have ever experienced and why? How did it make you feel? What is a customer touch point? by Tung Duong https://padlet.com/namtung/v41u2vf7ouxut58w en-us 2024-05-21 01:34:55 UTC 2024-05-21 03:35:01 UTC hello@padlet.com https://padlet.net/icons/png/1f60a.png Hi everyone https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3000853250 2024-05-21 01:46:02 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3000853250 https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3000931183 Buying a fragrance at Jo Malone, the lady sat me down and tested all the fragrance, asked me lots of questions and wanted to find out about me! She made me feel special and didn't force me to buy the product.

]]> 2024-05-21 02:29:16 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3000931183 https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001037153 Restaurant: name and seats available with warm water for me and milk for Bach, a piece of paper with colors available for him to keep him sitting in the chair

]]> 2024-05-21 03:28:09 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001037153 Buying curtain https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001037260 A small shop who came to my home, with samples, example photos, and actually have color pallete that suit my style. The special thing here is when i know there's lots of customers and style going in, but with one phone call before he came to my house, he had prepared what is custom to me and my need, no overcharge, no pressure to buy, just to make sure that i have what i want in the end

]]> 2024-05-21 03:28:14 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001037260 A Grab Driver - He asked me how are you today, helped me with all the luggage & gave me a rose on the day I met him as it was the Women's Day. I was also impressed with the thank you message that he sticked behind his helmet. He made my day! https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001037465 2024-05-21 03:28:22 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001037465 Nga https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001039965 In a spa. Very caring and professional.

Welcome from the parking area. The space inside, music. Adjust the light, ask right questions, leave silent moment for me to enjoy, not trying to persuade me to buy. Gently ask my feedback.

Post-service.

]]> 2024-05-21 03:29:56 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001039965 Made me feel happy https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001041348 2024-05-21 03:30:52 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001041348 Hair salon experience. https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001041416 I was at a hair salon and the hairdresser wash and dry my hair very carefully, she also takes time to take out my gray hair, it is an extra service that makes me feel she really cares about me, a typical customer. She also remembers where I live, what kind of service I always use and how gently she should apply.

That makes me always come back for them

]]> 2024-05-21 03:30:55 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001041416 Buying clothes from a shop https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001041962 She helped me to choose the clothes that fit me, just advised me the suitable clothes, and asked me about myself, and what my favorite style was. She helped me to try on the clothes

Always with a smile on her face


]]> 2024-05-21 03:31:19 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001041962 https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001042288 Impressive and remember till now

]]> 2024-05-21 03:31:34 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001042288 How I feel https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001042297 I feel special, personalized cared

]]> 2024-05-21 03:31:34 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001042297 i wanted to go back https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001042341 2024-05-21 03:31:37 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001042341 Tu felt like https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001042859 He's being understood, not wasting time, in good hand

]]> 2024-05-21 03:32:03 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001042859 Welcome treatment in resort https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001043019 The resort came to pick up my family at the airport, welcome champagne, early check-in. Even provided free dinner because of the first visit.

]]> 2024-05-21 03:32:10 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001043019 The driver made me feel positive and the life is beautiful https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001043305 2024-05-21 03:32:23 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001043305 Ngọc https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001043658 One of my hobbies is shopping, White ant really good at their service. They sent messages to give promotion, call to take care…when I go to shop they carefully take care: welcome, prepare cloth for me to try on, give good and accurate consultation that fit for me. They make me happy and satisfied

]]> 2024-05-21 03:32:39 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001043658 I felt very special, being VIP guest. https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001043961 2024-05-21 03:32:53 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001043961 Tu - customer touch point is https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001046891 Any interaction in any sense (seeing, smelling, converstation, product, problem solving, listening...)

]]> 2024-05-21 03:35:01 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001046891 Touch point https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001047212 Give me space and time for individual experience

]]> 2024-05-21 03:35:15 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001047212 That is when customers read the news, see the ads, meet anyone at school, see what is around them in the school and someone talks about school. https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001047318 2024-05-21 03:35:18 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001047318 Touching point https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001047909 Remember name and family situation.

]]> 2024-05-21 03:35:43 UTC https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001047909 touchpoint https://padlet.com/namtung/v41u2vf7ouxut58w/wish/3001048114 Differentiate among different customers

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