DABB Cohort 62: Identity challenges by GDS Academy https://padlet.com/gdsacademy/v3535yl6pr61ft7f What are the challenges of assuring a digital identity? en-us 2022-10-10 17:13:15 UTC 2025-12-23 13:27:03 UTC hello@padlet.com https://padlet.net/icons/png/1f9d0.png Still being able to access services after security measures tightened https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419028 2022-10-13 09:06:00 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419028 https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419135 Lots of people have the same names, birthdates, etc.]]> 2022-10-13 09:06:07 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419135 Accessibility for some users - eg. identifying someone over the phone when they may have a hearing/speech impediment or dementia https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419142 2022-10-13 09:06:08 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419142 May not have the ID documents needed to verify https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419177 2022-10-13 09:06:10 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419177 https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419337 Sometimes scans of passport/licenses don't work]]> 2022-10-13 09:06:17 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419337 Feeling safe to provide personal information https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419389 2022-10-13 09:06:20 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419389 Digital IDs https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419460 2022-10-13 09:06:23 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419460 Lost authentication device e.g. phone https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419545 2022-10-13 09:06:28 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419545 fraudulent documents https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419921 2022-10-13 09:06:47 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338419921 Evolving sophistication of attacks https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420004 2022-10-13 09:06:52 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420004 Keeping information secure https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420084 2022-10-13 09:06:56 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420084 https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420093 Using multiple pieces of identifying information simultaneously can reduce the chance of confusing one person for another]]> 2022-10-13 09:06:57 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420093 Use the device camera to ensure it's the same person https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420241 2022-10-13 09:07:03 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420241 having a number of different options for people to use if they are unable to provide one form of identification https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420300 2022-10-13 09:07:06 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420300 2-factor-authentication https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420336 2022-10-13 09:07:08 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420336 Digital-based Levelling Up agenda https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420361 2022-10-13 09:07:09 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420361 Remembering unique information (passcodes / passwords) https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420392 2022-10-13 09:07:11 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420392 protecting the privacy of the user https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420455 2022-10-13 09:07:15 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338420455 Consumer trust https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338421141 2022-10-13 09:07:51 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338421141 Increased digital scrutiny of transactions https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338421142 2022-10-13 09:07:51 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338421142 https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338421189 When asked identity questions generated from Searchlight (e.g. addresses lived at, etc.), the user might not remember the information]]> 2022-10-13 09:07:54 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338421189 Can't identify which user is uploading the documents, as you could upload other peoples documents https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338421225 2022-10-13 09:07:56 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338421225 Use of social engineering by fraudsters https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338421785 2022-10-13 09:08:25 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338421785 VPNs https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338422069 2022-10-13 09:08:39 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338422069 https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338422080 It can be very time-consuming, so requires a significant investment in staffing]]> 2022-10-13 09:08:40 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338422080 digital education for citizens as to what is required to prove identity https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338422970 2022-10-13 09:09:24 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338422970 Greater privacy protection https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338422982 2022-10-13 09:09:24 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338422982 Data leaks/availability of personal information on the dark web. E.g. Liz Truss's phone number! https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338423435 2022-10-13 09:09:43 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338423435 Layered approach https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338423565 2022-10-13 09:09:45 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338423565 Emphasise scope to be more financially included https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338424594 2022-10-13 09:10:33 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338424594 Verifying could take a long time - e.g. triaged phone system https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338425189 2022-10-13 09:10:59 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338425189 https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338426684 How do we know that people aren't being coerced into using a system on behalf of criminals etc?]]> 2022-10-13 09:12:15 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338426684 Poor mobile network - authentication code doesn't come in quickly https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338428590 2022-10-13 09:13:53 UTC https://padlet.com/gdsacademy/v3535yl6pr61ft7f/wish/2338428590