https://padlet.com/astramentore/v2xv3q7v5xnbyi8a Made with love en-us 2022-11-15 10:46:07 UTC 2025-05-06 10:35:04 UTC hello@padlet.com https://padlet.net/icons/png/1f33f.png astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586617 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586617 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586618 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586618 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586620 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586620 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586621 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586621 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586622 Thank you for sharing your concerns with us. I know your frustration isn't easy to put into words. Please let me properly investigate what happened to your blog, we'll fix it together.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586622 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586623 Oh, really sorry to hear that. Yeah, Wix Blog is far from being user-friendly, I agree. Let me see what I can do here. ]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586623 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586624 Ok. I will check your site and get back to you with instructions.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586624 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586625 So, I see that you didn’t turn off auto-renewal for your Premium Plan on time. Since it's against Wix billing policies, we cannot give you a refund.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586625 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586626 Jennifer, I took a look at your account, it looks like auto-renewal for your Premium Plan was still on, which caused the automatic charge. This condition won't let our billing system issue a refund. ]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586626 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586627 Thank you for waiting, Jennifer. I have carefully checked your account and here is what I've found out. Back on Feb 25, the auto-renewal for your Premium subscription was still active, which caused the automatic charge. I’m afraid this condition won't let our billing system issue a refund. 
What I will be happy to do for you is making sure auto-renewal for Premium is surely disabled, so you won't be bothered with it hereafter.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586627 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586628  Lindsey, I have thoroughly checked the site in Mobile Editor and found strange blank buttons overlapping every image in the repeater, thus preventing them from leading you to the right page.
Please don't worry though, I am here to help :)
For easier troubleshooting, I have recorded a video instruction you can watch here. Let me know if it proved effective on your end.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586628 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586629 The expert's tone was too assertive / robotic / inert without empathetic phrases meant to support a concerned user.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586629 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586630 You noticed the expert's attempt to express empathy, but they didn't look & sound organic in that conversation.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586630 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586631 They expressed compassion in response to the user’s confusion, language gap, slow pace. When needed, they showed admiration of their success.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586631 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586632 The expert's replies sound too assertive, dry, too straightforward. You also noticed negative phrasing (I don't know / I can't / No, we cannot do that etc.) Not thanking the user after a hold.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586632 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586635 The expert's replies sound polite but impartial. Doesn't consistently thank the user after a few holds.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586635 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586636 The expert avoided any negative phrasing, shifted the focus to neutral/positive. The expert stayed polite when asking the user for additional info, as well as thanking them for clarification and waiting on hold. The expert started or supported a small talk with a user to set a friendly mood (when applicable).]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586636 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586637 The expert ignored the user's name, copied & pasted excerpts from articles with no vizualization, used SRs in every reply without customizing them.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586637 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586638 You noticed the expert's attempts to personalize conversation from time to time.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586638 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586639 The expert addressed the user by their name, customized the content taken from KB articles to suit the case, provided personalized screenshots/videos, referred to the topic of conversation, and was interested in the user's site/business goals.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586639 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586641 The expert provided no exact time expectations, replied with significant delays making the user check the expert's presence in a chat.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586641 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586642 The expert replied without big delays, but didn't mention the exact time of absence.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586642 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586643 The expert specified how much time they need to investigate the issue, replied in a timely manner to maintain the user’s engagement.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586643 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586644 Expert: Ok, got it. I need to investigate this case on my end.
 
(several minutes later) User: Hello??

Expert: Yes, I'm here. Still checking…]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586644 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586645 Expert: Allow me a couple of minutes to check your site on my end.

(several minutes later) User: Hello??

Expert: Thank you for waiting, I will need some more minutes to find the solution.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586645 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586647 Expert: Please allow me 5 minutes to open your site in the Editor and check the relevant settings.

User: ok

Expert: Great, I'll keep an eye on our chat the whole time in case you want to add any info :)]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586647 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586648 So, to fix the issue you need to follow the steps in the article: https://support.wix.com/en/article/wix-editor-using-the-layers-panel]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586648 astramentore https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586649 Lindsey, I managed to recreate the issue with overlapping elements on my end, too. In order to resolve it, follow these steps:

1.
2.
3.
4.]]> 2022-11-15 10:46:07 UTC https://padlet.com/astramentore/v2xv3q7v5xnbyi8a/wish/2384586649