Introduction to Port Dickson Central Market Sdn. Bhd. (PDCM) is a tourism-focused company located in Port Dickson, Negeri Sembilan. The company manages multiple attractions and activities under one integrated tourism hub, aiming to provide engaging and family-friendly experiences to local and international visitors.

I learned to file monthly sales records according to standard categories set by the Operations Department.

Each document was sorted by month, outlet (3D Art Gallery, Wild West Cowboy, Outdoor), and payment method.

I also helped cross-check the sales entries in the million accounting system with printed records to ensure consistency.

This task taught me the importance of accuracy, accountability, and documentation skills.

I was exposed to handling invoice and on-invoice documents.

• Invoice refers to bills issued to customers or agents for bulk/group payments.

• On-invoice refers to supporting documents (e.g. purchase orders, payment slips, booking confirmations) attached to the invoice for reference.

I filed these documents based on invoice number and date

This task is closely related to the subjects:

• Administrative Management – especially in filing, document organisation, and archiving systems.

• Entrepreneurship in Tourism – managing income records and financial documentation.

Challenge: Initially, I was confused by the difference between invoice types and the coding system.
Solution: I consulted with senior staff, created a colour-coded reference chart, and kept a checklist to ensure each set of documents was filed in the correct folder.

Printing Utility Bills (TNB & SAINS) for Each Outlet

As part of my administrative duties, I was assigned to handle the monthly printing of utility bills for all outlets under Port Dickson Central Market. This included:

• Electricity bills (TNB) and water bills (SAINS)

• Accessing company accounts online

• Identifying and downloading each bill based on outlet name (3D Art Gallery, Wild West Cowboy, Segar Recreation Eco Park)

• Printing and filing the bills into the correct folders for documentation and payment processing

I also learned how to operate the office photocopier machine, which is essential for daily document reproduction. Tasks involved:

• Learning the functions for photocopying, scanning, and printing

• Adjusting settings such as paper size, colour/black & white, and page orientation

• Replacing paper trays and monitoring toner levels

• Ensuring proper handling of confidential documents during duplication

Related Theory / Practical Knowledge (UMK):
Entrepreneurship in Tourism,Tourism Accounting & Financial Practices,Administrative Management, Tourism Office Practices

Challenge: Faced difficulty accessing some online accounts due to login restrictions and was unsure of machine error messages.
Solution: Asked for temporary staff credentials, and referred to the user manual and stickers placed on the machine for step-by-step guidance.

I learned how to key in Indah Water bills into the company’s internal system. This task was essential for maintaining accurate records of sanitation and sewerage expenses.

• Logged into the internal financial system

• Selected the correct outlet code based on the location of the bill:

  • 3D Art Gallery – 9000/2S07

  • Wild West Cowboy – 9000/3S07

• Chose the correct expense account code for Indah Water, which is:

  • 4010/I001

• Entered the invoice amount, billing month, and reference number

• Attached digital copy of the bill as proof

• Submitted entry for supervisor’s approval

Related Theory / Practical Knowledge (UMK)

• Tourism Accounting & Financial Control – understanding expense coding and account structures

• Administrative Management – documentation and systematic input

• Entrepreneurship in Tourism – monitoring operational costs in tourism facilities

Challenge: Initially, I had trouble remembering the specific codes for each outlet and expense type.
Solution: I created a reference sheet with all account codes and outlet codes and placed it at my desk for quick access. I also double-checked entries with previous records.

I was responsible for managing and recording Touch ‘n Go (TnG) transactions received from customers. These payments were typically used for walk-in entries and activities at the outlets.

Collected and verified TnG payment slips and records from the front counter

• Opened the designated Touch ‘n Go Payment Excel Sheet

• Date of payment

• Amount paid

• Outlet (3D Art Gallery, Wild West Cowboy and Segar Recreation Eco Park)

• Reference number or transaction ID

This task helped improve my accuracy in data entry and understanding of how cashless payments are managed in tourism operations.

Related Theory / Practical Knowledge (UMK)

• Tourism Financial Management – tracking revenue by payment method

• Tourism Business Operations – handling alternative payment systems

• Business IT Systems – spreadsheet management using Excel for financial records

Challenge: Some receipts were hard to read or incomplete, and I was unsure which outlet the payment belonged to.
Solution: I confirmed with the counter staff, checked backup records from the system, and used colour-coded rows in Excel to separate each outlet for clarity.

I was given the opportunity to handle and record e-wallet payments, specifically Touch ‘n Go and Boost transactions. These tasks helped me understand cashless payment processes, financial recordkeeping, and basic accounting systems used in the tourism business.

Touch ‘n Go Payment – Excel & System Entry

• Collected and verified TnG payment slips and daily records

• Entered data into Excel with details such as date, amount, outlet (3D, WWC, Outdoor), and transaction ID

• Learned how to record TnG transactions into the internal accounting system using debit and credit format

  • Debit: Company bank/cash received

  • Credit: Touch ‘n Go income account

Boost Payment – Excel & System Entry

Tasks Involved:

• Sorted and recorded Boost payment receipts in Excel

• Entered Boost data into the company’s financial system using correct debit-credit classification

  • Debit: Cash at bank

  • Credit: Boost income account

Related Theory / Practical Knowledge (UMK):

• Tourism Financial Management

• Tourism Accounting

Challenge: Confused between debit and credit side during early entries
Solution: Used flowcharts, referred to system guidelines, and validated entries with supervisor before saving

I was also entrusted with managing and recording credit card payments made by customers for ticket purchases and services. This task taught me about proper financial documentation, system entry, and handling multiple payment methods within a tourism business.

• Recording Credit Card Payment in Excel

  Tasks Involved:

  • Collected credit card transaction slips from the counter staff daily

  • Opened the designated Excel file for financial tracking

  • Entered data including:

    • Transaction date

    • Amount paid

    • Outlet (3D Art Gallery, Wild West Cowboy, or Outdoor)

    • Reference number / transaction ID

  • Double-checked totals with printed summaries and system reports

• Keying in Credit Card Sales into the System

  Steps Learned:

  • Accessed the internal sales system used by PDCM

  • Entered credit card payment records using the correct debit and credit structure

    • Debit: Cash at bank (account for receiving funds)

Related Theory / Practical Knowledge (UMK)

• Tourism Financial Management – managing multiple payment channels

• Tourism Business Accounting – using basic accounting practices like double-entry

Challenge:
I was initially unsure how to separate credit card payments from other e-wallet or cash payments in both Excel and the system.

Solution:
I followed a payment classification guideline provided by the finance department, colour-coded each payment type in Excel, and consulted my supervisor before saving entries into the system.

I was assigned to process and organise the March 2025 sales data for all three attractions under Port Dickson Central Market. This included both system entry and manual filing of monthly reports.

• Keying in Sales into the System

  Tasks Involved:

  • Accessed the internal sales system

  • Entered daily and total March sales for:

    • 3D Art Gallery

    • Wild West Cowboy (WWC)

    • Outdoor / Segar Recreation Eco Park

  • Used Code 10 for all sales entries

  • Ensured accurate data entry by verifying amounts against receipts and printouts

  • Saved and submitted all records for supervisor review

• Filing March Sales Reports

  Tasks Involved:

  • Sorted printed sales summaries by outlet and date

  • Labeled folders accordingly: March 2025 – 3D, March 2025 – WWC, March 2025 – Outdoor

  • Filed reports in their respective physical storage locations for future auditing purposes

  • This enhanced my ability to organise financial documents efficiently.

2. Related Theory / Practical Knowledge (UMK)

   • Tourism Accounting – entering and tracking income accurately

   • Administrative Management – systematic recordkeeping

   • Tourism Business Operations – outlet-based financial monitoring

3. Challenge:
   Some printed daily logs were inconsistent with the digital records, causing confusion in total calculation.

   Solution:
   I cross-referenced the data using backup receipts, system logs, and consulted front desk staff to verify missing or unclear entries before completing the records.

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I was assigned as a backup staff at Wild West Cowboy, where I gained hands-on experience in handling customer service, preparing game areas, and performing opening duties for both floors.

Opening Procedures – First & Second Floor

Tasks Involved:

• Unlocked and prepared both first floor and second floor attractions

• Turned on lighting and checked ventilation systems

• Switched on arcade machines and ensured safety protocols were met

• Verified all sections were clean, organised, and visitor-ready

Learning Customer Service in Wild West Cowboy

Tasks Involved:

• Observed and practiced how to greet and serve customers politely

• Assisted with game briefings and offered support to guests, especially families and children

• Learned how to manage queue flow during busy periods

Game Area Preparation & Support

Tasks Involved:

• Learned how to set up and reset games (e.g. escape room, mini arcade, VR games)

• Ensured all machines were functioning properly before guests arrived

• Reported any technical issues to the supervisor

Cleaning Duties – First Floor

Tasks Involved:

• Swept and mopped floors

• Wiped down game equipment and furniture

• Emptied trash bins and ensured all areas were presentable

Related Theory / Practical Knowledge (UMK)

• Customer Service in Tourism – delivering quality visitor experience

• Tourism Product Management – preparing tourism attractions and games

• Tourism Operations & Safety – ensuring guest safety and operational readiness

Challenge:
At first, I was unsure how to explain game instructions clearly to customers, especially in English.

Solution:
I observed how senior staff did their briefings, practiced my own speech, and created short notes in both Malay and English to guide me.

As part of my operational training at Wild West Cowboy, I was given hands-on responsibilities involving venue opening, managing indoor attractions, and assisting guests with VR game experiences. These tasks allowed me to build confidence in handling tourism-based entertainment facilities.

Opening First & Second Floor Attractions

Tasks Involved:

• Opened and prepared both the first and second floor activity zones

• Turned on all lighting and electronic systems

• Inspected the cleanliness and readiness of all rooms before guests arrived

• Conducted basic safety checks for game machines and seating areas

Managing the Escape Room & Dinosaur Room

Tasks Involved:

• Greeted and briefed visitors entering the Escape Room and Dinosaur Room

• Explained the rules, timing, and safety instructions clearly

• Monitored guest progress and assisted as needed

• Reset the rooms for the next group after each session

Learning How to Operate VR Games

Tasks Involved:

• Learned to properly set up, connect, and activate VR headsets

• Assisted guests in wearing the equipment safely

• Guided them on how to use controllers and navigate the virtual environment

• Ensured hygiene by sanitising equipment after each use

Related Theory / Practical Knowledge (UMK)

• Tourism Product Development – enhancing visitor experience through interactive attractions

• Tourism Technology & Innovation – integrating modern entertainment tools like VR

• Customer Service in Tourism – briefing and guiding guests professionally

Challenge:
I initially struggled with connecting and calibrating the VR equipment properly, especially during busy periods.

Solution:
I created a step-by-step checklist for VR setup, practiced with guidance from a senior staff member, and shadowed a few sessions before handling it independently.

Opening First and Second Floor

Tasks Involved:

• Turned on main power switches, lighting, and air ventilation systems on both floors

• Checked all machines and games to ensure they were operational

• Ensured public areas were clean and safe for incoming visitors

Learning How to Open & Close the Compressor

Tasks Involved:

• Assisted in switching on the compressor unit in the morning to power arcade machines and cooling systems

• Observed safety protocols including pressure checks and switch procedures

• Helped shut down the compressor during closing, following the correct sequence

Attending to Customers on the Second Floor

Tasks Involved:

• Welcomed visitors and offered brief explanations of the attractions upstairs

• Directed them to the correct zones (e.g. arcade games, dinosaur room)

• Answered basic questions and ensured guests followed safety procedures

Cleaning the Second Floor

Tasks Involved:

• Swept and mopped the entire second-floor walkway and attraction areas

• Wiped down equipment, benches, and game panels

• Ensured bins were emptied and signage was correctly placed

Closing First and Second Floor

Tasks Involved:

• Powered down all machines, lighting, and electronic systems

• Checked that all guests had exited the premises safely

• Locked doors and reset switches according to the daily closing checklist

Related Theory / Practical Knowledge (UMK)

• Tourism Operations & Maintenance – managing technical systems and safety procedures

• Tourism Customer Service – engaging with visitors and attending to their needs

• Tourism Facility Management – daily care and operational readiness of attraction zones

Challenge:
I was nervous about handling the compressor system at first, fearing I might switch it on incorrectly.

Solution:
I requested to observe the procedure multiple times, took notes, and only proceeded with guidance until I became confident handling it independently.

Opening First & Second Floor Areas

Tasks Involved:

• Unlocked and accessed both levels of the attraction

• Switched on lighting and air-conditioning in all rooms

• Ensured safety measures were in place before guests arrived

Activating Electrical & Technical Systems

Tasks Involved:

• Turned on the main switches in each room, including escape room, dinosaur room, arcade section, and lobby

• Activated the compressor system used to power certain games and ventilation

• Checked that all circuits were functioning properly before continuing with game setups

Opening & Testing Interactive Games

Tasks Involved:

• Powered up and tested the VR Games to ensure all headsets and sensors were calibrated correctly

• Opened and tested the Rodeo Bull Ride, ensuring the mechanical functions were working and safety settings were active

• Sanitised and reset equipment in preparation for guest use

Related Theory / Practical Knowledge (UMK)

• Tourism Product Operations – preparing and testing interactive experiences

• Tourism Facilities & Maintenance – managing technical systems and machinery

• Safety Management in Tourism – ensuring safe environments for guests and staff

Challenge:
I was initially unsure of the correct sequence for switching on the compressor and game systems safely.

Solution:
I followed the written checklist provided by the supervisor, observed senior staff during setup, and practiced under supervision until I was confident handling it on my own.

Opening First & Second Floor Areas

Tasks Involved:

• Switched on lighting and ventilation systems for all rooms

• Checked safety and readiness of equipment across both floors

• Unlocked game areas and verified environment was clean and ready for guests

Opening VR Games

Tasks Involved:

• Activated the VR system and tested headsets

• Ensured controllers were charged and properly calibrated

• Sanitised headsets before first use

Participating in Outdoor Activities

Activities Experienced:

• Flying Fox

• Rock Climbing

• Abseiling

• High Rope

I was given the chance to try each activity and understand the physical and safety requirements for guests.

Cleaning the Second Floor

Tasks Involved:

• Swept and mopped floors around the arcade and activity areas

• Cleaned windows and wiped down game surfaces

• Disposed of trash and restocked sanitisation supplies

After completing my rotation with operations, I resumed my duties at the main office. My responsibilities included sorting payment receipts by outlet and month, and assisting in preparing the minutes for the weekly internal meeting.

Organising Payment Receipts by Month and Outlet

Tasks Involved:

• Collected physical payment receipts from all three outlets:

  • 3D Art Gallery

  • Wild West Cowboy

  • Segar Recreation Eco Park

• Sorted the receipts into folders according to outlet and month January–June 2025

• Labelled and arranged files neatly for audit and reference purposes

This task taught me the importance of financial documentation and systematic filing.

Preparing Minutes for Weekly Meeting

Tasks Involved:

• Attended the weekly operations meeting at the office

• Took notes on agenda items, decisions made, and assigned tasks

• Drafted formal minutes of meeting (MoM) for supervisor’s review

• Filed approved minutes for internal reference

Related Theory / Practical Knowledge (UMK)

• Administrative Management – handling financial records and office documentation

• Business Communication – formal note-taking and professional meeting summaries

• Tourism Entrepreneurship – understanding the behind-the-scenes management of tourism operations

Challenge:
I was unsure how to format the minutes of meeting and use the appropriate tone and structure.

Solution:
I referred to past examples of minutes, used a template provided by my supervisor, and double-checked the grammar and content before submitting the final version.

Recording Credit Card Payments in Excel

Tasks Involved:

• Collected daily credit card transaction slips from each outlet

• Recorded details such as:

  • Date of transaction

  • Total amount

  • Outlet name (3D Art Gallery, WWC, Outdoor)

  • Reference number or transaction ID

• Organised the data according to outlet and month for easy access and monthly reporting

Keying in Credit Card Sales into the System

Tasks Involved:

• Logged into the company’s internal accounting system

• Entered each transaction using:

  • Debit (Bank Account) to reflect income received

• Matched system entries with Excel records and physical slips to ensure accuracy

Related Theory / Practical Knowledge (UMK)

• Tourism Financial Management – understanding electronic transactions in tourism businesses

• Tourism Business Accounting – using double-entry recording method

• Digital Tools in Tourism – managing financial reports through software systems

Challenge:
Initially, I was confused about differentiating credit card payments from other e-wallet transactions when grouping data.

Solution:
I consulted my supervisor and referred to the payment classification chart to ensure proper categorisation before keying in each transaction.

Keying in Monthly Sales into the System

Tasks Involved:

• Accessed the internal accounting/sales system

• Entered daily sales records by date, outlet, and transaction type

• Used the correct sales code (Code 10) for system entries

• Ensured amounts matched printed receipts from the outlet

• Submitted entries for review and reconciliation

Filing Daily Sales Reports

Tasks Involved:

• Sorted printed sales summaries for March and April

• Organised them by outlet and date in dedicated folders

• Labelled each document clearly for auditing and monthly reporting

• Filed reports in the designated filing cabinet

Related Theory / Practical Knowledge (UMK)

• Tourism Business Accounting – daily income tracking and financial input

• Administrative Management – file organisation and documentation control

• Entrepreneurship in Tourism – understanding income flow and reporting for business evaluation

Challenge:
Some sales data had missing dates or unclear handwriting on printed reports.

Solution:
I cross-verified missing data with the system’s transaction history and checked with outlet staff to confirm amounts before filing.

Assisting at the 3D Art Gallery

Tasks Involved:

• Welcomed and briefed guests entering the gallery

• Guided visitors through themed zones and assisted with photo-taking

• Ensured crowd control and smooth movement of guests

• Maintained cleanliness and visual presentation of the gallery

Waffle Preparation at the F&B Section

Tasks Involved:

• Prepared waffle batter and pre-heated waffle machine

• Poured batter, cooked waffles, and served to guests

• Maintained hygiene at the food counter

• Cleaned equipment and replenished ingredients as needed

• Assisted in taking simple orders and engaging with guests at the counter

Checkpoint Supervision

Tasks Involved:

• Checked and scanned entry tickets at the attraction checkpoint

• Provided basic information about activities and operating hours

• Helped manage crowd flow and ensured safety at entrance points

General Cleaning – First & Second Floor

Tasks Involved:

• Swept walkways and cleaned corners around both floors

• Wiped surfaces, props, and public seating areas

• Ensured a clean and pleasant environment for all visitors

Related Theory / Practical Knowledge (UMK)

• Tourism Hospitality & F&B Services – preparing and serving food to enhance guest satisfaction

• Tourism Product Operations – supporting interactive attractions like 3D Gallery

• Customer Service in Tourism – interacting with guests across multiple service points

At first, I struggled with managing waffle orders when multiple customers arrived at once.

Solution:
I organised the preparation process into steps, pre-measured the ingredients, and worked with a partner to speed up service during peak hours.

Managing the Fun Fair Area

Tasks Involved:

• Monitored and greeted guests entering the fun fair zone

• Explained ride rules and safety instructions to visitors

• Reported any technical issues to the supervisor

• Ensured a fun and safe environment for children and families

Photographer Backup

Tasks Involved:

• Helped the photographer with guest photo sessions

• Guided guests to pose in front of designated backgrounds

• Assisted in adjusting lighting or props

• Managed guest queue when the area was busy

Cleaning Duties

Tasks Involved:

• Swept the outdoor area surrounding the attraction to maintain cleanliness

• Mopped the indoor floor as part of evening closing routine

• Cleaned the male toilet, including wiping down sinks, mirrors, and mopping the floor

• Ensured that all hygiene and cleanliness standards were followed

Checkpoint Supervision

Tasks Involved:

• Managed guest entry by scanning tickets or wristbands

• Greeted guests and provided directions to relevant attractions

• Ensured smooth flow at the entrance and answered visitor questions

Locker Supervision

Tasks Involved:

• Guided visitors on how to use the lockers properly

• Monitored locker usage and ensured all compartments were locked securely

• Assisted guests with locker issues or lost keys

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Management – maintaining cleanliness and managing support areas

• Customer Service in Tourism – guest interaction at checkpoints, lockers, and fun zones

Challenge:
I had trouble handling multiple roles during peak hours, especially when the fun fair and photography area were both busy.

Solution:
I prioritised based on guest urgency, coordinated with teammates for assistance, and kept communication open with the supervisor to manage overlapping responsibilities.

F&B Waffle Station

Tasks Involved:

• Prepared waffle batter and operated the waffle machine

• Served freshly made waffles to guests

• Maintained cleanliness of the waffle counter and food prep area

• Ensured hygiene practices were followed at all times (gloves, apron, hand washing)

• Engaged with customers politely while taking orders

Checkpoint Supervision

Tasks Involved:

• Scanned entry tickets or checked wristbands at the checkpoint area

• Welcomed guests and directed them to the appropriate attractions

• Managed flow of visitors during peak hours

• Answered basic guest inquiries about attractions and operating times

Cleaning Tasks (Outdoor & Indoor)

Tasks Involved:

• Swept the outdoor area around the entrance and guest walkways to ensure a clean first impression

• Swept indoor floors at the end of operating hours during the closing routine

• Made sure all public areas were tidy and safe for the next day of operations

Related Theory / Practical Knowledge (UMK)

• Tourism Food & Beverage Operations – hands-on experience with food preparation and customer interaction

Challenge:
Balancing F&B duties with checkpoint responsibilities became difficult when both areas were busy.

Solution:
I requested brief support from teammates during peak times, and prepared waffles in advance (within safety standards) to minimise waiting time and improve service flow.

Fun Fair Supervision

Tasks Involved:

• Assisted guests participating in fun fair games and rides

• Provided brief instructions and ensured safety during activities

• Monitored ride functions and reported technical concerns to the supervisor

• Helped create a welcoming and enjoyable environment for families and children

Backup Photographer

Tasks Involved:

• Assisted the official photographer during guest photoshoots

• Helped guests pose and adjusted props or lighting when needed

• Managed the photo queue and guided guests to photo spots

• Ensured fast and friendly service, especially during peak times

Sweeping – First & Second Floor

Tasks Involved:

• Swept all common areas, stairways, and hallways

• Ensured guest walkways were clean and free from debris

• Contributed to the overall cleanliness and comfort of the facility

Checkpoint Supervision

Tasks Involved:

• Checked guest tickets or wristbands upon entry

• Directed guests to different attractions and answered general questions

• Maintained a smooth flow of visitors and monitored crowd control

Locker Area Supervision

Tasks Involved:

• Guided guests on how to use the locker system properly

• Monitored locker safety and usage

• Assisted guests in case of lost keys or forgotten access codes

Related Theory / Practical Knowledge (UMK)

• Tourism Product Operations – managing interactive zones and ensuring functionality

• Customer Service in Tourism – guest engagement at checkpoints and fun zones

Challenge:
Managing both guest interaction at the fun fair and supporting photography duties became overwhelming during peak visitor times.

Solution:
I communicated closely with teammates to rotate duties efficiently and prioritised tasks based on guest flow and urgency, ensuring all areas remained attended.

Waffle Preparation – F&B Station

Tasks Involved:

• Prepared and poured waffle batter

• Cooked waffles using the waffle machine and served them to guests

• Maintained hygiene and cleanliness at the counter

• Ensured all tools and ingredients were ready for the day

Checkpoint Supervision

Tasks Involved:

• Greeted and scanned tickets or wristbands at the entry checkpoint

• Provided directions and answered visitor questions

• Ensured smooth visitor flow during busy hours

Locker Area Supervision

Tasks Involved:

• Assisted guests in using lockers

• Provided help with unlocking or retrieving lost keys

• Ensured locker area was organised and safe

Cleaning Duties – First & Second Floor

Tasks Involved:

• Swept all public areas on both floors during operational hours

• Conducted indoor sweeping again during closing routine

• Maintained a clean, safe, and welcoming environment for visitors

Learning the Cashier System

Tasks Involved:

• Observed staff handling customer transactions using the cashier system

• Learned how to enter orders, select payment methods (cash, credit, e-wallet)

• Practiced printing receipts and managing basic point-of-sale (POS) functions

• Understood how to match physical payments with system records

Related Theory / Practical Knowledge (UMK)

• Customer Service in Tourism – front-line interaction and communication

• Tourism Business Technology – learning POS systems for tourism enterprises

Challenge:
I was initially unfamiliar with the cashier system’s interface and was worried about making input errors.

Solution:
I practiced under the guidance of a senior staff member and took note of the key transaction steps. After a few supervised sessions, I became confident in handling basic cashier tasks.

Fun Fair Supervision

Tasks Involved:

• Monitored and guided guests at the fun fair attractions

• Provided basic instructions for rides and games

• Ensured guest safety and reported any equipment issues

• Maintained a welcoming and lively environment for children and families

Backup Photographer

Tasks Involved:

• Helped the main photographer capture guest moments

• Assisted in adjusting props and guiding guests on poses

• Managed queues at photo-taking zones during busy periods

• Ensured fast and friendly interaction with visitors

Cleaning – Indoor & Outdoor Areas

Tasks Involved:

• Swept the outdoor entrance and pathways to maintain cleanliness

• Swept indoor guest areas, including attraction zones and corridors

• Ensured all common areas were tidy and safe for visitors

Female Toilet Maintenance

Tasks Involved:

• Cleaned and disinfected sinks, mirrors, and toilet stalls

• Mopped the toilet floor and refilled tissue and soap supplies

• Ensured the washroom was clean, dry, and guest-ready throughout the shift

Related Theory / Practical Knowledge (UMK)

• Tourism Product Operations – managing attraction zones and guest-facing tasks

• Customer Service in Tourism – maintaining a pleasant and safe experience

• Tourism Facility Management – prioritising hygiene and comfort in visitor areas

Challenge:
Cleaning public toilets during peak hours was challenging due to frequent guest usage.

Solution:
I scheduled cleaning during less busy times, used signage to inform guests, and worked efficiently to minimise disruption while ensuring hygiene.

As part of my internship exposure beyond the Port Dickson Central Market site, I had the opportunity to participate in the MATTA Fair 2025 held at MITEC, Kuala Lumpur. This involved logistics preparation, booth setup, and hotel check-in as part of the delegation team.

Loading Event Equipment into the Lorry

Tasks Involved:

• Helped carry and load promotional items, display stands, buntings, brochures, and technical equipment into the company lorry

• Organised materials by category to ease unloading upon arrival

• Ensured all fragile and electronic items were securely packed to avoid damage during transport

• Collaborated with team members to complete loading efficiently and on schedule

Departed from Port Dickson to MITEC, Kuala Lumpur

Tasks Involved:

• Departed from Port Dickson early in the morning with the event team

• Ensured all required booth materials were safely transported

• Assisted in unloading promotional items and display equipment upon arrival

Booth Setup for MATTA Fair 2025

Tasks Involved:

• Helped arrange banners, brochures, and promotional materials

• Decorated the booth according to brand guidelines

• Tested interactive elements (e.g., VR headset, photo props)

• Ensured the setup was complete and attractive for public engagement

• Participated in a team briefing on booth responsibilities during the event

Related Theory / Practical Knowledge (UMK)

• Event Management – setup and logistics planning for tourism exhibitions

• Tourism Promotion & Marketing – preparing displays and brochures for public engagement

• Tourism Business Communication – coordination during travel and inter-departmental teamwork

Challenge:
Managing time between travel, booth setup, and check-in while staying coordinated with the team.

Solution:
Followed a pre-prepared itinerary, maintained clear communication with supervisors, and divided responsibilities among teammates to ensure a smooth setup process.

Fun Fair Supervision

Tasks Involved:

• Assisted guests using rides and games within the Fun Fair zone

• Provided safety instructions and basic rules before participation

• Ensured equipment was functioning properly and reported any issues

• Created a friendly and lively environment for children and families

Backup Photographer

Tasks Involved:

• Helped the photographer guide guests for photo-taking

• Managed crowd flow at photo booths or designated photo areas

• Ensured props were available and lighting was appropriate

• Assisted with photo queue control during busy periods

Cleaning Duties – 1st & 2nd Floor and Male Toilet

Tasks Involved:

• Swept guest areas on both the first and second floors

• Cleaned and mopped the male toilet, ensuring hygiene was maintained

• Refilled toilet supplies and ensured the area was guest-ready

• Collected and disposed of trash in assigned zones

Checkpoint Supervision

Tasks Involved:

• Scanned tickets or verified entry for walk-in visitors

• Directed guests to their intended attractions (e.g. Fun Fair, 3D Gallery)

• Answered general questions regarding operating hours and packages

• Monitored guest flow to avoid congestion

Locker Area Management

Tasks Involved:

• Provided guidance on using locker facilities

• Assisted guests with any locker-related issues (e.g. forgotten keys)

• Monitored the area to ensure security and order

• Ensured lockers were clean and available for use

Related Theory / Practical Knowledge (UMK)

• Tourism Attraction Management – supporting fun fair and photography activities

• Customer Service in Tourism – direct interaction with guests and assisting with inquiries

Challenge:
Balancing cleaning responsibilities while also being stationed at the checkpoint and locker area during peak times.

Solution:
I coordinated with my team members to rotate tasks when needed, and prioritised time-sensitive responsibilities to ensure all areas were managed efficiently.

Fun Fair Supervision

Tasks Involved:

• Monitored fun fair rides and game booths to ensure safe guest use

• Greeted guests, explained rules, and provided safety instructions

• Ensured the equipment was operating correctly and reported any technical issues

• Created an enjoyable and friendly environment for families and children

Sweeping – Outdoor & Indoor Areas

Tasks Involved:

• Swept outdoor areas, including guest walkways, entrance zones, and waiting areas

• Swept indoor zones such as attraction corridors, lobbies, and seating areas

• Maintained a clean, welcoming, and safe environment for all visitors

Checkpoint Supervision

Tasks Involved:

• Scanned tickets and welcomed guests entering attraction zones

• Directed visitors to the correct locations and gave brief instructions

• Ensured smooth guest entry and maintained order during high-traffic times

Locker Management

Tasks Involved:

• Provided instructions to guests on locker usage

• Assisted visitors with unlocking, resetting, or lost locker access

• Monitored the locker area for security and tidiness

• Ensured all compartments were functional and ready for use

Related Theory / Practical Knowledge (UMK)

• Tourism Product Operations – managing and operating guest activity zones

• Customer Service in Tourism – communicating clearly with guests and solving problems

• Tourism Facility Management – ensuring cleanliness, safety, and guest comfort

• Tourism Event Support – working alongside multimedia teams

Archery Zone Supervision

Tasks Involved:

• Briefed guests on archery safety rules and proper stance

• Assisted with distributing bows and arrows

• Supervised participants to ensure safe and responsible usage

• Recollected equipment and kept the area organised after each session

Harley Bike Ride Supervision

Tasks Involved:

• Guided guests on how to safely use the electric Harley bike

• Monitored usage to ensure safety and proper handling

• Enforced ride time limits and managed queue

• Checked bikes before and after each ride for maintenance purposes

Paddle Cart Supervision

Tasks Involved:

• Helped guests board and control the paddle carts

• Ensured the riding track was safe and clear

• Provided instructions on steering and safety

• Monitored guest flow to avoid congestion on the track

Paddle Boat Supervision

Tasks Involved:

• Gave guests safety instructions before boarding paddle boats

• Assisted with wearing life jackets

• Monitored guests on the water to ensure safety and compliance

• Assisted with docking and equipment handling after rides

Related Theory / Practical Knowledge (UMK)

• Eco-Tourism & Recreation Management – managing outdoor activity zones and equipment safety

• Tourism Risk & Safety Management – applying safety protocols during adventure-based activities

Challenge:
Managing four activity zones required constant attention and fast response to guest needs.

Solution:
I rotated between the stations systematically, requested team support during high-traffic periods, and kept safety briefings clear and concise to save time.

Archery Supervision

Tasks Involved:

• Briefed guests on safety rules and shooting techniques

• Assisted in handing out and collecting bows and arrows

• Monitored participant behaviour to ensure safe use of equipment

Harley Bike Ride

Tasks Involved:

• Guided guests on proper handling of the electric Harley bikes

• Ensured each rider followed the safety path and used protective gear if necessary

• Managed ride time and queue rotation

Paddle Cart

Tasks Involved:

• Instructed guests on using the paddle cart safely

• Helped guests mount/dismount carts

• Monitored traffic flow on the track and prevented collisions

Paddle Boat

Tasks Involved:

• Provided guests with life jackets and safety instructions

• Oversaw boat operations on the water

• Assisted with docking and ensured boats were clean and functional

Related Theory / Practical Knowledge (UMK)

• Eco-Tourism & Recreation – managing guest experiences in nature-based attractions

• Tourism Safety & Risk Management – implementing activity-specific safety protocols

• Customer Service in Tourism – delivering friendly guidance and solving on-site issues

Rodeo Bull Ride Supervision

Tasks Involved:

• Briefed guests on safety instructions before using the ride

• Helped guests mount and dismount the bull safely

• Controlled the ride speed using the operation panel

• Monitored guests during the ride to ensure safety and enjoyment

• Checked and cleaned equipment regularly

Nintendo Gaming Station Supervision

Tasks Involved:

• Guided guests on how to use the Nintendo game console

• Assisted younger players with game selection and basic controls

• Monitored playtime to ensure fair usage among visitors

• Maintained cleanliness and functionality of the gaming area

Related Theory / Practical Knowledge (UMK)

• Tourism Product Management – operating and maintaining interactive indoor attractions

• Customer Service in Tourism – providing assistance and ensuring enjoyable guest experiences

• Tourism Facility Operations – ensuring safety, cleanliness, and equipment readiness

Challenge:
Some guests, especially children, were unfamiliar with the controls or safety rules.

Solution:
I provided clear and friendly guidance, offered demonstrations when needed, and closely monitored the rides and games to prevent misuse or accidents.

Rodeo Bull Game Supervision

Tasks Involved:

• Briefed guests on safety instructions before allowing them to ride

• Operated the control system to adjust the speed of the ride

• Helped guests safely mount and dismount the bull

• Monitored ride performance and ensured it was operated safely and responsibly

Nintendo Game Station

Tasks Involved:

• Guided guests, especially children, in selecting and playing available games

• Ensured game controllers and console were in proper working condition

• Maintained a clean and organised gaming area

• Monitored playing time to ensure fair access for all visitors

Male Toilet Cleaning

Tasks Involved:

• Cleaned toilets, sinks, and mirrors

• Mopped the floor and restocked supplies (soap, tissue)

• Ensured the washroom was clean, hygienic, and safe for guest use

Sweeping & Mopping Floors

Tasks Involved:

• Swept and mopped the main guest walkways and attraction areas

• Removed visible dirt, trash, and debris from high-traffic zones

• Ensured floors were dry and safe to prevent slipping hazards

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Operations – maintaining attraction equipment and cleanliness

• Customer Service in Tourism – assisting guests in interactive activities

• Occupational Health & Safety in Tourism – ensuring a hygienic and hazard-free environment

Archery Supervision

Tasks Involved:

• Greeted guests and gave safety instructions

• Monitored correct usage of bows and arrows

• Collected equipment and maintained area cleanliness

Harley Bike Ride

Tasks Involved:

• Guided guests on safe use of electric Harley bikes

• Enforced riding paths and basic safety practices

• Monitored ride duration and assisted with mounting/dismounting

Paddle Cart

Tasks Involved:

• Helped guests with cart control and steering

• Oversaw safety on the riding track

• Provided clear instructions before the ride began

Paddle Boat

Tasks Involved:

• Provided life jackets and conducted safety briefings

• Assisted guests with boarding and docking the boats

• Observed all boats during operation for safety issues

Learning to Use Safety Harnesses

Tasks Involved:

• Received guidance from a trained staff member on how to correctly wear harnesses

• Practised putting on and adjusting harnesses for outdoor adventure use for example flying fox and abseiling

• Learned how to assist guests in securing harnesses safely and properly

• Understood the importance of double-checking buckles and straps before activities

Related Theory / Practical Knowledge (UMK)

• Eco-Tourism & Outdoor Recreation – managing nature-based activities and equipment

• Tourism Safety & Risk Management – applying and explaining safety measures (e.g. harnesses, life jackets)

Challenge:
At first, I was unsure how to properly secure the harnesses and explain it to guests.

Solution:
I observed a senior staff member closely, practised with different harness types, and asked questions until I became confident in assisting others.

Archery Supervision

Tasks Involved:

• Briefed guests on safety rules and shooting posture

• Distributed and collected archery equipment

• Supervised the range to ensure all participants followed safety guidelines

Harley Bike Ride

Tasks Involved:

• Assisted guests in safely operating the electric Harley bikes

• Monitored track usage and enforced safe riding practices

• Reported any technical issues for maintenance

Paddle Boat

Tasks Involved:

• Provided life jackets and conducted safety briefings

• Monitored boat operations and ensured all guests stayed within permitted areas

• Assisted guests during boarding and docking

Harness Fitting Practice for Flying Fox

Tasks Involved:

• Practised how to properly fit safety harnesses on guests preparing for flying fox

• Learned to adjust straps, secure buckles, and ensure the harness was tight and comfortable

• Understood the importance of final safety checks before releasing the guest for the activity

• Practised clear communication to guide guests through the process confidently

Related Theory / Practical Knowledge (UMK)

• Eco-Tourism & Outdoor Recreation – managing and assisting guests in nature-based attractions

• Tourism Risk & Safety Management – applying proper safety procedures and equipment use

Challenge:
Initially, I lacked confidence in fitting the harness securely on guests, especially children.

Solution:
I observed experienced staff members, practiced on team members first, and gradually took over under supervision. I also asked questions to fully understand each step of the fitting process.

Fun Fair Supervision

Tasks Involved:

• Assisted guests at ride and game stations

• Explained game rules and safety procedures to ensure smooth operation

• Monitored the attraction area and guided guests when needed

• Created an enjoyable atmosphere for families and children

Backup Photographer

Tasks Involved:

• Supported the official photographer during guest photo sessions

• Helped position guests and arranged props for better composition

• Managed guest flow and kept the photo area tidy

• Provided basic instructions to guests during shoots

Sweeping – First & Second Floor

Tasks Involved:

• Swept walkways, attraction zones, and seating areas on both floors

• Ensured that debris, dust, and litter were removed

• Maintained cleanliness for better guest experience

Male Toilet Cleaning

Tasks Involved:

• Cleaned toilet bowls, urinals, sinks, and floors

• Refilled tissue, soap, and other sanitary supplies

• Ensured the washroom remained hygienic and presentable throughout the day

Related Theory / Practical Knowledge (UMK)

• Tourism Operations & Facility Management – maintaining cleanliness and managing indoor attractions

• Customer Service in Tourism – ensuring guest satisfaction through support and responsiveness

• Tourism Events & Photography – understanding visitor engagement through multimedia services

Archery Supervision

Tasks Involved:

• Briefed guests on safety rules and shooting techniques

• Distributed bows and arrows, ensuring correct handling

• Supervised shooting range to prevent accidents and promote safe use

• Maintained equipment and organised the archery zone

Harley Bike Supervision

Tasks Involved:

• Instructed guests on proper use of electric Harley bikes

• Ensured riders followed designated routes and rode safely

• Assisted guests with mounting and dismounting

• Monitored riding sessions and managed queue rotation

Paddle Cart Supervision

Tasks Involved:

• Helped guests operate paddle carts safely

• Oversaw guest movement on the track to avoid collisions

• Guided children and first-time users

• Ensured carts were returned and parked correctly

Paddle Boat Supervision

Tasks Involved:

• Provided life jackets and briefed guests on water safety

• Assisted guests during boarding and docking

• Monitored paddle boats to ensure guests stayed within boundaries

• Reported any safety issues to the operations team

Related Theory / Practical Knowledge (UMK)

• Eco-Tourism & Outdoor Recreation – managing guest experiences in nature-based attractions

ATV Supervision

Tasks Involved:

• Provided a safety briefing to guests before they operated the ATV

• Ensured guests wore helmets and proper protective gear

• Guided beginners on basic controls and route direction

• Monitored the track during rides to ensure no reckless behavior or technical issues

• Conducted visual inspections of the vehicles before and after use

Go-Kart Supervision

Tasks Involved:

• Briefed riders on Go-Kart rules, safety signals, and emergency procedures

• Checked that guests were seated securely and using seatbelts correctly

• Supervised the track to ensure smooth traffic flow and avoid collisions

• Provided assistance to guests in case of stalls or vehicle issues

• Maintained the cleanliness and order of the Go-Kart area

Related Theory / Practical Knowledge (UMK)

• Tourism Safety & Risk Management – applying structured safety briefings and monitoring during high-risk activities

Challenge:
Some guests, especially first-timers, were nervous or unsure how to control the ATV or Go-Kart.

Solution:
I gave extra attention to beginners, demonstrated the basic handling controls, and reassured them by staying nearby while they practiced before starting the full ride.

Clean the backstage restroom, R&R toilets, and wiped tables in the R&R area as preparation for an upcoming group visit.  

Assist the supervisor in helping a group of Indian customers during the flying fox activity.
Clear dry grass in the obstacle course area.

Clean rooms 1 to 30.  

Collect trash in the field assembly area.  

Wipe chairs in the obstacle area.

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Maintenance – maintaining hygiene and cleanliness across different guest areas

• Customer Service in Tourism – assisting international visitors and ensuring smooth, safe activity flow

• Event Preparation & Guest Management – setting up facilities ahead of group arrival

Redeem Store Organisation & Setup

Tasks Involved:

• Organised the Redeem Store display area in the outdoor section

• Re-arranged extreme activity items and telematch supplies on clean racks

• Installed a carpet at the extreme equipment zone to improve store appearance

• Maintained cleanliness and order within the store for smooth guest access

Outdoor Pantry & Equipment Cleaning

Tasks Involved:

• Washed dishes in the outdoor pantry and stored them in designated areas

• Wiped dust from all ATVs, go-karts, bicycles, and Harley bikes to maintain presentation and hygiene

Basic Technical Training & Maintenance

Tasks Involved:

• Learned how to service and charge Harley bikes

• Observed and practised how to refuel ATVs safely

• Removed paddle cart roofs and cleaned mechanical parts

• Learned to service go-kart engines, including basic inspection procedures

• Pumped air into all paddle cart tires

• Assisted with servicing the flying fox pulley to ensure safety and functionality

Customer Support – Archery & Go-Kart

Tasks Involved:

• Assisted guests at the archery zone by explaining safety rules and guiding them during shooting

• Set up the archery equipment, including targets and safety barriers

• Supported guests in the go-kart area, helping with helmets and briefing them before rides

Related Theory / Practical Knowledge (UMK)

• Tourism Product Operations – maintaining recreational facilities and preparing activity zones

• Tourism Safety & Equipment Management – learning technical care and maintenance of outdoor equipment

Intern Training – Safety Gear & Equipment Recognition

Tasks Involved:

• Trained new interns on how to correctly wear and secure safety harnesses

• Explained the function and correct usage of extreme activity equipment, including:

  • Figure of 8

  • Pulley

  • Duck (rope clamp device)

  • Carabiners

  • Safety ropes and lanyards

• Conducted demonstrations and monitored interns during hands-on practice

• Reinforced safety protocols and double-check routines before customer use

Customer Support – Flying Fox & Rock Climbing

Tasks Involved:

• Helped guests wear harnesses and helmets properly

• Provided safety briefings before each activity began

• Guided and motivated guests, especially first-time climbers and flyers

• Monitored each activity to ensure guests followed instructions

• Coordinated with instructors and ground crew for smooth operations

Assisting at Junior Rope & High Elements Area

Tasks Involved:

• Assisted guests through the junior rope course, including rope bridges and balance activities

• Maintained guest confidence and comfort throughout the challenge

• Ensured that all equipment was secured and activity areas were clear and safe

• Observed safety limits for height and age-specific participants

Related Theory / Practical Knowledge (UMK)

• Tourism Risk & Safety Management – applying and teaching activity-specific safety protocols

• Outdoor Recreation in Tourism – supporting physical, high-adrenaline guest activities

• Leadership & Communication in Tourism – delivering internal training and guest guidance

Opening Preparation – 3D Gallery

Tasks Involved:

• Swept all sections of the 3D Art Gallery to ensure a clean and welcoming environment

• Cleared dust and debris from the main pathways and display areas across all levels

Lighting Setup

Tasks Involved:

• Turned on all light fixtures across three floors of the gallery

• Ensured that spotlighting and ambient lighting enhanced the visibility and aesthetic of the artwork

• Reported any faulty lighting to the supervisor for maintenance

Guest Photography & Framing

Tasks Involved:

• Took creative and well-composed photos of guests posing with 3D art installations

• Edited customer photos by adding digital frames using basic photo editing software

• Ensured the photos were ready for digital delivery or printing if required

• Assisted guests in selecting their preferred poses and frame styles

Related Theory / Practical Knowledge (UMK)

• Tourism Attraction Management – preparing and maintaining gallery space for daily operations

• Creative Multimedia in Tourism – using basic digital tools to enhance guest experience through photo editing

• Customer Experience & Service – interacting with guests to provide memorable visual souvenirs

Opening – 3D Art Gallery

Tasks Involved:

• Swept the floors across all gallery zones before opening to the public

• Ensured that the space was clean, dust-free, and visually appealing for the first guests of the day

Closing – 3D Art Gallery

Tasks Involved:

• Swept the entire gallery area at the end of the day

• Removed trash, rearranged furniture, and prepared the gallery for the next day’s operations

• Reported any damages or maintenance issues to the supervisor

Customer Assistance at 3D Art Gallery

Tasks Involved:

• Greeted and guided customers through the 3D exhibits

• Explained photo opportunities and product offerings available for purchase

• Promoted additional attractions such as the Fun Fair and F&B outlets

• Answered guest inquiries and ensured a smooth, enjoyable visit

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Management – maintaining cleanliness and readiness of visitor attractions

• Customer Service in Tourism – providing support and product knowledge to enhance guest experience

• Tourism Marketing – promoting internal products and attractions to increase visitor spending

Opening – Sweeping First & Second Floors

Tasks Involved:

• Swept the first and second floors of the 3D Art Gallery to prepare for guest arrivals

• Removed dust and litter to maintain a clean, welcoming environment

• Ensured that high-traffic areas were clear and photo-ready

Backup Photographer

Tasks Involved:

• Supported the main photographer by taking photos of guests at interactive art zones

• Helped frame and pose guests for creative shots

• Guided visitors on the best angles to capture the 3D illusions

• Ensured a smooth and enjoyable photography experience

Fun Fair Area Supervision

Tasks Involved:

• Managed game booths and ride safety at the Fun Fair section

• Assisted children and families during play

• Provided safety instructions and game rules

• Maintained order and cleanliness in the Fun Fair zone

Closing – Toilet Cleaning

Tasks Involved:

• Washed the guest restrooms during closing

• Cleaned toilets, sinks, and floors

• Restocked supplies and ensured the facilities were hygienic and guest-ready for the next day

Related Theory / Practical Knowledge (UMK)

• Tourism Attraction Operations – preparing, operating, and closing public visitor spaces

• Customer Service in Tourism – guiding and engaging guests during interactive experiences

• Facility Maintenance in Tourism – maintaining hygiene and functionality of essential guest services

Opening Preparation – 3D Gallery

Tasks Involved:

• Swept all sections of the 3D Art Gallery to ensure a clean and welcoming environment

• Cleared dust and debris from the main pathways and display areas across all levels

Lighting Setup

Tasks Involved:

• Turned on all light fixtures across three floors of the gallery

• Ensured that spotlighting and ambient lighting enhanced the visibility and aesthetic of the artwork

• Reported any faulty lighting to the supervisor for maintenance

Guest Photography & Framing

Tasks Involved:

• Took creative and well-composed photos of guests posing with 3D art installations

• Edited customer photos by adding digital frames using basic photo editing software

• Ensured the photos were ready for digital delivery or printing if required

• Assisted guests in selecting their preferred poses and frame styles

Opening – 3D Art Gallery

Tasks Involved:

• Swept the floors across all gallery zones before opening to the public

• Ensured that the space was clean, dust-free, and visually appealing for the first guests of the day

Closing – 3D Art Gallery

Tasks Involved:

• Swept the entire gallery area at the end of the day

• Removed trash, rearranged furniture, and prepared the gallery for the next day’s operations

• Reported any damages or maintenance issues to the supervisor

Customer Assistance at 3D Art Gallery

Tasks Involved:

• Greeted and guided customers through the 3D exhibits

• Explained photo opportunities and product offerings available for purchase

• Promoted additional attractions such as the Fun Fair and F&B outlets

• Answered guest inquiries and ensured a smooth, enjoyable visit

Opening – Lighting Setup

Tasks Involved:

• Switched on all lights throughout the 3D Art Gallery across multiple levels

• Ensured all display areas were well-lit and visually engaging before guests arrived

• Reported any malfunctioning lights to the supervisor

Kindergarten Group Visit from Seremban 2 Heights

Tasks Involved:

• Welcomed a group of approximately 40 kindergarten children and their teachers

• Provided a short introduction and safety reminders before entering the gallery

• Guided the group through various zones of the 3D Art Gallery

• Explained how to interact with the artwork and demonstrated fun photo spots

• Helped children pose for photos and ensured they moved safely in a large group

Related Theory / Practical Knowledge (UMK)

• Tourism Management & Operations – managing large group visits and maintaining crowd flow

• Customer Service in Tourism – using age-appropriate communication to engage young visitors

• Tourism Product Interpretation – explaining the significance and use of interactive exhibits

  
  

Opening Preparation – Sweeping Indoors & Outdoors

Tasks Involved:

• Swept the exterior area in front of the 3D Art Gallery to ensure a tidy entrance

• Cleaned and swept the first and second floors inside the gallery to prepare for daily operations

• Cleared dust, litter, and debris to ensure a comfortable and photo-friendly environment

Fun Fair Supervision

Tasks Involved:

• Operated and supervised game booths and rides in the Fun Fair section

• Assisted guests, especially children, with rules and safety instructions

• Monitored crowd activity to maintain a safe and enjoyable atmosphere

• Ensured equipment was functioning properly and reported any issues

Backup Photographer

Tasks Involved:

• Took photographs of guests interacting with 3D art installations

• Helped position guests for fun and creative shots

• Provided guidance on the best photo spots and angles

• Supported the main photographer with camera use and guest flow

Related Theory / Practical Knowledge (UMK)

• Tourism Product Operations – preparing attractions and managing guest experiences

• Customer Service in Tourism – delivering a positive and engaging atmosphere

• Tourism Multimedia & Promotion – contributing to visual experiences through photography

Opening – Sweeping First & Second Floors

Tasks Involved:

• Swept the first and second floors of the 3D Art Gallery to prepare for guest arrivals

• Removed dust and litter to maintain a clean, welcoming environment

• Ensured that high-traffic areas were clear and photo-ready

Backup Photographer

Tasks Involved:

• Supported the main photographer by taking photos of guests at interactive art zones

• Helped frame and pose guests for creative shots

• Guided visitors on the best angles to capture the 3D illusions

• Ensured a smooth and enjoyable photography experience

Fun Fair Area Supervision

Tasks Involved:

• Managed game booths and ride safety at the Fun Fair section

• Assisted children and families during play

• Provided safety instructions and game rules

• Maintained order and cleanliness in the Fun Fair zone

Closing – Toilet Cleaning

Tasks Involved:

• Washed the guest restrooms during closing

• Cleaned toilets, sinks, and floors

• Restocked supplies and ensured the facilities were hygienic and guest-ready for the next day

I was assigned to coordinate and supervise activities for a corporate team-building event involving the company Top Slings Trading. This required leadership, crowd management, and safety awareness.

Team-Building Facilitator – Telematch Activities

Tasks Involved:

• Acted as the main facilitator during the telematch session for the Top Slings Trading group

• Briefed participants on rules, goals, and time limits for each challenge

• Monitored fair play, encouraged participation, and kept the energy high

• Managed equipment and ensured all items were ready and safe for use

Low Rope Course Supervision

Tasks Involved:

• Supervised participants as they navigated the low rope elements

• Provided support and safety reminders throughout the session

• Assisted with proper technique to ensure participant safety

• Motivated participants to complete tasks that required team coordination and trust

Related Theory / Practical Knowledge (UMK)

• Outdoor Recreation & Team Building – facilitating structured group activities that develop communication and leadership

• Event & Activity Management in Tourism – organizing and supervising corporate engagement programs

• Customer Service in Tourism – enhancing guest satisfaction through guidance and motivation during interactive sessions

RnR Area Cleaning

Tasks Involved:

• Wiped all tables in the Rest & Relax (RnR) seating area to ensure cleanliness before guest arrival

• Cleaned and sanitized toilets in the RnR area, including restocking toilet supplies and ensuring floors and sinks were hygienic

• Checked cleanliness standards ahead of incoming guest groups

Grounds Maintenance – Flying Fox & Obstacle Course

Tasks Involved:

• Used a leaf blower to clear dry leaves and debris around the Flying Fox and Obstacle Course areas

• Ensured the safety and visibility of walkways and challenge paths

• Maintained a neat appearance for guest-facing zones

Room Touch-Up

Tasks Involved:

• Carried out light room touch-ups such as tidying beds, sweeping, and checking for litter

• Ensured each room was in acceptable condition for guest use or group visits

• Reported any items that required repair or deep cleaning

Related Theory / Practical Knowledge (UMK)

• Tourism Facility & Operations Management – maintaining guest-ready spaces in outdoor tourism settings

• Eco-Tourism & Recreation – ensuring activity zones are safe, clean, and visually appealing

• Customer Experience in Tourism – focusing on hygiene, order, and presentation to enhance visitor satisfaction

Archery Zone Supervision

Tasks Involved:

• Provided safety briefings and demonstrated correct bow-handling techniques

• Assisted guests, especially beginners, with aiming and posture

• Monitored the area to ensure all safety rules were followed

• Maintained equipment and set up targets between sessions

Paddle Cart Supervision

Tasks Involved:

• Guided guests on how to safely operate the paddle carts

• Ensured seatbelts and helmets were properly worn

• Assisted with loading and unloading, especially for younger visitors

• Monitored the route for congestion or unsafe behavior

Paddle Boat Area Supervision

Tasks Involved:

• Helped guests wear life jackets securely before boarding

• Gave a short briefing on paddle control and safety rules

• Monitored activity from the shore to ensure smooth and safe rides

• Assisted guests with disembarking and returning life jackets

Harley Bike Management

Tasks Involved:

• Checked the bikes before use to ensure they were clean and functioning properly

• Briefed guests on controls and ride boundaries

• Monitored riders during sessions and offered help when needed

• Charged and parked the bikes after use

Related Theory / Practical Knowledge (UMK)

• Eco-Tourism & Recreation – direct management of physical, guest-facing outdoor tourism activities

• Tourism Risk & Safety Management – implementing safety procedures and equipment checks

• Customer Service in Tourism – guiding guests through enjoyable and safe recreational experiences

  
  

Go-Kart Supervision

Tasks Involved:

• Guided guests on how to operate go-karts safely before the ride

• Provided safety briefings and instructions on track rules and proper helmet use

• Helped guests with seatbelts, helmets, and kart adjustments

• Monitored the track to ensure all guests followed the rules and drove safely

• Reported any kart malfunctions and supported basic troubleshooting when necessary

ATV Supervision

Tasks Involved:

• Briefed guests on ATV safety procedures, control mechanisms, and riding boundaries

• Assisted with helmets and ensured guests were equipped with proper safety gear

• Supervised guests along the ATV trail and intervened if unsafe behavior occurred

• Ensured ATVs were returned in good condition and parked properly

• Supported basic cleaning and preparation of ATVs for the next group

Related Theory / Practical Knowledge (UMK)

• Outdoor & Recreational Tourism – managing high-energy, equipment-based attractions

• Tourism Safety & Risk Management – enforcing strict safety standards for motorized activities

Archery Area

Responsibilities:

• Greeted guests and explained the basics of archery

• Demonstrated correct posture and shooting technique

• Monitored safety zones and guided guests throughout the session

• Handled the arrangement and condition of bows, arrows, and targets

Harley Bike Station

Responsibilities:

• Briefed guests on how to operate the Harley-style electric bikes

• Assisted with helmets and ensured riders stayed within safe routes

• Watched over the activity area and helped guests park their bikes

• Performed minor cleaning and charging of bikes post-use

Paddle Boat Area

Responsibilities:

• Helped guests wear life jackets properly

• Shared basic safety tips and explained how to paddle correctly

• Monitored guests while boating to ensure safety and comfort

• Assisted guests during boarding and landing

Paddle Cart Section

Responsibilities:

• Provided instructions on how to ride the paddle cart safely

• Ensured younger riders were assisted and well-supervised

• Checked the equipment condition, especially tires and pedals

• Greeted guests politely and maintained a safe, fun atmosphere

UMK Theory / Practical Knowledge Application

• Eco-Tourism & Recreation Management – Direct involvement in the operation of nature-based activities

• Tourism Safety Management – Enforcing safety protocols and ensuring proper equipment handling

• Customer Relationship Management – Strengthening communication and guest-handling skills

Drift Cart & VR Game Supervision

Responsibilities:

• Operated and supervised the drift cart ride area, guiding guests on how to use the equipment safely

• Gave instructions on playing the virtual reality (VR) games, assisted with headset fitting, and explained game rules

• Ensured both activities were running smoothly and that safety procedures were followed

• Sanitized equipment between guest usage to maintain hygiene

Female Toilet Cleaning

Responsibilities:

• Cleaned and sanitized the female restroom, including toilets, sinks, and mirrors

• Refilled toiletries and ensured the space was dry and safe for use

• Reported any maintenance issues to the supervisor if needed

Sweeping & Mopping

Responsibilities:

• Swept and mopped the floors on the first floor, especially in high-traffic guest areas

• Removed dirt, dust, and debris to maintain a clean and presentable environment

• Ensured the floor was dry and safe to prevent accidents

Related Theory / Practical Knowledge (UMK)

• Tourism Operations Management – operating and maintaining tourism attractions with a focus on safety

• Customer Service in Tourism – assisting guests in interactive experiences with clear communication

• Tourism Facility Management – maintaining hygiene and cleanliness standards in visitor spaces

Drift Cart Supervision

Responsibilities:

• Guided guests on how to safely operate the drift cart ride

• Monitored the ride area to ensure proper usage and guest safety

• Maintained the equipment and assisted in basic ride checks

VR Games Operation

Responsibilities:

• Assisted guests with wearing VR headsets and explained the game instructions

• Ensured the VR area remained safe and organized

• Sanitized equipment before and after each session

Floor Cleaning

Responsibilities:

• Swept and mopped the first floor, especially around attraction zones

• Maintained a clean, dry, and safe surface for guest movement

• Reported any floor damage or wet spots that could be a hazard

Related Theory / Practical Knowledge (UMK)

• Tourism Attraction Management – handling guest experience and technical-based activities

• Tourism Facility Maintenance – ensuring a clean and functional environment for visitors

• Customer Service in Tourism – providing guidance and support to guests using digital attractions

Archery Supervision

Responsibilities:

• Provided guests with safety briefings and instructions on how to hold and aim the bow

• Monitored the archery area to ensure safety rules were followed

• Helped beginners with their shooting stance and technique

• Maintained the equipment and reset the targets between sessions

Harley Bike Station

Responsibilities:

• Guided guests on how to operate the Harley-style electric bikes

• Ensured all safety gear, such as helmets, was used correctly

• Supervised the ride area to prevent accidents and ensure smooth flow

• Charged and parked the bikes after use

Paddle Cart Supervision

Responsibilities:

• Explained how to ride the paddle carts and ensured guests understood the safety instructions

• Assisted younger riders with seatbelts and helmets

• Monitored the area to maintain safety and order

• Checked tires and brakes for safety before use

Paddle Boat Supervision

Responsibilities:

• Helped guests wear life jackets securely

• Briefed guests on paddling techniques and water safety rules

• Assisted with boarding and disembarking

• Watched over guests from the shore throughout the ride

Related Theory / Practical Knowledge (UMK)

• Outdoor & Eco-Tourism – managing guest activities in open-air recreational environments

• Tourism Risk & Safety Management – ensuring equipment safety and enforcing guest protection

• Customer Experience Management – interacting with guests to ensure enjoyable and smooth participation

Laundry & Fabric Organization

Responsibilities:

• Washed used bedsheets from the Country House and Camp House

• Folded the clean linens neatly and arranged them in designated storage boxes

• Ensured all linens were clean, dry, and ready for reuse for upcoming guests or group stays

Ground Maintenance – Burning Dried Pandan Leaves

Responsibilities:

• Collected and safely burned dried pandan leaves in the designated disposal area

• Ensured fire safety procedures were followed throughout the process

• Cleared the surrounding area of debris to maintain cleanliness and reduce pest attraction

Room Touch-Up

Responsibilities:

• Carried out general touch-up cleaning in all guest rooms

• Tidied bedding, swept floors, and wiped down basic surfaces

• Checked for cleanliness and reported any damages or repairs needed

Door Painting – Room 1 to 10 and 23 to 30

Responsibilities:

• Painted the doors of Rooms 1 to 10 and Rooms 23 to 30

• Applied primer and color coats evenly to enhance the visual appearance

• Took care to avoid paint spills and ensured the area remained clean during and after the task

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Management – maintaining accommodation units and improving their physical appearance

• Eco-Tourism Operations – applying practical upkeep in nature-based guest housing

• Customer Experience in Tourism – preparing a clean and welcoming environment that directly impacts visitor satisfaction

Rodeo Bull Supervision

Responsibilities:

• Operated the Rodeo Bull Ride and ensured guests were properly briefed on safety instructions

• Assisted guests with getting on and off the ride

• Controlled the ride settings to match the guests’ comfort and experience levels

• Maintained cleanliness and monitored equipment safety

Nintendo Game Station

Responsibilities:

• Helped guests, especially children, navigate the Nintendo gaming console

• Explained how to use the controls and choose appropriate games

• Managed playtime fairly and ensured the gaming area remained tidy and functioning

Cleaning – Male Toilet

Responsibilities:

• Cleaned and sanitized the male restroom, including floors, sinks, and toilet bowls

• Refilled toiletries and ensured hygiene standards were met

• Reported any damage or issues to the supervisor

General Cleaning – Floor Area

Responsibilities:

• Swept and mopped the floor across the indoor guest area, especially around high-traffic zones

• Ensured floors remained dry and safe to prevent accidents

• Kept the space clean and visually pleasant for visitors

Group Assistance – Sales Ninja Training

Responsibilities:

• Helped manage and coordinate the arrival and movement of the Sales Ninja Training group

• Guided the group to assigned activities and briefed them on rules for each attraction

• Provided on-ground assistance to ensure their experience was smooth and organized

Related Theory / Practical Knowledge (UMK)

• Tourism Event & Group Management – handling group logistics and providing support during scheduled visits

• Tourism Facility Management – maintaining attraction spaces and restrooms in good condition

• Customer Service in Tourism – assisting guests with interactive experiences and managing their safety and comfort

Rodeo Bull Supervision

Responsibilities:

• Operated the Rodeo Bull Ride and ensured guests were properly briefed on safety instructions

• Assisted guests with getting on and off the ride

• Controlled the ride settings to match the guests’ comfort and experience levels

• Maintained cleanliness and monitored equipment safety

Nintendo Game Station

Responsibilities:

• Helped guests, especially children, navigate the Nintendo gaming console

• Explained how to use the controls and choose appropriate games

• Managed playtime fairly and ensured the gaming area remained tidy and functioning

Cleaning – Male Toilet

Responsibilities:

• Cleaned and sanitized the male restroom, including floors, sinks, and toilet bowls

• Refilled toiletries and ensured hygiene standards were met

• Reported any damage or issues to the supervisor

General Cleaning – Floor Area

Responsibilities:

• Swept and mopped the floor across the indoor guest area, especially around high-traffic zones

• Ensured floors remained dry and safe to prevent accidents

• Kept the space clean and visually pleasant for visitors

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Management – maintaining attraction spaces and restrooms in good condition

• Customer Service in Tourism – assisting guests with interactive experiences and managing their safety and comfort

• Tourism Product Operations – managing indoor attractions and ensuring operational readiness

Customer Assistance – Second Floor

Responsibilities:

• Welcomed and assisted guests at the second-floor attractions

• Provided information about the available games and rooms

• Guided guests to each section and offered help when needed

• Ensured a comfortable and friendly environment for visitors

Attraction Monitoring – Escape Room & Dinosaur Room

Responsibilities:

• Monitored guest entry and exit in both the Escape Room and Dinosaur Room

• Briefed guests on how the rooms work and ensured safety inside

• Checked lighting, props, and ambiance before opening

• Reported any malfunction or damage to the supervisor

General Cleaning – Floor Area

Responsibilities:

• Swept and mopped the entire second-floor area to ensure cleanliness

• Focused on high-traffic zones, especially near the attraction entrances

• Maintained a dry and safe floor surface for visitors

Toilet Maintenance – Female & Male Restrooms

Responsibilities:

• Cleaned and sanitized both female and male restrooms

• Refilled toilet paper, soap, and other supplies

• Wiped mirrors, cleaned sinks, and ensured overall hygiene standards were met

Related Theory / Practical Knowledge (UMK)

• Tourism Product Operations – overseeing guest experiences in indoor attractions

• Tourism Facility Management – maintaining cleanliness and functionality in guest-use areas

• Customer Service in Tourism – engaging directly with visitors and offering assistance

Customer Assistance – Second Floor

Responsibilities:

• Welcomed and assisted guests at the second-floor attractions

• Provided information about the available games and rooms

• Guided guests to each section and offered help when needed

• Ensured a comfortable and friendly environment for visitors

Attraction Monitoring – Escape Room & Dinosaur Room

Responsibilities:

• Monitored guest entry and exit in both the Escape Room and Dinosaur Room

• Briefed guests on how the rooms work and ensured safety inside

• Checked lighting, props, and ambiance before opening

• Reported any malfunction or damage to the supervisor

General Cleaning – Floor Area

Responsibilities:

• Swept and mopped the entire second-floor area to ensure cleanliness

• Focused on high-traffic zones, especially near the attraction entrances

• Maintained a dry and safe floor surface for visitors

Toilet Maintenance – Female & Male Restrooms

Responsibilities:

• Cleaned and sanitized both female and male restrooms

• Refilled toilet paper, soap, and other supplies

• Wiped mirrors, cleaned sinks, and ensured overall hygiene standards were met

Related Theory / Practical Knowledge (UMK)

• Tourism Product Operations – overseeing guest experiences in indoor attractions

• Tourism Facility Management – maintaining cleanliness and functionality in guest-use areas

Customer Assistance – First Floor

Responsibilities:

• Welcomed guests and explained the available attractions on the first floor

• Assisted customers with ticket validation and basic instructions before playing

• Maintained a friendly environment and ensured smooth guest movement between zones

Attraction Supervision – Drift Cart & VR Games

Responsibilities:

• Operated and monitored the Drift Cart Ride, assisting guests with seatbelts and ride procedures

• Helped guests put on and use Virtual Reality (VR) headsets, and guided them through the gameplay

• Ensured all safety protocols were followed and equipment was properly sanitized between users

• Checked the working condition of devices before and after sessions

Cleaning – Female Restroom

Responsibilities:

• Cleaned and sanitized the female toilet area including sinks, mirrors, and toilet bowls

• Refilled toiletries and ensured the restroom was tidy and hygienic throughout the day

General Floor Cleaning

Responsibilities:

• Swept and mopped the entire first floor, focusing on public and attraction zones

• Maintained clean, dry, and safe flooring to ensure guest comfort and avoid accidents

Related Theory / Practical Knowledge (UMK)

• Tourism Operations Management – daily execution of indoor attraction procedures and guest interaction

• Tourism Facility Maintenance – ensuring a clean, operational, and visitor-friendly environment

• Customer Service in Tourism – assisting guests, resolving minor issues, and delivering clear communication

Customer Assistance – First Floor

Responsibilities:

• Welcomed guests and explained the available attractions on the first floor

• Assisted customers with ticket validation and basic instructions before playing

• Maintained a friendly environment and ensured smooth guest movement between zones

Attraction Supervision – Drift Cart & VR Games

Responsibilities:

• Operated and monitored the Drift Cart Ride, assisting guests with seatbelts and ride procedures

• Helped guests put on and use Virtual Reality (VR) headsets, and guided them through the gameplay

• Ensured all safety protocols were followed and equipment was properly sanitized between users

• Checked the working condition of devices before and after sessions

Cleaning – Female Restroom

Responsibilities:

• Cleaned and sanitized the female toilet area including sinks, mirrors, and toilet bowls

• Refilled toiletries and ensured the restroom was tidy and hygienic throughout the day

General Floor Cleaning

Responsibilities:

• Swept and mopped the entire first floor, focusing on public and attraction zones

• Maintained clean, dry, and safe flooring to ensure guest comfort and avoid accidents

Related Theory / Practical Knowledge (UMK)

• Tourism Operations Management – daily execution of indoor attraction procedures and guest interaction

Fun Fair Area Supervision

Responsibilities:

• Managed and operated selected Fun Fair games

• Assisted guests, especially children, with instructions and game rules

• Monitored the area to ensure all activities were conducted safely and smoothly

Photography Duties

Responsibilities:

• Took photographs of customers engaging with 3D art exhibits

• Used a digital camera and basic editing software to enhance images

• Ensured proper framing and angles to capture creative poses within the exhibits

Photo Editing, Framing & Sales

Responsibilities:

• Edited customer photos using templates and branding elements

• Printed and placed photos into decorative souvenir frames

• Offered the framed images to customers as paid souvenirs, explaining the price and packaging options

Related Theory / Practical Knowledge (UMK)

• Tourism Product Development – combining visual attractions with souvenir-based revenue models

• Tourism Marketing & Promotion – using photography as part of experiential tourism and upselling products

• Customer Service in Tourism – interacting with guests in a friendly, helpful, and professional manner

• Digital Communication in Tourism – basic image editing and digital presentation for tourism merchandising

Customer Assistance – 3D Art Gallery

Responsibilities:

• Greeted and assisted customers during their visit to the 3D Art Gallery

• Provided guidance on how to interact with the exhibits and take creative photos

• Answered questions about the gallery and nearby attractions

Product Promotion – 3D Art Gallery, Wild West Cowboy & Segar Recreation Eco Park

Responsibilities:

• Actively promoted available tourism packages and tickets for the 3D Art Gallery, Wild West Cowboy, and Segar Recreation Eco Park

• Informed guests about attraction highlights, pricing, and combo deals

• Encouraged customers to explore all outlets under Port Dickson Central Market

Gallery Cleaning – Opening & Closing

Responsibilities:

• Swept the first and second floors, as well as the interior areas of the 3D Art Gallery

• Performed cleaning both before opening and after closing to ensure a clean and welcoming environment

Fun Fair Supervision & Photography

Responsibilities:

• Served as the in-house photographer, capturing customer photos within the 3D gallery

• Edited and framed photos for souvenir sales

• Managed the Fun Fair area, providing guidance and ensuring game safety

F&B Management – Waffle Station

Responsibilities:

• Operated the waffle station within the F&B area

• Prepared and served waffles to guests, ensuring hygiene and food quality

• Handled basic transactions and maintained the cleanliness of the station

Related Theory / Practical Knowledge (UMK)

• Customer Service in Tourism – interacting directly with guests and responding to their needs

• Tourism Product Development & Promotion – upselling packages and enhancing visitor experience

Customer Assistance – 3D Art Gallery

Responsibilities:

• Greeted and assisted customers during their visit to the 3D Art Gallery

• Provided guidance on how to interact with the exhibits and take creative photos

• Answered questions about the gallery and nearby attractions

Product Promotion – Gallery, Wild West Cowboy & Segar Recreation Eco Park

Responsibilities:

• Actively promoted available tourism packages and tickets for the 3D Art Gallery, Wild West Cowboy, and Segar Recreation Eco Park

• Informed guests about attraction highlights, pricing, and combo deals

• Encouraged customers to explore all outlets under Port Dickson Central Market

Gallery Cleaning – Opening & Closing

Responsibilities:

• Swept the first and second floors, as well as the interior areas of the 3D Art Gallery

• Performed cleaning both before opening and after closing to ensure a clean and welcoming environment

Fun Fair Supervision & Photography

Responsibilities:

• Served as the in-house photographer, capturing customer photos within the 3D gallery

• Edited and framed photos for souvenir sales

• Managed the Fun Fair area, providing guidance and ensuring game safety

F&B Management – Waffle Station

Responsibilities:

• Operated the waffle station within the F&B area

• Prepared and served waffles to guests, ensuring hygiene and food quality

• Handled basic transactions and maintained the cleanliness of the station

Related Theory / Practical Knowledge (UMK)

• Customer Service in Tourism – interacting directly with guests and responding to their needs

• Tourism Product Development & Promotion – upselling packages and enhancing visitor experience

• Tourism Operations Management – maintaining multiple zones across attractions and food service

  
  

Attraction Supervision – Drift Cart & VR Games

Responsibilities:

• Assisted guests in operating the drift cart ride, ensuring all safety procedures were followed

• Guided customers in using VR headsets, explained how the games worked, and monitored equipment usage

• Maintained the functionality and cleanliness of both attractions throughout the day

Female Toilet Cleaning

Responsibilities:

• Cleaned and sanitized the female restroom, including toilets, sinks, mirrors, and floors

• Restocked toilet paper and hand soap

• Ensured the space was hygienic and ready for the next operational day

Floor Cleaning – Closing Time

Responsibilities:

• Swept and mopped the entire first-floor area at the end of the day

• Focused on attraction zones and high-footfall areas to maintain a clean and safe environment

• Disposed of trash and ensured all cleaning tools were returned properly

Related Theory / Practical Knowledge (UMK)

• Tourism Operations & Facility Management – managing indoor attractions and maintaining hygiene standards

• Tourism Product Handling – operating interactive guest activities and ensuring equipment readiness

• Customer Service in Tourism – providing hands-on support and technical guidance to visitors

Amusement Ride Supervision

Responsibilities:

• Ensured the amusement rides were operational, safe, and clean before guest arrival

• Greeted guests and gave basic instructions on how to enjoy the rides safely

• Monitored guest activity and ensured proper use of ride equipment

General Cleaning – Opening & Closing

Responsibilities:

• Swept and mopped the indoor and outdoor areas around the amusement rides during both opening and closing times

• Removed trash and dirt to maintain a clean and safe environment for visitors

• Ensured all pathways were dry and safe, especially before opening to the public

Female Toilet Cleaning

Responsibilities:

• Cleaned and sanitized the female restroom, including toilets, basins, and mirrors

• Restocked necessary supplies such as toilet paper and hand soap

• Maintained cleanliness throughout the shift, especially before closing

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Management – ensuring guest facilities and attraction zones meet cleanliness and safety standards

• Customer Service in Tourism – preparing a welcoming environment that enhances guest experience

• Tourism Risk Management – identifying and minimizing potential safety hazards through proper maintenance

Rodeo Bull Supervision

Responsibilities:

• Operated the Rodeo Bull Ride and assisted guests in mounting and dismounting safely

• Briefed guests on safety measures and adjusted the ride speed according to age and comfort level

• Monitored the ride to ensure safe operation and guest satisfaction

Nintendo Games Station

Responsibilities:

• Assisted guests, especially children, with using the Nintendo game console

• Explained how to start the games and offered help during gameplay

• Ensured all controllers were working and the area remained tidy

Floor Cleaning

Responsibilities:

• Swept and mopped the indoor floor area, especially around the attractions and high-traffic zones

• Maintained a clean and dry floor to avoid slips or discomfort for guests

• Performed spot cleaning when necessary during operational hours

Related Theory / Practical Knowledge (UMK)

• Tourism Product Operation – overseeing interactive attractions and maintaining functionality

• Customer Service in Tourism – assisting guests with engaging, hands-on experiences

• Tourism Safety & Risk Management – ensuring that equipment and environments are safe for public use

• Tourism Facility Maintenance – maintaining cleanliness in customer-facing spaces

Archery Supervision

Responsibilities:

• Guided guests on how to properly handle and shoot a bow and arrow

• Conducted safety briefings and monitored guests during the activity

• Maintained equipment, reset targets, and ensured rules were followed

Paddle Cart Operations

Responsibilities:

• Explained how to operate the paddle carts and assisted younger guests with helmets and seatbelts

• Monitored the ride area to maintain safety and flow

• Checked cart tires and brakes before and after each use

Harley Bike Supervision

Responsibilities:

• Assisted guests in using electric Harley-style bikes

• Ensured guests wore helmets and operated bikes safely

• Parked and charged bikes after use, and maintained ride area orderliness

Paddle Boat Supervision

Responsibilities:

• Helped guests put on life jackets correctly

• Briefed users on paddling technique and water safety rules

• Monitored the boating area from the shore and assisted with boarding and docking

Related Theory / Practical Knowledge (UMK)

• Eco-Tourism & Recreation – hands-on experience in outdoor attraction management

• Customer Service in Tourism – assisting and interacting with guests during leisure activities

• Tourism Risk & Safety Management – applying safety protocols and guest monitoring

• Entrepreneurship in Tourism – understanding how outdoor products contribute to business revenue

Rotation Assignment – Departmental Task Reassignment

Responsibilities:

• Reported to the supervisor to receive the updated rotation schedule

• Understood new responsibilities and operational expectations for the upcoming rotation period

• Moved from previous assigned area to the new designated post as instructed

• Adapted quickly to new work environments and assisted team members as needed

Related Theory / Practical Knowledge (UMK)

• Tourism Operations Management – understanding the importance of workforce flexibility in daily operations

• Human Resource & Team Management – adapting to new roles and communicating effectively with team members

• Entrepreneurship in Tourism – learning how different outlets contribute to overall business structure

• Tourism Product Familiarization – gaining firsthand knowledge of various tourism services and experiences

Challenge:
Adjusting quickly to new environments, routines, and responsibilities without prior experience in the newly assigned area.

Solution:
Maintained a proactive attitude, asked questions when unsure, and observed experienced staff to learn the required tasks efficiently.

Assigned to Rotational Duty Across Departments

Responsibilities:

• Received new assignment instructions from the supervisor under the rotation schedule

• Relocated to a new post to assist with operations in a different outlet or attraction

• Adapted to new workflows and supported staff in executing daily routines

• Learned about different roles and responsibilities to expand my understanding of the department's operations

Responsibilities:

• Received new assignment instructions from the supervisor under the rotation schedule

• Relocated to a new post to assist with operations in a different outlet or attraction

• Adapted to new workflows and supported staff in executing daily routines

• Learned about different roles and responsibilities to expand my understanding of the department's operations

Challenge:
Familiarising myself with new tasks and adjusting to different team dynamics within a short time frame.

Solution:
I observed procedures closely, asked relevant questions, and cooperated with experienced team members to ensure efficient task execution.

Customer Assistance – Second Floor

Responsibilities:

• Welcomed and assisted guests arriving at the second floor

• Provided basic instructions and guidance regarding the attractions available

• Ensured a smooth guest experience and responded to any questions or concerns

Attraction Monitoring – Escape Room & Dinosaur Room

Responsibilities:

• Supervised the Escape Room and Dinosaur Room, ensuring the equipment and settings were ready for guest use

• Briefed visitors on safety rules and how to interact with the attractions

• Ensured all props and lighting were functioning properly

• Maintained safety and order while guests were in the rooms

Cleaning – Floor Area (Closing Time)

Responsibilities:

• Swept and mopped the entire second-floor area at closing time

• Focused on keeping the floor clean, dry, and ready for the next day’s operation

• Removed trash and cleaned any spills or high-traffic areas

Restroom Maintenance – Male & Female Toilets

Responsibilities:

• Cleaned and sanitized both the male and female toilets

• Refilled toilet paper, soap, and other hygiene supplies

• Ensured all restroom facilities were cleaned thoroughly before the end of the shift

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Management – maintaining cleanliness and functionality of customer-use areas

• Tourism Product Handling – overseeing guest attractions and ensuring operational readiness

• Customer Service in Tourism – guiding and assisting guests in enclosed, themed experiences

Customer Assistance – First Floor

Responsibilities:

• Assisted guests upon arrival at the first-floor attraction zone

• Provided information and guidance on using the available games

• Ensured guests felt welcomed and attended to throughout their visit

Drift Cart Supervision

Responsibilities:

• Operated and monitored the Drift Cart activity

• Ensured safety procedures were followed, including seatbelt use and speed limits

• Guided guests on how to safely enjoy the ride

VR Games Handling

Responsibilities:

• Helped guests with putting on and using Virtual Reality headsets

• Provided instructions on game controls and assisted during gameplay

• Ensured all devices were sanitized and functioning properly

Cleaning – Closing Time

Responsibilities:

• Swept and mopped the first-floor area during closing hours

• Focused on attraction zones and walkways to ensure cleanliness and safety

• Disposed of trash and returned cleaning equipment to its proper place

Related Theory / Practical Knowledge (UMK)

• Tourism Product Operations – managing digital and interactive attractions

• Customer Service in Tourism – guiding guests and enhancing visitor experience

• Tourism Facility Maintenance – performing cleaning and upkeep in operational zones

• Tourism Safety & Risk Management – ensuring guest safety in ride-based attractions

Outdoor Rotation Duty – Recreational Area Support

Responsibilities:

• Reported to the outdoor supervisor for daily task briefing under the rotation schedule

• Rotated between several outdoor attractions and facilities to support operational flow

• Monitored guests’ safety and ensured activities ran smoothly

• Assisted with equipment setup, cleaning, and guest interaction across different zones

Related Theory / Practical Knowledge (UMK)

• Eco-Tourism & Recreation – practical involvement in outdoor tourism product operation

• Customer Service in Tourism – enhancing visitor experience through direct engagement

• Tourism Risk & Safety Management – identifying and maintaining safety protocols during physical activities

• Tourism Product Development – exposure to how different outdoor elements contribute to overall experience design

Challenge:
Adjusting to unfamiliar tasks in different locations throughout the day.

Solution:
Maintained a flexible and proactive attitude, quickly adapted to new roles, and communicated regularly with senior staff to ensure task clarity and safet

Assigned to Outdoor Rotation Task – Multi-Attraction Support

Responsibilities:

• Carried out multiple responsibilities across different outdoor stations as part of the rotation schedule

• Provided assistance in supervising activities such as archery, paddle boat, ATV, and more

• Helped with basic safety monitoring, equipment handling, and guest assistance

• Adapted to different station requirements and supported the outdoor team wherever needed

Related Theory / Practical Knowledge (UMK)

• Outdoor & Adventure Tourism – direct exposure to the planning and running of outdoor activities

• Tourism Management – applying flexibility and adaptability in real tourism settings

• Tourism Operations – understanding flow, logistics, and safety in high-mobility areas

• Customer Service in Tourism – building communication skills and on-ground service delivery

Challenge:
Shifting between different tasks with minimal transition time while maintaining service standards.

Solution:
Stayed alert and well-organised, communicated clearly with teammates, and observed how each activity was managed before jumping into the task.

Outdoor Assignment Under Rotational Duty

Responsibilities:

• Rotated between several outdoor activity stations to assist the operational team

• Engaged with customers and ensured that all activities were running safely and smoothly

• Helped in setting up, monitoring, and packing down equipment at each assigned station

• Practiced flexibility by adjusting to different roles and task requirements throughout the day

Related Theory / Practical Knowledge (UMK)

• Tourism Operations & Event Handling – applying skills in managing multiple tourism products

• Adventure & Recreational Tourism – hands-on experience in outdoor guest service

• Customer Relationship & Service in Tourism – enhancing interaction and responsiveness to visitor needs

• Tourism Business Management – observing how outdoor segments contribute to the company’s offerings

Outdoor Duty Through Task Rotation

Responsibilities:

• Performed duties across different outdoor attractions based on the rotation schedule

• Assisted guests in activities such as archery, paddle cart, and other recreational zones

• Helped maintain safety standards and ensured equipment was functioning properly

• Supported team members with setup, supervision, and closing procedures

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Operations – understanding the workflow of multiple tourism products

• Recreational Tourism Management – managing guests in open-air, physical activities

• Entrepreneurship in Tourism – observing how variety in product offerings enhances business value

• Service Management – delivering responsive and friendly customer assistance

Challenge:
Quickly adjusting to new tasks while maintaining a consistent service level.

Solution:
I stayed observant, communicated actively with the team, and followed standard procedures to ensure I could perform my duties efficiently at each station.

First Floor Operations – Attraction & Cleaning Duties

Tasks:

• Assisted customers using the Rodeo Bull and Nintendo games

• Monitored guest safety and equipment use

• Washed the female toilet

• Swept and mopped the floor at closing time

Related Theory / Practical Knowledge (UMK)

• Tourism Product Handling – Managing and operating indoor attractions

• Customer Service in Tourism – Assisting and guiding guests in a tourism setting

• Tourism Facility Maintenance – Keeping guest spaces clean and presentable

Second Floor Operations – Guest Handling & Facility Maintenance

Tasks:

• Assisted customers visiting the Escape Room and Dinosaur Room

• Supervised both attractions to ensure safety and smooth flow

• Swept and mopped the entire floor area

• Cleaned and sanitized both female and male toilets

Related Theory / Practical Knowledge (UMK)

• Tourism Attraction Management – Monitoring indoor attractions and ensuring guest satisfaction

• Customer Service in Tourism – Guiding and assisting guests in a themed environment

• Tourism Facility Management – Maintaining cleanliness and hygiene in guest areas

Outdoor Task Rotation – Multi-Activity Support

On this day, I was placed on rotational duty at the Outdoor Recreation section of Segar Recreation Eco Park. I assisted in various attractions and supported the team where needed.

Tasks:

• Rotated between different outdoor activity zones

• Assisted guests and monitored safety at assigned stations

• Helped with basic setup, cleaning, and customer service

Related Theory / Practical Knowledge (UMK)

• Eco-Tourism & Recreation – Involvement in operating outdoor attractions

• Tourism Operations Management – Supporting various tasks in a flexible working environment

• Customer Service in Tourism – Engaging with guests in different outdoor settings

3D Art Gallery – Guest Service, Photography & Closing Tasks

Tasks:

• Assisted customers during their visit to the gallery

• Acted as a backup photographer for guest photo sessions

• Edited customer photos and offered them for sale

• Switched off all lights on the first and second floors during closing

Related Theory / Practical Knowledge (UMK)

• Tourism Product Management – Handling gallery experiences and tourism offerings

• Customer Service in Tourism – Interacting with guests and supporting their visit

• Digital Marketing in Tourism – Promoting and selling photo products as souvenirs

• Tourism Facility Operations – Managing daily opening and closing procedures

3D Art Gallery – Opening Duties, Attraction Support & Guest Service

Tasks:

• Switched on all lights on the first and second floors during opening

• Mopped the floor outside the gallery entrance

• Swept the interior floors to ensure a clean environment

• Managed the Fun Fair area and assisted customers

• Acted as a backup photographer for customer photo sessions

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Operations – Performing opening duties and maintaining cleanliness

• Tourism Product Handling – Managing entertainment-based attractions

• Customer Service in Tourism – Interacting with guests and supporting their experience

• Tourism Digital Content – Photography as part of tourism product

Wild West Cowboy – First Floor Operations & Facility Handling

Tasks:

• Assisted customers with attractions and directions at the first floor

• Switched on all lights and started the compressor on both floors during opening

• Supervised Drift Cart and VR Games attractions

• Washed the male toilet

• Swept and mopped the floor area for cleanliness and safety

• Switched off the lights and compressor at the second floor during closing

Related Theory / Practical Knowledge (UMK)

• Tourism Operations Management – Managing attraction readiness and daily routines

• Customer Service in Tourism – Assisting and guiding guests in themed attractions

• Tourism Facility Management – Performing cleaning and handling equipment operations

• Tourism Product Handling – Operating and maintaining digital and ride-based experiences

3D Art Gallery – Opening & Closing Duties, Guest Service & Attraction Handling

Tasks:

• Assisted customers throughout their visit to the gallery

• Switched on the lights on the first and second floors during opening

• Mopped the outside floor area to ensure cleanliness

• Washed and cleaned the female toilet

• Supervised the Fun Fair area and interacted with guests

• Acted as a backup photographer, taking and editing guest photos

• Switched off the lights on both floors during closing time

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Operations – Performing routine opening and closing procedures

• Customer Service in Tourism – Engaging with visitors and enhancing their experience

• Tourism Product Development – Managing attraction zones like the Fun Fair

• Tourism Media & Promotion – Photography as part of value-added services for guests

Wild West Cowboy – First Floor Operations, Attraction Supervision & Facility Maintenance

Tasks:

• Assisted customers at the first floor throughout the day

• Switched on all the lights on the first and second floors during opening

• Turned on the compressor at the second floor to prepare for operations

• Supervised the Drift Cart and VR Games attractions

• Washed and sanitized the male toilet

• Swept and mopped the floor during closing time

• Switched off all lights on both floors before closing

Related Theory / Practical Knowledge (UMK)

• Tourism Operations Management – Handling daily technical procedures and readiness of facilities

• Customer Service in Tourism – Assisting guests and enhancing the visitor experience

• Tourism Product Management – Operating digital and ride-based tourism products

• Tourism Facility Maintenance – Maintaining hygiene and safety in guest-accessible areas

Outdoor Recreation – Attraction Supervision & Housekeeping

Tasks:

• Supervised the Archery, Harley Bike, Paddle Boat, and Paddle Cart attractions

• Performed housekeeping duties in House Camp Room No. 9

• Cleaned the Obstacle Course area in preparation for an upcoming team-building group

Related Theory / Practical Knowledge (UMK)

• Eco-Tourism & Outdoor Recreation – Managing nature-based attractions and guest interaction

• Tourism Operations Management – Preparing physical spaces for group activities and events

• Tourism Facility Maintenance – Performing housekeeping and ensuring hygiene in accommodation areas

• Customer Service in Tourism – Assisting guests and maintaining equipment in outdoor settings

3D Art Gallery – Guest Service, Attraction Supervision & Opening/Closing Duties

Tasks:

• Assisted customers during their visit to the gallery

• Swept the outside area during opening time

• Swept both the first and second floors during opening

• Supervised the Fun Fair area and assisted guests with the activities

• Acted as a backup photographer, taking and managing customer photos

• Swept the interior floors during closing time to maintain cleanliness

Related Theory / Practical Knowledge (UMK)

• Tourism Facility Operations – Performing routine cleaning and attraction setup

• Customer Service in Tourism – Assisting and interacting with guests

• Tourism Product Development – Managing recreational offerings like the Fun Fair

• Tourism Marketing & Promotion – Photography as a value-added tourism product