FY25 Results by Sergio Zamora

Job Code Classification update

2025-05-02 14:13:22 UTC

This was an unexpected challenge for the team and vendor and caused us to revised the eligibility logic for the ERA. This project took several months and is still impacting our work in the current phase.

2025-05-02 14:13:47 UTC

Education with HRBPs - Q1/Q2/Q3/Q4 - Training, ongoing office hours. Participation continues to be high in the leave area. Ongoing engagement and subjects suggested by HRBPs

Evolution of the Team

2025-05-02 14:15:01 UTC

As we highlighted in our engagement discussion, we've had many wonderful opportunities for team members in all of our domains and countries. We were once really "stagnant" but now we continue to grow and have an eye on evolution and how we work together to achieve more.

Teamwork

2025-05-02 14:15:33 UTC

The team works well together! I'm looking forward to trying to reduce some of the barriers between CA and US.

2025-05-02 14:16:12 UTC

Challenge continues to be State PFML Leaves. Regulatory alignment and coordination between plans. Staying on top of regulatory updates.

Team Promotion/Onboarding

2025-05-02 14:17:04 UTC

The change in my team over the last year was definitely for the best. An internal promotion, new hire and continued development of existing team members has built a stronger better team!!

2025-05-02 14:17:34 UTC

Horizon - especially with escalated timeline in Q3 &Q4!

Resource Mangement

2025-05-02 14:19:49 UTC

We have amazing talent on our team, but we need to do more work to leverage talent in the best way for greater success collectively. Also, we need to really deeply understanding what constraint based leadership means and prioritizing our resources. Integrated goals discussion from yesterday is in this too.

2025-05-02 14:21:54 UTC

Blurring the lines between US and Canada to create a more seamless NA support approach to Time & Attendance.

Awareness

2025-05-02 14:22:15 UTC

Trying to keep an eye out and understand what is coming our way from other functions and in our own job family.

Process Improvement

2025-05-02 14:23:01 UTC

If you don't have a great foundation it's hard to dig in and produce positive results. I think that most of the Lego bricks are there to build the tractor, but there hasn't been time to dig in and make things better for the team. In order to give them the time to focus on what's truly meaningful, we need to make the day-to-day processes more efficient.

2025-05-02 14:24:14 UTC

Optimize Leave Processes by continuing to gain more insight into end-to-end leave processes.

Pension de-risking

2025-05-02 14:24:21 UTC

The pension de-risking in NA is moving along as planned. The US Pension plan termination is a large project with great visibility to the company. We have been participating at a high level and our contributions and successes are revealing our strengths and knowledge to those outside of ops. We will continue to be a valued partner and gain confidence from others.

2025-05-02 14:26:28 UTC

Avoiding/managing the tyranny of the urgent...when the urgent impacts stakeholders/employees/escalations or it's an unexpected executive order or unknown org/business change...

Organization & Ownership

2025-05-02 14:26:36 UTC

Lessons learned with Horizon on defined roles and responsibilities. Led us to move faster, better engagement, and great opportunities. This also requires clear ownership and raising up when ownership is not clear.

New Request Template

sergio_zamora2 — 2025-05-07 05:21:11 UTC

The creation and implementation process is an example due to all conversations testing and process understanding before the go live. SJ team was receiving requests with customized wording and with this implementation follow ups will be reduced