Email Customer Service by https://padlet.com/alammert/EmailCustomerService Always be over cordial in e-mail en-us 2018-10-16 18:46:32 UTC 2018-10-16 19:07:50 UTC hello@padlet.com Email comes in and is opened by staff Member alammert https://padlet.com/alammert/EmailCustomerService/wish/293547989 2018-10-16 18:48:34 UTC https://padlet.com/alammert/EmailCustomerService/wish/293547989 Is this a question that an be answered immediately with no "digging"? i.e. hours, address, directions? alammert https://padlet.com/alammert/EmailCustomerService/wish/293548794 2018-10-16 18:49:53 UTC https://padlet.com/alammert/EmailCustomerService/wish/293548794 Promptly reply to patron with a pleasant email with either answer or title and name of person you are forwarding the email on to. alammert https://padlet.com/alammert/EmailCustomerService/wish/293549551 2018-10-16 18:51:12 UTC https://padlet.com/alammert/EmailCustomerService/wish/293549551 If question is answered and patron did not reply---Enjoy! alammert https://padlet.com/alammert/EmailCustomerService/wish/293552095 2018-10-16 18:54:26 UTC https://padlet.com/alammert/EmailCustomerService/wish/293552095 Forward not answered questions to appropriate staff (reference librarian, director, etc.) alammert https://padlet.com/alammert/EmailCustomerService/wish/293552740 2018-10-16 18:55:30 UTC https://padlet.com/alammert/EmailCustomerService/wish/293552740 Appropriate staff will immediately send a reply to patron assuring them they are working on it and approximate time it may take to answer question. alammert https://padlet.com/alammert/EmailCustomerService/wish/293553598 2018-10-16 18:56:51 UTC https://padlet.com/alammert/EmailCustomerService/wish/293553598 If question is answered and patron did not reply---Enjoy! alammert https://padlet.com/alammert/EmailCustomerService/wish/293555322 2018-10-16 18:59:41 UTC https://padlet.com/alammert/EmailCustomerService/wish/293555322 If patron replies, reply immediately and assess if you can handle this question or information. If appropriate, answer the patron yourself due to current communication trust. alammert https://padlet.com/alammert/EmailCustomerService/wish/293555481 2018-10-16 18:59:57 UTC https://padlet.com/alammert/EmailCustomerService/wish/293555481 Find accurate information and write a pleasant reply. alammert https://padlet.com/alammert/EmailCustomerService/wish/293557197 2018-10-16 19:03:13 UTC https://padlet.com/alammert/EmailCustomerService/wish/293557197