Alejandro - Familiarize with the user by https://padlet.com/astramentore/uvyrfzqpn7h2hlrh en-us 2023-06-27 10:35:31 UTC 2025-04-24 07:16:32 UTC hello@padlet.com https://padlet.net/icons/png/1f31e.png Impactful Questions astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384631 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384631 Compliments astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384632 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384632 Small Talks astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384633 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384633 Active Listening astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384634 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384634 Personalization astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384635 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384635 How to Familiarize? astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384636 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384636 astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384637
  • Impactful questions should be open-ended (what? when? how?)
  • Ask about Business vision; Site goals; Current challenges; Tactics for growth
    • Example
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  • Compliments must be specific, sincere, not exaggerated
  • Compliment something you like on a user's site, something they achieved, their goal/mission, etc.
    • Example
    ]]>     2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384638     astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384639
  • Get curious (users love to talk about themselves)
  • Speak about something you have in common, smth you find attractive on their site, etc. 
  • Make sure it's a good time to talk (NOT sensitive cases on live interactions)
  • Listen intently (active listening technics) 
  • Ask Powerful questions
    • Example
    ]]>     2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384639     astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384640
  • Use a user's name, site/domain name
  • Use visualization: screenshots/screencasts
  • Refer to your site/business observations
  • Customize instructions/suggestion value
    • Example
    ]]>     2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384640     astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384641
  • Pay attention to the info the user shares with you about their issue/site/business - read through the lines :)
  • Use the info to show empathy, and to find and present a beneficial suggestion
    • Example
    ]]>     2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384641     ------------------------------------------------ astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384642 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384642 1. Compliments: Let's have a look at the website and make a personalized compliment astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384643 https://www.pawsofhope.shop/]]> 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384643 2. Impactful Question: Let's have a look at the USP tabs and the website, and think about the question to ask to learn more about the user astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384644 https://www.ellenjamesoncounselling.co.uk/]]> 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384644 astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384645 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384645 Edit this reply astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384646 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384646 astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384648 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384648 astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384649 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384649 3. Take a look at the website and initiate a small talk sharing your thoughts or asking questions related to the site astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384650 https://www.cremation-4-pets.com/]]> 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384650 Edit this reply astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384651 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384651 4. Turn on your Active Listening to read through the lines and think what suggestion you can present using the info from the user. Add a suggestion presentation here astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384652 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384652 astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384653 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384653 Edit this reply astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384654 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384654 5. Claire got in touch with us asking how people add their logos to the site tab. You assisted the user on how to add a favicon, and noticed they can also Save their Business Info. Customize the suggestion astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384655 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384655 astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384656 It’s also helpful to  save your business info in the dashboard. I'll show you how:

    1. Go to Business Info in your site's dashboard.
    2. In the Profile section, add your:
      • Name: Add your business or website name.
      • Which category best matches your business? Select the closest match.
      • Logo: Click Add Logo and upload your logo image through the Media Manager. 
      • Short Description: Briefly describe your business. This description appears in search engine results. 
    ]]>     2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384656     Edit this reply astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384657 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384657 Edit this reply astramentore https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384659 2023-06-27 10:35:31 UTC https://padlet.com/astramentore/uvyrfzqpn7h2hlrh/wish/2633384659