https://padlet.com/earnest_scribbler/uv7eg2gluicz Organisation Chart en-us 2018-10-15 19:02:46 UTC 2018-10-22 17:14:54 UTC hello@padlet.com https://padletuploads.blob.core.windows.net/prod/179418301/01637328de00c7b55429ee214e92bcdb/icons8_cardboard_box.png earnest_scribbler https://padlet.com/earnest_scribbler/uv7eg2gluicz/wish/293025507 Say hello and use the customer's name. Communicate online, over the phone or in person.]]> 2018-10-15 19:09:34 UTC https://padlet.com/earnest_scribbler/uv7eg2gluicz/wish/293025507 earnest_scribbler https://padlet.com/earnest_scribbler/uv7eg2gluicz/wish/293027369 Paraphrase what issue the customer wants to talk about. Make him/her comfortable by understanding the value of his/her visit. ]]> 2018-10-15 19:12:47 UTC https://padlet.com/earnest_scribbler/uv7eg2gluicz/wish/293027369 earnest_scribbler https://padlet.com/earnest_scribbler/uv7eg2gluicz/wish/293034651 Respond to the patron's question. Use encouraging words ("Certainly," "I'll do that"). No discouragement ("Nope, too busy"). This will result in customer satisfaction]]> 2018-10-15 19:26:36 UTC https://padlet.com/earnest_scribbler/uv7eg2gluicz/wish/293034651 earnest_scribbler https://padlet.com/earnest_scribbler/uv7eg2gluicz/wish/293038608 The customer is happy with the information you provided. Be sure to inform them of your email or phone number.]]> 2018-10-15 19:36:07 UTC https://padlet.com/earnest_scribbler/uv7eg2gluicz/wish/293038608