Momentum Conference - Padlet Activity by https://padlet.com/leannegrothe/usv53kjrfldmwdm6 Scenario: You are a CSR Manager needing to persuade the Facilities Management team to support a campus community event that will require team resources to prepare for and execute. en-us 2024-04-21 00:14:50 UTC 2024-07-18 02:13:59 UTC hello@padlet.com https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056136954 Build the relationship before you need the relationship


]]> 2024-07-18 02:00:22 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056136954 minakarpouzas https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137271 I would call for a campus quick update which will include FM, Library, SSB, teaching staff.

]]> 2024-07-18 02:00:34 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137271 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137382 demonstrate accountability

]]> 2024-07-18 02:00:38 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137382 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137429 Initially, facilities Coordinator


]]> 2024-07-18 02:00:39 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137429 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137656 That they will get a free lunch

]]> 2024-07-18 02:00:44 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137656 Facilities Coordinators https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137747 2024-07-18 02:00:47 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137747 They get free food https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137992 2024-07-18 02:00:58 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056137992 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138124 Facilities Coordinator then Facilities Officers

]]> 2024-07-18 02:01:03 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138124 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138201 FM Coordinator & onsite team

]]> 2024-07-18 02:01:06 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138201 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138245 FM Staff

]]> 2024-07-18 02:01:08 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138245 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138382 Find ways in which to assist them in return


]]> 2024-07-18 02:01:13 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138382 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138385 FOs with support of their FC


]]> 2024-07-18 02:01:13 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138385 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138433 Adding credibility by supporting FM with some of their projects/work

]]> 2024-07-18 02:01:15 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138433 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138555 The Facilities Coordinator

]]> 2024-07-18 02:01:20 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138555 minakarpouzas https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138719 Bring stakeholders together to work through the solution as I dont have all the answers.

Be clear with what the event is, target audience, timing etc

]]> 2024-07-18 02:01:26 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138719 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138810 Follow-up/follow through


]]> 2024-07-18 02:01:30 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138810 local TSC/s and facilities team https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138822 2024-07-18 02:01:30 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056138822 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139032 collaboration and positive outcomes of working together for an end goal

]]> 2024-07-18 02:01:39 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139032 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139061 Facilities Coordinator then FOs but could also just raise at weekly catch up meeting that it is coming up

]]> 2024-07-18 02:01:40 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139061 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139190 Be authentic, share information and resources with them and help them over time

]]> 2024-07-18 02:01:46 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139190 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139434 staff and student experience - positive feedback

]]> 2024-07-18 02:01:55 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139434 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139481 What's in it for our customers

]]> 2024-07-18 02:01:57 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139481 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139511 Previous success - student & staff feedback

]]> 2024-07-18 02:01:58 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139511 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139532 Make sure that we offer each other something - balance the give and take

]]> 2024-07-18 02:01:59 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139532 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139765 Trust is built over time. Previous experiences

]]> 2024-07-18 02:02:10 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139765 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139910 Start with a phone call or face-to-face so there is clarity. Progress planning to meetings so actions are documented.

]]> 2024-07-18 02:02:15 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056139910 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140016 The Facilities Coordinator to provide context, and establish approval and buy-in. Then I would facilitate a meeting between the CRS and FM team to establish gaols.


]]> 2024-07-18 02:02:18 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140016 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140147 opportunity to connect with other staff on campus. Take some time out to have some fun.


]]> 2024-07-18 02:02:23 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140147 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140183 Link it to organisational priorities

]]> 2024-07-18 02:02:25 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140183 The "Why" it is important for our campus and our community (internal or external) https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140184 2024-07-18 02:02:25 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140184 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140205 Invest in a long term working relationship

]]> 2024-07-18 02:02:26 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140205 minakarpouzas https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140215 Their exposure to the target audience on their courses.

Building relationships with a key stakeholder in the community


]]> 2024-07-18 02:02:26 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140215 Local FM team https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140274 2024-07-18 02:02:28 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140274 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140310 Teams Channel as repository that can be accessed by all stakeholders

]]> 2024-07-18 02:02:30 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140310 I would draw on current mechanisms in place with FM such as scheduled catch-up's and start the conversation early to seek out any potential issues. https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140381 2024-07-18 02:02:32 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140381 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140388 Facilities Coordinator to discuss capacity to support then the Regional Manager to gain endorsement

]]> 2024-07-18 02:02:33 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140388 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140392 Yep the food

]]> 2024-07-18 02:02:33 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140392 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140619 Stand up/ progress meetings


]]> 2024-07-18 02:02:41 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140619 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140710 Build relationship

When onsite, always drop past to say hello and ask how they are

]]> 2024-07-18 02:02:44 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140710 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140733 Improved morale for staff, being part of the good outcomes (such as increased enrolments)

]]> 2024-07-18 02:02:45 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140733 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140766 Plenty of lead time

]]> 2024-07-18 02:02:47 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140766 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140787 Benefits for our customers

]]> 2024-07-18 02:02:47 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140787 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140795 remember to come back and celebrate the collaboration - Peer cards etc, email to the manager calling out the good stuff


]]> 2024-07-18 02:02:48 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140795 FC's/TSCs https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140865 2024-07-18 02:02:51 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056140865 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141071 Benefits to the students, staff and campus

]]> 2024-07-18 02:03:01 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141071 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141233 Include them in event planning meetings, seek their advice.

]]> 2024-07-18 02:03:07 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141233 A personal approach in the first instance - F2F or phone call. https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141282 2024-07-18 02:03:10 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141282 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141391 The community outcome and what we are looking to achieve

]]> 2024-07-18 02:03:14 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141391 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141403 Reflect on previous activities and draw on feedback/debrief

]]> 2024-07-18 02:03:15 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141403 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141436 Potential outcomes/ experiences/ legacies

]]> 2024-07-18 02:03:16 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141436 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141468 use their SNOW ticket system so they can show the workload to their manager - and invite them to meetings and include them in comms


]]> 2024-07-18 02:03:17 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141468 Mutual benefit being customer outcomes, experience, overall campus vibrancy https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141469 2024-07-18 02:03:17 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141469 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141508 Sell them on "the Vibe"

]]> 2024-07-18 02:03:19 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141508 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141699 The WHY. Why is this event important to the campus. Why it gives value. How that value results in job satisfaction


]]> 2024-07-18 02:03:27 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141699 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141816 Not just via a SNOW ticket

]]> 2024-07-18 02:03:32 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141816 Success measures metrics https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141894 2024-07-18 02:03:34 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141894 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141971 Why are we doing this and the benefits to the college

]]> 2024-07-18 02:03:37 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056141971 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142045 photos which get shared in team/campus spaces so everyone can see how people can work together


]]> 2024-07-18 02:03:41 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142045 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142068 Listen to the process they might need you to follow such as i.e. 'submit the snow ticket' so that you're not making their life harder

]]> 2024-07-18 02:03:41 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142068 FM Coordinator and Facilities officer on the ground who will need to engage with. https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142554 2024-07-18 02:03:59 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142554 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142736 Involvement / Team

]]> 2024-07-18 02:04:07 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142736 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142763 Collaborative doc to track tasks, see progress


]]> 2024-07-18 02:04:07 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142763 shared value https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142875 2024-07-18 02:04:11 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142875 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142932 Campus vibrancy. A vibrant campus provides job satisfaction and value to CSR AND FM staff

]]> 2024-07-18 02:04:13 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142932 work on something different to BAU plus shared success https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142956 2024-07-18 02:04:14 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056142956 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143087 Keep it clear, factual and follow up verbal discussions with a "thank you and summary of agreements/actions" email

]]> 2024-07-18 02:04:19 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143087 minakarpouzas https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143142 I would capture some feedback prior and then will work on a post evaluation to see that we have met their expectations.


I will then ask for feedback from our stakeholders who formed part of the event to take learnings.

I would hold a thank you cuppa.

]]> 2024-07-18 02:04:21 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143142 What's in it for them in the engagement. https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143201 2024-07-18 02:04:24 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143201 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143232 Log a ticket

At weekly meeting discuss what is needed and why

Follow up with email sending ticket and clarifying what is required

]]> 2024-07-18 02:04:25 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143232 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143314 Be authentic, listen to any concerns or feedback. Discuss possible resolution. Ensure communication is detailed.

]]> 2024-07-18 02:04:28 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143314 minakarpouzas https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143512 Will hold regular meetings and catchups. For some we went above and beyond to have a one on one catchup as we acknowledge that teachers are very busy to get hold of.

]]> 2024-07-18 02:04:36 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143512 link to previous strategy or thinking so that the request isn't seen as 'random' or pointless https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143641 2024-07-18 02:04:41 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056143641 face to face briefings, emails as source of truth, teams channel etc https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056144413 2024-07-18 02:05:11 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056144413 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056144938 Previous experience and feedback. Creating a vibrant campus community.


]]> 2024-07-18 02:05:30 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056144938 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056144962 Following up with a thank you or recognising excellence from previous support

]]> 2024-07-18 02:05:31 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056144962 Who ever has 'skin in the game' - accountability and those that may have a passion for the project. https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056146374 2024-07-18 02:06:24 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056146374 https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056148396 Face to face or virtual meeting followed up by a snow ticket to outlining details. Posture a collaborative approach, working as a team.


]]> 2024-07-18 02:07:36 UTC https://padlet.com/leannegrothe/usv53kjrfldmwdm6/wish/3056148396