https://padlet.com/michael_skoruppa1/usefqieb3379 en-us 2019-05-29 08:39:21 UTC 2019-06-13 12:52:44 UTC hello@padlet.com https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310250 - Created manny tracking boards which helped us to see the rollout process
-  Communication in the end of the project was fast and we had a better understanding who does what
-Created a BPO board to react on issues, first time we had a central issue management]]> 2019-05-29 12:22:19 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310250 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310289 -  Product available mostly on time for key decision mile stones
- Benefits for other countries while working towards the US goal (UK)
- structured issue management

]]> 2019-05-29 12:22:30 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310289 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310351 - Setup of people (ProdOps - PSM - PO) works in general
- Transparent communication from PSM as "customers voice"
- Good prio on bugs and improvements in meetings
- We matched Deadlines]]> 2019-05-29 12:22:45 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310351 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310358 - High level of product attention
- Fast turnaround for product requests
- Getting closer to true US readiness of product (loyalty, net display)
- Good collaboration among team members
- BPO Board management]]> 2019-05-29 12:22:47 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310358 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310395 On time delivery
No customer complaints]]> 2019-05-29 12:22:58 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310395 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310518 - Central documentation was missing and it was not allways clear when to do what, timelines often where not communicated early enough
- Documentation for the plattforms where missing and we had a huge effort to create them]]> 2019-05-29 12:23:34 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310518 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310561 2019-05-29 12:23:46 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310561 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310741 Beta Testing phase with Client users not well organized
(TripLink)
Client/Customer expectations not set correctly
Team disappointed due to low acceptance on customer side]]> 2019-05-29 12:24:36 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310741 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310744 2019-05-29 12:24:37 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310744 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310839 - Too much manual testing
- Difficulty/Lack of understanding of issues (e.g. net display, labelling)
- SIngle product deliveries become go-live critical
- Lack of understanding of local requirements
- Overall product development too driven by specific customer requests
- Lack of automated alerts
- Not always speaking with the same voice as the OBE]]> 2019-05-29 12:25:03 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310839 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310890 - Late hands-on to the product at customer 
- Setup and configuration (PSM)
- Late clear final requirement to target setup (e.g. Triplink)
- Rollout date movements
- The reals user is "more far away now" ]]> 2019-05-29 12:25:17 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310890 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310944 - Customer called us out on foreseeable items
- Lack of standardised documentation
  ]]> 2019-05-29 12:25:40 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364310944 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364311057 - Internal communication is key for a fast rollout
- The earlier the product team has the requirements the easyer it is to work on topics
- Clear communication if things are possible in time helped us to forward a clear vision to the customer
- Changing the scope is better than changing the release dates, at least for Siemens it seems.
- Central documentation for FAQ's is needed and has to be updated

]]> 2019-05-29 12:26:07 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364311057 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364311164 - require better roll out management]]> 2019-05-29 12:26:34 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364311164 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364311172 - Products and communications need to be plug-and-play
- Need standard format for collaboration
- Transparency re time lines (customer and product)
- Regional collaboration (exchange of materials)]]> 2019-05-29 12:26:36 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364311172 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364311385 - We can not make it perfect upfront
- Documentation of decisions and status are important ]]> 2019-05-29 12:27:31 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364311385 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364312257 Thanks to Christian close alignment with customer and intense testing, with immediate feedback and short reaction time from PD team. "Agile":-)]]> 2019-05-29 12:31:25 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364312257 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364312271 - Late OBE testing on test account
- Problems and bugs last minute ]]> 2019-05-29 12:31:30 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364312271 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364312720 Customer expectation most of the time higher, due to experience with other Apps.  
No reporting available yet. ]]> 2019-05-29 12:33:08 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364312720 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364313191 Be better prepared (e2e) from product via communication to continuous optimization]]> 2019-05-29 12:35:01 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364313191 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364314915 Christian und Sebastian haben (mir) den Kunden vom Hals gehalten

]]> 2019-05-29 12:40:49 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364314915 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364315148 - New features and based on customer feedback
- Product quality checks before go-live
- Keep and improve quality

]]> 2019-05-29 12:41:42 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364315148 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364315420 rollout and product itself
need for standard process (internal)]]> 2019-05-29 12:42:24 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364315420 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364315962 - from customers view
- how to manage detailed expectation from customer perspective (for our products and OBE)
- Reactions times (panic mode)]]> 2019-05-29 12:44:27 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364315962 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364316318 - We finished something but it's not used!?
- Reporting]]> 2019-05-29 12:45:41 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364316318 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364322969 - Sales -> Account Management "Framing"
- Mehr Informationen zum richtigen Zeitpunkt
- Vertragsdetails
- Reality check]]> 2019-05-29 13:06:31 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364322969 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364325178 - Selbstbewusste Kommunikation und pro aktive Empfehlung von HRS  an den Kunde für unsere Lösungen (verhindern den Kunden nach der Lösung zu fragen) + User Dokumentation proaktiv
@Jochen, Christian

- Sicherstellung der richtigen Prio by BPO customer in PD/IT Portfolio Prozess
@Sebastian, Christian

- Prozess für Produkt Marketing für Fortschritte und neue Features (Kunden und nicht Kundenspezifisch)
@Michael]]> 2019-05-29 13:12:26 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364325178 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364334906 - Ensure general service and feature quality in product. Microservice monitoring complete?
@Hendrik

- Dokumentation von "known issues". Generelle Probleme unsere connects und services, die wir aktuell "akzeptieren" mittelfristig aber angehen sollten. Proaktive Kommunikation und Lösungsstrategie in der Kundenkommunikation
@Hendrik

- Product is in charge to test and provide test setup before roll-out (as equal to real production as possible). Ensure all dependencies like test / demo OBE clients are avaialble for pre release testing
@Jochen, Michael

]]> 2019-05-29 13:41:23 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364334906 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364334976 - PSM testedt(soll?)
- Trend positiv
-  SLAs für spezielle topics]]> 2019-05-29 13:41:35 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364334976 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364341333 - Needed call and should be continued.
- After we are trough we directly should plan the next meeting for the first action points! 
Thx for your preparation @Michael]]> 2019-05-29 13:59:12 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364341333 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364343749 - I think this was very helpful
- Challenge will be to find the resources for the required follow-up
- Maybe we can also talk abouy]]> 2019-05-29 14:05:52 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/364343749 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/367391553 3 Topics - 
Activation / roll-out of a service for existing customer

BPO - Rollout complete

Product & Service Scale and roll-out



]]> 2019-06-13 12:08:53 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/367391553 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/367392415 -  Product documentation
@Sebastian & Christian
Create high level skeleton / framework of required documentation for customer (General description, FAQ, things you should know)
(Vorbild Sonja?)

]]> 2019-06-13 12:14:01 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/367392415 michael_skoruppa1 https://padlet.com/michael_skoruppa1/usefqieb3379/wish/367399601 BPO Cockpit is the solution]]> 2019-06-13 12:50:36 UTC https://padlet.com/michael_skoruppa1/usefqieb3379/wish/367399601