• Reported to the receptionist named Shelissa Ain who was on duty at the time. Shelissa Ain is one of the receptionist at Courtyard Hotel 1 Borneo.

• I was taken by one of the staff which is Miss Ivy who is the HOD of Housekeeping. I was instructed to go to the 4th floor office before starting work.

• Meet Miss Agra who is the Human Resource Assistant at Courtyard Hotel 1 Borneo. She took me around each department while introducing myself to the other staff.

• Start training at Front Office department.

• Shelissa Ain teach me about things related to jobscope front office management.

8/10/2024 (Tuesday)

• In the morning I was instructed by the reception staff to handle guests who wanted to check out.

• Shelissa taught me how to manage guest check out in the system.

• At the same time, parking problems always happen every day, so Shelissa says that as a receptionist, you have to be good at management and speak softly to guests.

• Learning about how to handle guest check in and check out.

9/10/2024 (Wednesday)

• Learn how to create bookings through Agoda and Booking.com in the system.

• This morning, I was with one of the reception staff, Safira. She taught me about the check out process.

• Firstly, go to cashering > press room no > folio settlement > check amount must be RM 0.0 > press check out.

• She also taught me how to transfer charges.

( Transfer charges > R.charges > Tf to other guest folio > Non G.folio > Search > Folio adjustment )

• At the same time, the housekeeping staff reported that there was a smoking guest in room 206.

10/10/2024 (Thursday)

• I manage guest check out for the morning session around 9am until 12pm.

• Safira taught me how to identify online bookings such as Agoda, Expedia, Ctrip, G2 Travel, Traveloka, Booking.com, Exely and Dida travel.

• At the same time, when managing guest check in we have bad issues from guest govertment. Guest is impatient and disputes the room price.

• Help VC every room in the system.

11/10/2024 (Friday)

• Handle guest check-out in the morning.

• Process payments via credit card, debit card, or cash.

• Understand additional charges and deposit refunds.

12/10/2024 (Saturday)

• I am responsible for printing and preparing the guest list for check-in and check-out

• Ensuring that all guest information is accurate in the system.

• I assist the staff in organizing and managing documents, including invoices, daily reports, and reservation forms.

13/10/2024 (Sunday) Off Day

• My first day in the housekeeping department, I was directed to meet Miss Ivy to hear about my duties as a public area

• I was instructed to follow the public area staff at that time, namely Julia who was the PA at that time

• I was instructed to clean all the trash cans in the lobby.

• I was also instructed to sweep and mop the lobby floor

• Watering the flower trees outside the lobby

• After that, at exactly 10 am, I followed Julia up to the 6th floor, Elusion cafe, to clean up after breakfast.

• I was instructed to clean the toilets and outside the cafe

19/11/2024 (Tuesday) PA - Public Area

• I was assigned to the Public Area (PA) department

• I assisted in cleaning and maintaining the hotel's public spaces such as the lobby, restrooms, and corridors

• I ensured that all areas were tidy and presentable for guests throughout the day

20/11/2024 (Thursday) PA - Public Area

• As usual, before going up to the 6th floor, I will clean the lobby area, which is outside the lobby and inside the lobby such as the FO counter and luggage room.

• I watered the flowers outside and swept up the trash.

• I also cleaned every trash can in the lobby.

• At exactly 10am, I went up to Elusion Cafe to clean up

• I clean the toilet after guests use it.

• I sweep the inside and outside areas of the restaurant.

• I changed the plastic trash can in the toilet.

• After that, I was instructed to clean each floor.

  
  

21/11/2024 (Saturday) PA - Public Area

• As usual, I cleaned the outside and inside areas of the hotel lobby.

• I received instructions to clean the function room on floor 1.

• I also clean the elusion cafe as usual.

  
  

22/11/2024(Friday) Off Day

23/11/2024 (Saturday) PA - Public Area

• As usual, I cleaned the outside and inside areas of the hotel lobby.

• Cleaning elusion cafe after 10am.

• Help Ms.Adimah to clean the room

• Check each floor hotel.

• Clean surau female and male at Floor 3.

24/11/2024 (Sunday) PA - Public Area

• As usual, I cleaned the outside and inside areas of the hotel lobby.

• Clean function room 5th floor and 1st floor

• Cleaning elusion cafe after 10am

• Today, I was assigned to assist the room attendant in cleaning the guest room.

• I changed the sheets and pillowcases.

• I also clean the toilet and bathroom.

• I also organize necessities such as towels, soap, and drinking water.

26/11/2024 (Tuesday) - Room

• I continued my duties in the guest room section with the room attendant.

• I checked the check-out room to be cleaned and re-equipped.

• I also wipe down surfaces like tables, cupboards, and mirrors.

• I was instructed to arrange amenities such as toothbrushes, soap, shampoo, and towels.

• I was also exposed to neater and more professional bed-making techniques and the importance of checking every corner of the room to ensure that no items were left behind by previous guests.

27/11/2024 (Wednesday) Off Day

28/11/2024 (Thursday) - Public Area (PA)

• I am assigned to the hotel's public area (Public Area). My main task is to ensure that all areas used by guests are always clean and tidy.

• I sweep and mop the floors in the lobby and corridors

• I wipe the mirrors, glass doors and counter surfaces.

• I also make sure the trash can is emptied regularly.

29/11/2024 (Friday) - Public Area (PA)

• I continue my duties in the hotel's public areas. My main focus is to ensure cleanliness is always maintained in areas frequently visited by guests.

• I clean the lobby, main hallways and elevator areas.

• I sweep and mop the lobby floor and the staff pantry area.

• I sweep and mop the surau area and meeting rooms when not in use.

  
  

30/11/2024 (Saturday) - Public Area (PA)

• I still work in the Public Area department.

• I sweep and mop the lobby floor and the corridor to the meeting room.

• I also refill necessities like tissues and soap in public restrooms.

• I also learned about the importance of a professional appearance when working in public areas, as it involves direct or indirect interaction with hotel guests.

01/12/2024 (Sunday) - Public Area (PA)

• I continued with the Public Area duties and focused on light but consistent cleaning, as Sundays usually have more guests coming and going.

• I clean the carpets in the lobby area with a vacuum.

• I was also instructed by Miss Ivy to inspect and clean the surau area and the staff pantry.

• Clean the lobby as usual which is sweep each floor then mop.

• Water the flower trees outside the lobby.

• Wipe every dirt outside the lobby like cigarette butts if there is any.

• Check the trash can.

• Then, wipe the mirror, entrance, elevator and exit clean.

• After that, go up to the 6th floor, which is elusion cafe, to clean the toilets, inside and outside the restaurant.

03/12/2024 (Tuesday) Off Day

04/12/2024 (Wednesday) - Room

• I was reassigned to the guest room section. I assisted the room attendant in cleaning the rooms that had been checked out and ensuring the rooms were perfectly prepared for new guests.

• I check the room status through the housekeeping list first before starting the task.

• I clean the bathroom including the sink, toilet, and shower area.

• I also organize items according to hotel operating standards (SOP)

05/12/2024 (Thursday) - Room

• Today I continue my duties in the guest room section with the room attendant. The main focus is on rooms that have been checked out and a few stayover rooms that need light cleaning.

• I sort and replace new linens

• I also checked and added any missing amenities such as soap, mineral water, tea/coffee.

• I also clean the bathroom with the appropriate chemicals.

06/12/2024 (Friday) - Room

• I continue to work in the guest room section. Today there are more check-out rooms.

• I also clean the toilet and bathroom thoroughly.

• I also checked the room using the final checklist before reporting it as "OC"

• I was also given the opportunity to use special chemicals to clean the glass and bathroom.

07/12/2024 (Saturday) - Public Area (PA)

• Today I am back on duty in the hotel's public areas. As usual, I ensure that the public areas that guests often use are clean and safe.

• I also sweep and mop the lobby floor and main passage areas.

• I also clean and wipe mirrors and glass doors.

• Emptying the trash can and replacing it with new plastic

08/12/2024 (Sunday) - Public Area (PA)

• Today I continue the Public Area task

• I clean the surau, pantry and staff break room.

• I also ensure that the waiting room is always in order and comfortable.

• I was also given an explanation about the weekly Public Area task schedule.

• Handle guest check out in the morning

• Learning how to collect payment guest extend for 1 day

• Create booking from website Agoda

• Create booking from Expedia

• Shelissa Ain teach me how to answer call from guest

15/10/2024 (Tuesday)

• Help shelissa handle guest check out in the morning

• Create booking from website Agoda, Dida Travel, Expedia and Booking.com

• Handle guest early check in and collect payment

• Check due in at system

• Handle guest want payment parking

16/10/2025 (Wednesday) - Morning Shift

• On duty with senior receptionist Nur Safirah

• Safirah teach me how to update due in as per today. Go to front desk > Search due in > see room VC/VD and then write > update in the group housekeeping

• Change guests name in the booking and then update

• Safirah ask me to VC room 206, 204 and 216

• Create booking from Dida Travel

17/10/2024 Off day

18/10/2024 (Friday) - Middle Shift

• Update name guest check in

• Clean file guest in the table

• Help Safirah to handle guest check out

• Handle guest check in at 3pm

• Create booking at website Agoda, Dida Travel and Expedia

19/10/2024 (Saturday) - Middle Shift

• Miss Sonia ask to me to send feedback from to guest check out via Whatsapp

• Handle guest check out

• Handle guest check in from China

20/10/2024 (Sunday) - Middle Shift

• Room 204 late check out

• VC room 202,204,223,302 from system

• Create booking online from Agoda

• Send feedback from to guest check out only 17 room check out via Whatsapp

01/01/2025 PH NEW YEAR

02/01/2025 Off Day

03/01/2025 (Friday) - Morning Shift

• On duty with Sir Leroy

• Help sir handle the guest's breakfast

• Breakfast starts from 7am to 10am

• Clean the equipment used by guests after breakfast

• After breakfast tidy up what is appropriat.

• 12.30pm lunch from Datuk Roger (30 pax)

04/01/2025 (Saturday) - Morning Shift

• On duty with Khai

• Help him to handle the guest’s breakfast.

• On duty with Ms. Amy

• Opening breakfast

• Help she to handle guest breakfast

• Clean equipment

• Clean table

07/01/2025 (Off Day)

08/01/2025 Morning Shift (7am - 3pm)

• On duty with Sir Roy

• Clean equipment after breakfast

  
  

09/01/2025 Morning Shift (7am - 3pm)

• On duty with Sir Roy

• Last day on duty with Sir Leroy

• Sir Leroy died during the night

10/02/2025 - Off day

11/02/2025 (Tuesday)

Opening Breakfast

• Assisted Chef Salim in taking out the ingredients prepared by other staff the day before.

• Took out the cooked food and placed everything at Elusion Café.

• I was instructed by the Chef to constantly check the breakfast station to see if any items needed replenishing.

• Checked the food every 30 minutes.

• Informed the Chef if any food items needed refilling, such as boiled eggs, chicken sausages, nuggets, etc.

Closing Breakfast

• At exactly 10 AM, breakfast service ended, and all food items were cleared and taken to the kitchen for cleaning.

• Once done, ensured that all ingredients for porridge were restocked for the next day.

• Also made sure that bread was always replenished.

Steward

• Chef Salim taught me the steps for using the dishwashing machine.

• I was instructed to wash all used utensils, including spoons, plates, bowls, etc.

  
  

12/02/2025 (Wednesday)

Opening Breakfast

• Assisted Chef Salim in taking out the ingredients prepared by other staff the day before.

• Took out the cooked food and placed everything at Elusion Café.

• I was instructed by the Chef to constantly check the breakfast station to see if any items needed replenishing.

• Checked the food every 30 minutes.

• Informed the Chef if any food items needed refilling.

Closing Breakfast

• At exactly 10 AM, breakfast service ended, and all food items were cleared and taken to the kitchen for cleaning.

• Once done, ensured that all ingredients for porridge were restocked for the next day.

Steward

• Started the dishwashing machine 30 minutes early.

• Cleaned food scraps after breakfast.

• Washed all used utensils, including spoons, plates, bowls, etc.

Others

• Peeled onions.

• Cleaned the chiller in the kitchen.

• Assisted the Chef in preparing condiments for the HOD lunch.

13/02/2025 (Thursday)

Opening Breakfast

• Assisted Chef Salim in taking out the ingredients prepared by other staff the day before.

• Took out the cooked food and placed everything at Elusion Café.

• I was instructed by the Chef to constantly check the breakfast station to see if any items needed replenishing.

• Checked the food every 30 minutes.

• Informed the Chef if any food items needed refilling.

Closing Breakfast

• At exactly 10 AM, breakfast service ended, and all food items were cleared and taken to the kitchen for cleaning.

• Once done, ensured that all ingredients for porridge were restocked for the next day.

Steward

• Started the dishwashing machine 30 minutes early.

• Cleaned food scraps after breakfast.

• Washed all used utensils, including spoons, plates, bowls, etc.

Others

• Prepared condiments for the event menu of the day.

• Assisted Chef Noor in preparing condiments for "Ikan Masak Asam Pedas."

• Cleaned all used equipment after cooking.

14/02/2025 (Friday)

Opening Breakfast

• Assisted Chef Salim in taking out the ingredients prepared by other staff the day before.

• Took out the cooked food and placed everything at Elusion Café.

• I was instructed by the Chef to constantly check the breakfast station to see if any items needed replenishing.

• Checked the food every 30 minutes.

• Informed the Chef if any food items needed refilling.

Closing Breakfast

• At exactly 10 AM, breakfast service ended, and all food items were cleared and taken to the kitchen for cleaning.

• Once done, ensured that all ingredients for porridge were restocked for the next day.

• Made sure the bread was always replenished after closing breakfast.

Steward

• Started the dishwashing machine 30 minutes early.

• Cleaned food scraps after breakfast.

• Washed all used utensils, including spoons, plates, bowls, etc.

15/02/2025 (Saturday)

Opening Breakfast

• Took out the breakfast ingredients prepared by other staff.

• Helped the chef prepare scrambled eggs for breakfast.

• Placed all prepared food on the trolley before bringing it to Elusion Café.

• I was instructed by the Chef to constantly check the breakfast station to see if any items needed replenishing.

• Checked the food every 30 minutes.

• Informed the Chef if any food items needed refilling.

• Assisted the chef in the kitchen as needed.

Closing Breakfast

• At exactly 10 AM, breakfast service ended, and all food items were cleared and taken to the kitchen for cleaning.

• Once done, ensured that all ingredients for porridge were restocked for the next day.

Steward

• Started the dishwashing machine 30 minutes early.

• Cleaned food scraps after breakfast.

• Washed all used utensils, including spoons, plates, bowls, etc.

16/02/2025 (Sunday) - Public Area

General Cleaning Tasks

• Cleaned the lobby area, both inside and outside.

• Ensured that all trash in and around the lobby was regularly cleaned and disposed of.

• Watered the plants outside the lobby.

• Wiped the lobby mirrors and tables.

• Checked rooms that had been checked out.

• Cleaned Elusion.

• Cleaned the restrooms, both inside and outside the café.

• Checked the restroom in Function Room 8 for the event from February 17, 2025 – February 21, 2025.

• Inspected the garbage disposal areas on each floor.

18/02/2025 (Tuesday)

Kitchen Assistance & Breakfast Duties

• Assisted Chef Noor and the kitchen staff in preparing AM breakfast.

• Closed the breakfast service.

• Restocked porridge ingredients for the next day.

• Refilled the bread container.

Food Preparation & Cleaning

• Prepared condiments for acar (cucumber, chili, red onion, carrot, and pineapple).

• Helped prepare lunch for KKM.

• Cleaned up after the Chef finished cooking.

Learning & Special Tasks

• Learned how to make banana cake from Chef Noor.

• Prepared banana cake for supper at night.

19/02/2025 (Wednesday)

Food Preparation

• Prepared ingredients for the next day's breakfast.

• Prepared ingredients for PM break, dinner, and supper.

• Assisted Chef Noor in making puff pastry for PM break and preparing mixed fruits.

• Cooked rice.

• Prepared ingredients for 'Ayam Masak Kurma'.

• Made sambal 'Belacan'.

• Assisted Chef Salim in cooking 'Bubur kacang hijau' for supper.

Cleaning

• Cleaned the kitchen before leaving.

20/02/2025 (Thursday)

Food Preparation & Service

• Prepared ingredients for the next day's breakfast.

• Assisted the chef in preparing PM break.

• Placed banana cake on plates and arranged it neatly and orderly.

• Placed donuts and ampiang on plates and arranged them neatly and orderly.

• At exactly 5 PM, assisted the chef in delivering PM break to Elusion Café for the guests.

• Assisted the chef in preparing ingredients for Steamed Chicken Rice, sautéed bean sprouts, and tofu.

• Prepared 2 dome sets for VIPs.

• Prepared 4 long inserts to place the cooked food.

Cleaning & Kitchen Maintenance

• Cleaned all cooking equipment after use.

• After dinner, cleaned all used equipment using the dishwashing machine.

• Assisted the chef in preparing supper (Roti Kawin).

• Cleaned the kitchen before leaving.

21/02/2025 (Friday)

Food Preparation & Kitchen Assistance

• Prepared ingredients for the next day's breakfast.

• Assisted kitchen staff in taking out chicken soto soup.

• Cleaned the equipment used in the kitchen.

Cleaning & End of Shift

• At exactly 6 PM, cleaned the kitchen before leaving at 7 PM.

  
  

22 - 23 February 2025 ( Public Holiday )

25/02/2025 (Tuesday)

Kitchen Assistance & Food Preparation

• Assisted kitchen staff with closing breakfast.

• Refilled porridge condiments for the next day.

• Assisted Chef Noor in preparing ingredients for 'Ikan Masak Asam Pedas'.

• Learned how to cook 'Ikan Masak Asam Pedas' from Chef Noor.

• Prepared a trolley to place the cooked food before bringing it to the function room.

• Ensured that all cooked food was in good condition.

Event Food Service & Cleaning

• Cleaned kitchen equipment used after cooking.

• At exactly 11 AM, brought the food down to the function room for the event.

• Assisted staff in refilling food that had run out, such as 'Ikan Masak Asam Pedas' and 'Chicken Black Pepper'.

26/02/2025 (Wednesday)

Open Breakfast

• Take out the prepared ingredients.

• Bring out the cooked food and place everything in the Elusion Café.

• Take out the bread.

• Cut the watermelon.

• I was instructed by the CHEF to constantly check the breakfast station to see if any food needs to be replenished.

• Check the food every 30 minutes.

• Inform the Chef if any food needs to be refilled.

Closing Breakfast

• At exactly 10 AM, breakfast service closes, and all food is removed and taken to the kitchen for cleaning.

• Once done, ensure all ingredients for porridge are replenished for the next day.

Steward Duties

• Start the ‘Dishwashing Machine’ 30 minutes earlier.

• Clean leftover food residues after breakfast.

• Wash all used equipment, such as spoons, plates, bowls, etc.

27/02/2025 (Thursday)

Open Breakfast

• Take out the ingredients that have been prepared by other staff.

• Take out the bread.

• Bring out the cooked food and place everything in the Elusion Café.

• Constantly check the breakfast station to see if any food needs to be replenished.

• Check the food every 30 minutes.

• Inform the Chef if any food needs to be refilled.

Closing Breakfast

• At exactly 10 AM, breakfast service closes, and all food is removed and taken to the kitchen for cleaning.

• Ensure all ingredients for porridge are replenished for the next day.

Steward Duties

• Start the ‘Dishwashing Machine’ 30 minutes earlier.

• Clean leftover food residues after breakfast.

• Wash all used equipment, such as spoons, plates, bowls, etc.

28/02/2025 (Friday)

Open Breakfast

• Take out the ingredients that were prepared by other staff the day before.

• Take out the bread.

• Bring out the cooked food and place everything in the Elusion Café.

• Constantly check the breakfast station to see if any food needs to be replenished.

• Check the food every 30 minutes.

• Inform the Chef if any food needs to be refilled.

Closing Breakfast

• At exactly 10 AM, breakfast service closes, and all food is removed and taken to the kitchen for cleaning.

• Once done, ensure all ingredients for porridge are replenished for the next day.

Steward Duties

• Start the ‘Dishwashing Machine’ 30 minutes earlier.

• Clean leftover food residues after breakfast.

• Wash all used equipment, such as spoons, plates, bowls, etc.

01/03/2025 (Saturday)

Open Breakfast

• As usual, take out the prepared ingredients.

• Remove the bread from the chiller.

• Place all food in the Elusion Café.

• Constantly check the breakfast station to see if any food needs to be replenished.

• Check the food every 30 minutes.

• Inform the Chef if any food needs to be refilled.

Closing Breakfast

• At exactly 10 AM, breakfast service closes, and all food is removed and taken to the kitchen for cleaning.

• Ensure all ingredients for porridge are replenished.

Steward Duties

• Start the ‘Dishwashing Machine’ 30 minutes earlier.

• Clean leftover food residues after breakfast.

• Wash all used equipment, such as spoons, plates, bowls, etc.

Others

• Clean every chiller to make space for new stock before Ramadan.

• Ensure all item baskets are always organized.

• Update the group on newly arrived stock.

• Ensure the freezer is in good condition and neatly arranged.

• Make sure perishable items are stored in the freezer, such as sausages, nuggets, fish cakes, fries, fish, chicken, etc.

02/03/2025 (Sunday)

Here is the English translation:

• Ensure smooth kitchen operations during Iftar (breaking fast).

• Prepare ingredients for the Suhoor (pre-dawn meal) menu.

• Clean the kitchen before leaving

04/03/2025 (Tuesday)

• Complete the preparation for the Suhoor menu.

• Assist the chef in preparing ingredients for 'nasi lemak' sambal.

• Fry peanuts and anchovies.

• Update the group on the arrival of dry goods.

• Ensure smooth kitchen operations during working hours.

• Clean the kitchen before the shift ends.

• Ensure the kitchen is clean and in good condition.

05/03/2025 (Wednesday)

• Ensure smooth kitchen operations during Iftar (breaking fast).

• Prepare ingredients for the Suhoor (pre-dawn meal) menu.

• Clean the kitchen before leaving.

06/03/2025 (Thursday)

• Prepare ingredients for tomorrow’s function.

• Assist the chef in cutting mustard greens.

• Ensure smooth kitchen operations during Iftar (breaking fast).

• Clean the kitchen before leaving.

07/03/2025 (Friday)

• Prepare ingredients for the Suhoor menu.

• Assist the chef in preparing ingredients for Ikan Asam Pedas.

• Cut fruits for the dessert at the event on the day.

• Ensure that cooked food is in good condition before serving.

• Assist the chef in refilling food.

• Clean used equipment using the Dishwashing Machine.

• Clean the kitchen before leaving.

08/03/2025 (Saturday)

• Prepare ingredients for the Suhoor menu.

• Assist the chef in preparing dishes for the Ramadan buffet.

• Cook rice.

• Prepare Acar Sayur for the Iftar menu.

• Prepare dates.

• Cut fruits.

• Set up the station for the Iftar menu.

• Prepare à la carte orders from room service.

• Clean used equipment using the Dishwashing Machine.

• Clean the kitchen before leaving.

09/03/2025 (Sunday)

• Prepare ingredients for the Suhoor menu.

• Ensure smooth kitchen operations during Iftar (breaking fast).

• Clean the kitchen before leaving.

In the last week, I was not instructed to do any work because there were no events this week. I only cleaned the kitchen.

• On duty with Nur safirah

• Create booking online from Booking.com

• Help Safirah to handle group check out under Taxman

• Handle guest check in by 3pm - 5pm

22/10/2024 (Tuesday) - Office hour shift

• On duty with Ray

• Chat guest check out and send QR feedback to fill the form from Courtyard Hotel 1 Borneo

• Help Ray to clear booking online from Booking.com

23/10/2024 (Wednesday) - Office hour shift

• On duty with Ray

• Chat guest check out and send QR feedback to fill the from

• Put the room key at basket

• Create booking online from Dida Travel

24/10/2024 (Thursday) - Off day

25/10/2024 (Friday) - Office Hour Shift

• Miss Sonia give short briefing to all staff on duty morning

• Chat guest check out from 22 - 25 send the QR feedback from

• Create booking online from website Agoda

• Print receipt booking guest check in on this date

26/10/2024 (Saturday) - Evening Shift

• On duty with Alex

• Alex ask me to create booking online from Dida Travel and Agoda

• Send member form every day to guest check in

27/10/2024 (Sunday) - Middle Shift

• Create booking online from Agoda, Dida Travel And Booking.com

• Check room key at the basket and make sure the room key in good condition

• Send QR feedback form to guest check out in this date

• Chat guest check out via Whatsapp and send QR code feedback form

• Handle guest check in

• Clean table front office

• Arrange the room keys in the correct order

29/10/2024 (Tuesday) - Evening shift

• On duty with Ray

• Chat guest check out and send QR feedback form

• Create booking online from Agoda

30/10/2024 (Wednesday) - Middle shift

• Check email to create booking online from Agoda, Dida Travel, Booking.com and Expedia

• Handle guest check in

• Answer call from guest

31/10/2024 (PH)

01/11/2024 (Friday) - Office hour shift

• Chat guest check out and send QR feedback form

• Create booking online from Booking.com

• Answer guest call

• Handle guest check out

02/11/2024 (Saturday) - Office hour shift

• Create booking online from Agoda, G2 Travel and Dida Travel

• Handle guest check out

• Answer guest call

03/11/2024 Off day

5/11/2024 (Tuesday) - Evening Shift

• On duty with Ray

• Managing room files for checked in

• Handling incoming online bookings from email

• Managing incoming invoices and payments

6/11/2024 (Wednesday) - Middle Shift

• Help staff named safirah to handle guest check in on this day

• Chat guest check out and send QR code feedback to fill the form

• Create booking online from Agoda, Dida Travel and Booking.com

7/11/2024 (Thursday) - Evening Shift

• On duty with Rujen

• Help staff named Rujen to handle guest check in on this day

• Help him to create booking online from email

• Rujen teach me how to closing when end of shift

8/11/2024 (Off Day)

9/11/2024 (Saturday) - Morning Shift

• On duty with Ray

• On this day, I was the receptionist on duty at that time and Ray was the security.

• I handled the guests who checked out at that time and was monitored by Ray

• Ray teach me a lot about system in front office

10/11/2024 (Sunday) - Morning Shift

• On duty with Ray

• I handled the guest who check out in this morning

• Update due in at group housekeeping

• VC room yang available

• Manage file room at the same day

• Help Ain to handle guest check out

• Create booking online from Agoda, Booking.com and G2 Travel

• Chat guest check out and send QR code feedback form

• Help evening shift to handle guest check in

12/11/2024 (Tuesday) - Middle Shift

• Help Ain to handle guest check out

• Create booking online from Agoda

• Chat guest check out and send QR code feedback form

• Help evening shift to handle guest check in

13/11/2024 (Wednesday) - Morning Shift

• On duty with Rujen

• Update report room check out and check in on this day

• Handle guest check out until 1pm

• Update parking yesterday to Front desk

14/11/2024 (Thursday) - Morning Shift

• On duty with Umair

• Update report room check out and check in

• Handle guest check out

15/11/2024 (Friday) - Morning Shift

• On duty with Alex

• Help Alex handle guest check out

16/11/2024 (Saturday) - Morning Shift

• On duty with Alex

• Update report room in the morning

• Handle guest check out

17/11/2024 (Sunday) - Off day

• I perform cleaning duties in public areas

• Sweeping and mopping the lobby and main corridor floors

• Wipe mirrors, windows and glass doors

• Cleaning the exterior areas including the hotel entrance

• Clean toilet at 6th floor

10/12/2024 (Tuesday) Off Day

11/12/2024 (Wednesday) Public Area (PA)

• Sweeping and mopping the lobby, elevator and stair areas

• I was ordered to check and clean the staff pantry and surau.

• Sweeping the outside area and taking out the trash

  
  

12/12/2024 (Thursday) Public Area (PA)

• Cleaning and wiping windows and glass decorations

• Ensure all areas are clean and dust-free

  
  

13/12/2024 (Friday) Public Area (PA)

• Cleaning the 6th floor toilet

• Menyapu dan mop kawasan back-of-house (koridor staf)

• Emptying trash cans and replacing plastic trash

14/12/2024 (Saturday) Room

• Today I was assigned to the guest room section.

• Changing linen and towels for the check-out room

• Cleaning the bathroom and toilet

• Arranging room necessities such as soap, mineral water and tissues

15/12/2024 (Sunday) Public Area + F & B

1. Today, I carry out two types of tasks, namely PA and F&B.

2. Sweep and mop the lobby area and stairs.

3. Inspection of the 6th floor toilet and cleaning it

   F&B

• Arrange cutlery such as spoons, forks and glasses

• Wipe down dining tables after guests have used them

• Assist F&B staff in serving soft drinks

17/12/2024 (Tuesday) Public Area (PA)

• I carry out cleaning duties in the hotel's public areas, focusing on places frequently used by guests.

• Sweeping and mopping floors in the lobby and main pathways

• Sweeping and cleaning the exterior of the hotel building

• Clean toilet room at 6th floor everday.

18/12/2024 (Wednesday) Public Area - PA

• Sweeping outdoor areas such as driveways and front parking lots

• Ensure that the 6th floor toilets are always clean and fragrant

19/12/2024 Off Day - Claim extra hours

20/12/2024 (Friday) Public Area - PA

• Carpet cleaning in the lobby and meeting room areas

• Sweeping and mopping guest main pathways and outdoor areas

• Inspection and maintenance of toilets on the 6th floor

21/12/2024 (Saturday) Public Area - PA

• Sweeping and mopping elevator areas, stairs and main pathways.

• Wiping windows and glass panels

• Checking and refilling soap, tissues and other necessities in the 6th floor restroom

• Clean in and out Elusion Cafe'

22/12/2024 (Sunday Public Area - PA

• I continue my cleaning duties in the hotel's public areas with a focus on providing a comfortable area for the many guests on weekends.

• Sweeping and mopping the elevator area, lobby

• Cleaning and wiping windows and lobby glass walls

• Check and replace necessities in the 6th floor restroom

• Today I am cleaning the hotel's public areas with a focus on guest comfort.

• I sweep and mop the floors in the lobby and main pathways.

• Emptying trash cans in the lobby and outside the hotel

• Cleaning the toilets of Elusion Cafe and outside the cafe.

24/12/2024 (Tuesday) Public Area - PA

• With the festive atmosphere of Christmas approaching, I help the housekeeping team ensure that the hotel's public areas are always clean and attractive.

• I sweep and mop the lobby, corridor and lounge areas.

• Refilling necessities like soap and tissues in toilet 6th floor.

25/12/2024 (Wednesday) Off Day

26/12/2024 (Thursday) Public Area - PA

• I returned to work in public areas and continued my hygiene routine.

• Cleaning the lobby floor and reception area

• Ensure the 6th floor toilets are clean and have sufficient supplies

• Ensure that the function room is always clean

27/12/2024 (Friday) Public Area - PA

• Arrange and wipe down guest chairs and tables.

• Cleaning the main glass door and lobby glass wall

• Sweeping and mopping elevator and stairwell areas

28/12/2024 (Saturday) Public Area - PA

• Sweep and mop main entrance and exit routes

• Cleaning the 6th floor toilet every day after 10 am

• Wiping furniture and glass surfaces in the lounge area

29/12/2024 (Sunday) Public Area - PA

• Sweeping and mopping elevator areas and corridors

• Cleaning the surau and staff pantry

• Ensure that the flowers in the elusion cafe area are always watered

14/01/2025 (Tuesday) 7am - 3pm

• I helped in the preparation and smooth running of the graduation ceremony for nursery children

• Preparing the dining room and arranging the parent/student tables

• Preparing and delivering drinking water and snacks for guests

• Serving buffet food during the banquet

• Arranging equipment such as cups, plates, tissues, spoons and simple decorations

• Cleaning the table after the ceremony and putting away the equipment

15/01/2025 (Wednesday) 9am - 5pm

• Providing drinking water and snacks for religious school graduation ceremony

• Setting up VIP tables and serving food for special guests

• Managing food logistics for events on the 6th floor (possibly a private meeting or banquet)

• Replenishing buffet, arranging glasses and assisting the kitchen in preparing main courses

• Cleaning up both spaces after the event

16/01/2025 (Thursday) 3pm - 11pm

• Dinner party preparation (possibly for private or group events)

• Arranging tables, tablecloths and cutlery according to the party layout

• Serving drinks, main courses and desserts to guests

• Supporting VIP service and assisting kitchen staff during peak hours

• Cleaning the dining area and ensuring the kitchen is in a tidy condition before the end of the shift

17/01/2025 (Friday) 10am - 6pm

• Today I was involved in the preparation and service for a corporate banquet.

• Arranged and decorated the buffet area formally

• Assisted staff in preparing hot/cold drinks before guests arrived

• Served drinks to guests during lunch

• Collected guest feedback and reported it to supervisor

• Rearranged equipment and cleaned thoroughly after the event

18/01/2025 (Saturday) 7am - 3pm

• Daily tasks that are more related to breakfast and lunch service:

• Setting up buffet equipment for hotel guests

• Refilling food and drinks at buffet stations

• Cleaning dining tables and light kitchen areas

19/01/2025 (Sunday) 9am - 5pm

• Today's task involves a high tea event for a corporate client:

• Preparing sandwiches, pastries, cakes and drinks for the hi-tea station

• Arranging small plates and cups in a formal order

• Serving guests during the meal while helping to keep the food stock

• Cleaning the dining room and ensuring all equipment is washed and stored neatly

21/01/2025 (Tuesday) 7am - 3pm

• My tasks today are more about the daily operations of the restaurant

• Assisting in preparing the breakfast buffet

• Arranging equipment such as plates, cups, spoons, forks and tissues on the guests' tables

• Cleaning the dining table after the guests have finished eating

• Preparing hot and cold drinks upon request

• Cleaning the dining room after the service is over

• 
  

22/01/2025 (Wednesday) 7am - 3pm

• I was tasked with assisting in the preparation and execution of the wedding ceremony that took place at Elusion Cafe' hotel

• Assisting in the layout of the guest dining table and the bridal table

• Arranging and providing complete dining equipment including special folded napkins

• Assisting in the buffet section - filling the food and maintaining the cleanliness of the area

• Serving water to guests at the VIP table

• Cleaning the table after guests have finished eating

23/01/2025 (Thursday) 7am - 3pm

• Clean and reorganize equipment used in the event

• Manage kitchen and buffet equipment so that it is ready for reuse

• Prepare breakfast and serve customers in the restaurant

24/01/2025 (Friday) 7am - 3pm

• My tasks today are more focused on customer service

• Taking water orders from walk-in guests

• Cleaning dining tables and replacing tablecloths and tissues

• Preparing light buffets for guests attending meetings in the seminar room

25/01/2025 (Saturday) 7am - 3pm

• Prepare a space for family and tourist groups to have breakfast

• Assist kitchen staff in preparing breakfast items such as salads, cut fruits and bread

• Maintain food refills at the buffet

26/01/2025 (Sunday) 7am - 3pm

• Prepare hot drinks and plain water in dispenser jars

• Arrange spoons, forks and plates according to the number of guests arriving

• Serve and clean the dining room after breakfast

• Check the cutlery inventory before closing

28/01/2025 (Tuesday) 8am - 4pm

• Helping to prepare drinks such as tea, coffee and juice

• Arranging buffet equipment and welcoming guests

• Cleaning the dining table after guests have finished

29/01/2025 (Wednesday)

Housekeeping Department : 7am - 3pm (Public Area)

• I helps in cleaning the hotel's public areas

• Sweeping and mopping the lobby and main walkways

• Wipes mirrors and glass doors

• Checking the toilets on the 6th floor and replenishing necessities such as tissues, soap and air freshener

30/01/2025 (Thursday)

Housekeeping Department : 7am - 3pm (Public Area)

• Sweeping and mopping stairs and elevator areas

• Cleaning large mirrors and stair railings

• Ensuring 6th floor restrooms are always clean

31/01/2025 (Friday)

Housekeeping Department : 7am - 3pm (Public Area)

• Sweeping and mopping main walkways and hotel exteriors

• Cleaning exterior areas such as front parking lots

• Checking the cleanliness of pantry and staff break areas

• Replacing plastic trash and rearranging furniture in lounges

• Wipes high surfaces such as picture frames, decorative walls, and elevator panels

  
  

01/02/2025 (Saturday) 8am - 4pm

• Prepare breakfast buffet and set the table

• Serve drinks to guests and clear the dining table

• Rearrange the dining area after breakfast

• Assist kitchen staff in preparing basic ingredients for lunch

• Prepare a small area for small group dining reservations

02/02/2025 (Sunday) 8am - 4pm

• Today I helped in two service sessions – breakfast and lunch

• Assisted in buffet preparation and serving drinks

• Cleaned up plates and tidied up the area after customers ate

• Refilled food and drinks in the buffet area

• Setting up new dining tables for new guests who arrived after checkout

• Participated in the evening briefing to prepare for next week’s event

04/02/2025 (Tuesday) 7am - 3pm

• Assist in preparing breakfast for hotel guests

• Arranging cutlery at the buffet and guest tables

• Serving water and clearing tables after guests have finished eating

• Assisting in arranging kitchen utensils after breakfast

• Cleaning the dining area and ensuring all utensils are cleaned and arranged neatly

  
  

05/02/2025 (Wednesday) 7am - 3pm

• I continue to assist in the preparation of breakfast service and lunch preparations for guests

• Preparing beverages such as tea, coffee and juice

• Arranging plates and cutlery according to hotel standards

• Cleaning tables regularly during buffet sessions

• Taking drink orders from guests who need them

• Following daily briefings from the F&B supervisor regarding the event tomorrow evening

06/02/2025 (Thursday) 7am - 3pm

• Today I helped in the preparation for a mini seminar event at one of the hotel function rooms Courtyard 1.

• Providing drinking water, tea and coffee for seminar participants

• Helping to arrange chairs and tables for the event room layout

• Arranging light snacks such as cakes and biscuits in the coffee break corner

• Assisting in service and ensuring cleanliness throughout the session

• Preparing a buffet lunch area after the seminar

07/02/2025 (Friday) 7am - 3pm

• Today's assignment involved a lunch buffet for a local corporate.

• Set up the buffet tables and equipment

• Welcome guests and help direct them to their seats

• Serve drinks and clear tables after use

• Refill food and equipment on the buffet table

• Clean up the area after the event

08/02/2025 (Saturday) 8am - 4pm

• Today I was on duty at a small birthday lunch held at the hotel restaurant

• Arranging a special table for the event (birthday setup)

• Preparing drinking water and cake according to guests' requests

• Assisting in the serving process during lunch

• Cleaning the space after the event

• Ensuring all equipment such as glasses, plates, spoons are washed and stored properly

09/02/2025 (Sunday) 7am - 3pm

• Prepared buffet breakfast for hotel guests

• Cleaned tables and equipment after guests finished eating

• Provided hot and cold drinks during service

• Rearranged the restaurant after breakfast

• Participated in morning briefing sessions with the F&B team and shared feedback from customers

17/03/2025 (Monday)

Account department :

• Help Jaslina organize the Payment Vouchers (PV) in a file

• Separate them according to the PV number.

• Assist Jaslina in filing the invoices with the Payment Vouchers for the month of February.

Admin department :

• HR explained to me how to calculate Annual Leave, Public Holidays, and Medical Leave.

• Assist HR in calculating the Annual Leave for hotel staff.

18/03/2025 (Tuesday)

Account Department :

• Create a template for the agenda.

• Help Jaslina organize the Payment Vouchers (PV) in a file.

• Separate them according to the PV number.

• Assist Jaslina in filing the invoices with the Payment Vouchers for the month of January.

• Calculate the linen usage for Housekeeping and F&B for February.

Admin Department :

• HR to check the annual leave calculation I did yesterday.

• Three errors were found, and I have corrected them.

19/03/2025 (Wednesday)

Account Department :

• Learn 'Biztrak financial' in the account system controlled by Jaslina

• Reorganize the payment voucher file from April to December

• Enter the invoice payment voucher for December

20/03/2025 (Thursday)

Account Department :

• Help Jasline to put Payment Advice in April and May

• Separate documents that do not have payment advice

• Help Jasline fill in June

21/03/2025 (Friday)

Account Department :

• Help Jaslina enter March payment voucher in file

• Check April and May PV again

• Key in new invoice from Pest Link in Biztrax

• Enter invoice in March payment voucher

22/03/2025 (Saturday) - Half Day

Account Department :

• Help Jaslina to check check number

• Enter the invoice in the June payment voucher

Account Department :

• Enter the voucher journal for January until April 2024

• Recheck payment vouchers for April and May

• Enter payment advice for June

25/03/2025 (Tuesday)

• Cover FO 12pm until 1:30pm

• Handle guest check in around 1pm

• Check Travel Agent at PMS

26/03/2025 (Wednesday)

• Enter the voucher journal for May 2024

• Key in invoice

27/03/2025 (Thursday)

• Enter payment advice of July

• Help Jaslina making template

  
  

28/03/2025 (Friday) - MC

29/03/2025 (Saturday) - MC

1/04/2025 - PH

02/04/2025 - PH

03/04/2025 (Thursday)

• Help Jaslina Key in invoive from Jetsin SDN.BHD

• Check again Payment Voucher April

04/04/2025 (Friday) - MC

05/04/2025 (Saturday) - Half Day

• Key in invoice

• Prepare ticket parking

• Key in invoice from Maxis

• Check PV 2024

  
  

08/04/2025 (Tuesday)

• Open PMS system to update Travel Agent

• Key in invoice from ZURAMAH SDN BHN