This journal has conducted a review focusing on how AI and robots and robotics have impacted the hospitality industry. It has drawn from multiple article’s pertaining to AI and robotics in the hospitality and tourisms sectors to summaries whether AI is beneficial or not to the industry and the impact it has had as of the date of the journal. From the findings it concludes that’s AI and robots are highly beneficial to the hospitality industry despite there being different opinions on the topic, the research indicates that AI is not only financially beneficial but has positive impacts on numerous aspects of business and the work place. The journal focuses mainly on the positives of AI but no so much of the negatives. A lot of people still do not want AI or are scared of the essence of unknown that is surrounded by AI such as potential loss of human job roles. Although there are numerus benefits to AI and robotics in the work place there is also somewhat of stigma surrounding it. The journal doesn’t seem to account for opinions and feeling of employees or the team members who will be working along side these types of new technology or potentially be replaced by them, whilst there will always be a need for human job type roles with AI there is a risk of unemployment as business will save more money and become more profitable with the use of AI, robots and robotics within the business then having multiple human employees. The journal points out the financial and economic benefits of AI and the potential future benefits for business as AI is continually improving and evolving to make human life in business and all other aspects simpler and more efficient. With AI and robotics being at the stage it is as of today it makes more sense than not for business to use more of them in the day to day running of a business. To answer my question how has AI impacted the service industry from reading this journal it would conclude that AI has had an overall positive and beneficial impact on the service industry.

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Whilst the BBC’s credibility is questioned in public opinion, for this assignment it is deemed credible, this along with the multiple sources of information drawn from to compose the article makes it reliable. This news article focuses mainly on how the introduction of AI into the workplace has affected employees more than the benefits for a company. It mentions that 96% of top executives are expecting the use of AI to increase their company’s productivity levels with 81% acknowledging they have increased workload demands on their employees over the previous year. The article states that from this survey they conducted, the freelancer platform Upwork’s survey of 2,500 workers in four different countries states that 77% of employees reported negatively towards AI and found it to bring more stress and a higher workload to their work life and 47% saying they are unsure how to achieve the productivity goals set out for them by their employers. Another survey by a company called Resume now complied of 1,150 Americans reported 87% of employees under 25 and 61% of employees above believe that using Ai will increase the risk of burnouts and 41% will feel a negative work-life balance.

In other studies such as the one carried out with 9,615 workers across the UK, USA, Australia, Germany and Japan the data shows more to the point of a negative impact on employees with people reporting to be less productive because of misunderstanding and mismanaging the various AI apps and tools now required of them to use, with a percentage reporting they actually miss messages due the volume of apps required of them to operate and they also say they feel less efficient and a reducing in their attention span because of continuously changing through apps. To summarize, in relation to the question how AI has impacted the service industries and workplace, whilst still proving beneficial to companies in a financial and overall productivity improvements it’s clear AI is having an overall negative impact on employees and calls for more research into how to be managed and achieve a healthy yet business efficient way to incorporate AI into business to attain its full potential.

This article was chosen as it comes from a reliable source the ‘Harvard business review’ and delves into the use of AI in the service industry and rise in use of it since Covid-19. It mostly looks at the use of AI technology in stores and hotels and the hospitality industry in Asia and the popularity they have obtained since Covid-19. The technology and use of AI and robotics are more commonly seen in these countries in comparison to others like the USA or UK. The article says that studies have found people are more receptive and are more accepting of the use of “robots” in these settings if they feel some kind of human like attributes or qualities. It states from a study conducted in 2022 and published in International Journal of Hospitality Management the people were more satisfied using the AI or robots if they had a human like response program and female sounding tones, whilst also saying that if the technology is too human-like then people will feel unconfutable interacting with it. The article has plenty of valid information pertaining to the customer satisfaction of using service robots and highlights its importance well. Without customer satisfaction being overall positive with the use of AI service robots they will not work, whilst the news article highlights all the benefits to business and customers it also gives an insight into human response to the use of robotics in the service industry and how some people still tend to shy away from interacting with service robots or AI technology and still rather a human for these services. It does not really go into depth around customer dissatisfaction but primarily focuses on the benefits to business and customers response to using AI and robotics for service. It states that younger generations and male customers are more receptive to the use of service robots but it gives little information on to how it has come to this conclusion. Overall, I find the article relates to my question and gives the answer that AI has impacted the hospitality industry in a predominantly positive way financially and also can improve customer satisfaction but there is a human/AI balance that needs to be met to keep people interested and wanting to interact with AI/service robots.

The industry report was chosen due to it being a credible source and gives research from over 1400 different types of organizations and businesses will and overall, of 744 of them reporting to have adopted some form of AI within there structure. This industry report gives a 5-year review on companies that have adapted AI withing at least one function of their business and focuses on what they call ‘AI high performers.’ Whilst it does have relevance as it is relatively new being finished in 2022, it only really focuses on a small percent of business that are using AI in what they have found to be the best and most efficient way to incorporate AI into business it has little to offer for the over effect AI is having on the service industry that pertains to my question. Whilst not offering much in forms of research on smaller business and service-based companies it does say that other organizations outside of their AI high performers do have the blueprints of the most efficient and profitable ways to incorporate and adapt AI into their own companies. The report along with the other pieces I have looked at for this assignment reports major financial and efficiency benefits for companies from the use and adaption of AI into their businesses with robotics taking the lead for business investments whilst physical robotics are less invested in, they are still a clear priority for the companies looked at in this report. In relation to my question how the service industry has been impacted by AI it gives the not so clear indication that if by following how other successful companies have adapted to AI and how they manage and implement the use of AI across their organizations then AI has massive potential to not only prove to be a more efficient way companies to operate but will have substantial financial benefits for majority of organizations. It’s evident that AI is always changing and advancing, and we can see a clear picture that the way forward for organizations across the globe is to implement the use of AI more broadly across all fractions of the business.

Slagg, A. (2024). AI in Education in 2024: Educators Express Mixed Feelings on the Technology’s Future. [online] Technology Solutions That Drive Education. Available at: https://edtechmagazine.com/k12/article/2024/09/ai-education-2024-educators-express-mixed-feelings-technologys-future-perfcon.

This magazine article oversaw the advantages and disadvantages of the use of AI in education. This particular article concentrates on the advantages however also explores the disadvantages by comparing statistics on the use of AI in the classroom. I have chosen this article as it is deemed credible for publishing a high degree of factual information with a left centre biased learning perspective and I believe is relevant to this assignment. Education leaders have an optimistic opinion of AI with The Consortium for School Networking’s State of EdTech District Leadership report notes that 97% see benefits however there is a delay in implementation with only 35% expressing they have generative AI in place. AI can be used for various tasks within educational purposes such as managing the classroom, planning lessons, grading assignments, communication with students and parents and also meeting administrative requirements. This article uses several surveys to evaluate different perspectives on AI and uses percentages to show outcomes. I have carefully analysed this article and after looking at statistics I believe AI is extremely beneficial within education for students and teachers whether it's used for new ideas, brainstorming, supporting materials and assignments. As indicated by Carnegie Learning, time spent doing administrative tasks was reduced by 42% whilst using AI, 18% reported benefits to improving student engagement and only 1% of respondents found no benefit to using AI in the classroom. I looked further into the article referencing Carnegie Learning statistics where they carried out a survey with the outcome that 72% of teachers were using AI after data was collected between the 5th-16th December 2023 with 799 respondents. 

The concerns on AI in this article from Microsoft and Carnegie learning are students having the ability to cheat using AI and plagiarism. It is visible that AI is continuously adapting and improving and from this article significantly helping in the education industry however there is still room for improvement as shown in this article.

I have chosen this article based on its credibility with business news daily using a team of entrepreneurs and expert reviewers delivering a service investigation and personal knowledge on a particular software or tool. Their institutional knowledge combined with up to data research provides accurate, informative and well rounded guidance. Their business experts have decades of experience as entrepreneurs, product specialists and business operations consultants. They use their research to help provide information on which products and software are beneficial to businesses, not only looking at business leaders but also less known brands hoping to show innovative ideas to help maximise profits for businesses. The article looks at various factors surrounding AI, with a table of contents containing, What is AI? How AI is transforming business, the future of AI, What does AI mean for workers? And is AI the future?. The article show’s how AI impacts business and how adopting AI technologies is imperative to maintaining a competitive edge, they identify AI as a computer software that engages in human like activities, they look closely into the ML type of AI which is the most commonly used type of AI for business purposes explaining that ML can analyze data as it comes through significantly faster than humans identifying problems sooner for quicker resolutions. “Artificial intelligence is kind of the second coming of software, “It’s a form of software that makes decisions on its own, that’s able to act even in situations not foreseen by the programmers. Artificial intelligence has a wider latitude of decision-making ability [than] traditional software. Amir Husain, founder of ML company SparkCognition. The article looks at the benefits of cybersecurity as the writer believes it is indispensable by preventing and avoiding security threats with AI having the ability to detect a threat, backtrack through previous data and prevent future cyber attacks resulting in significantly boosting infrastructure. The experts behind these theories are convinced that AI’s potential is limitless when it comes to businesses with the future of AI handling more everyday tasks and making the impossible possible “AI is starting to make what was once considered impossible possible, like driverless cars, “Driverless cars are only a reality because of access to training data and fast GPUs [graphics processing units], which are both key enablers. To train driverless cars, an enormous amount of accurate data is required and speed is key to undertake the training. Five years ago, the processors were too slow, but the introduction of GPUs made it all possible.” explained Russell Glenister, CEO and founder of Curation Zone. In regards to looking at this article for this assignment I believe that AI is continuing to advance in every aspect and will soon become a huge part of all business in the future with continuous studies over various aspects proving to be beneficial.

I have chosen to use Bain and Company business report to analyze for this assignment, however with their being controversy over the businesses wealth and tax evasion they still are still ranked one of the top business firms in the world. This report believes that the pace of technological change has never been faster and AI is the prime mover of the current wave of change, Bain is convinced that AI related hardware and software will grow between 40% and 55% annually for the next 3 years achieving up to $990 billion by 2027. The use of a bar graph in this report shows predicted percentages of AI technology powered by neutral networks and machines excluding traditional business analytics and intelligence, the results show AI will in increase by 110%-135% in regards to models, 60%-85% of Applications and Market places but all aspects show an expected increase in AI use in technology by 2027. Bain states that Generative AI is set to become the killer app for computing as enterprises try to manage suppliers, protect data and control cost of ownership. I do believe this is relevant for larger businesses with latency, security and cost becoming increasingly relevant with higher workloads however I do believe smaller businesses will be reluctant to enforce AI until further research is completed. This report shows a consequent growth in AI over the next three years however these are only predictions.

I have selected this journal as part of my assignment after doing some research science direct are believed to be a credible source even with it being a secondary source of information it is believed that the search features provided by PubMED/MEDLINE with a comprehensive investigation of medical documents are found to be exceptional compared to other search engines 

This journal covers a research background, systematic review methodology on AI and robotics review in the AEC Industry, discussions of trust dimensions and implications of the AEC Industry and future research. As the role of AI becomes more distinguished in industrial settings the need to build trust in these agents becomes more apparent by their human counterparts. The introduction of this journal shows a report used from National Academies of Science, Engineering and Medicine with research consistently showing that an explainable and transparent decision-making process can help users gain appropriate levels of trust in intelligent agents. The journal shows that small businesses comprise the vast majority with a share of 82.3% compared to 44.4% for manufacturing and 35.1% for retail, small businesses tend to be more hesitant when it comes to introducing new technology that could prove to be a longer process to implement AI throughout all businesses. I believe this article is very relevant to my assignment however with it being written in 2022 and not being updated since i do believe a lot of statistics could have changed since then with AI forever developing and expanding throughout the business world.