monmouthshire@cyfannol.org.uk

03300 564456 option 2 

Across Monmouthshire, we offer 7 refuge and supported accommodation spaces. Our aim is to meet individual needs wherever possible. Our accommodation includes a mix of communal refuge spaces and self-contained, dispersed flats and houses, each offering varying levels of support.

This diverse portfolio allows us to support women and families with a wide range of needs, including those who: 

• Prefer to live independently 

• Benefit from shared living with others 

• Require 24/7 on-site support 

• Have multiple or complex needs 

• Have larger families and/or older children (including dependant adult children) 

• Have disabilities and require support from carers 

• Have pets, including dogs 

  
  

All our properties are located close to local shops and essential services. Each space is fully furnished, with bedding and towels provided. We also supply starter packs of toiletries and food to ensure individuals have the essentials when they arrive at their new temporary home. 

Why not visit the tour section of our Monmouthshire Padlet to view the inside one of our spaces. 

Whether it’s a single or monthly donation, fundraising pay-in, donating to an emergency appeal, by post, in person or online, with your donation we can save lives together.

• Community-Based 1:1 Support  

• Group Support 

• Horizon Sexual Violence Counselling 

• Horizon Exploitation Support 

  
  

In an emergency, always dial 999. 

Referrals will receive a response within 72 hours.

If you are looking for refuge or need immediate crisis support, please call Cyfannol Women’s Aid directly on 03300 564456. 

Whether you’re running your first marathon, baking up a storm, attending a special event or fundraising at school, we’ve got everything you need to succeed and will be here to support you along the way. 

We want to connect with businesses who are ready to stand with survivors and invest in real change. If your company believes in promoting community, equality, and safety, why not consider partnering with us?

Get in touch today: fundraising@cyfannol.org.uk or visit https://cyfannol.org.uk/fundraise/fundraise-for-us/corporate-sponsorship/

Please get in touch if you require hard copies of any of our leaflets/posters.

Our mission is to stand with individuals, especially women and children, who have experienced domestic or sexual abuse, harm, or violence. Through the provision of specialist, holistic support, we strive for people to feel safer, gain more control, and have choice over decisions about their future. 

Our team can provide advice and support around personal safety, security and housing, regardless of whether a woman is still in an abusive relationship, is planning on leaving or has recently left the relationship or is experiencing the after-effects of domestic abuse. 

We can offer: 

• Someone to talk to in confidence 

• Access to safe accommodation 

• Support to stay at own home 

• Specialist support for children 

• Information on how to stay safe 

• Help to regain control  

The course is an innovative and creative education programme, designed to enable women to regain ownership of their lives after abuse and make sense of what has been done to them, while discovering their strengths and developing the skills to move forward. 

Cyfannol Women’s Aid creates a safe space for women to meet together to complete the course. 

This groupwork programme is delivered weekly in 2-hour sessions which can be done in-person or online.

Counselling is a proven way of improving well-being and self-esteem, developing coping mechanisms and reducing harmful behaviours, providing freedom from the damaging effects of sexual abuse and enabling individuals to move on and regain control of their lives. 

Taking that first step in telling another person about memories or present events that are troubling you can be very difficult. We appreciate how hard it can be, and our counsellors are trained and experienced in helping individuals through this process. 

Our counselling service is available in person at our Monmouthshire hwb, as well as by phone and online for your convenience.

This service is available to adults and children who have experienced any form of sexual violence, sexual assault and childhood sexual abuse, who are not currently engaged with the criminal justice system. Built around listening to individuals and responding to their needs, support is flexible based on individuals’ circumstances; delivered in the way that best suits them. 

The programme is available to individuals of any form of sexual violence, sexual assault and childhood sexual abuse who are in a position to take part in a group. 

The programme supports participants to better understand their experiences, based on the idea that increased knowledge equips them to manage its impact more effectively, and in turn supports their recovery and well-being.

This groupwork programme is delivered weekly in 2-hour sessions which can be done in-person.

Experiencing sexual violence or abuse can be very isolating. Feeling alone or different from others can intensify the trauma and anxiety experienced by those with lived experience of sexual violence or abuse. Knowing that others have had similar experiences, and having the opportunity to talk together, can provide significant support. 

Being part of a group where you feel accepted and understood can be helpful if individuals are waiting for counselling, or if individuals feel that counselling is not for them. It is a way to receive and provide support to others with lived experience of abuse and harm. 

These groups offer useful information on coping with the trauma of sexual violence and abuse, introducing ideas and approaches that others have found helpful.

Our Monmouthshire Wellbeing group is run on a Monday morning at the Monmouthshire hwb.

To make a referral into our Children’s Support Services, please email cyp@cyfannol.org.uk  

Please get in touch if you require hard copies of any of our leaflets/posters.

Please get in touch if you require hard copies of any of our leaflets/posters.

Please get in touch if you require hard copies of any of our leaflets/posters.

Please contact Monmouthshire team for more information.

Local Drop-In Support Across Monmouthshire:

Abergavenny

Monday to Friday, 9:30am – 4:30pm

Monmouthshire Multi-Agency Centre

26b Monk Street, Abergavenny, NP7 5NP

Caldicot

Available by request only

Please contact us to arrange a suitable time and location.

Monmouth

Wednesdays, 9:00am – 1:00pm

Monmouth Library

The Rolls Hall, Whitecross Street, Monmouth, NP25 3BY

Chepstow

Fridays, 1:00pm – 4:30pm (Appointment only)

Chepstow Hospital, Tempest Way, Chepstow, NP16 5YX

The group also focuses on helping girls develop resilience, improve self-esteem, and gain a better understanding of healthy relationships. By taking part in engaging activities and positive group discussions, girls will learn important life skills that support their emotional wellbeing and personal growth while having fun and making new friends.

Delivered across Torfaen and Monmouthshire, the groups provide safe, supportive, and non-judgemental environments where participants can channel their energy into positive, practical activities while developing resilience and self-esteem. Through hands-on experiences such as shelter building, fire lighting, nature-based exploration, and team challenges, young people are encouraged to work collaboratively, solve problems, develop new skills, and recognise their own strengths and abilities.

• Understanding what abuse is

• The dynamics of abuse and coercive control

• How people can become trapped in abusive relationships

• The impact of abuse on parenting

• Recognising and building healthy relationships

• Developing an action plan towards an abuse-free future

  
  

This course is suitable for clients who have either left an abusive relationship or are currently experiencing abuse.

Participants are also encouraged to complete a small amount of homework between sessions. The activities are CBT-based and involve simple reflective exercises and worksheets to help clients explore their thoughts, feelings, and experiences.

These structured, evidence-based programmes include:

• STAR 14–25: supports young people to process trauma, develop boundaries, recognise healthy/unhealthy relationships and strengthen resilience and independence.

• STAR 7–11*: helps children understand abuse is not their fault, build self‑esteem, emotional regulation and healthy relationships.

• STAR 4–6*: play and activity‑based sessions supporting emotional expression, safety & attachment.

• 
  

*The 4-6 and 7-11 STAR groups also offer parallel sessions for the child’s non-abusive caregiver.

Please get in touch if you require hard copies of any of our leaflets/posters.

The Brewery Yard car park is located on Lion Street. The postcode is NP7 5SD. It is a short-stay, pay-and-display car park with 84 spaces, including 7 disabled spaces. Please remember that this car park is closed on Tuesdays. From here, you'll be walking to the rear of our Monmoutshire Hwb.

As you leave the car park, look for the rear of Abergavenny Market Hall. You'll spot its bell tower, which has a bright, pointed roof. To the left of the Market Hall, you'll see a row of terraced houses. And to the left of these houses, look for a small cream-coloured building next to "Kongs" Chinese restaurant. That cream-coloured building is our Monmouthshire Hwb.

there is also Fairfield car park is located on Park Avenue, directly opposite Morrisons Supermarket and next to Bailey Park. The postcode is NP7 5SG. This is a long-stay pay-and-display car park with 472 spaces including 10 disabled spaces.

Leave the car park by exiting onto Park Road. This exit is directly opposite Morrison's Supermarket. Once you exit the car park, turn right and walk towards the first set of traffic lights. Cross the road at the traffic lights and follow the footpath that cuts through the Morrison's car park.

The main bus routes include:

X3 Hereford - Abergavenny - Pontypool - Cwmbran - Cardiff

X4 Abergavenny - Ebbw Vale - Merthyr Tydfil - Pontypridd - Cardiff

43/X43 Abergavenny - Crickhowell - Brecon

83 Abergavenny - Raglan - Monmouth

The Traveline Cymru website has timetable information and can help you plan your journey.

From the bus station:

The quickest way to reach our Hwb is via the car park adjacent to the bus station. Look for the car park at the back of the bus station (you'll see parked cars and signs.) Walk through the car park, heading towards the rear exit. As you walk, you'll see St Mary's Priory Church ahead to your right. On exiting the car park, you will find a small courtyard with trees. Walk northwest through the courtyard and exit via the gate. You will reach Monk Street and will be able to see the entrance to St Mary's Priory Church to your right. Opposite you, you will see a second-hand book shop and a framing shop. Head northeast along Monk Street towards the traffic lights. At the traffic lights, cross the road. The Hwb will be directly in front of you. It is a cream building with a pale green door.

The panel’s structure and purpose are co-produced with its members, so it truly reflects their needs, interests, and goals, offering opportunities to influence decisions, shape services and strategy, and contribute to wider conversations in the VAWDASV sector.

Together, we'll discuss the support options available to you, including services within Cyfannol and other organisations in your local community. Whether you need information, advice, referrals, or simply someone to listen, our Initial Contact Support Workers are here to help guide you through your next steps. And, of course, they'll always have a box of tissues close by if they're needed.

Our counselling rooms are thoughtfully designed to help people feel supported, respected, and empowered as they access specialist sexual violence support and begin their journey towards healing and recovery.

This room is used for our domestic abuse recovery courses, including Own My Life and Recovery Toolkit, providing a safe and supportive environment for individuals to learn, reflect, and rebuild confidence.

We also host Horizon wellbeing groups, Children and Young People’s group support sessions, and our regular Coffee Mornings, creating opportunities for connection, peer support, and personal growth.

The Yellow Room is designed to be an inclusive and comfortable space where people can come together, share experiences, and access the support they need.

We hold a wide range of donated items, including:

• Women's and children's clothing, underwear and shoes

• Toys and book

• School uniform

• Toiletries

• Period products

  
  

Throughout the year, we also provide seasonal items such as Christmas gifts, Easter eggs, and winter warmers including hats, scarves, and gloves.

If you are receiving support from Cyfannol and need something, please don't be afraid to ask. We may have exactly what you need, and we're always happy to help where we can.

This space reflects the generosity of our community and helps ensure that people can access both the practical and emotional support they need during difficult times.

A dedicated sensory corner provides a calm area where children can engage with different textures, colours, and sensory items, creating a soothing environment that encourages relaxation and exploration. The room also includes a range of toys, books, games, and creative activities, offering something for different ages, interests, and needs.

With plenty of space to play, read, create, or simply unwind, the room is designed to feel safe, friendly, and inviting. Every element has been chosen to make the environment engaging and child-focused, helping young people feel comfortable and welcomed from the moment they enter.

Here, you can access information and leaflets about Cyfannol services and other support available within your local community. If needed, we can also provide practical support, including clothing for you and your children, toiletries, period products, and access to children's books and toys.

The Hwb is also a waiting area for appointments and group sessions, offering a calm and friendly environment while you wait to meet with a member of our team or attend a support group. To help you feel comfortable, you're welcome to enjoy a hot or cold drink during your visit, while children can relax with books and toys in the space.

Our aim is to ensure that everyone who walks through our doors feels welcomed, supported, and respected from the very beginning of their journey with us.

• Abergavenny

• Caldicot

• Chepstow

• Monmouth

• Usk

• Magor

• Raglan

• Gilwern

This space is located on the ground floor and can be accessed via a level entrance, with no steps or stairs required. If you have any additional accessibility requirements, please let a member of the team know and we will do our best to support you.

How busy is this space?

This is a quiet confidential space for you to access your support one to one with your support worker.

What is the lighting like?
This space benefits from large front-facing windows that provide plenty of natural daylight. There is also anti-flicker LED lighting throughout the room to create a comfortable environment.

What are the noise levels like?
As the room is located at the front of the building near a main road, traffic noise may be heard throughout the day. Abergavenny Market takes place every Tuesday, Friday, Saturday, and the fourth Thursday of each month. On these days, street noise may increase.

Can I get a drink?
Cold drinking water is available, and hot drinks such as tea and coffee can also be provided.

What smells might I notice in this space?
You may occasionally notice the scent of cleaning products after the room has been cleaned. At times, there may also be smells associated with tea, coffee, or other refreshments being prepared nearby.

What is the temperature like?
The temperature in this space is generally regulated to remain comfortable throughout the year. During warmer weather, fans are available to help keep the room cool. Heating is used during the colder months to maintain a comfortable temperature.

This space is located on the ground floor and can be accessed via a level entrance, with no steps or stairs required. If you have any additional accessibility requirements, please let a member of the team know and we will do our best to support you.

How will I get to this space?

When you arrive at our Hwb, please come to the entrance door and ring the bell. A member of our team will greet you and welcome you into the building.

On arrival, we will ask you to sign in. This helps us keep an accurate record of everyone in the building and ensures we can account for all visitors in the event of a fire alarm or emergency. When you are ready to leave, we will also ask you to sign out so that our visitor records remain up to date.

Once you have signed in, a member of the team will accompany you to the Hwb waiting area and explain what will happen next.

How busy is this space?
As our main reception and waiting area, this space can be busy at certain times of the day, particularly during the morning and late afternoon. You may notice colleagues arriving for work, people accessing support, and occasional deliveries or donations being received. We aim to keep waiting times as short as possible, and most people will only spend a brief period here before being welcomed into their support session.

What is the lighting like?
This space benefits from large front-facing windows that provide plenty of natural daylight. There is also anti-flicker LED lighting throughout the room to create a comfortable environment.

What are the noise levels like?
As the room is located at the front of the building near a main road, traffic noise may be heard throughout the day. Abergavenny Market takes place every Tuesday, Friday, Saturday, and the fourth Thursday of each month. On these days, street noise may increase.

Can I get a drink?
Cold drinking water is available, and hot drinks such as tea and coffee can also be provided.

What smells might I notice in this space?
You may occasionally notice the scent of cleaning products after the room has been cleaned. At times, there may also be smells associated with tea, coffee, or other refreshments being prepared nearby.

What is the temperature like?
The temperature in this space is generally regulated to remain comfortable throughout the year. During warmer weather, fans are available to help keep the room cool. Heating is used during the colder months to maintain a comfortable temperature.

This space is located on the ground floor and can be accessed via a level entrance, there is one step up to the space. If you have any additional accessibility requirements, please let a member of the team know and we will do our best to support you.

How busy is this space?
This is a quiet confidential space for you to access your support one to one with your Counsellor.

What is the lighting like?
This space benefits from large front-facing windows that provide plenty of natural daylight. There is also anti-flicker LED lighting throughout the room to create a comfortable environment.

What are the noise levels like?
As these rooms are located at the middle of the building you may hear team members walking past inside or members of the public walking past outside due to a public path next to these rooms. Abergavenny Market takes place every Tuesday, Friday, Saturday, and the fourth Thursday of each month. On these days, street noise may increase.

Can I get a drink?
Cold drinking water is available, and hot drinks such as tea and coffee can also be provided.

What smells might I notice in this space?
You may occasionally notice the scent of cleaning products after the room has been cleaned. At times, there may also be smells associated with tea, coffee, or other refreshments being prepared nearby.

What is the temperature like?
The temperature in this space is generally regulated to remain comfortable throughout the year. During warmer weather, fans are available to help keep the room cool. Heating is used during the colder months to maintain a comfortable temperature.

This space is located on the ground floor and can be accessed via a level entrance, however there are a few steps up to the group room but we do have a stir lift and handrails to support you. If you have any additional accessibility requirements, please let a member of the team know and we will do our best to support you.

How busy is this space?
This space is only used for what the session is for, no one else apart from those attending groupwork and the worker will be within this space.

What is the lighting like?
This space benefits from large front-facing windows that provide plenty of natural daylight. There is also anti-flicker LED lighting throughout the room to create a comfortable environment.

What are the noise levels like?
This space is located at the back of the building you may hear members of the public walking past outside due to a public path next to these rooms. Abergavenny Market takes place every Tuesday, Friday, Saturday, and the fourth Thursday of each month. On these days, street noise may increase.

Can I get a drink?
Cold drinking water is available, and hot drinks such as tea and coffee can also be provided.

What smells might I notice in this space?
You may occasionally notice the scent of cleaning products after the room has been cleaned. At times, there may also be smells associated with tea, coffee, or other refreshments being prepared nearby.

What is the temperature like?
The temperature in this space is generally regulated to remain comfortable throughout the year. During warmer weather, fans are available to help keep the room cool. Heating is used during the colder months to maintain a comfortable temperature.

This space is located on the ground floor and can be accessed via a level entrance, however there are a few steps up to the group room but we do have a stair lift and handrails to support you. If you have any additional accessibility requirements, please let a member of the team know and we will do our best to support you.

How busy is this space?
This space is only used for what the session is for, no one else apart from those attending groupwork and the worker will be within this space.

What is the lighting like?
This space benefits windows to the side of the space that provide plenty of natural daylight. There is also anti-flicker LED lighting throughout the room to create a comfortable environment.

What are the noise levels like?
As this room is located at the middle of the building you may hear members of the public walking past outside due to a public path next to this room and also team members walking past as they work within the hwb. Abergavenny Market takes place every Tuesday, Friday, Saturday, and the fourth Thursday of each month. On these days, street noise may increase.

Can I get a drink?
Cold drinking water is available, and hot drinks such as tea and coffee can also be provided.

What smells might I notice in this space?
You may occasionally notice the scent of cleaning products after the room has been cleaned. At times, there may also be smells associated with tea, coffee, or other refreshments being prepared nearby.

What is the temperature like?
The temperature in this space is generally regulated to remain comfortable throughout the year. During warmer weather, fans are available to help keep the room cool. Heating is used during the colder months to maintain a comfortable temperature.

Our counselling provides a safe, confidential space to explore feelings, understand the impact of trauma, and develop healthy coping strategies.

Sessions are one-to-one and tailored to individual needs, ensuring each young person feels safe, heard, and supported on their journey towards recovery. 

Please get in touch if you require hard copies of any of our leaflets/posters.