Group 3 - Breakout Day 2 [Digital Confidence] by Prithika Madhavan https://padlet.com/madhavanprithika/uko0phfcu5ousjwo 2020 Regional Digital offsite en-us 2020-09-11 00:36:17 UTC 2024-05-28 12:29:57 UTC hello@padlet.com WELCOME BACK :) madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336119 I'm Prithika, and I will be your facilitator for today's breakout session :)


AGENDA FOR DAY 2:

1. Refresh capabilities of the PADLET tool — 11:45 - 11:50 PM

2. Recap on the challenges; share & discuss — 11:50 - 12:00 PM

3. Topic: Digital Confidence — 12:00 - 12:20 PM
  • Define and brainstorm - for whom, what is the issue, what is the context, how might we... 

4. Share and Discuss - 12:20 - 12:30 PM
 
5.  Wrap Up at 12:30 PM — Thank You!
]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336119 madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336120 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336120 KARTIK L. JAIN madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336126 Target User: Senior Citizens, users who are not comfortable with digital transactions

Issue: Inability to navigate on their own. Mental barrier: unsure of security of digital transactions and fear that they might make a mistake

Context: Need hand holding, assisted model. Assurance of security (education on do's and don'ts)

How did you find out: Experience with customers, family members]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336126 DIGITAL CONFIDENCE madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336127 For whom?
Define the target user group for whom you want to make a difference

Define the issue:
What about digital confidence does the group want to address?

Define the context:
product / channel / interaction
]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336127 DIGITAL CONFIDENCE madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336128 How might we…






… while being fair, reliable, & understanding of our customers]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336128 madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336129 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336129 madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336130 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336130 RACHEL CHEW madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336139 Target User: People who care about sustainability

Issue: What changes can I make to help the environment?

Context: Minimum contributions and how to scale

How did you find out: Be Better Initiative]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336139 NAVEEN SETHIA madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336143 Target User: Senior citizens who're likely to get targeted for scams 

Issue: Not able to figure genuine or fraud over telephony 

Context: People share their cards details over a phone and get scammed 

How did you find out: Recent cases of customers getting cheated thru fraudsters  ]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336143 KELLY YONG madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336147 Target User: Senior Citizens in Singapore 

Issue: Difficulties in using apps. Not knowing where, or how to start

Context: Transactions

How did you find out: Parents, and In-Laws]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336147 KARTIK L. JAIN madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336153 HMW provide access to the call centre/virtual RM for elderly assistance?

HMW embed 'how to' videos with similar profile protagonists which also include safety/security tips for senior customers?]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336153 KELLY YONG madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336159 HMW provide simple guidelines to family members who would be able to help the seniors in their family?



]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336159 WEE CHYE HENG madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336160 HMW increase the engagement with Senior Citizens through direct outreach (e.g. - booths at wet markets, easy to follow videos and materials)?



]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336160 WEE CHYE HENG madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336198 Target User: Seniors who are less digitally savvy

Issue: Restricted access to branches during circuit breaker for banking needs and remittances

Context: Seniors who are less tech savvy find it difficult to get about their banking needs during period of movement restriction.

How did you find out:  Increase in the number of calls to the customer centers]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336198 NAVEEN SETHIA madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336201 HMW increase the awareness among senior citizens to be able to recognise fraudsters?



]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336201 RACHEL CHEW madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336209 HMW allow customers to switch on insights on their carbon footprint based on data with us?

HMW prompt customers to reduce emissions with actionable options such as spare-change to plant trees,  or micro donations to selected causes?

HMW be transparent and show aggregate impact from user and all participants in the program, and get scale?

HMW enable DBS digibank to be the sustainable choice?]]> 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336209 madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336214 2020-09-11 00:36:17 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737336214 SHARE & DISCUSS — 10 mins madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737445610
  • Read each other's posts and "like" at least 1 other post by tapping on the "heart" icon (bottom left)
  • Read each other's posts and leave a question/comment on at least 1 other post (bottom right)
    • ]]>     2020-09-11 01:27:15 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737445610     Group 3 - Day 2 madhavanprithika https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737765497 2020-09-11 04:34:48 UTC https://padlet.com/madhavanprithika/uko0phfcu5ousjwo/wish/737765497