Raf by

Let's listen to a call

astramentore — 2024-02-13 09:23:38 UTC

What went well

astramentore — 2024-02-13 09:23:46 UTC

empathetic about the issue

supporting the user

understanding the issue

explaining the origin, educating

not promise, but offer an option

reassurance

new opener - branding the call, asking for name, confirming the email

restate the issue from the call note

tone of voice

smile in the voice

being a person user can rely on

even better if

astramentore — 2024-02-13 09:23:53 UTC

restate back + question - could you tell me more about that?

I totally understand that live sites can be tricky sometimes, but no worries I'll do my best to help! let's what we can do together!

I totally understand how confusing/ disappointing /frustrating this may be, but I', here for you, let's see what we can do

I totally understand how important it is for you to make the images back, let me see what we an do with you!

astramentore — 2024-02-13 09:34:26 UTC

astramentore — 2024-02-13 09:35:16 UTC

great job

astramentore — 2024-02-13 09:35:26 UTC

reply

astramentore — 2024-02-13 09:40:30 UTC

Let me take a look at your site and try to understand the issue, I'll be 5 minutes and get back to you.

astramentore — 2024-02-13 09:41:12 UTC

astramentore — 2024-02-13 09:41:24 UTC

reply

astramentore — 2024-02-13 09:41:36 UTC

Thank you for your patience, Joe Biden. I've checked the website and the background you mentioned, I believe I found the way to change it, please check this quick video I made with the steps.

astramentore — 2024-02-13 09:48:38 UTC

astramentore — 2024-02-13 09:49:20 UTC

astramentore — 2024-02-13 10:12:02 UTC

it is very important for the user to be called right

astramentore — 2024-02-13 10:13:33 UTC

astramentore — 2024-02-13 10:15:41 UTC

reply

astramentore — 2024-02-13 10:15:53 UTC

No worries, you can just change it on the field shown in the screenshot above.

And yes, you can check your submissions under the contacts tab in the Dashboard. #screenshotadded