Negative:

1.      Non-verbal Communication

Frank Dawson gesture, posture and behavior/attitude towards Lucy Mirando the CEO of the company.

 

2.      Aggressive Communication

Lucy Mirando blames Dr. Johnny Wilcox completely on their poor rating of the company project.

 

3.      Non-professionalism at work 

Dr. Johnny Wilcox doesn’t show his professionalism at work by coming to the office with improper attire.

 

Positive:

4.      Verbal Communication 

Formal communication was used in the meeting. It is a downward communication where Lucy Mirando ordered Jennifer to do everything that she has planned. 

 

5.      Interpersonal Communication

Lucy Mirando develop this theory by her decision making skills. This can be seen at the end of the video excerpt.

6.      Professional Interaction

During the meeting, the employees show professional etiquette, appearance and politeness when their CEO was talking.

 

 

CRITICAL INCIDENTS: 

1.       Aggressive Communication (negative) 

- Nolan Sorrento try to dominate others, criticize, blame, or attack others, have piercing eye contact and an overbearing posture and not listen well to their employees. 

2.       Verbal Communication (positive) 

- Formal communication was used in the meeting. It is a downward communication where Nolan Sorrento ask FiNale Zandor to talk about their stock price of business. 

3.      Unprofessionalism at work (negative) 

- One of an employee show unrespect attitude to his boss during meeting. 

 

Scene 2 

1.      Interpersonal Communication (positive) 

This form of communication takes place between two individuals there are 

- James Halliday and Odgen Morrow when they are talking about Halliday’s date. 

2.       Non-verbal Communication (positive) 

- Odgen Morrow gesture, posture, facial expression and eye contact towards James Halliday’s date story. 

- Nolan Sorrento gesture, posture and behavior/attitude towards James Halliday. 

3.   Phatic communication/small talks (positive) 

- James Halliday talking about his first dated to Odgen Morrow. 

 

Scene 3 

1.      Professional Behavior at work (positive) 

- Wade Owen Watts (Parzival) and Daito use the trick by the games to request their friend Samantha Evelyn Cook from Nolan Sorrento. 

2.       Paralanguange nonverbal Communication (negative) 

- Nolan Sorrento (show facial expression) was surprised when Parzival and Daito were in his company room and carry weapons. 

2. Negative (Negative thinking) Connor doesn’t listen to his seniors advice because he doesn’t trust them

3. Negative (Bad attitude at work) Brett Wynden have a poor anger management by destroying the office equipment

4. Positive (Being firm to negotiate)
Davis have a great negotiation skill when he’s trying to negotiate with Dr. Kate Cadwell

5. Negative (Not polite at the workplace) 
Brett Wynden doesn’t greet the FBI agent properly 

6. Positive (Consideration for professional interaction)
Claire Wynden greet the FBI agent and said that she will give a full cooperation

Eggsy give his attention by listening carefully on what harry teach him on how to use cutlery.

All the Kingsman members’ wearing an appropriate attire during the meeting which shows a great professionalism at work.

3. The use of words (Negative)
Eggsy use the four-letter-word (cursing word) in their meeting.

4. Modulate voice appropriately (Positive)
During the dinner with the Royal family of Sweden which is his girlfriend’s family, Princess Tilde, Eggsy behaved and used an appropriate voice with them. 

5. Non-verbal communication (Positive)
The eye-contact and body language/posture between Ginger and Merlin shows good communication interaction. 

6. Emotional barriers (Negative)
Eggsy mad at Harry because he shot their partner without giving any clue and reasons.

CRITICAL INCIDENT

SCENE 1

Theory: Consideration of professional interaction

When Officer Reid approach Sergeant Hondo after he force him to stop his car, he do not reply Sergeant Hondo greeting’s and do not have any good interaction between them. He also do not have politeness in his etiquette of work.  

Feedback: Negative

SCENE 2

Theory: forms of communication

Before the boss announce the results of the selection between two candidates, he used a proper language even explain briefly how the results been examined. He used proper body language and eye-contact. 

Feedback: Positive

 Theory: Formal workplace interaction

When the Robert Hicks announced that Street do not get position in SWAT, he act professionally and accept the result without questioning anything. He calmed himself.

Feedback: Positive  

 SCENE 3

Theory: Formal workplace interaction

This is seen between Luca called his superior, Sergeant Hondo to update the situation briefly since he is in outstation. He used a proper language to tell all the information that the team got. Sergeant Hondo also give his respond towards Luca’s information. He act as a good superior example.

Feedback: Positive

 SCENE 4

Theory: Informal workplace interaction

Chris heard about the selection result about Street. She felt sympathies for Street. There is a good relationship interaction between them in the workplace. She even help to calm Street.

Feedback: Positive

 SCENE 5

Theory: Interpersonal communication

They had their group discussion regarding their case. Everyone gave respond to each other. They also ask question if they curious about something. In this scene, we can see a good listening skill between them. Receive a quick respond and feedback in the discussion.

Feedback: positive

 SCENE 6

Theory: Informal workplace interaction

Hondo ask Luca about Street condition. He worry if Street going to do something out of control.

Feedback: Positive

 SCENE 7

Theory: Interpersonal communication

Robert Hicks and Jessica rushed into the room and used improper tone of voice. He should control his tone so that the situation will be still under control. 

Feedback: negative

 Theory: Consideration for professional interaction

Mr. Richard Tucker made his own decisions to pay for hostage’s ransom. He acted selfish by not listen to Jessica and Hicks advice. He should asking opinion before he did it.

Feedback: negative

 Theory: Essentials of communication

Luca rushed into Jessica’s room without knocking first. He just ambushed in and inform them about Lauran’s phone.

Feedback: negative

 SCENE 8:

Theory: Forms of communication

Officer Reid does not used the proper body language when meet with Sergeant Hondo.

Feedback: Negative

 -Two women served as medical helper in that unit does not let the victims of the fire attack in the fire. They achieved bring her to safety zone even they was in shocked and fear condition.

SCENE 2
Emotional barriers - Disobey to his chief (NEGATIVE)

 -The fireman saw the boy named Ernie who expected to be cause of the fire. He felt angry and shouted to that boy. When his boss, Boden give warning and controlled his emotion, he shouted back and forget that who is he speaking with 

SCENE 3
Physical barriers – Drive in drunkenness (NEGATIVE)

  -The driver of the truck was in drunk. He and his team was heading to place of fire. While they  are on their way, they was competed with another fire truck to get reach at the location 

SCENE 4
Non verbal language – Know that his friend need (POSITIVE)
 -Max saved his trapped colleague, Gebbie in the ruins with the victim even thought their chief not allowed him to do so because he will at high risk later 

SCENE 5
Cultural barriers- Give suggestion and obey to order by his chief   (POSITIVE)
-The one of the fireman give suggestion for the solution on that particular situation, but then the chief give the best solution that he taught more efficient and fast. 

 
SCENE 6

 Physical barriers- Dawson found her solution (POSITIVE) 

 - In a swift state of looking for a supply of water resources to extinguish the fire, Dawson found the stores that can give the water supply. 

SCENE 1

Theory: Consideration during professional interaction (politeness)

Michael Bryce thanks Mr. Kurosawa for understanding and accepting a change in the original plan.

Feedback: Positive

SCENE 2

Theory: Being respectful to other races

Michael Bryce wishing Mr. Kurosawa to have a safe travel in Mr. Kurosawa native language. He also bows to show respect toward Mr. Kurosawa. 

Feedback: Positive

SCENE 3

 Theory: Formal workplace interaction (proper attire)

Formal appearance in the court where the defendant and others were all wearing proper attire according to the court dress code.

Feedback: Positive  

 SCENE 4

Theory: Formal workplace interaction (Improper language)

Mr. Kincaid uses improper language and racial slurs during a formal negotiation about his wife's immunity.

Feedback:  Negative

 SCENE 5

Theory: Informal workplace interaction (Hierarchical relation)

Director Casoria reminding Agent Rousel on the importance of the extraction of Mr. Kincaid.

Feedback: Positive

 SCENE 6

Theory: Interpersonal communication

Michael Bryce does not respect and acknowledging Mr. Kincaid position as his client and neither does Mr. Kincaid. Both proceed to exchange profanity in which escalates to a brawl.

Feedback: Negative

 SCENE 7

Theory: Informal workplace interaction

Lack of teamwork between Michael Bryce and Mr. Kincaid due to failure to follow orders

Feedback: Negative

 SCENE 8

Theory: Interpersonal communication (Respect religion)

Mr. Kincaid, although a brutal hitman still behave well in the van full of nuns when he hitched a ride to the airport and even participating in a sing along with them through the journey.

Feedback: Positive

SCENE 9

 Theory: Indirect communication

Michael Bryce contacted Agent Roussel on the phone and speak with a good manner and proper tone during his apology in order to relay the message clearly.

Feedback: Positive

Video: