https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown Bayview Hotel Georgetown en-us 2018-02-18 16:07:12 UTC 2025-05-06 09:20:37 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Condos.png saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/232906704 - For today work, i come to see the HR department around 8.45am.

- Then she told me about my schedule during the intership period, so for the first month, i have been assigned into Food & Beverages Department (Coffee House)

- So today, the supervisor, Abg Fitrie is giving a short brief about the operation in the Coffee House.

- He also told me about my working time and other stuff

- The first task is to know the section in the coffee house that is Section A, Section B & Section C.

- The staff also teach me on how to do a table setting for each table in the coffee house.

- For today, i go back around 5pm ]]> 2018-02-19 13:11:22 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/232906704 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/233225001 - Today i come early for Morning shift. Its about 7am in the morning.

- For today task, i encountered a real situation for morning breakfast in Coffee house at Bayview Hotel Georgetown.

- The breakfast period is starting from 7am until 10am

- The task given is, to clean up the guest plate when they done eating and also set up the table once the guest is leaving the table.

- The best part is, i can improve my communication skills, especially in greetings the guest.

- After the breakfast period, we immediately setup the table for Lunch time.

- For lunch in this coffee house, it is usually booked early before the guest come. So if the coffee house did not received any booking list, all the staff can prepare the table setting for tommorow.

- For lunch today, we receive a guest from Penang Port. I have been assigned to pour the warm water for the customer and also served the food.

- For menu, there are Soup, Main Dish and dessert.]]> 2018-02-20 12:45:05 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/233225001 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/233700785 - For today breakfast, we only have around 202 guest come to the coffee house.

- On lunch hour, we also have a reservation around 28 pax.

- So, for today we doing a buffet concept for the lunch. The guest can easily take the food by their own.

- So as a staff, we only do the cleaning and top up warm water.

]]> 2018-02-21 12:50:49 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/233700785 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/234177896 - Today, the outside of the coffee house called 'secret alley' already run their operation.

- So one of the staff helped to run the business. These cafe sell economy food for outside guest.

- For today, there is no reservation for lunch hour.

- so today, I just do the cleaning and set the table for tommorrow.

- I also do the floor check in all room in the hotel

- this is to take the food tray to the kitchen for cleaning. This is order by room service ]]> 2018-02-22 12:46:15 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/234177896 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/234654256 - For today, i learn on how to greet the customer (especially after lunch hour)

- For information, for lunch hour in the coffee house, there are for reservation and walk in customer.

- For the walk in customer, the coffee house use ala carte menu for order.

- So today, with senior staff i learned on how to serve the correct way to the customer.]]> 2018-02-23 12:43:47 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/234654256 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/234989698 - For today, the operation in the coffee house is run as usual.

- The guest of Bayview hotel come to grab their breakfast.

- For today guest, there only 202 people only.

- After breakfast hour, I clean all the table and do the table setting.

- After that, i refill the sugar and brown sugar in the table. This is consider a daily routine after breakfast hour.

- For lunch today, there is no reservation made.]]> 2018-02-24 14:56:53 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/234989698 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/235098838 - Today is sunday, so for today it is special day in the week

- Because, on sunday we dont have lunch but the coffee house has 'Brunch'

- Also the breakfast period is extend for 30 minutes than other day.

- For today brunch, we do a buffet style.

- the buffet provide variety of food along side of Coffee house.

- The customer who do reservation only can eat in the coffee house.

- So for my task today is to serve the customer. 

- The customer that come today is many, all i can say that the coffee house is fully booked]]> 2018-02-25 15:15:46 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/235098838 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/235387426 - For today task, i have been ask to calculate the linen that has been use for breakfast period

- The linen is use for wiping the cutleries and also the plate.

- so after they have use the linen, they must put the linen in the box for calculate.

- After calculate the linen, then we must send it to the housekeeping for cleaning.

- All the linen that is in or out from the coffee house must be write in the book given]]> 2018-02-26 14:59:40 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/235387426 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/235929321 - For today, we have many reservation for lunch.

- so for this situation, we must be prepare for the cutleries changes.

- so i have been assign tu wipe out the spoon, fork and knife. Also with the help from other staff, he will do the stack up for table setting

- This is a cumpolsary for breakfast period and also lunch. 

- This is because, when the guest finish eating, we must clear the table and set up for next guest.

- So teamwork is must for this task.]]> 2018-02-27 15:26:34 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/235929321 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/236860577 - For today, i have been assigned with other staff to replace the poster in the guest lift.

- This is also part of our task. The poster itself explain upcoming event in the hotel.

- Whenever there is event held in the hotel, there will be a reservation especially for lunch]]> 2018-03-01 12:32:00 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/236860577 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/236863452 - For today task, i have been asked to clean the coffee machine.

- This is consider as daily routine in the coffee house.

- The Coffee machine needs to be clean or otherwise the machine will stuck and only served warm water.

- In the coffee machine there is, Black tea, Black Coffee and Teh Tarik.]]> 2018-03-01 12:42:15 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/236863452 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/237405670 - For today, we have a reservation for lunch,

- So for lunch today, the coffee house decided to use a buffet style. This is more easier than ala carte.

- All the task have been assigned to all the staff.

- For me, i in charge in pouring the water and also cleaning the plate.

- I've also must set the table if the guest have leaving the table. This is to prepare for next guest]]> 2018-03-02 14:30:30 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/237405670 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/238092072 OFF DAY]]> 2018-03-05 14:29:33 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/238092072 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/238092393  OFF DAY (FEVER)]]> 2018-03-05 14:30:02 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/238092393 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/238093782 - This is consider as cumpolsary task everyday before going back.

- Around 2pm there will be one staff to do a 'Floor Check'

- The reason of floor check is to collect the food tray that is order from room service.

- There are 16 level in Bayview hotel. 

- So for today, i have been asked to do a floor check. The pattern of checking is start from level 16 until level 6 only.

- Then all the food tray must be sent to steward for cleaning.

- All the record must be write in the room service book.]]> 2018-03-05 14:31:43 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/238093782 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/238647169 - For today as usual, there is reservation for lunch hour.

- For today reservation, there is 95 pax to be prepared.

- So, all the staff must setup the table for 95 pax before lunch hour.

- For today, i must take care of section C in the Coffee House. There is around 23 pax.

- So i must be alert to clean the plate and also top up the warm water for guest.]]> 2018-03-06 15:02:55 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/238647169 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/239115458 - Today is a busy day. For breakfast hour, we have around 500 guest come starting from 6 am.

- Then for lunch hour, we have around 162 pax. So on this busy day, we must work on teamwork.

- I have been assigned to look around on section C in the coffee house. Together with one staff, we will help to clean and set the table for next guest.

- Overall, all the staff were doing a great job and there is no negative comment from the guest.]]> 2018-03-07 13:13:07 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/239115458 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/239737551 - For today, there is reservation for lunch hour. There is around 162 pax.

- So after the breakfast period, i have been asked to clear all the plate in section C and also setup the table for the guest.

- During lunch hour, i have been assigned to take care of section C that is to clear all the plate and top up the warm water]]> 2018-03-08 16:05:34 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/239737551 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/240463092 - Today, ive been asked to do a room service.

- The room service in coffee house, usually is to send food that have been ordered to guest room.

- So for today, the guest ordered Char kuay Tiaw and she want to pay cash.

- So before i go for room service, i must bring the receipt and balance. This is to make the service more easier.]]> 2018-03-10 15:55:34 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/240463092 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/240569917 - For today, there is another room service during lunch hour.

- So, today i have learn on how to set the food tray for 'Beef Burger'

- So basically, in the tray we must put the tomato and chilli sauce.

- Next is to put the Table fork and knife. Also dont forget to put salt and pepper plus extra tissue.

- So for this guest, she asked to bill the food into room charge. So i just need her to sign the receipt only]]> 2018-03-11 14:26:58 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/240569917 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/240571109 - For today, there is special day in a week.

- The Coffee house has a 'Brunch' on every sunday.

- The special of this brunch is there is more food provide for the guest.

- For today brunch, there are 63 pax

- My task today is to make sure all the empty plate is bring into the steward and also top up the warm water for the guest.]]> 2018-03-11 14:34:28 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/240571109 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/240942082 - Today, for lunch our coffee house has a reservation.

- For today lunch, it is below 20 pax. So we do a 'Hidang' style

- For this, we need to serve the guest. All the food are serve on the table.

- We just need to fill the rice forguest only.]]> 2018-03-12 15:45:10 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/240942082 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/241484233 - For today, we have a many reservation for lunch hour.

- Around 100 pax for lunch today. So for the special table in section B, there is a 'Dome' style.

- In the tray, there is food and the guest can easily take the food. The tray can be rotate.

- The senior staff just put the rice for the guest and clean the plate.]]> 2018-03-13 16:28:27 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/241484233 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/243189401 - For today, as usual all this week we have full reservation during lunch.

- Mostly the buffet setup is the same and only the food that change.

- For this day, i have been in charge to take care of section C in the coffee house.

- So my task is to clear all the plate and also top up the warm water.]]> 2018-03-18 14:02:31 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/243189401 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/243189854 - Today during breakfast period, there is a toy left on the table.

- So following the procedure in this coffee house, anything goods left in the coffee house must be record as lost & found item.

- Eventhough the thing is only a toy, we cannot simply bring it home.

- After 3 month or less, if the good is not redeem, we may either throw it away or just keep it.]]> 2018-03-18 14:06:18 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/243189854 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/243190577 OFF DAY]]> 2018-03-18 14:12:59 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/243190577 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/243190629 - For today, theres only few reservation during lunch hour.

- But, the coffee house have a dinner tonight.

- So during lunch hour after the guest leave the table, we must immediately set the table for dinner.

- In the picture below, this is the setup for dinner tonight and all the food is being serve by the staff]]> 2018-03-18 14:13:24 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/243190629 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/243191314 - Today is sunday, and today we have "brunch" for lunch hour.

- For today, only around 30 pax for brunch.

- So we manage to finish all the set up and clearing earlier]]> 2018-03-18 14:19:16 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/243191314 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246041415 - This week is my last week in Coffee House department.

- So for today, i have been assigned to take care of secret alley during lunch hour.

- For today, i learned on how to setup the food and table in secret alley.

- I also must prepare 3 cup of ice tea and 2 cup of ice coffee.]]> 2018-03-26 12:39:34 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246041415 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246042943 - For today in secret alley, i must prepare a trolley for cleaning purpose.

- It is different from inside coffee house. Usually we will collect empty plate after the guest leave the table.

- All the food at secret alley must be paid first before eat.

- There are also chicken soup and it is free for guest to eat]]> 2018-03-26 12:42:46 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246042943 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246044489 - For today, there is no reservation for lunch.

- Only the walk in guest that came here today.

- So for today, the staff need to prepare for food testing for dinner

- So i only help senior staff to prepare the table setting.]]> 2018-03-26 12:46:05 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246044489 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246046112 - For today, it is usual morning breakfast in the coffee house.

- We only have to clear the plate and also wipe the table for next guest.

- There also have reservation during lunch hour. But the guest only 32 pax.

- All the work is working very smoothly.]]> 2018-03-26 12:49:34 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246046112 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246047552 - Today is my last day in the Coffee House. For today i work as usual.

- On today also, there is reservation for liunch around 130 pax.

- As always, i must take care of section C in the coffee house.

- I have learned a lot during 1 month in the coffee house. Thanks to all senior staff and supervisor for guiding me in the coffee house.]]> 2018-03-26 12:52:32 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246047552 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246049883 OFF]]> 2018-03-26 12:57:10 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246049883 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246049984 MC (Fever]]> 2018-03-26 12:57:24 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246049984 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246050196 - Today i am in new department that is Front Office.

- In this department, i have been assigned to become an operator for front office.

- For today, i have learned about how to properly greet the guest on phone and also take note the number.]]> 2018-03-26 12:57:51 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/246050196 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247266881 - For today, i need to prepare an envelope for upcoming guest on 29 March.

- This envelope need to be done at least a day before the guest arrive.

- In the envelope also, we must put a wifi receipt for the guest]]> 2018-03-29 14:23:54 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247266881 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247267919 - For today, I have been asked to prepare a Key card for upcoming guest on 30 March.

- So in the key card, we must write down the name and also the check in/Out date. 

- Furthermore, a wifi receipt must be put in the card also]]> 2018-03-29 14:26:16 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247267919 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247269674 - Today, i have been given the id and also password for this computer.

- In this computer there is all information about guest in the hotel.

- So i need to check up the guest availablety in the hotel.]]> 2018-03-29 14:30:29 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247269674 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247677493 - For today, i have been asked to prepare a book for morning call.

- The staff from reservation just asked me to copy the timeline a day before and write for next day.

- All the information will be write in this book.]]> 2018-04-01 16:06:16 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247677493 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247677617 - Today i have been given a operator guide book.

- In this book, there is many information for operator. So i need to learn it.

- The most important thing to remember is to do a morning call. But this is for Permanent staff only. For trainee we just read this to understand what the actual work for operator.]]> 2018-04-01 16:08:17 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247677617 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247677831 OFF DAY]]> 2018-04-01 16:11:22 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/247677831 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250070313 - As a operator, we need to make sure the operator printer can run smoothly.

- The printer is very important because it print out all the details from outside call and morning call.

- So for today, i need to make sure, the paper is not jam while printing]]> 2018-04-09 23:54:28 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250070313 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250071821 - For today, i need to prepare an envelope for guest that come in group.

- So i just need to take a small envelope and write down the group names.

- All this envelope will be given to reception person in charge.

- As operator, i just need to prepare this envelope to them.]]> 2018-04-10 00:04:08 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250071821 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250072364 - This is the price list for room availability in Bayview Hotel Georgetown.

- As an operator i need to have this price list. This is because, whenever guest ask for a price, we can simply tell the price without transfer the call to reservation.

- All the price is stated in nett. so it is more easier for guest to know]]> 2018-04-10 00:06:40 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250072364 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250072858 - This is the example of key card in Bayview Hotel Georgetown.

- So as operator, i also need to prepare a key card for upcoming guest.

- After i write all the details in the card, I must make sure tu put the prepaid wifi in the key card.

- So this key card must be given to the reception for checking.]]> 2018-04-10 00:09:11 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250072858 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250073631 - For today is a normal working day. I just have to make sure the operator printer is not jam.

- I also must make sure all the envelope and key card be prepared for reception.

]]> 2018-04-10 00:13:48 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250073631 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250074048 - For today i have been teach to learn on how to do a wake up call

- This is because upcoming week i will be working in evening shift. And i need to do a wake up call

- So in this book, there are all instruction to do the wake up call.]]> 2018-04-10 00:15:42 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250074048 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250074460 OFF DAY]]> 2018-04-10 00:17:40 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250074460 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250074528 - Today is my first day of working in the evening shift.

- So the first task i need to do is wake up call

- The wake up call is very important especially the guest that come in group.

- This wake up call is consider as alarm for them.

-All the detail of wake up call is printed and must be attach in wake up call book]]> 2018-04-10 00:18:07 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/250074528 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265219710 - So this is the file that contain all guest detail that arrive on the date.

- So my task is to make sure the file is up to date.

- The reservation staff will give all the printed detail then i will arrange it in the file.

- On the date that arrive, i need to give this file to reception for reference]]> 2018-06-03 15:43:40 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265219710 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265220714 - This is the guide to make a morning call.

- All the operator who work in evening shift will need to do the morning call

- The reception will give the list of room for morning call and it needs to be done before end of the shift.]]> 2018-06-03 15:55:49 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265220714 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265221095 - For today, mostly the guest want to ask about the room availability and price.

- So this is the price list for each room in the hotel.

- If the customer want to book a room, I need to write all the information and give it to reception]]> 2018-06-03 16:00:40 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265221095 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265221510 - For today, i have been teach on how to check room availability,

- As an operator, we need to know this. It is because the guest will asked about the availability of the room.]]> 2018-06-03 16:05:39 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265221510 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265222085 - This is the last day in Front Office department.

- So, my task is to prepare a room card for each room in the hotel.

- Before we prepare the card, we need to fill the details such as how many days they check in the hotel.

- After all the card have been prepared, i will give to reception for check in process]]> 2018-06-03 16:12:50 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265222085 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265222486 OFF DAY]]> 2018-06-03 16:17:33 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265222486 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265222535 - This is my first day in House Keeping Department.

- In this department, all the trainee will be the helper for permanent staff.

- So for today, i have been assigned to help two staff and they have teach me on how to tidy up the room.

]]> 2018-06-03 16:18:12 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265222535 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265223244 - For today i have been teach on how to arrange all the kit in the toilet.

- For most of the room, there will be shower cap, sanitary kit, vanity kit, toothbrush and shaver.

- Also we need to put shower gel and shampoo]]> 2018-06-03 16:26:46 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265223244 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265223540 - For today, they teach me on how to fold the face towel perfectly.

- In each room we need to put either hand towel or face towel.

- For face towel, we need to put it in tumbler ]]> 2018-06-03 16:31:06 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265223540 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265224209 - In each room in the hotel, we must prepare the coffee cup and also all the 3 in 1 nescafe.

- So today, i have been teach on how to arrange the coffee cup.

- Before arrange the coffee cup, i must wash it if the guest already use the cup]]> 2018-06-03 16:39:25 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265224209 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265224500 - Before we start the cleaning process, we need to prepare our trolley.

- So this is the pantry and all the equipment is ready in here.

- We must make sure all kit is fill up on the trolley before start the work]]> 2018-06-03 16:43:40 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265224500 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265224745 OFF DAY]]> 2018-06-03 16:46:40 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265224745 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265224862 - Today, the supervisor teach me on how to properly clean the toilet

- First of all, we need to scrub all the surface such as wash basin, toilet seat and bathtub.

- After that, use a towel to wipe out all the surface that have been scrub.]]> 2018-06-03 16:47:49 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265224862 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265225684 - For today, i need to do a sprint cleaning before tidy up the room.

- I need to wipe out all the dirt in hotel corridor .

- The sprint cleaning is must do at least once a week.]]> 2018-06-03 16:59:03 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265225684 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265226166 - For today, the occupancy rate is low. So theres only a few check out room that need to be clean.

- So i have been assigned to wipe out all the dirt in each stairs in the hotel]]> 2018-06-03 17:04:32 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265226166 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265226543 - Today, i helped my supervisor to take the mineral water into pantry at level 9

- So the total box that need to be arrange is around 90 box.

- All the staff will take the box and it will last for around 3 weeks.]]> 2018-06-03 17:09:33 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265226543 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265227195 - For today, i need to vacuum in front of each elevator at all level.

- This cleaning need to be done once a month.]]> 2018-06-03 17:17:47 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265227195 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265228197 - Today is usual as other day. I helped the staff to tidy up the room.

- After helping the staff, i need to mop all room corridor at West wing.

- This cleaning need to be done once a month.]]> 2018-06-03 17:31:08 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265228197 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265228662 - For today, while cleaning the room. the guest already put the green card on their bed.

- Whenever the guest place the green card on their bed, it is mean that they dont want to change the bed sheet and pillow case

- Also we must check in the bathtub if there is a towel that need to be change.]]> 2018-06-03 17:37:13 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265228662 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265229093 MC (Fever)]]> 2018-06-03 17:42:25 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265229093 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265229151 - For today, there is many arrival from group guest.

- So we have been asked to do a sprint cleaning on vacant room and also top up remaining kit in the toilet.

]]> 2018-06-03 17:43:23 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265229151 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265229630 OFF DAY (Labour Day]]> 2018-06-03 17:49:20 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265229630 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265229672 OFF DAY]]> 2018-06-03 17:49:51 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265229672 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265229686 - For today, there are many check out room that need to be clean.

- So, we face a problem that is lack of bath towel and hand towel.

- So after the linen staff come and top up the towel, we need to fill up the remaining bath towel in the toilet.]]> 2018-06-03 17:50:09 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265229686 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265230061 - Today we got a complain about the dirty bathtub in guest room.

- So i have been assigned to clean the bathtub. 

- The procedure is to scrub the bathtub with a shampoo, then wipe out with a clean bath towel]]> 2018-06-03 17:54:57 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265230061 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265230510 OFF DAY]]> 2018-06-03 17:59:52 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265230510 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265230545 - Today, i have been teach by the supervisor on how to properly clean the toilet basin.

- This is the most important part that need to be clean before guest check in.

- The toilet basin need to be flush everytime we clean the toilet.]]> 2018-06-03 18:00:13 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265230545 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265230765 - Today is usual day from previous day.

- I have been assigned to help around 3 staff on this day.

- First of all, we need to do a sprint cleaning in each of the corridor and then tidy up the room.]]> 2018-06-03 18:03:01 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265230765 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265231137 - For today task, i need to check each guest room if there still have nescafe and clean coffee cup in the room.

- If there only one nescafe, i need to fill up the remaining.]]> 2018-06-03 18:07:34 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265231137 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265250495 - For today, i have been asked to refill or top up all the kit and coffee in the pantry for each staff that i helped

- This is because, to make sure all the goods are available when we do a room cleaning.]]> 2018-06-03 22:11:46 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265250495 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265250644 - Today, i help a staff that have many in house guest on the floor.

- So for cleaning process, we just simply do the bed sheet and top up the kits in the toilet.

- So we must make sure that, the toilet roll is change. This is because the guest was using it mostly daily.]]> 2018-06-03 22:14:35 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265250644 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265250903 - For today, i just need to do a sprint cleaning as usual

- Also i need to help around 2 staff and mostly they have many check out room today ]]> 2018-06-03 22:17:41 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265250903 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251025 OFF DAY]]> 2018-06-03 22:20:11 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251025 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251047 - For today, i need to make sure all the vacant room is already full with the kit in the toilet.

- This is because for upcoming week, there will be many guest to check in the hotel.

- If the room do not have enough kit, i will go and top up.]]> 2018-06-03 22:20:29 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251047 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251396 - For today sprint cleaning, i need to vacuum all the room that is on vacant.

- This is because, there will be a dust in the room and it needs to be clean.

- All the dust on the table also need to be wipe out.]]> 2018-06-03 22:23:57 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251396 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251496 - For today, i help the staff to ready for VIP room.

- So we need to properly clean the room. The room need to be full of kit and scrub all in the toilet.

- For this room, i need to put hand and face towel. All kit must be put and arrange properly in the toilet.]]> 2018-06-03 22:25:43 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251496 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251746 - For today, all the in house guest wants to change their bath towel.

- So we having a difficult to give it because we only have limited towel in the trolley.

- So we just tell the guest that we will come and give the towel around 20 minutes after tidy up their room.]]> 2018-06-03 22:30:03 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251746 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251948 - For today, i have been assigned to do a sprint cleaning on all the room corridor.

- This is because, there are many dust and watermark everywhere.]]> 2018-06-03 22:34:05 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265251948 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252103 - For today, i have been asked to help my supervisor to bring up all the mineral water to level 9.

- This is because, there only a few box left in the pantry.]]> 2018-06-03 22:36:49 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252103 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252332 OFF DAY]]> 2018-06-03 22:41:00 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252332 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252364 - For today, i have been aslked to check the in house guest bathtub if there any dirt.

- The in house guest usually check in around 3 weeks onward.

- So for tidy up the room, i need to make sure the bath tub is clean.]]> 2018-06-03 22:41:28 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252364 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252553 - For today, i help the staff to tidy up the room on 16th floor.

- This is the highest floor and expensive room in these hotel.

- So i have to make sure the room cleanliness is perfect according to SOP.]]> 2018-06-03 22:44:36 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252553 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252848 - For today, there is a training to all the staff on how to do a proper bed making.

- The supervisor choose a vacant room and do a short training.]]> 2018-06-03 22:50:02 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252848 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252999 - Today, i must go to each floor staircase to check whether it is need to be clean or not.

- Luckily, theres only a few stair that need to be wipe all the dirty and throw the rubbish out.]]> 2018-06-03 22:52:48 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265252999 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253172 - For today, i have been asked to make sure all the door in bathroom is clean from watermark.

- All the door in bathroom need to be wipe out with a towel.

- For a checkout room, i need to clean it properly]]> 2018-06-03 22:56:04 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253172 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253323 - Today is a usual day. I just need to do a sprint cleaning before start to tidy up the in house guest room.

- All the rubbish must be throw out and change the plastic in dustbin.]]> 2018-06-03 22:58:50 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253323 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253478 OFF DAY]]> 2018-06-03 23:01:15 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253478 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253493 PUBLIC HOLIDAY (ELECTION DAY)]]> 2018-06-03 23:01:33 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253493 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253538 PUBLIC HOLIDAY (ELECTION DAY)]]> 2018-06-03 23:02:16 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253538 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253577 PUBLIC HOLIDAY (ELECTION DAY)]]> 2018-06-03 23:02:47 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253577 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253620 - Today i have been asked to help the staff to tidy up at 16th floor.

- So i need to properly clean up the toilet, because the in house guest is stay around 1 month at the hotel]]> 2018-06-03 23:03:24 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253620 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253964 - For today task, i need to check in each room if theres any missing coffee cup or broken cup that need to be replace.

- If there is broken glass in in house guest, we need to charge them for broken.

- So we need to tell the front office to charge the guest.]]> 2018-06-03 23:08:05 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265253964 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265254177 - For today task, i must make sure all the kit in the toilet is well prepared.

- This is because, there are many booking for check in the hotel.

- So we must make sure the toilet is clean and the carpet need to be vacuum.]]> 2018-06-03 23:11:30 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265254177 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265254457 - This is my last day of Industrial Training in Bayview Hotel.

- So as usual, i need to help the staff to tidy up the room.

- I would like to thanks all the staff from Housekeeping Department for helping me out during the training.

- Hope to see all of them again.]]> 2018-06-03 23:15:44 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265254457 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265254674 OFF DAY]]> 2018-06-03 23:19:08 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265254674 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265254708 PUBLIC HOLIDAY (WESAK DAY)]]> 2018-06-03 23:19:32 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265254708 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265254762 PUBLIC HOLIDAY (NUZUL QURAN)]]> 2018-06-03 23:20:16 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/265254762 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/268306133 2018-06-23 20:00:53 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/268306133 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/268306147 2018-06-23 20:01:41 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/268306147 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/268327952 2018-06-24 08:52:19 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/268327952 saifulazizi0301 https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/268339742 2018-06-24 13:48:16 UTC https://padlet.com/saifulazizi0301/bayviewhotelgeorgetown/wish/268339742