Group 7: Oder Processing and Delivery Processing in Shopee by Dương Thùy

Giới thiệu Shopee

duongdo19092k5 — 2025-05-06 11:39:56 UTC

Shopee is an online shopping and business application that helps sellers and customers easily interact with each other.

Shopee Buyer Service

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Shopee seller services

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Open Shopee on Website/ Application

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Click “ Add to cart/ Buy now”

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Select product variations (size - color - quantity)

Step 1: Customer places an order

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The customer selects a product, adds it to the cart, and completes the payment through the Shopee app. After that, the Shopee system processes the payment and sends an order confirmation to both the customer and the seller.

Step 2: Checkout Process

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Enters/selects shipping address
Chooses a payment method (e.g., ShopeePay, COD, bank transfer, credit card)
Selects shipping option (standard, express, etc.)
Reviews the order and places it.

Step 3: Order Confirmation

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Shopee confirms the order and notifies the seller.

Open Shopee on Website/ Application

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Step 1: Seller Prepares the Order

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Packs the item
Books pickup or drops it off to a partnered courier
Marks the order as “Ready to Ship”

Select Pending Pickup from the To Do List on the Seller Central home page.

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Click Pending to check unconfirmed orders

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Click Prepare goods

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Select Shipping Method (I will bring the item to the post office myself or the Shipping Unit will pick it up) and select Confirm

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Step 2: Shipping and Delivery

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Shopee’s logistics partner picks up and delivers the item.The customer can track the order in real-time via the Shopee app.

With the method of Shipping Unit picking up the goods

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-Select the Pickup Date that matches the Shop's business hours from the list and select Confirm.

-Pack the order according to Shopee's packaging specifications. Select Print Delivery Receipt and affix the Receipt to the package

-Hand over the parcel to the courier when he arrives at the pickup address.

Select the Pickup Date that matches the Shop's business hours from the list and select Confirm.

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Pack the order according to Shopee's packaging specifications. Select Print Delivery Receipt and affix the Receipt to the package.

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Hand over the parcel to the courier when he arrives at the pickup address.

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With this method I will bring the goods to the post office myself.

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- Sellers should refer to the List of Post Offices near you to arrange for self-delivery to the shipping unit.

- Pack the order according to Shopee's packaging specifications. Select Print Delivery Note and stick the Note on the package. Because the Shop brings the goods to the parcel itself, please pay attention to the delivery deadline to avoid delays!

Sellers should refer to the List of Post Offices near you to arrange for self-delivery to the shipping unit.

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Pack the order according to Shopee's packaging specifications. Select Print Delivery Note and stick the Note on the package.

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Return & Refund Policy for Buyers

duongdo19092k5 — 2025-06-29 08:54:36 UTC

Shopee allows buyers to request a return and refund under certain conditions, following a clear process and timeline.

Eligible Reasons for Return
Return Request Timeframe
Return Process

1. Eligible Reasons for Return

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Buyers can request a return if:

The product received is wrong (wrong size, color, model, or item)

The product is damaged, defective, or not functioning properly

The product is counterfeit or fake

The order is incomplete (missing items)

⛔ Returns are not accepted in cases such as:

The buyer changes their mind without any issue from the seller

The product belongs to a non-returnable category (e.g., underwear, fresh food, used items, etc.)

2. Return Request Timeframe

duongdo19092k5 — 2025-06-29 08:59:07 UTC

Buyers must submit a return request within 3–7 days after the order status is marked “Delivered”

The exact return window may vary depending on the product category or seller’s policy

3. Return Process

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Buyer submits a return request via the Shopee app

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→ Select the reason and upload photo/video evidence

Shopee reviews the request and informs the seller

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→ The seller can accept or dispute the request

If accepted:

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The buyer ships the item back using a courier arranged by Shopee

Shopee withholds payment until the return process is completed

Refund completion:

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If the seller confirms proper return → Shopee refunds the buyer

If there is a dispute → Shopee steps in to mediate