https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5 Different types of customers that one may encounter when providing customer service en-us 2021-05-21 10:17:35 UTC 2021-05-22 06:00:29 UTC hello@padlet.com https://padlet.net/icons/png/1f4de.png querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547310566 The know-it-all customer wants to show that he knows as much or more than the salespeople by making specific comments or trying to use technical terms in the market. For this reason, the employee or sales team that serves him must know the product in detail.]]> 2021-05-21 11:33:26 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547310566 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547319116 2021-05-21 11:38:17 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547319116 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547322297 2021-05-21 11:40:10 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547322297 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547326052 "during all my years of experience in the subject, I am confident/have found that the best method/product is this one".]]> 2021-05-21 11:42:29 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547326052 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547333399 2021-05-21 11:46:41 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547333399 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547339676 He certainly knows a lot about your product or service, and may even know more than the salesperson himself. This is why we again reinforce the importance of constant training and updating of the sales team.]]> 2021-05-21 11:50:12 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547339676 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547355853 2021-05-21 11:58:18 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547355853 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547361325 2021-05-21 12:00:55 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547361325 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547376547 She loves to talk and may even tell you part of her life. Also, his conversations don't have to revolve around shopping. He repeats ideas and likes to listen to sales clerks. ]]> 2021-05-21 12:08:10 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547376547 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547441576 They go from one topic to another, They forget about the purchase, They are repetitive with their arguments, They talk a lot, They are interested in the opinions and appreciations of the sellers.

]]> 2021-05-21 12:34:36 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547441576 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547447000 2021-05-21 12:36:37 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547447000 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547451101 It can take up a lot of time and cause us to neglect other customers. They go from one topic to another and forget about the purchase, they are repetitive with their arguments, they talk a lot.]]> 2021-05-21 12:38:04 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547451101 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547453889 2021-05-21 12:38:58 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547453889 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547458857 2021-05-21 12:40:37 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547458857 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547460799 Do not show fatigue or boredom. Enthusiasm must be maintained.]]> 2021-05-21 12:41:14 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547460799 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547470214 He knows what he wants and looks for the concrete and concise, he is usually forceful. Uses few words and demands concrete answers and accurate information.

]]> 2021-05-21 12:44:20 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547470214 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547633857 2021-05-21 13:30:46 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547633857 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547658465 2021-05-21 13:37:10 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547658465 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547674350 - Situations beyond your control
- When the information you receive is scarce or deficient
- When there are problems of lack of quality

]]> 2021-05-21 13:41:07 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547674350 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547686542 2021-05-21 13:44:05 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547686542 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547698246 2021-05-21 13:46:58 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547698246 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547705930 Demonstrate seriousness and interest with a correct and friendly treatment.
Provide accurate and complete answers, demonstrating efficiency and effectiveness.

]]> 2021-05-21 13:48:43 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1547705930 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549644699 He tends to be sensitive and conciliatory. They will not provoke conflicts. They are knowledgeable about human nature, which is an advantage in any negotiation. This type of customer will encourage you to take the initiative in the sale. ]]> 2021-05-22 03:27:59 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549644699 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549739869 Remember that this is a professional relationship, develop an active and selective listening, stay focused on the product and observe the customer's behavior.]]> 2021-05-22 05:52:36 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549739869 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549740716 2021-05-22 05:54:00 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549740716 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549743572 2021-05-22 05:58:36 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549743572 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549744456 2021-05-22 05:59:52 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549744456 querrylopezb https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549744752 It takes advantage of the customer's spirit of collaboration and creates the conditions for continuous contact.]]> 2021-05-22 06:00:19 UTC https://padlet.com/querrylopezb/u9bpiapgdjrw4tg5/wish/1549744752