https://padlet.com/Group_2tinazna/u4lrrcbjnagrs26d en-us 2022-11-19 12:01:21 UTC 2022-11-19 14:47:44 UTC hello@padlet.com 2021499936 https://padlet.com/Group_2tinazna/u4lrrcbjnagrs26d/wish/2390887493 Video 1 (bad customer service)
Comment:
1. The way the airline crew talk to her customer is unpolite.
2. The airline crew is handing customer passport with inappropriate body language.

Improvement:
1. The airline crew should talk politely with customer after this.
2. The airline crew need to show polite body language 

Video 2 (bad customer service rep)
Comment:
1. She show very bad face expression when customer asking. 

Improvement:
1. She need to show good face expression even she talking through calling.

]]> 2022-11-19 12:44:55 UTC https://padlet.com/Group_2tinazna/u4lrrcbjnagrs26d/wish/2390887493 2021499936 https://padlet.com/Group_2tinazna/u4lrrcbjnagrs26d/wish/2390895645 Strength:
1. Have good relationship with their customer. 
2. Well known as local product. 
3. Effective product for Malaysian skin type. 
4. Caring and kind employer. 

Weakness:
1. Hard to get cause it is not sold in the drugstore. 
2. A little bit pricey.
3. The quantity of the product is too little.

Expectations

Primary expectations
- Our primary expectations when buy this product is to improve our skin.

Secondary expectations
- Our secondary expectations is we want the  product to suitable and work well on our skin

corporate value

1.polite - Their employess are very polite when talking to the customer.

2. Passion - They are continuously moving , inovating and improving their product to be better than before.

3. Integrity - They being honest in their business and showing good moral to us for example the relationship between employer and workers is very closer.]]> 2022-11-19 13:02:15 UTC https://padlet.com/Group_2tinazna/u4lrrcbjnagrs26d/wish/2390895645 2021499936 https://padlet.com/Group_2tinazna/u4lrrcbjnagrs26d/wish/2390930844 1. Company - AINAA BEAUTY 

2.Describe how they interact with customer service
-They  constantly provide their customers with sincere answers to whatever questions they may have
-They always receive feedbacks from customers and improve theirs products if there are any deficiencies 
-They constantly post about their products and are active in helping their customers on social media

3. Who would be internal customers?
- employees 
- representatives 
- owners 

4. Who would be external customers?
- suppliers
- customers 
- society 
- governments
- creditors 
- shareholders 

5. Who will be your customer?
-we will focus more on people who have skin problem 
-teenager 
-people who is desire to maintain clear skin

6. A little bit info about company? 
- The name of business is Ainaa Beauty Skincare, a cosmetics company that offers a variety of cosmetic products such as Ainaa Cleanser and Ainaa Serum. Ainaa Beauty Skincare has also been established in Malaysia since 20th January 2018. The company is led by Hafiz Mahamad and his wife, Syafiqah Aina. Ainaa Cleanser has become the first product of Ainaa Beauty Skincare and has been in high demand in the market. Already entering its fourth year, the company is thriving and has hundreds of stockists and agents working under it including myself. Ainaa Beauty Skincare products get the attention of many people because they are suitable for use by both men and women.

7.AINAA BEAUTY vission and mission 
vision:
Become a trusted place for the people to get facial skin care
mission:
1.Giving a better understanding to people about the important health of facial skin.
2.Become a place for the people to find solutions for those who has skin problems]]> 2022-11-19 14:16:51 UTC https://padlet.com/Group_2tinazna/u4lrrcbjnagrs26d/wish/2390930844