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My business has built up gradually and I provide treatments in many domains, from a clinical to sporting environment. I currently work at Pontypridd Osteopathic Clinic, The Wellness Lounge and with the Dinas Powys Rugby Club.

I have added numerous modalities to make me more versatile and able to treat hypertonic muscles more efficiently.

I have designed my own website, Instagram page and business card with QR code which takes you directly to my website so you can book an appointment.

It was suggested that literacies have a specific role in communication, in this case, an email and text to confirm the client's appointment.

There are numerous texts and emails to the client when booking a massage from the confirmation text and email to the reminder text and email which is sent 24 hours prior to the date of the appointment.

An objective assessment follows this where I look at the client's range of movement. From this I can determine what muscles are restricted and what technique to use to free up the tension or restriction, resulting in improved range of movement.

The heart emojis suggest I love my line of work and appreciate the lovely feedback from the rugby boy. Kaye et al (2016) says that emojis are used to express one's emotions between participants as you are not seeing them in person. In this particular instance, heart emojis express a more personalised response as I really do love what I do and relieving their pain and appreciate their response.

I feel this is applicable when I use the consultation form to plan a treatment as it's "as useful starting point for research into literacy," because regular repeated special/functional tests are carried out to determine the impinged muscles and limited range of movement. Treatment is then based on the findings from the subjective and objective assessments on the consultation form.