Thank you for the Spa Manager (Cik Shah) and the Kechmara Spa team for giving me the opportunity and their guidance.

Operation

• I need to prepare a monthly report which is the total sales in June. Supervise by Cik Shah. (Manager Spa)

  
  

DAY 2 : Tuesday

Operation

• I was assigned to prepare an organization chart every month and send the employee training form to Hr Bertam Resort. Supervise by Ms Irni. (Spa Executive)

  
  

DAY 3 : Wednesday

Operation

• Distribute promotions to customers by Whatsapp, supervise by Zaihan(Receptionist)

• Live in Tiktok at 5.00pm.

DAY 4: Thursday

Off Day

DAY 5: Friday

Operation

• Distribute promotion, host live for promotion monthly

• Handling guest for reservation, supervise for Zaihan

  ( Receptionist )

DAY 6 : Saturday

Operation

• Provide a 'welcoming drink' to guests.

• Distribute spa vouchers to guests in the lobby.

• Make a 'daily basis report'.

DAY 7 : Sunday

Operation

• Live tiktok

• Arranging guest reservations.

• Handling guest for the reservations, supervise by Zaihan ( Receptionist )

DAY 8 : Monday

Operation

• Settle proposal project spa Villa.

• Helping Cikshah prepare a proposal.

DAY 9 : Tuesday

Operation

• Settle booking sheet and make reservation for the guest.

• Helping to housekeping Spa.

  
  

DAY 10 : Wednesday

Operation

• Filling and do the asset list in Kechmara Spa.

DAY 11 : Thursday

Operation

• Handling visitors from UUM students visiting Bertam Resort & Waterpark Pulau Pinang.

• Live in Tiktok at 5pm

• Become a model for therapists to do facial training.

DAY 12 : Friday

Off Day ( Replace Rest Day )

DAY 13 : Saturday

Off Day ( Public Holiday )

DAY 14 : Sunday

Off Day ( Replace Public Holiday )

DAY 15 : Monday

Operation

• Serve 'welcoming drink' to guests.

• Interact and explain to guests about available spa packages.

DAY 16 : Tuesday

Operation

• Added a spa 'call card' at the front office

• Making document 'filling'

• Stamping the use by date for the 'voucher'

  
  

DAY 17 : Wednesday

Operation

• Prepare vouchers that need to be distributed to guests.

• Handling guest for the reservations, supervise by Zaihan ( Receptionist )

DAY 18 : Thursday

Off Day

DAY 19 : Friday

Operation

• Managing sound therapy treatment for 15 pax at Gym Bertam Resort & Waterpark Penang.

• Handling guest registration session

• Managing photography sessions with guests

  
  

DAY 20 : Saturday

Operation

• Handle shooting for marketing purposes.

• Live in Tiktok at 5.00pm.

DAY 21 : Sunday

Operation

• Make a spa "tour" for new staff and explain the spa to them.

• Taking guest "bookings".

  
  

DAY 22 : Monday

Operation

• Making document 'filling'

• Stamping the use by date for the 'voucher'

DAY 23 : Tuesday

Operation

• Make a “recap”

• Making a "daily basis report"

DAY 24 : Wednesday

Operation

• Updating the 'booking sheet'

• Welcoming and serving guests.

• Live in Tiktok at 5.00pm

  
  

DAY 25 : Thursday

Operation

• Every month it is necessary to distribute promotions via mobile phones on Kechmara Spa social media such as Whats up, Instagram and Tiktok.

DAY 26 : Friday

Off Day

DAY 27 : Saturday

Operation

• Calculate the total amount of the voucher

• Making a 'monthly report'

• Entering all the files in 'google drive'

  
  

DAY 28 : Sunday

Off Day ( MC )

DAY 29 : Monday

Operation

• At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

  
  

DAY 30 : Tuesday

Operation

• Entering guest information in the Kechmara Spa 'data base'

• Updating the 'booking sheet'

  
  

DAY 31 : Wednesday

Operation

• Make a 'summary report'

• Make a 'productivity report'

• Calculate the total profit in July.

Off Day ( Public Holiday, Labour Day )

DAY 2 : Thursday

Off Day

DAY 3 : Friday

Operation

• I was assigned to prepare an organization chart every month and send the employee training form to Hr Bertam Resort.

• Supervise by Ms Irni. (Spa Executive)

  
  

DAY 4 : Saturday

Operation

• I suggest doing live on Tiktok to attract guests to Kechmara Spa.

• Traine staff Kechmara spa to do the live in Tiktok.

  
  

DAY 5 : Sunday

Operation

• Learning how to serve guests

• Learn how to make an 'Aroma Chill Towel'

• Learning the types of 'Massage Oil'

  
  

DAY 6 : Monday

Operation

• Making 'filing' of documents according to the order of the documents.

• Create a 'tagging file'

• Create a 'market segment' template

DAY 7 : Tuesday

Operation

• Make a 'purchase requisition form'

• Update stationery arrangement

  
  

DAY 8 : Wednesday

Operation

• Make a 'stationery listing'

• Making 'modelities'

DAY 9 : Thusday

Off Day

DAY 10 : Friday

Operation

• Make an 'operation checklist' during and before returning.

• Making name 'tagging' to be placed in the employee's personal file.

DAY 11 : Saturday

Operation

• Serving and welcoming guests.

• Provide a 'welcoming drink' to guests.

• Make a 'daily sales report'.

DAY 12 : Sunday

Operation

• Handling calls from guests for reservations.

• Live in Tiktok at 5.00pm.

  
  

DAY 13 : Monday

Operation

• Updating the 'market segment'.

• Make a 'listing' of items - items that have been received in excel.

DAY 14 : Tuesday

Operation

• Interact and explain to guests about available spa packages.

• Include all 'therapist commission' documents in their personal file.

• Make a 'daily sales report'

DAY 15 : Wednesday

Operation

• Arrange all 'pythomer' products in the cupboard

• Make payment receipts for guests.

• Make a 'daily sales report'

  
  

DAY 16 : Thursday

Off Day

DAY 17 : Friday

Operation

• Handling guest calls to make reservations

• Provide guest needs such as slippers and a welcome drink before treatment.

• Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

• Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

DAY 18 : Saturday

Operation

• Make a spa "tour" for new staff and explain the spa to them.

• Taking guest "bookings".

DAY 19 : Sunday

Operation

• Distribute spa vouchers to guests in the lobby.

• Live in Tiktok at 5.00pm.

DAY 20 : Monday

Operation

• Entering all the files in 'google drive'

• Added a spa 'call card' at the front office

• Making document 'filling'

  
  

DAY 21 : Tuesday

Operation

• Role play how to serve guests and how to answer questions asked by guests

• Live in Tiktok at 5.00pm

  
  

DAY 22 : Wednesday

Operation

• Learning how to fold towels and how to clean the treatment room.

• Counting the linen used for treatment.

DAY 23 : Thursday

Off Day

DAY 24 : Friday

Operation

• Helping the manager handle VVIP guests for shooting at Kechmara Spa.

• Provide 'Aroma chill towel' and also welcome drink to VVIP guests.

  
  

DAY 25 : Saturday

Operation

• Handling guest calls to make reservations

• Provide guest needs such as slippers and a welcome drink before treatment.

• Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

• Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

DAY 26 : Sunday

Operation

• Attending 'facial' training from Phytomer

• Make a “recap”

• Making a "daily basis report"

  
  

DAY 27 : Monday

Operation

• Attend facial training .

• Become a model for training therapists to do facial training .

DAY 28 : Tuesday

Operation

• Update 'productivity therapist'

• Make a 'sales report' for the month of May

  
  

DAY 29 : Wednesday

Operation

• At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

DAY 30 : Thursday

Off Day

DAY 31 : Friday

Operation

• Tidy up at the reception desk

• Update 'daily sales report'

Orientation Day

• Need to come to some forms to start employment

• Receive the name tag and sticker car for staff

• Make patrols in each department and get to know each other.

• Knowing about Bertam Resort & Waterpark Penang

• Supervise by Mr Anas(Hr Deparment)

DAY 2 : Tuesday

Training Class

• Information related to organization cart in Bertam Resort

• Supervise by Mr Anas

DAY 3 : Wednesday

Operation

• Explanation about spa

• Try to handling guest after treatment

DAY 4 : Thursday

Operation

• I get information related to the Spa such as the menu, how to treat guests, procedures set in the Spa department.

• Getting to know the Kechmara Spa staff.

  
  

DAY 5 : Friday

Operation

• Get detailed information about the Matrix Menu that every Kechmara Spa staff needs to memorize because the Matrix Menu is a priority to know in handling questions from guests.

DAY 6 : Saturday

Operation

• Learn how to make reservations from guests as well as daily and monthly reports

• Supervise by Zaihan ( Reception)

  
  

DAY 7 : Sunday

Operation

• Learn how to handle calls from guests to make reservations.

• Training how to answer guest calls, supervise by Cikshah (Manager Kechmara Spa)

DAY 8 : Monday

Off day

DAY 9: Tuesday

Operation

• Learn about purchase orders that need to be done each month

• Supervise by Zaihan ( Reception )

DAY 10 : Wednesday

Operation

• Learning about the asset list report and needing to complete the asset listing report for the month.

• Supervise by Ms Irni ( Spa Executive )

DAY 11 : Thursday

Operation

• Role play how to serve guests and how to answer questions asked by guests supervise by Cikshah

  ( Manager Kechmara Spa ).

• Handling guest calls to make reservations.

  
  

DAY 12 : Friday

Operation

• Serving VVIP guests who come to visit Kechmara Spa.

• Make file filing at the reception.

DAY 13 : Saturday

Operation

• Provide guest needs such as slippers and a welcome drink before treatment.

• Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

DAY 14 : Sunday

Operation

• Learn how to handle guests when making walk-in reservations.

• Knowing how to serve guests through body language and how to speak when with guests.

• Supervise by Cikshah ( Manager Spa )

DAY 15 : Monday

Operation

• Arranging guest reservations.

• Handling guest for the reservations, supervise by Zaihan ( Reception )

DAY 16 : Tuesday

Operation

• Learn how to explain the idenfinity form to guests in the consultation process.

• Learn how to explain the products used for treatment.

• Supervise by Zaihan ( Reception )

DAY 17 : Wednesday

Operation

• Role play how to serve guests dan training to answer guest calls.

• Supervise by Zaihan ( Reception )

DAY 18 : Thursday

Off Day

DAY 19 : Friday

Replace Public Holiday ( Hari Raya )

DAY 20 : Saturday

Replace Public Holiday ( Hari Raya )

DAY 21 : Sunday

Operation

• Handling guest calls to make reservations

• Provide guest needs such as slippers and a welcome drink before treatment.

• Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

• Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

  
  

DAY 22 : Monday

Operation

• Studying the existing system used by Kechmara Spa.

• Supervise by Spa Executive

  
  

DAY 23 : Tuesday

Operation

• Handling guest call to do the booking .

• Making reservation for the guest .

  
  

DAY 24 : Wednesday

Operation

• List database of guest information to distribute promotions.

• Save the guest number on the mobile phone.

DAY 25 : Thursday

Operation

• Every month it is necessary to distribute promotions via mobile phones on Kechmara Spa social media such as Whats up, Instagram and Tiktok.

DAY 26 : Friday

Operation

• Perform cleaning in each treatment room and also outside the Spa and clean the reception area so that it always looks clean.

• Continue distribute promotions via mobile phones monthly, supervise by Zaihan ( Receptionist )

DAY 27 : Saturday

Operation

• Learned how to distribute RM50 vouchers to guests at the Bertam Resort & Waterpark Penang lobby.

DAY 28 : Sunday

Operation

• Handling guest calls to make reservations

• Provide guest needs such as slippers and a welcome drink before treatment.

• Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

• Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

DAY 29 : Monday

Operation

• Attending the celebration Hari Raya proposed by the owner of Bertam Resort & Waterpark Penang.

• At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

• Handling guest for reservation, supervise by Zaihan

  ( Reception )

DAY 30 : Tuesday

Off Day ( Replace Rest Day)

Operation

• Record and file the training form in August

• Get signatures from all therapists to send to Human Resources every month.

• Supervise Ms Irni (Spa Executive )

  
  

DAY 2 : Monday

Operation

• Complete preparations such as lighting a burner in every corner of the VVIP (Air Force Coronation Ceremony) hall.

• File the feedback form and the identification form.

  
  

DAY 3 : Tuesday

Operation

• Make promotion posts on every social media such as Instagram, Tiktok and Whatsapp.

• Live in Tiktok at 5pm.

  
  

DAY 4 : Wednesday

Operation

• Handing out flyers at the Penang waterpark parking lot and Bertam Resort lobby.

• Record the number of guests who received the flyers.

  
  

DAY 5 : Thursday

Off Day

DAY 6 : Friday

Operation

• Assisting the therapist in setting up sound therapy for 25 guests at the gym.

• Handle guests who perform sound therapy.

  
  

DAY 7 : Saturday

Operation

• Handling guest calls to make reservations

• Provide guest needs such as slippers and a welcome drink before treatment.

• Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

• Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

  
  

DAY 8 : Sunday

Operation

• Distribute vouchers in the lobby.

• Managing guest bookings through calls and walk-ins

• Live in Tiktok at 5.00pm.

  
  

DAY 9 : Monday

Operation

• Prepare the guest's needs before doing the treatment.

• Collect payments from guests and create payment receipts.

• Doing recaps that are sales results.

  
  

DAY 10 : Tuesday

Operation

• Make a spa "tour" for new staff and explain the spa to them.

• Taking guest "bookings".

  
  

DAY 11 : Wednesday

Operation

• Handing out flyers in the parking lot.

• Visit the Spa Villa which will be opened in December.

DAY 12 : Thursday

Operation

• Create an organization chart for the Spa department.

• Manage the booking of guests who want to make treatment.

• Live in Tiktok at 5.00pm.

  
  

DAY 13 : Friday

Operation

• Arranging guest reservations.

• Handling guest for the reservations, supervise by Zaihan ( Reception )

DAY 14 : Saturday

Off Day ( Replace Rest Day )

DAY 15 : Sunday

Off Day ( Replace Public Holiday, Merdeka )

DAY 16 : Monday

Off Day ( Replace Public Holiday, Awal Muharam )

DAY 17 : Tuesday

Operation

• Making reservations from guests about treatments.

• Handling guests for treatment.

  
  

DAY 18 : Wednesday

Operation

• Distribute vouchers to guests in the lobby.

• Doing head and shoulders for guests for free.

• Record the number of guests in excel as a data base.

  
  

DAY 19 : Thursday

Off Day

DAY 20 : Friday

Operation

• Interact and explain to guests about available spa packages.

• Make a 'daily sales report'.

  
  

DAY 21 : Saturday

Operation

• Welcoming and serving guests.

• Serve 'welcoming drink' to guests.

• Distribute vouchers in the lobby.

DAY 22 : Sunday

Operation

• Entering guest information in the Kechmara Spa 'data base'

• Make a 'daily sales report'

• Create a 'daily sales therapist'

  
  

DAY 23 : Monday

Operation

• Serving and welcoming guests.

• Provide a 'welcoming drink' to guests.

• Make a 'daily sales report'.

  
  

DAY 24 : Tuesday

Operation

• Make a 'listing' of items - items that have been received in excel.

• Live in Tiktok at 5.00pm.

  
  

DAY 25 : Wednesday

Operation

• Every month it is necessary to distribute promotions via mobile phones on Kechmara Spa social media such as Whats up, Instagram and Tiktok.

• Live on Tiktok at 5pm.

  
  

DAY 26 : Thursday

Operation

• Become a model for a therapist for facial and body massage training.

• Helping the therapist clean the treatment room such as changing the bed sheets, cleaning the toilet and other.

  
  

DAY 27 : Friday

Operation

• Distribute spa vouchers to guests in the lobby

• Make a 'daily basis report'

• Sending reports to the 'front office'

  
  

DAY 28 : Saturday

Operation

• Handing out RM 50 vouchers in the lobby to guests at Bertam Resort & Waterpark Penang every weekend.

• Giving free head and shoulder treatment to guests every weekend in the lobby.

  
  

DAY 29 : Sunday

Operation

• At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

DAY 30 : Monday

Operation

• Make a 'summary report'

• Make a 'productivity report'

• Calculate the total profit in September.

• Fill in all guest information in the 'market segment'

• Updating the 'booking sheet'

Operation

• Prepare a training report in May to be sent to Human Resources.

• Live in Tiktok at 5.00pm.

• Distribute voucher for the guest at lobby.

  
  

DAY 2 : Sunday

Operation

• Make a role play every month about how to serve guests at Kechmara Spa.

• Need to go through a test about the menu matrix which is related to the treatment menu available at Kechmara Spa and the products used for guests.

DAY 3 : Monday

Operation

• Making videos and editing videos about Kechmara Spa for marketing purposes on Tiktok, Instagram and Whatsapp.

• Live in Tiktok at 5.00pm

  
  

DAY 4 : Tuesday

Operation

• Entering all the files in 'google drive'

• Added a spa 'call card' at the front office.

DAY 5 : Wednesday

Operation

• Making document 'filling'

• Stamping the use by date for the 'voucher'

• Live in Tiktok at 5.00pm.

DAY 6 : Thursday

Off Day

DAY 7 : Friday

Operation

• Serve 'welcoming drink' to guests.

• Explain to guests about the packages available at the spa.

• Make a 'daily sales report'

• Send reports to the front office.

DAY 8 : Saturday

Operation

• Handing out RM 50 vouchers in the lobby to guests at Bertam Resort & Waterpark Penang every weekend.

• Handling guest calls to make reservations.

  
  

DAY 9 : Sunday

Operation

• Make a spa "tour" for new staff and explain the spa to them.

• Taking guest "bookings".

DAY 10 : Monday

Operation

• Interact and explain to guests about available spa packages.

• Include all 'therapist commission' documents in their personal file.

DAY 11 : Tuesday

Operation

• Counting inventory at the spa.

• Modifying the position of groceries at the reception for the purpose of taking pictures.

• Mopping and dusting the reception area.

DAY 12 : Wednesday

Operation

• Rearranging files at reception.

• Relabeling corrupted files.

  
  

DAY 13 : Thursday

Off Day

DAY 14 : Friday

Operation

• Handle guests who make inquiries about packages at the Spa.

• Tidy up the reception area.

DAY 15 : Saturday

Operation

• Distribute vouchers for each guest in the lobby on weekends.

• Providing friendly hospitality to guests who visit Kechmara Spa

DAY 16 : Sunday

Operation

• Assist the therapist in rearranging the position of the bed and accessories in the treatment room.

• Completing the calculation of towels for Spa use.

DAY 17 : Monday

Off Day ( Raya Haji )

DAY 18 : Tuesday

Operation

• Serving guests who come to visit Kechmara Spa.

• Explaining the package and also the massage oil offered at Kechmara Spa.

DAY 19 : Wednesday

Operation

• Entering guest information in the Kechmara Spa 'data base'

• Make a 'daily sales report'

• Create a 'daily sales therapist'

  
  

DAY 20 : Thursday

Off day

DAY 21 : Friday

Operation

• Fill in all guest information in 'market segment'

• Updating the 'booking sheet'

• Welcoming and serving guests

  
  

DAY 22 : Saturday

Operation

• Taking guest "bookings".

• Welcoming guests who come to the spa.

  
  

DAY 23 : Sunday

Operation

• Distribute vouchers for each guest in the lobby on weekends.

• Live in Tiktok at 5.00pm

DAY 24 : Monday

Operation

• Looking for ideas to design content to post

• Live in Tiktok at 5pm

  
  

DAY 25 : Tuesday

Operation

• Every month it is necessary to distribute promotions via mobile phones on Kechmara Spa social media such as Whats up, Instagram and Tiktok.

• Live on Tiktok at 5pm.

DAY 26 : Wednesday

Operation

• Help the reception serve guests who make reservations.

• Assist the therapist in hosukeeping and closing the treatment room.

DAY 27 : Thursday

Off Day

DAY 28 : Friday

Operation

• Mopping and dusting the reception area

• Cleaning the outside of the Spa with a mop and watering the trees.

DAY 29 : Saturday

Operation

• At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

DAY 30 : Sunday

Operation

• Calculate the total profit in June

• Fill in all guest information in the 'market segment'

• Updating the booking sheet

  
  

Off Day

DAY 2 : Friday

Operation

• I was assigned to prepare an organization chart every month and send the employee training form to Hr Bertam Resort. Supervise by Ms Irni. (Spa Executive)

  
  

DAY 3 : Saturday

Operation

• Make cleaning in every corner of the Spa

• Light a candle on every burner in the Spa

  
  

DAY 4 : Sunday

Operation

• Manage guests who come walk in to inquire about the Spa Menu.

• Live in Tiktok at 5pm.

  
  

DAY 5 : Monday

Operation

• Handling guest calls to make reservations.

• Arranging the therapist's schedule.

• Make customer reservations on the time.

DAY 6 : Tuesday

Operation

• Handling guest calls to make reservations

• Provide guest needs such as slippers and a welcome drink before treatment.

• Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

• Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

• Live in Tiktok at 5pm.

DAY 7 : Wednesday

Operation

• Handling guest complaints related to the hotel

• Provide the best service by giving free treatment to the guest.

  
  

DAY 8 : Thursday

Off Day

DAY 9 : Friday

Operation

• Cleaning each room after treatment such as changing dirty sheets, mop in every corner of the treatment room and vacuum.

• Distribute voucher for the guest.

  
  

DAY 10 : Saturday

Operation

• Handing out RM 50 vouchers in the lobby to guests at Bertam Resort & Waterpark Penang every weekend.

• Live in Tiktok at 5.00pm

  
  

DAY 11 : Sunday

Operation

• Arranging guest reservations.

• Handling guest for the reservations, supervise by Zaihan ( Reception )

DAY 12 : Monday

Operation

• Perform cleaning in each treatment room and also outside the Spa and clean the reception area so that it always looks clean.

  
  

DAY 13 : Tuesday

Operation

• Serving and welcoming guests.

• Provide a 'welcoming drink' to guests.

• Live in Tiktok at 5.00pm.

  
  

DAY 14 : Wednesday

Operation

• Explaining the packages available at Kechmara Spa

• Managing reservations from guests for treatment.

  
  

DAY 15 : Thursday

Off Day

DAY 16 : Friday

Operation

• Making booking arrangements for guests.

• Managing consultation matters before carrying out treatment.

• Collect payments from guests and introduce therapists to guests.

  
  

DAY 17 : Saturday

Operation

• Attend the blood donation ceremony held at Dewan Bertam Resort & Waterpark Pulau Pinang.

• Live in Tiktok at 5.00pm.

  
  

DAY 18 : Sunday

Operation

• Distribute vouchers in the lobby

• Broadcast live on Tiktok at 5.00 pm

  
  

DAY 19 : Monday

Operation

• Counting and relisting used products.

• Record the dirty linen each time dirty linen is removed.

  
  

DAY 20 : Tuesday

Operation

• Handling guest calls to make reservations

• Provide guest needs such as slippers and a welcome drink before treatment.

• Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

• Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

  
  

DAY 21 : Wednesday

Operation

• Become a model for a therapist for facial and body massage training.

• Cleaning the reception room and reflexology room.

  
  

DAY 22 : Thursday

Off Day

DAY 23 : Friday

Operation

• Record all cards from guests at the event held by Bertam Resort for database use.

• Live in Tiktok at 5.00pm.

DAY 24 : Saturday

Operation

• Create a new database listing.

• Live in Tiktok at 5.00pm.

  
  

DAY 25 : Sunday

Operation

• Every month it is necessary to distribute promotions via mobile phones on Kechmara Spa social media such as Whats up, Instagram and Tiktok.

DAY 26 : Monday

Operation

• Updating the 'market segment'

• Make a 'listing' of items - items that have been received in excel.

  
  

DAY 27 : Tuesday

Operation

• Preparing preparations for the month of Merdeka Day.

• Making decorations in the reception area.

  
  

DAY 28 : Wednesday

Operation

• At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

• Cleaning the reception area.

  
  

DAY 29 : Thursday

Off Day

DAY 30 : Friday

Off Day ( Replace Public Holiday )

DAY 31 : Saturday

Operation

• Handing out RM 50 vouchers in the lobby to guests at Bertam Resort & Waterpark Penang every weekend.

• Completes recaps and also reviews each report to be given to Spa executives.