RM Oblad by Rean Margaret Oblad

(POST OFFICE CHARGES/TIME OF DELIVERY/CUSTOMER WANTS THE ITEM TO BE DELIVERED IN ONE PARTIICULAR POST OFFICE EVERY TIME)

mahrguh — 2019-02-22 09:58:34 UTC

Hello

I understand that the delivery date of your order is longer than you expected. We strive to maintain low shipping costs, therefore some items may take longer to arrive due to the size, weight, shipping carrier, and destination of your order.

Please keep in mind that some of the international shipping companies used by our stores are unable to provide real-time detailed tracking information.

To learn more about shipping and delivery, you may find this article useful: https://www.wish.com/faq/shipping-delivery

For the postage, we cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.

For your concern with regards which post office your item will be delivered, I am sorry but we do not have a control over that. If you wish for your items to be delivered in one specific post office every time you order, you may contact the courier that will deliver your item in the future.

We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation.

I hope we're able to provide a much better experience with your next order.

We hope this helps and we look forward to assisting you with any other questions or concerns.

Rean
Wish Customer Support

INSTRUCTIONS

mahrguh — 2019-02-22 10:10:12 UTC

Wish and the stores on Wish are always looking to give you thorough, informative answers to the questions you have on Wish. If for any reason you need to contact Wish or one of Wish's stores, you can do so by following the instructions below:

On Mobile
1.Navigate to your Order History page.
2.Find your transaction on this page.
3.Tap on the big blue "Contact Support" button.
4.Select the most appropriate topic.
5.Describe your issue and tap “Ask Question.”

On Web
1.While logged in, go to your Order History page: https://www.wish.com/transaction
2.Find the item you're looking to contact support about.
3.Click "Contact Support," located under the item's name.
4.Select the most relevant topic.
5.Describe your issue.
6.Click "Ask Question."

This will open a support question with our support team. We should be able to respond within 1-2 days.

Rean
Wish Customer Support

OFFER - DOES NOT FIT

mahrguh — 2019-02-22 10:12:53 UTC

Hello

Thank you for contacting Wish and for sending a photo.

I'm sorry to hear that this item does not fit. To help you with this, I would like to offer you a full refund for this item including the shipping cost without returning back the item. By accepting the refund you can repurchase the item from another store on Wish at your most convenient time rather than waiting for the store's response if they'll agree to send a replacement. If you would like to accept the refund, please respond to us as soon as possible so that we can take the appropriate action.

We appreciate your understanding and hope to hear back from you soon!

Rean
Wish Customer Support

OFFER - COMMON RESPONSE

mahrguh — 2019-02-22 10:13:26 UTC

Since you are one of Wish valued customer, I would like to offer you a full refund for this item including the shipping cost. By accepting the refund, you may repurchase the item from a different store at your most convenient time. If you would like to accept the refund, please respond to us as soon as possible so that we can take the appropriate action.

We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation.

I hope we're able to provide a much better experience with your next order.

We hope this helps and we look forward to assisting you with any other questions or concerns.

Rean
Wish Customer Support

OFFER - 30-DAY REPLACEMENT

mahrguh — 2019-02-22 10:14:42 UTC

Hello

Thank you for bringing this to our attention and for uploading the photos.

I'm sorry to hear about your purchase. We'd love to solve this issue for you as soon as possible, but just to inform you the replacement will take 30 days delivery time frame.

To avoid the hassle of waiting, I would like to offer you a full refund for this item instead, including the shipping cost without returning the item. Once accepted, you may repurchase the same item from other stores on Wish at your most convenient time.

If you would like to accept the refund, please respond to us as soon as possible.

We appreciate your patience and look forward to hearing from you soon.

Rean
Wish Customer Support

OFFER - SIZE

mahrguh — 2019-02-22 10:16:11 UTC

Hello

Thank you for contacting Wish and for sending a photo. Size is important in this kind of product, thus, customer's comfort should be at its best.

I will be happy to prioritize this and help you with your request and I successfully reported this item to our Wish specialist for further review.

We strive to provide the highest quality products on our platform, we would like to offer you a refund for this item.

By accepting the refund, you may repurchase this item from a different store at your most convenient time. If you would like to accept the refund, please respond to us as soon as possible.

We appreciate your understanding and hope to hear back from you soon.

Rean
Wish Customer Support

SHIPPING COMPANY ETA

mahrguh — 2019-02-22 10:18:14 UTC

Hello

Thanks for bringing this to our attention.

We know how much you'd like to receive your order as soon as possible. Please be advised that this item is shipping from overseas. Shipping time will depend on the individual store and the shipping destination. We let our stores choose the shipping company to deliver your package. Shipment movement information is captured each time a tracking label is scanned in the carrier's system.

There may be several days between scans if the shipment is going cross-country or moving between countries or territories. This does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while.

I can confirmed that your item is still on your way, The item may arrive as early as Mar 2, 2019 but not later than Mar 30, 2019. Keep in mind that delivery dates is just an estimation. I've take down notes on your order and if in case it remains undelivered, please return to this support ticket and let us know and rest assured that we'll stay with you until this matter gets resolved.

I've also checked the rating of the store that has shipped your package and I was able to confirm that this store has a good reputation on delivering items and most of the time, the item from them arrive earlier than the expected delivery date.

For you to timely check the whereabouts of your item, please check the link I have provided below:

https://wish.com/transaction/track?tid=5c5fc1e2a764b08e95482216&vid=5b4497ff2af7627ed76161a4

We appreciate your understanding on this matter. If you have any other concerns, please feel free to contact us and we'll be glad to help you.

Thanks for shopping on Wish.

Rean
Wish Customer Support

ITEM DIDN'T ARRIVE YET (WITHIN ETA)

mahrguh — 2019-02-22 10:18:39 UTC

Hello

Thank you for contacting us regarding the status of your item. As I've checked your order, it's expected to arrive as early as Feb 22, 2019 but not later than Mar 22, 2019. Please be advised that the estimated time of arrival of the item will depend on the destination, weight, size and shipping carrier.

For you to timely check the whereabouts of your item, please check the link I have provided below:

https://wish.com/transaction/track?tid=5c55c1b8ab0443362780a18e&vid=5bcaecf068bddd07286e4007

I'm very excited for you to receive your item and please know that we appreciate your patience.

I've take down notes on your order and if in case it remains undelivered, please return to this support ticket and let us know and rest assured that we'll stay with you until this matter gets resolved.

We appreciate your understanding on this matter. If you have any other concerns, please feel free to contact us and we'll be glad to help you.

Rean
Wish Customer Support

ITEM IS SET TO ARRIVE WITHIN THE DAY~

mahrguh — 2019-02-22 10:19:48 UTC

Hello

Thank you for contacting us regarding the status of your item. I've thoroughly checked your order and confirmed that the item is set to arrive today so we highly advise you to wait within the day. If in any case the item will not be delivered, please don't hesitate to reach us out so that we can provide immediate assistance.

We appreciate your patience and understanding.

Rean
Wish Customer Support

WITHIN ETA

mahrguh — 2019-02-22 10:20:21 UTC

Hello

Thank you for getting in touch with us.

I'm sorry to hear that your item hasn't reached you yet. After carefully checking the tracking information of your package, I was able to confirmed that your item is expected to arrive today. If it's not too much of a hassle, kindly wait for the delivery within 24 hours or until tomorrow.

You can find the tracking details in this link below:

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If in case it remains undelivered, please return to this support ticket and let us know and rest assured that we'll stay with you until this matter gets resolved.

We truly appreciate your patience and hope your item arrives soon.

Thank you for shopping on Wish.

Rean
Wish Customer Support

ADDRESS CONFIRAMTION

mahrguh — 2019-02-22 10:22:39 UTC

Hello

I understand that the shipping address for this item is wrong. Please provide us the information needed as shown below to confirm the shipping details:

Full Name:
Street :
City :
State / Province :
Zip / Postal Code :
Country :
Phone Number :

Kindly get back to us as soon as possible so we can help you change your shipping address before the store ships the item.

Thanks for shopping on Wish.

Rean
Wish Customer Support

INTRO - EMPATHY

mahrguh — 2019-02-22 10:28:20 UTC

Thank you for contacting Wish and for bringing this concern to our attention. We're sorry to hear about your purchase. I understand how you feel as this is not what we want you to experienced.

CLOSING - RATING

mahrguh — 2019-02-22 10:28:40 UTC

Have a good day and tell us more about our service, please rate our customer support by answering the question below.

INTRO - MERCHANT EMPATHY

mahrguh — 2019-02-22 10:29:13 UTC

Thank you for patiently waiting for our response. In behalf of the store, we would like to extend our sincerest apologies to hear about your purchase.

COMMON RESPONSE

mahrguh — 2019-02-22 10:30:14 UTC

Hello

Thank you for contacting Wish and for bringing this concern to our attention. We're sorry to hear about your purchase. I understand how you feel as this is not what we want you to experienced.

To assist you further, may we require you to upload a photo of the actual item received - in full clear image from top to bottom. This allows us to comply with our guidelines and to have a better visualization of the item.

Please know that we don't mean any further inconvenience on your part. We only want to make sure that we have all the details correct so we can assist you accordingly. And also, please keep in mind that we trust you as a customer and this only one of our top requirements for our documentation.

Once validated, we will definitely make this right for you. We appreciate your understanding and hope to hear back from you soon.

More power,

Rean
Wish Customer Support

UNABLE TO FULFILL REPLACEMENT

mahrguh — 2019-02-22 10:55:16 UTC

Hello

Thank you for waiting patiently.

I'm sorry to hear about your purchase. I have received an update from the store and they are unable to fulfill your replacement request. In behalf of the store, I would like to offer you a full refund for this item including the shipping cost without returning back the item. By accepting the refund, you may repurchase this item from a different store on Wish at your most convenient time.

If you are willing to accept the refund please reply to this message as soon as possible. We appreciate your understanding and hope to hear back from you soon.

Rean
Wish Customer Support

REQUEST TO HAVE CHANGES

mahrguh — 2019-02-22 10:55:42 UTC

Hello

Thank you for contacting Wish.

I understand that you need to make changes with this order. To ensure that we give you accurate information, we've contacted the store and asked them regarding your request. We should hear back from them within 48 hours. We will follow-up with you as soon as we get a response.

In the meantime, please let us know if you have further questions and we'll be more than happy to help.

Rean
Wish Customer Support

CONTACT BACK

mahrguh — 2019-02-22 10:56:04 UTC

Hello

Thank you for patiently waiting for our response. In behalf of the store, we would like to extend our sincerest apologies for the inconvenience it has caused you.

The store has already submitted your concern to the relevant technical department. However, they are currently not available. If possible, kindly contact us back on Monday for us to provide immediate assistance.

Thank you for your patience. We are very eager to resolve this matter for you and we appreciate your understanding.

Kind Regards,

Rean
Wish Customer Support

TRACKING NUMBER DON'T MATCH

mahrguh — 2019-02-22 12:12:25 UTC

Hello

Thanks for getting back to us.

I'm sorry to hear that you received an incorrect item. We sincerely apologize for this situation, please know that this is not the experience we want for our valued customers like you to have. I also understand that a refund was offered prior to this. Before we proceed, I've carefully checked the tracking number on the photo you provided which is ________ and it doesn't match on the tracking number dedicated for your item which is ________________

Moreover, I can see that there is a first sticker that was attached on the package and was being covered on the last sticker where you can see the latest tracking number. With this, can you peel off the last sticker that was attached on the package to see the original tracking number? Once it match (___), kindly take a photo of it and send it to us so that we'll proceed to the next step of the process as quickly as possible.

We really appreciate your patience and look forward to hearing back.

Rean
Wish Customer Support

CAN'T PROVIDE SHIPPING LABEL

mahrguh — 2019-02-22 12:13:31 UTC

Hello

Thanks for writing back. I understand you no longer have the shipping label unfortunately we cannot proceed to the next step of the process without meeting the requirements for us to verify.

For future reference, please keep the shipping or packaging label as we will be needing it to verify the issue. Kindly understand that we would need to have this documented as this allows us to investigate the issue further while providing valuable feedback to the store.We appreciate your understanding and thanks for choosing Wish.

Rean
Wish Customer Support

FULFILLED CORRECTLY

mahrguh — 2019-02-22 12:14:53 UTC

Hello

Thanks for getting in touch with us and I appreciate the uploaded photo.

I understand you feel the product you received didn't accurately match your order and apologize for any confusion. Based on our records, the variation you selected was color _____ and the store fulfilled the order correctly.

You can view your order details here:

Product Details:

Name:
SKU:
Size:
Color:
Merchant:

Please let us know if you need further assistance and we are more than happy to help you. Thanks for choosing Wish.

Rean
Wish Customer Support

QUANTITY - LISTING

mahrguh — 2019-02-22 12:15:47 UTC

Hello

Thanks for bringing this to our attention and for uploading a photo.

We're sorry to hear that this item doesn't match listing. Upon checking the order details, I noticed that you've purchased 2 quantities for this item. I would like to confirm if you are having the same issue with the other item as well? If yes, please provide us a photo of both items as part of our standard procedure for us to comply with our guidelines. Please understand that we need this photo to proceed to the next step of the process.

We apologize for this extra step and look forward to hearing back from you.

Rean
Wish Customer Support

QUANTITY - COLORS

mahrguh — 2019-02-22 12:15:59 UTC

Hello

Thank you for reaching out and for uploading a photo. I really appreciate it.

As I have checked, you have ordered two bracelets with two colors the black and the rosegold.

Please be informed that this ticket is intended only for the color black. If this is the item you are having a problem with please confirm to us so that we can proceed with the proper procedures.

If you're concern is for the bracelet with the rosegold, then requesting a refund would require you to open a new ticket.

For further assistance, please open a ticket for the specific product where you'd like help. That'll allow us to help with any issues relating to each product. To open a new ticket for another item, please follow these steps below:

1. Go to your Order History: http://www.wish.com/transaction
2. Select the item related to your issue
3. Click 'Contact Support' to describe your question
4. Attach a photo, if necessary
5. Proceed to 'Ask Question'

I hope this has been helpful to you. And if you have inquiries, please let us know and we'll be happy to help.

Best wishes,

Rean
Wish Customer Support

QUANTITY - DAMAGED 1

mahrguh — 2019-02-22 12:16:12 UTC

Hello

Thank you for getting in touch with us and we appreciate you uploading the photo of your item.

I'm sorry to hear that you received a damaged (ITEM). It shows that you have ordered two (2) quantities for this particular product. Please verify if both of the items were received damaged and provide us a photo clearly showing any defects or issues on both items. Kindly understand that we would need to have this documented as this allows us to investigate the issue further while providing valuable feedback to the store. You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area. Once we received the photo, we'll proceed to the next step of the process as quickly as possible.

We really appreciate your patience and look forward to hearing back.

Rean
Wish Customer Support

QUANTITY - DAMAGED 2

mahrguh — 2019-02-22 12:16:37 UTC

Hello

Thank you for contacting Wish and for sending a photo.

I apologize for the inconvenience with the glass pot. As I checked, you have placed 2 orders for this item. Kindly confirm if both items are affected with this issue and kindly send us a photo of the other one as well, for us to proceed to the next step of the process in accordance with our 30-day policy.

We are hoping for your assistance and look forward to hearing from you soon.

Rean
Wish Customer Support

REFUND CONFIRMATION 1

mahrguh — 2019-02-22 12:18:32 UTC

Hello

Thank you for being patient and waiting 15 business days for the refund to go through. I understand you are still having trouble verifying the refund. As previously mentioned, our records show that your order was refunded on December 13, 2018.

At this point, it may be best to contact your bank or financial institution to see if there are complications with receiving the refunded amount. Your bank or financial institution may be best equipped to help you with this matter.

Please don't hesitate to let us know if you have any other questions.

Sincerely,

Rean
Wish Customer Support

REFUND CONFIRMATION 2

mahrguh — 2019-02-22 12:18:47 UTC

Hello

Thank you for keeping in touch with us. I understand that you still do not see the refund in your account. Since refunds may take up to 15 business days to reflect on your statement, I ask that you wait until January 22, 2019 it's still possible the refund will go through. Please be reminded that "business days" does not include Saturdays and Sundays including holidays.

Please let us know If you don't see the refund reflected on the statement of your payment method by January 22, 2019 so we can resolve this for you. I also suggest you to please communicate with your bank personnel after the said date.

I hope this clear things up, if you have anymore questions, feel free to contact us back. We are more than glad to help you.

Rean
Wish Customer Support

SHIPPING LABEL - COMMON RESPONSE

mahrguh — 2019-02-22 12:19:37 UTC

Hi

Thanks for writing in and we appreciate that you brought this matter to our attention. I want to extend my sincerest apologies to hear about your purchase.

If you would kindly upload another photo of the item with packaging clearly showing the label and the tracking number. We'll go ahead and proceed with the right action in your purchase. You can attach an image by clicking 'Attach a photo' at the bottom of this message.

Please know that we don't mean any further inconvenience on your part. We only want to make sure that we have all the details correct so we can assist you accordingly. And also, please keep in mind that we trust you as a customer and this only one of our top requirements for our documentation.

Once validated, we will definitely make this right for you. We appreciate your understanding and hope to hear back from you soon.

Rean
Wish Customer Support

PLEASE PROVIDE IF SHIPPING LABEL AVAILABLE

mahrguh — 2019-02-22 12:20:28 UTC

Hello

Thank you for contacting Wish.

I'm sorry to hear that your order wasn't fulfilled correctly. Before proceeding with a suitable action, I just want to ask if you still have the packaging? If yes, I would need a picture of the packaging clearly showing the label and the tracking number.

Once the photo is uploaded, we will proceed to the next step of the process in accordance with our 30-day policy. Rest assured that we'll stay with you until this matter gets resolved.

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

Please do understand that we would need to have this documented and this allows us to investigate the issue further while providing valuable feedback to the store.

We appreciate your patience and look forward to hearing back from you.

Thanks for shopping on Wish!

Rean
Wish Customer Support

ACTUAL ITEM AND SHIPPING LABEL

mahrguh — 2019-02-22 12:21:44 UTC

Hello

Thank you for reaching us and I want to extend my sincerest apologies about your purchase.

I totally understand what you are feeling right now and how important it is for you to receive the exact item that you ordered. As part of our standard procedure, kindly upload a photo of the actual item you received with packaging clearly showing the label and the tracking number. We'll go ahead and proceed with the right action in your purchase. You can attach an image by clicking 'Attach a photo' at the bottom of this message.

Please know that we don't mean any further inconvenience on your part. We only want to make sure that we have all the details correct so we can assist you accordingly. And also, please keep in mind that we trust and valued you as a customer and this only one of our top requirements for our documentation.

Once validated, we will definitely make this right for you. We appreciate your understanding and hope to hear back from you soon.

Rean
Wish Customer Support

UNDELIVERED - PROOF

mahrguh — 2019-02-22 12:26:39 UTC

Hello

Thank you for contacting Wish.

I'm very sorry to hear that you didn't receive your order yet. May we ask for a documentation or proof that you didn't received the item as it is lost or stolen by carrier we can take appropriate action. We sincerely ask for your cooperation and understanding on this matter.

We appreciate your understanding and hope to hear back from you soon.

Rean
Wish Customer Support

UNDELIVERED - CONTACT USPS

mahrguh — 2019-02-22 12:27:11 UTC

Hello

Thanks for contacting Wish.

I understand that you're still unable to find your package. May we ask if you already reach out to your post office regarding your package? If not, we recommend contacting them since USPS was the last shipping carrier to handle your package, they will be the best point of contact to provide assistance.

Wish generally doesn’t provide refunds on items with confirmed deliveries, but if you could ask for a documentation or proof that you didn't received the item as it is lost or stolen we can take appropriate action. We sincerely ask for your cooperation and understanding on this matter.

Thanks for shopping on Wish.

Rean
Wish Customer Support

CAN NO LONGER CANCEL ORDERS

mahrguh — 2019-02-22 12:28:47 UTC

Hello

Thanks for bringing this to our attention.

I understand that you'd like to cancel this order and get a refund. Based on the order details, it appears that the store has already processed your item so that they can fulfill their commitment to you which is to deliver your package at the earliest possible time.

In the meantime, please wait for the item to arrive. This is because changes/cancellations aren't available while your package is in transit. As of this moment, we don't have an option to process a refund right away and I hope you understand.

I can guarantee you that we will make things right for you, as you're always fully covered by our 30-day policy. Here are the guidelines, wherein you can get a refund for this item:

1.Send us a photo of the item as soon as you received it so we can assist you further on how you can get a refund for this purchase.

2. Just in case the order remains undelivered on our promised date, do let us know so that we can further assist.

For future purchases, you may cancel an item within 8 hours after checking out, you can cancel your order by tapping 'Cancel Order' under the item from within the Wish app or at www.wish.com/transaction

I appreciate your understanding on this matter. Please let us know if you need further assistance and we are more than happy to help.

Thanks for choosing Wish.

Rean
Wish Customer Support

AMOUNT CHARGED

mahrguh — 2019-02-22 12:30:21 UTC

Hello

Thank you for contacting Wish and for bringing this concern to our attention.

I'm sorry to hear that you were charged twice of the amount of ___. I know how important it is for you to resolve this matter. As part of our standard procedure, kindly send us a copy of your banking statement. We'll go ahead and proceed with the right action to this issue. You can attach an image by clicking 'Attach a photo' at the bottom of this message.

Please know that we don't mean any further inconvenience on your part. We only want to make sure that we have all the details correct so we can assist you accordingly. And also, please keep in mind that we trust you as a customer and this only one of our top requirements for our documentation.

Once validated, we will definitely make this right for you. We appreciate your understanding and hope to hear back from you soon.

Rean
Wish Customer Support

REQUEST A PHOTO OF BANKING STATEMENT

mahrguh — 2019-02-22 12:30:55 UTC

Hello

Thank you for bringing this to our attention.

I apologize that the amount of $255 was credited to your account. To better assist you, may we request a photo of your bank statement, showing that you were charged of the said amount. This allows us to properly investigate the issue and to make sure that we'll be doing the right action.

As soon as we receive the required photo, we’ll proceed to the next step as quickly as possible.

Please let us know if you have any other questions, we look forward to hearing back from you.

Rean
Wish Customer Support

WISH CASH EXPLANATION

mahrguh — 2019-02-22 12:32:23 UTC

Hello

Thank you for your response.

I understand that you want the refund to be processed on your Wish Cash. Please be advised that at this time, we can only issue refunds back to your original form of payment and are unable to reissue funds to a different card, account, or payment method.

If you used a card that was cancelled, lost, or expired, please contact your bank to inform them of the incoming refund. Your bank should be able to re-route the payment to your new card, a different banking account, or mail a physical check to you.

If you paid with a prepaid card, most banks will either process your refund to the original card or provide a replacement.

To learn more about Wish's refund policy, please review this link below:

https://www.wish.com/return_policy

If you'd like to proceed with the refund process, do let us know and we'll further assist.
We're looking forward to your response and providing you further assistance. Thanks for choosing Wish.

Rean
Wish Customer Support

QUERIES

mahrguh — 2019-02-22 12:33:11 UTC

Hello

Thanks for getting back in touch.

I'm sorry to hear that the item you received didn't fit. I understand that you want a replacement for a larger size. However, you will be charged for the return shipping costs depending on your location, and some shipping options can vary by product. Some items include a $6 return shipping label, while others require the customer to cover the full return shipping cost.

To determine the cost of the return shipping, we suggest working with your local post office or preferred carrier. Once you've returned the item, please don't forget to enter the tracking number in the link below so that we can confirm the return delivery of your return. We require the return tracking number to process the refund.

https://wish.com/return-center/request?tid=5bee44ff1fec838e89903feb&vid=59005806a9089719b7142524&rr=6

We hope this helps. Please let us know if you have any other questions.

Rean
Wish Customer Support

PRICE MAY VARY

mahrguh — 2019-02-22 12:37:29 UTC

Hello

Thank you for contacting Wish.

I apologize for any confusion around the price of this item and would like to explain. In some cases, the price of the item may vary depending on your size or color choice.

We work with many stores globally that sell their products on our platform. Stores set their own prices for each item, so it's possible for different stores to sell the same product at different prices as they compete to give you the best deals.

If you'd like to learn how to cancel an order that hasn't been shipped, please review this link below:

https://www.wish.com/faq/orders

Please don't hesitate to let us know if you have any other questions and we'll be more than happy to help.

Rean
Wish Customer Support

INFORMATION NEEDED

mahrguh — 2019-02-22 12:42:05 UTC

Hello

Thanks for getting in touch with us.

I will be happy to prioritize this and help you with your request. To better assist you, kindly elaborate the reason for the request. I just need more information to make sure that we'll be doing the right action.

As soon as we receive the required information, we’ll move this process forward as quickly as possible.

We truly appreciate your assistance and look forward to helping you further. Please let us know if you have any other questions, we look forward to hearing back from you.

Thanks for choosing Wish.

Rean
Wish Customer Support

INTRO - MERCHANT

2019-02-23 10:28:13 UTC

Thank you for patiently waiting.

Good day! I am pleased to inform you that we just received an update from the store hence

ZENDESK GENERAL ANSWER

mahrguh — 2019-02-26 09:33:48 UTC

Hello

Thanks for contacting Wish.

I apologize for the inconvenience and i am looking forward to helping with your issue. It appears that you opened this ticket for 'Account Issues' rather than 'Order Issues'.

Please understand that we're unable to access your Order Transaction because this ticket you opened only covers Account Updates. For further assistance, please open a ticket for the specific product(s) using your Order history where you'd like help.

1. Go to your Order History: http://www.wish.com/transaction
2. Select the item related to your issue
3. Click 'Contact Support' to describe your question
4. Attach a photo, if necessary
5. Proceed to 'Ask Question'

Once we received the ticket for your orders, we will proceed with the next step of the process. We sincerely ask for your cooperation and understanding on this matter.
Thanks for shopping on Wish.

Rean
Wish Customer Support

pb

mahrguh — 2019-03-08 09:41:53 UTC

https://exploringyourmind.com/wp-content/uploads/2017/12/silhouette-of-a-woman-with-stars-inside.jpg

mahrguh — 2019-03-09 08:27:38 UTC

DISCLAiMER

mahrguh — 2019-03-09 08:28:43 UTC

Please click on this link to copy and paste my reply to translate - https://translate.google.com

Closed Ticket

2019-03-12 12:31:18 UTC

5c79a38f4e589e3ac9dd8419

Escalate

2019-03-21 12:28:36 UTC

Hello John,

Thank you for reaching us. I understand how important it is for you to receive your refund.

We already passed your your request to our specialized team for further review.

Please make sure to keep your lines open, once validated that the refund did not go through they will immediately contact you.

Thank you for your patience.

Rean
Wish Customer Support

SlytherinHeirPH — 2019-03-28 12:12:05 UTC

PUSHBACK!!!

mahrguh — 2019-03-28 14:34:35 UTC

https://merchant.wish.com/ticket-queue/5c9cdac4cc8199288076f4b3#ticket=13798e8c13f6aea6f

Wish Pickup

mahrguh — 2019-03-30 10:22:39 UTC

Hi Mysti,

We apologize for the delay in getting back to you. It looks like your Wish Pickup order was just delivered to to the shop, Simple Fix. You can view the tracking information for the order here: https://wishpost.wish.com/tracking?tracking_id=WI000118885424EPC

Once the shop is able to go through the items, our system will display the QR code once the item is available for pick up. Please wait a few more days and let us know if you're still not seeing it available.

Best regards,

Rean
Wish Customer Support

VINTAGE

mahrguh — 2019-03-31 12:29:56 UTC

http://makersmarket.ph/meet-the-makers-pia-cohamco-of-old-soul-vintage/

mahrguh — 2019-04-25 13:31:38 UTC

Hello Thanks for contacting Wish. I apologize for the inconvenience and i am looking forward to helping with your issue. It appears that you opened this ticket for 'Account Issues' rather than 'Order Issues'. Please understand that we're unable to access your Order Transaction because this ticket you opened only covers Account Updates. For further assistance, please open a ticket for the specific product(s) using your Order history where you'd like help. 1. Go to your Order History: http://www.wish.com/transaction 2. Select the item related to your issue 3. Click 'Contact Support' to describe your question 4. Attach a photo, if necessary 5. Proceed to 'Ask Question' Once we received the ticket for your orders, we will proceed with the next step of the process. We sincerely ask for your cooperation and understanding on this matter. Thanks for shopping on Wish. Rean Wish Customer Support

mahrguh — 2019-05-11 13:28:53 UTC