https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j en-us 2022-10-24 13:14:45 UTC 2026-01-17 00:41:26 UTC hello@padlet.com soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2353572879 Case 1 - Escalation in transferred chat]]> 2022-10-24 13:19:40 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2353572879 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355730728 Case 2 - Billing]]> 2022-10-25 16:03:21 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355730728 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355732151 Case 3 - User is asking about the progress in escalated ticket]]> 2022-10-25 16:03:57 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355732151 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355802706 1. Roadmapping
2. Preposition warm-up 
3. wrap-up of the chat and suggestion

]]> 2022-10-25 16:43:06 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355802706 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355804429 1. User is in hurry 
2. The issue is not resolved during the chat
3.]]> 2022-10-25 16:44:03 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355804429 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355806992 1.nothing to add
2.the best
3.chat ever🧨]]> 2022-10-25 16:45:32 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355806992 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355813949 1.opener and small talk
2.empathy and roadmapping
3.transition from suggestion to implementation

]]> 2022-10-25 16:49:57 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355813949 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355814234 1.although it is a billing chat, a suggestion is still made
2.
3.]]> 2022-10-25 16:50:08 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355814234 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355814503 1.we really liked everything :) 
2.agent was thoughtful and caring
3.went above and beyond to help the user]]> 2022-10-25 16:50:18 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355814503 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355815636 1.  Friendly starter
2. Roadmapping
3.  Propositions, value explanation
4. Implementation with the step-by-step instruction

]]> 2022-10-25 16:50:58 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355815636 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355815967 1. Distance yourself from the personal assumption that the User does not need the suggestion now and they may be frustrated because of inability to receive the solution immediately in the chat
2. Attentiveness to the User's dashboard and seeing which steps the User have not done yet
3. Desire to help the User develop his site!]]> 2022-10-25 16:51:09 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355815967 soloninaanastasiya https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355816374 1. before we go to check the issue, it is better to double-check everything with user. (screenshots of the issue etc)
2.  divide messages into separate sentences, 'cause long paragraphs can confuse user  
3.]]> 2022-10-25 16:51:24 UTC https://padlet.com/soloninaanastasiya/tyi3be328cfzqg0j/wish/2355816374