ITS Management Process - CSC 08/12/16 by dan https://padlet.com/daniel_jones1/txkvv79pl7ev Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-08-12 13:00:42 UTC 2016-08-12 15:23:52 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/txkvv79pl7ev/wish/118113506 Report out on the following and assign an owner.  Do not problem solve.
Staffing: full staff
Road blocks:  Do not transfer or tell customers to call the EPIC help desk for Epic PW issues. They do not have access to AD nor can they unlock accounts in EPIC.
All calls for Epic log on issues are handled by the CSC or EPIC security.    After trouble shooting the ID and you determine it is not AD please assign the ticket to EPIC security.


                                                                                                             REMINDERS

Please ensure that all tickets related to Sev 1 or 2 are related as Duplicate of and changed to a Sev 3 or 4

Queue this week: Kim CSC queue (3880 - Kassia, Roberto and Tom)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 8.94 and FCR 72.89 customer inputs into the help desk portal 477






]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/txkvv79pl7ev/wish/118113506 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/txkvv79pl7ev/wish/118113507 Discuss achievements/successes/patient stories/Recognition


]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/txkvv79pl7ev/wish/118113507 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/txkvv79pl7ev/wish/118113508 Provide global information, celebrations, organizational announcements, birthdays, etc.

An email alert will go out to the CSC should there be an issue with the Rhapsody interface box.   Should you receive this email you will need to page out interoperability immediately

]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/txkvv79pl7ev/wish/118113508