• Hasaki Website & Mobile App:
  Customers place orders directly on hasaki.vn or the Hasaki mobile application. They register/log in, select products, enter delivery information, and choose a payment method (COD, bank transfer, etc.).

• E-commerce Marketplaces:

  • Shopee: Orders placed via Hasaki’s official store (HASAKI BEAUTY & CLINIC STORE) are received through the Shopee Seller Center system.

  • Lazada: Orders from Hasaki’s official Flagship Store (Hasaki.vn Chính Hãng) are processed through Lazada’s seller management system.

  • Tiktok: Customers can also shop via Hasaki’s Official Store on TikTok Shop. Orders are handled through the TikTok Seller Center, often integrated with livestream sales campaigns and exclusive discount programs tailored to TikTok users.

All these e-commerce channels are officially verified by Hasaki, ensuring genuine products and consistent policies.

• Customer Information Verification: Check customer name, phone number, and delivery address. Staff call the customer to confirm the order. If the customer agrees, staff have two options: "Save" or "Save and In".

  • If “Save and In” is selected, the order status changes to “Packing in Progress.”

  • If the customer refuses, staff select “Cancel Order” and record the reason (e.g., customer changed mind, incorrect information).

• Payment Verification:

  • For prepaid orders, the system connects to payment gateways (VNPAY, Momo, Internet Banking, etc.) to confirm successful transactions.

  • For COD (Cash on Delivery) orders, the system marks the status as “Cash Collection Pending” and forwards the order to the logistics partner.

• Promotion & Discount Verification: Validate discount codes, vouchers, or Flash Sale programs to ensure they meet the applicable conditions.

• Inventory Synchronization: Confirm stock availability at distribution centers or the nearest store, then allocate the order accordingly.

  • If available, staff press “Allocate Inventory” to move the order to the next step.

  • If out of stock, staff call the customer and provide options: wait for restock, switch to a substitute product, or cancel the order.

- Labeling (according to Hasaki standards): After packaging -> Apply warning labels ("Fragile", "Do Not Stack", "Keep Dry"; depending on product like cosmetics avoid high heat) -> Add information (sender/receiver name, address, phone, brief goods description) -> Check labels (clear, not blurred/torn; comply with size/weight and state regulations).

Warehouse staff responsible for printing and packaging only need to operate in the "Print & Packaging" tab on the Hasaki system (per internal regulations).

- The product has a defect or factory fault.

- The product was damaged during delivery.

- The product is expired or close to expiry.

- You received the wrong item, type, or color.

Sorry, we can’t accept returns/exchanges if:

- The item is a free gift.

- The item is part of a special sale or promotion.

- The item is past the 30-day return period.

- The seal, label, or packaging has been opened/removed.

- The item was damaged due to misuse.

📞 Call us → Hotline 1800 6324 (within 30 days)
📦 Send product → Bring to showroom or ship by post
💰 Refund / Exchange → Get your money back or a new item

• Receives the order: The order is logged into the management system and assigned a unique order number.

• Checks inventory: The system automatically verifies if all products in the order are available in stock.

• Confirms and notifies: An automated email or SMS is sent to the customer to confirm that their order has been successfully received.

- Shipping Label Creation: Hasaki integrates with various delivery partners (GHTK, Viettel Post...). Once the order is packed, the system automatically creates an electronic shipping label. This label includes all necessary details and a unique tracking number.

- In addition, Hasaki has its own shipping unit, Hasaki delivered quickly in 2 hours

• Handover to Delivery Partner: The parcel is handed over to the courier. The tracking number is scanned, and the status is updated to "Out for delivery" on the systems of both Hasaki and the delivery partner.

• Automated Status Updates: Hasaki's system continuously receives automated updates from the delivery partner's system. These statuses can include "Picked up," "On the way for delivery," "Successfully delivered," or "Customer unreachable."

• Customer Notifications: Based on these updates, Hasaki can automatically send notifications to the customer via email or SMS to keep them informed of their order's status.

• Delivery Confirmation: The system records the "Delivered" status. This data is used for analyzing delivery performance and managing revenue.

• After-Sales Service: If a customer has a return or exchange request, a separate process is initiated for the customer support team to handle. Data from the tracking process helps Hasaki verify the delivery history to assist the customer more effectively.

1. Order Classification

   • Sorted by area (inner city, suburban, inter-province).

   • Express orders (2-hour or same-day delivery) are separated for priority handling.

   • Oversized or high-value items are flagged for appropriate handling.

2. Handover to Carriers

   • Inner-city orders: by Hasaki’s in-house delivery team.

   • Suburban/ inter-province orders: logistics partners (GHTK, GHN, Viettel Post, etc.).

   • Express orders: GrabExpress, AhaMove.

3. Route Coordination

   • Use the Order Management System to assign delivery routes, optimizing both cost and delivery times.

   • Each order has an electronic tracking code.

4. Delivery Status Monitoring

   • Orders are tracked via the system. In case of delays (traffic congestion, bad weather, customer rescheduling), updates are reported to customer service.

5. Completion of Delivery

   • Successful: the data is automatically updated in Hasaki’s system for payment/reconciliation.

   • Unsuccessful: check reason (absent, wrong address, refusal, damage), return to warehouse, log in system, report to complaint/refund team; file reports if damaged/lost.