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Air New Zealand catering services :-The world's largest provider LSG provide onboard services for air newzealand. Thease include catering ,retail and entainment and consulting services. LSG chief did recently agreement with air New Zealand through which it delivers 591 million meals a year and present 211 airports in 50 countries .

kharmandeep77 — 2016-09-14 04:13:05 UTC

Air New Zealand Supply chain design :-

kharmandeep77 — 2016-09-14 04:25:02 UTC

1.Supplier
2.Set up regional distribution center
3.Manage logistic service.
4.Collect review.
Four strategics
1. supply chain network.
2.supplier relationship management.
3.operating planning.
4.supply chain performance measurement tools.
Challenges :-reducing cost due to growth.

TASK 1:

khushbudabhi — 2016-09-14 23:08:10 UTC

Brief introduction to the organisation and their supply chain:
Main aim of LSG Sky chef is to provide Quality foods and beverages

Air New Zealand supply chain is considered as a lean manufacturing as they mainly focus on perceived customer value of the products.
Lean service in Air New Zealand catering help to reduce waste and also helpful to use wasteful procedures by improving efficiency in production techniques.

With the help of lean manufacturing product Quality is improved because of effective communication between management staff.

Innovative menu design as per the customer requirements

Air New Zealand focus on automation tools to provide faster and on time delivery of the meal to the passengers.

supply chain:
At first trolleys are resorted (10 kg weight)
Catering equipment has been taken out and clean dishes then resorted into different container
Trolleys are then automatically transported to small port house and are cleaned every day
50000 meals per day
96 trays per trolleys are filled
Each aircraft has around 40000 ports which need to be loaded with meals

Feedback by Jeannine

jeannine_kruse — 2016-09-14 23:37:48 UTC

Hey girls,
Great to see you have started.
However, there is very little evidence of any work from yesterday or the week before.
You need to work faster and do more on this.
What you have written about their supply chain is not useful.
You need to discuss who their suppliers are, who the customers are, who transports the meals, etc.

For the design of a supply chain you would consider:
- Type of supply chain (are you aiming to be lean or agile)
- Type of product (is it innovative of functional)
- IT (programmes and technology) to be used across your supply chain
- proximity to customers or suppliers (so, yes your number 2 on suppliers is good!)
- any of the 7 principles of supply chain would be perspectives you consider

What you've written so far about design is not really relevant.
Make sure you stick to the slides and lecture readings.
And ask me questions if you need help.

Reply to Khushbu's email

jeannine_kruse — 2016-09-15 05:07:25 UTC

As per your feedback on our padlet, I want to know that for Question 1 of the assessment it is written that:

1) Provide a brief introduction to the organisation and their supply chain.

and for the 2nd question it says:

2) Evaluate the key perspectives and phases of supply chain design and their implications for production, delivery, and in-service sustainment.

So, could you please give some suggestion on what is the difference between their supply chain and phases of supply chain design??? m1°��mz

Hi Khushbu,
phases of supply chain design are the steps you take when designing a new supply chain. They are similar to project management planning stages.

You first start planning and designing your supply chain, then you test it, then you review it, then you re-design it.

Question one is about how their supply chain looks like, from raw materials to distributor to retail shop to customer.

Question 2 is about designing a supply chain.
When you design it, you take different steps and you consider different factors. The factors are posted on the left side, in my feedback.
The planning stages... or design stages are above.

Supply chain Planning:

khushbudabhi — 2016-09-18 00:22:15 UTC

We are using service oriented supply chain model for LSG sky chef catering
For the analysis-- Performance evaluation model and bench marking and survey to check the food safety, logistics efficiency, price, stability and expiry date of the products
Review and Redesign-- higher customer satisfaction ratio- By doing survey
Our main focus is to use Automation tools as this will become our one time investment rather than manpower selection.
Thus, we are designing supply chain which is integrated within each functional department.

Following criteria are need to be focus on for LSG:
Agile network
Logistics capability
Customer satisfaction
Stability of the products

Raw materials supplier
Processing center/Production center -- Pull technique
Distribution center should be near to catering areas so rapid response to production plan and thus improve customer satisfaction

Supply chain principle: Standard checklist and six sigma for the employees working in production areas

Supply Design :

kharmandeep77 — 2016-09-18 00:38:54 UTC

Type of supply design :- Agile supply design because we are mainly focus on customer satisfaction and we are using innovative ideas by using innovative menu like mention children food in different page .
Technology :- we are install automation tools in all stages of food processing which helps to reduce processing time and labor cost .
THE WAY OF WISDOM:- we are using 70% logistics and 30% cooking in-fight catering .
In-flight Supply chain mainly on two roles :-
Cook
Loading on board and to assemble trays and trolleys.
The supplier :- we are using two ways for the supplier :-
1. Airline nominated product :- Air New Zealand defines and negotiates product specs 2. Direct sales to the carters :- The carters buy products direct to supplier that are mention in menu.
The location for distribution center is near airport because it reduce cost and time.
Sustainable supply chain :- we are using recycle-able items for serving food and for storage .
Logistics mainly focus on :-
1.Demand supply chain and planning .
2.managing inventory in stores
3.Trolley planning .

2.Phases of supply Chain :-

kharmandeep77 — 2016-10-10 09:00:46 UTC

We use service -oriented supply chain for catering
It divide into three :-
Supply Chain Strategy:- Decision Taken by top Management
Layout prepared
Cost decided
or
Planning
Chose supplier
Manufacturing
deliver
Manage defect & excess stage

Supply Chain Planning :-
Acc. to customer demand & requirement
Supply Chain Operations :-
Improving performance and minimizing uncertainty