EXPECTATION SETTING (Customer Relations Management) by SEC_LRID https://padlet.com/SEC_LRID/crm3 SEC Customer Relations Management - Batch 3 en-us 2022-01-18 06:06:04 UTC 2022-05-11 04:05:52 UTC hello@padlet.com https://padlet.net/icons/png/1f58a.png Directions SEC_LRID https://padlet.com/SEC_LRID/crm3/wish/1997148622 Kindly share your expectations in the appropriate pad. You are expected to provide one (1) expectation per category.

To add an input, click the "+" icon, key in your expectation/s and post them accordingly.  Do not forget to write your name and department/office after your expectation.]]> 2022-01-18 06:06:04 UTC https://padlet.com/SEC_LRID/crm3/wish/1997148622 How to deal with entitled and irrational clients? https://padlet.com/SEC_LRID/crm3/wish/2007655213 2022-01-23 23:49:46 UTC https://padlet.com/SEC_LRID/crm3/wish/2007655213 More patience. https://padlet.com/SEC_LRID/crm3/wish/2007655487 2022-01-23 23:50:11 UTC https://padlet.com/SEC_LRID/crm3/wish/2007655487 Focus on the discussion. https://padlet.com/SEC_LRID/crm3/wish/2007679417 2022-01-24 00:23:55 UTC https://padlet.com/SEC_LRID/crm3/wish/2007679417 https://padlet.com/SEC_LRID/crm3/wish/2007778851 Full attention and active participation

Helen Veryan C. Valdez BEO]]> 2022-01-24 01:59:38 UTC https://padlet.com/SEC_LRID/crm3/wish/2007778851 https://padlet.com/SEC_LRID/crm3/wish/2007785075 More knowledge on the proper way of responding to irate clients.

Helen Veryan C. Valdez, BEO]]> 2022-01-24 02:05:37 UTC https://padlet.com/SEC_LRID/crm3/wish/2007785075 https://padlet.com/SEC_LRID/crm3/wish/2007788180 When can we say that the assistance we provided is enough, too much, or insufficient?

Helen Veryan C. Valdez, BEO]]> 2022-01-24 02:08:29 UTC https://padlet.com/SEC_LRID/crm3/wish/2007788180 What do you intend to give? https://padlet.com/SEC_LRID/crm3/wish/2008054194 Participation in the training]]> 2022-01-24 05:49:58 UTC https://padlet.com/SEC_LRID/crm3/wish/2008054194 https://padlet.com/SEC_LRID/crm3/wish/2008057167 Improved Customer Relations
Rizalrie B. Inajada, PD/HRAD]]> 2022-01-24 05:52:49 UTC https://padlet.com/SEC_LRID/crm3/wish/2008057167 https://padlet.com/SEC_LRID/crm3/wish/2008059417 How to excel in the service as to customer relations?]]> 2022-01-24 05:54:38 UTC https://padlet.com/SEC_LRID/crm3/wish/2008059417 What do you intend to give? https://padlet.com/SEC_LRID/crm3/wish/2008131704 Full participation
Anne Nicole Doygan-CGFD]]> 2022-01-24 06:55:02 UTC https://padlet.com/SEC_LRID/crm3/wish/2008131704 What do you intend to gain? https://padlet.com/SEC_LRID/crm3/wish/2008135277 Improving skills and customer relation and better ways to handle different clients behavior.

Anne Nicole Doyugan-CGFD]]> 2022-01-24 06:57:22 UTC https://padlet.com/SEC_LRID/crm3/wish/2008135277 https://padlet.com/SEC_LRID/crm3/wish/2010069290 Full participation in the training
Alfer P. Gatuatan-OCS]]> 2022-01-25 01:12:14 UTC https://padlet.com/SEC_LRID/crm3/wish/2010069290 https://padlet.com/SEC_LRID/crm3/wish/2010077357 To gain more knowledge about customer relations management.

Alfer P. Gatuatan - OCS]]> 2022-01-25 01:18:40 UTC https://padlet.com/SEC_LRID/crm3/wish/2010077357 https://padlet.com/SEC_LRID/crm3/wish/2010080838 How to handle different clients behavior?

Alfer P. Gatuatan - OCS]]> 2022-01-25 01:21:25 UTC https://padlet.com/SEC_LRID/crm3/wish/2010080838 https://padlet.com/SEC_LRID/crm3/wish/2010377735 full participation]]> 2022-01-25 05:18:11 UTC https://padlet.com/SEC_LRID/crm3/wish/2010377735 https://padlet.com/SEC_LRID/crm3/wish/2012411594 My full attention

Bernadeth M. Castilleja, ERTD]]> 2022-01-26 00:06:05 UTC https://padlet.com/SEC_LRID/crm3/wish/2012411594 https://padlet.com/SEC_LRID/crm3/wish/2012413051 Acquire new knowledge on how to answer and handle clients.

Bernadeth M. Castilleja, ERTD ]]> 2022-01-26 00:07:42 UTC https://padlet.com/SEC_LRID/crm3/wish/2012413051 https://padlet.com/SEC_LRID/crm3/wish/2015133323 Time and due attention
Hannah Camille A. Marquez - CGFD]]> 2022-01-27 05:40:53 UTC https://padlet.com/SEC_LRID/crm3/wish/2015133323 https://padlet.com/SEC_LRID/crm3/wish/2015135837 To gain more knowledge on how government agencies handle customer relations matters and to apply whatever new skills I will acquire in my dealings with clients.

Hannah Camille A. Marquez - CGFD]]> 2022-01-27 05:43:27 UTC https://padlet.com/SEC_LRID/crm3/wish/2015135837 https://padlet.com/SEC_LRID/crm3/wish/2015218881 Focus and attention to the discussion. 

-Claire Aranda/HRAD]]> 2022-01-27 06:54:43 UTC https://padlet.com/SEC_LRID/crm3/wish/2015218881 https://padlet.com/SEC_LRID/crm3/wish/2015221484 How to better understand and handle clients and how to boost the customer relations at SEC

-Claire Aranda/HRAD

]]> 2022-01-27 06:56:47 UTC https://padlet.com/SEC_LRID/crm3/wish/2015221484 https://padlet.com/SEC_LRID/crm3/wish/2015222472 How to effectively address the inquiries/concerns of clients?

-Claire Aranda/HRAD]]> 2022-01-27 06:57:34 UTC https://padlet.com/SEC_LRID/crm3/wish/2015222472 https://padlet.com/SEC_LRID/crm3/wish/2015339407 Active participation 

Nicole Jasa FMD]]> 2022-01-27 08:16:16 UTC https://padlet.com/SEC_LRID/crm3/wish/2015339407 https://padlet.com/SEC_LRID/crm3/wish/2015340969 Customer relation learnings and anything good the training intends to impose

Nicole Jasa FMD]]> 2022-01-27 08:17:02 UTC https://padlet.com/SEC_LRID/crm3/wish/2015340969 https://padlet.com/SEC_LRID/crm3/wish/2015344067 How to properly attend to the client's concerns and madness?

Nicole Jasa FMD]]> 2022-01-27 08:18:53 UTC https://padlet.com/SEC_LRID/crm3/wish/2015344067 Full participation https://padlet.com/SEC_LRID/crm3/wish/2015453565 2022-01-27 09:24:46 UTC https://padlet.com/SEC_LRID/crm3/wish/2015453565 to gain more knowledge on how to understand customer relation https://padlet.com/SEC_LRID/crm3/wish/2015456154 Emerliza M. Castro]]> 2022-01-27 09:26:29 UTC https://padlet.com/SEC_LRID/crm3/wish/2015456154 As to what extent are we going to assist and satisfy the client? https://padlet.com/SEC_LRID/crm3/wish/2015460668 Emerliza M. Castro ]]> 2022-01-27 09:29:04 UTC https://padlet.com/SEC_LRID/crm3/wish/2015460668 Full participation https://padlet.com/SEC_LRID/crm3/wish/2015461939 Emerliza M. Castro]]> 2022-01-27 09:29:51 UTC https://padlet.com/SEC_LRID/crm3/wish/2015461939 Full participation https://padlet.com/SEC_LRID/crm3/wish/2015631956 Karen Ventajar, PDIC]]> 2022-01-27 11:20:33 UTC https://padlet.com/SEC_LRID/crm3/wish/2015631956 What are the different types of clients and how to handle each one of them? https://padlet.com/SEC_LRID/crm3/wish/2015634381 Karen Ventajar, PDIC]]> 2022-01-27 11:22:12 UTC https://padlet.com/SEC_LRID/crm3/wish/2015634381 What to respond to clients (who lodged their concerns thru emails and FB messages) who keep on swearing and using abusive language? https://padlet.com/SEC_LRID/crm3/wish/2015641057 Karen Ventajar, PDIC]]> 2022-01-27 11:26:44 UTC https://padlet.com/SEC_LRID/crm3/wish/2015641057 https://padlet.com/SEC_LRID/crm3/wish/2015729943 Time and attention

-Ma. Kamille B. Resuello, TEO]]> 2022-01-27 12:32:15 UTC https://padlet.com/SEC_LRID/crm3/wish/2015729943 https://padlet.com/SEC_LRID/crm3/wish/2015752464 To gain better understanding on how to effectively manage and engage with client and also to identify areas for improvement.

-Ma. Kamille B. Resuello, TEO]]> 2022-01-27 12:46:00 UTC https://padlet.com/SEC_LRID/crm3/wish/2015752464 https://padlet.com/SEC_LRID/crm3/wish/2015762353 How to properly address clients satisfaction given the situation we have. 

-Ma. Kamille B. Resuello, TEO]]> 2022-01-27 12:51:53 UTC https://padlet.com/SEC_LRID/crm3/wish/2015762353 https://padlet.com/SEC_LRID/crm3/wish/2015832272 Participation and attention

Vincent Paul V. Felizmenio, EIPD]]> 2022-01-27 13:31:00 UTC https://padlet.com/SEC_LRID/crm3/wish/2015832272 https://padlet.com/SEC_LRID/crm3/wish/2015833513 New knowledge that will help my growth

Vincent Paul V. Felizmenio, EIPD]]> 2022-01-27 13:31:38 UTC https://padlet.com/SEC_LRID/crm3/wish/2015833513 https://padlet.com/SEC_LRID/crm3/wish/2015834879 None specific

Vincent Paul V. Felizmenio, EIPD]]> 2022-01-27 13:32:18 UTC https://padlet.com/SEC_LRID/crm3/wish/2015834879 https://padlet.com/SEC_LRID/crm3/wish/2015891129 Participation and focus
- Jo Marie Blancaver, CGFD]]> 2022-01-27 13:57:33 UTC https://padlet.com/SEC_LRID/crm3/wish/2015891129 https://padlet.com/SEC_LRID/crm3/wish/2015894857 Appreciation regarding customer centricity

- Jo Marie Blancaver, CGFD]]> 2022-01-27 13:59:13 UTC https://padlet.com/SEC_LRID/crm3/wish/2015894857 https://padlet.com/SEC_LRID/crm3/wish/2015899463 Is automation of services/processes considered customer-centric?

- Jo Marie Blancaver, CGFD]]> 2022-01-27 14:01:07 UTC https://padlet.com/SEC_LRID/crm3/wish/2015899463 https://padlet.com/SEC_LRID/crm3/wish/2015964016 Full participation 

Christian Zachary SEC-ZEO]]> 2022-01-27 14:27:17 UTC https://padlet.com/SEC_LRID/crm3/wish/2015964016 To enhance my skills in customer service management. https://padlet.com/SEC_LRID/crm3/wish/2015965653
Christian Zachary SEC-ZEO]]> 2022-01-27 14:27:59 UTC https://padlet.com/SEC_LRID/crm3/wish/2015965653 https://padlet.com/SEC_LRID/crm3/wish/2015992179 Focus, time and participation.

-Magie B. Cartalla, CRMD/CPRD]]> 2022-01-27 14:38:41 UTC https://padlet.com/SEC_LRID/crm3/wish/2015992179 https://padlet.com/SEC_LRID/crm3/wish/2015996515 Knowledge, understanding and more patiene on dealing with difficult clients. 

-Magie B. Cartalla, CRMD/CPRD]]> 2022-01-27 14:40:22 UTC https://padlet.com/SEC_LRID/crm3/wish/2015996515 https://padlet.com/SEC_LRID/crm3/wish/2016004255 When to give up explaining to pesky clients. 

-Magie B. Cartalla CRMD/CPRD]]> 2022-01-27 14:43:37 UTC https://padlet.com/SEC_LRID/crm3/wish/2016004255 https://padlet.com/SEC_LRID/crm3/wish/2016016927 Time and participation

Beverly Mangili/CGFD]]> 2022-01-27 14:48:39 UTC https://padlet.com/SEC_LRID/crm3/wish/2016016927 https://padlet.com/SEC_LRID/crm3/wish/2016019603 Improve my skills in customer relation

Beverly Magili, CGFD]]> 2022-01-27 14:49:43 UTC https://padlet.com/SEC_LRID/crm3/wish/2016019603 https://padlet.com/SEC_LRID/crm3/wish/2016025867 How to response/talk to a furious customer on the phone?

Beverly Mangili, CGFD]]> 2022-01-27 14:52:32 UTC https://padlet.com/SEC_LRID/crm3/wish/2016025867 https://padlet.com/SEC_LRID/crm3/wish/2016062351 Full participation on the training.

-Hazel Field, OGC]]> 2022-01-27 15:07:14 UTC https://padlet.com/SEC_LRID/crm3/wish/2016062351 https://padlet.com/SEC_LRID/crm3/wish/2016066869 Additional knowledge on how to handle customer in any kind of situations.

-Hazel Field, CGFD]]> 2022-01-27 15:09:03 UTC https://padlet.com/SEC_LRID/crm3/wish/2016066869 https://padlet.com/SEC_LRID/crm3/wish/2016067969 How to handle a very difficult customer?]]> 2022-01-27 15:09:29 UTC https://padlet.com/SEC_LRID/crm3/wish/2016067969 undivided attention and enthusiastic participation https://padlet.com/SEC_LRID/crm3/wish/2016140374 - edward rogel, BSP]]> 2022-01-27 15:38:38 UTC https://padlet.com/SEC_LRID/crm3/wish/2016140374 insights on how to manage customer relations effectively https://padlet.com/SEC_LRID/crm3/wish/2016141366 - edward rogel, BSP]]> 2022-01-27 15:39:05 UTC https://padlet.com/SEC_LRID/crm3/wish/2016141366 how to deal with difficult or irate customers? https://padlet.com/SEC_LRID/crm3/wish/2016142184 - edward rogel, BSP]]> 2022-01-27 15:39:22 UTC https://padlet.com/SEC_LRID/crm3/wish/2016142184 Full participation and time https://padlet.com/SEC_LRID/crm3/wish/2016363199 -Kate Gertes, CGFD]]> 2022-01-27 17:12:21 UTC https://padlet.com/SEC_LRID/crm3/wish/2016363199 https://padlet.com/SEC_LRID/crm3/wish/2016374216 Additional knowledge and skills that will help me build confidence in dealing with customers.

-Kate Gertes, CGFD]]> 2022-01-27 17:17:20 UTC https://padlet.com/SEC_LRID/crm3/wish/2016374216 https://padlet.com/SEC_LRID/crm3/wish/2016397013 How to deal with irate customer?

-Kate Gertes, CGFD]]> 2022-01-27 17:27:33 UTC https://padlet.com/SEC_LRID/crm3/wish/2016397013 A different perspective on customer centricity, plus time and focus. https://padlet.com/SEC_LRID/crm3/wish/2016465818 Faith Miguel, BSP]]> 2022-01-27 17:59:28 UTC https://padlet.com/SEC_LRID/crm3/wish/2016465818 Insights from front liners https://padlet.com/SEC_LRID/crm3/wish/2016472966 In a way, CPEC's (BSP, SEC, IC and PDIC) work makes my co-participants, my clients. So in the same way that my clients would need to listen to their clients, I would like to listen to them too. And from there perhaps create a better campaign or program to help.

Faith Miguel, BSP]]> 2022-01-27 18:02:52 UTC https://padlet.com/SEC_LRID/crm3/wish/2016472966 What programs do you think are beneficial to promote customer relations, aside from these trainings? https://padlet.com/SEC_LRID/crm3/wish/2016475418 Faith Miguel, BSP]]> 2022-01-27 18:04:01 UTC https://padlet.com/SEC_LRID/crm3/wish/2016475418 https://padlet.com/SEC_LRID/crm3/wish/2016866465 Full Participation

Karen Macabidang CRMD]]> 2022-01-27 22:06:04 UTC https://padlet.com/SEC_LRID/crm3/wish/2016866465 https://padlet.com/SEC_LRID/crm3/wish/2016873496 To gain additional knowledge in customer relation management.
-Karen Macabidang CRMD]]> 2022-01-27 22:13:24 UTC https://padlet.com/SEC_LRID/crm3/wish/2016873496 https://padlet.com/SEC_LRID/crm3/wish/2016874438 How to handle rude clients?
-Karen Macabidang CRMD]]> 2022-01-27 22:14:22 UTC https://padlet.com/SEC_LRID/crm3/wish/2016874438 https://padlet.com/SEC_LRID/crm3/wish/2016919232 My full attention and participation throught the duration of this training

- Jola Lyn Tingson, IEO]]> 2022-01-27 23:04:05 UTC https://padlet.com/SEC_LRID/crm3/wish/2016919232 https://padlet.com/SEC_LRID/crm3/wish/2016922423 Knowledge on how to improve interactions with clients and handling their concerns properly for a better customer experience

- Jola Lyn Tingson, IEO]]> 2022-01-27 23:08:11 UTC https://padlet.com/SEC_LRID/crm3/wish/2016922423 What do you intend to give? https://padlet.com/SEC_LRID/crm3/wish/2016924191 Attention and participation

Anneka D. Renolo, CEO]]> 2022-01-27 23:10:25 UTC https://padlet.com/SEC_LRID/crm3/wish/2016924191 https://padlet.com/SEC_LRID/crm3/wish/2016926583 How to manage the expectations of demanding clients while practising limited face-to-face transactions in this pandemic?

- Jola Lyn Tingson, IEO]]> 2022-01-27 23:13:31 UTC https://padlet.com/SEC_LRID/crm3/wish/2016926583 https://padlet.com/SEC_LRID/crm3/wish/2016931842 1. Ways on how to enhance/improve customer relations;
2. Find an effective approach to deal with different kinds of clients' behavior; and
3. Application of client-centric service

Anneka D. Renolo, CEO]]> 2022-01-27 23:20:06 UTC https://padlet.com/SEC_LRID/crm3/wish/2016931842 https://padlet.com/SEC_LRID/crm3/wish/2016933951 I intend to give my attention 

Jean Capiral, CGFD

]]> 2022-01-27 23:22:53 UTC https://padlet.com/SEC_LRID/crm3/wish/2016933951 Full attention - KLazaro, OGC https://padlet.com/SEC_LRID/crm3/wish/2016936523 2022-01-27 23:26:14 UTC https://padlet.com/SEC_LRID/crm3/wish/2016936523 https://padlet.com/SEC_LRID/crm3/wish/2016937045 I intend to gain new knowledge and new ways to improve customer service skills that we may use in our daily activity.

Jean Capiral, CGFD]]> 2022-01-27 23:26:53 UTC https://padlet.com/SEC_LRID/crm3/wish/2016937045 Improved customer relations - KLazaro, OGC https://padlet.com/SEC_LRID/crm3/wish/2016937122 2022-01-27 23:26:59 UTC https://padlet.com/SEC_LRID/crm3/wish/2016937122 How to handle irate clients during this time of pandemic - KLazaro, OGC https://padlet.com/SEC_LRID/crm3/wish/2016938904 2022-01-27 23:29:13 UTC https://padlet.com/SEC_LRID/crm3/wish/2016938904 https://padlet.com/SEC_LRID/crm3/wish/2016942423 What should be done if there are clients who provided negative feedback despite efforts in addressing the client's needs. 

Jean Capiral, CGFD]]> 2022-01-27 23:33:58 UTC https://padlet.com/SEC_LRID/crm3/wish/2016942423 https://padlet.com/SEC_LRID/crm3/wish/2016942500 What should be done if there are clients who provided negative feedback despite efforts in addressing the client's needs. 

Jean Capiral, CGFD]]> 2022-01-27 23:34:06 UTC https://padlet.com/SEC_LRID/crm3/wish/2016942500 https://padlet.com/SEC_LRID/crm3/wish/2016943779 How to effectively manage and interact with the expectation of the clients while promoting client-centricity.

Anneka D. Renolo, CEO


]]> 2022-01-27 23:35:57 UTC https://padlet.com/SEC_LRID/crm3/wish/2016943779 https://padlet.com/SEC_LRID/crm3/wish/2016952925 Focus and attention
Leizle Arlando, IC]]> 2022-01-27 23:47:09 UTC https://padlet.com/SEC_LRID/crm3/wish/2016952925 https://padlet.com/SEC_LRID/crm3/wish/2016953241 Improving skills in customer relations. 
Leizle Arlando, IC]]> 2022-01-27 23:47:34 UTC https://padlet.com/SEC_LRID/crm3/wish/2016953241 https://padlet.com/SEC_LRID/crm3/wish/2016955545 How to efficiently provide feedback or assistance to large number of customer/clients as fast as possible while maintaining quality delivery of services and promoting customer-centricity?
Leizle Arlando, IC]]> 2022-01-27 23:50:21 UTC https://padlet.com/SEC_LRID/crm3/wish/2016955545 Open mind in discussion https://padlet.com/SEC_LRID/crm3/wish/2016964091 Larisa Clara Llereza BSP]]> 2022-01-28 00:01:49 UTC https://padlet.com/SEC_LRID/crm3/wish/2016964091 Additional skills https://padlet.com/SEC_LRID/crm3/wish/2016964804 Larisa Clara Llereza BSP]]> 2022-01-28 00:02:39 UTC https://padlet.com/SEC_LRID/crm3/wish/2016964804 Focus and attention https://padlet.com/SEC_LRID/crm3/wish/2016965275 Ricardo Castillano - IEO

]]> 2022-01-28 00:03:08 UTC https://padlet.com/SEC_LRID/crm3/wish/2016965275 How to ensure that clients feel prioritized in calls and walk-ins https://padlet.com/SEC_LRID/crm3/wish/2016965347 Larisa Clara Llereza BSP]]> 2022-01-28 00:03:13 UTC https://padlet.com/SEC_LRID/crm3/wish/2016965347 Improve my knowledge on client management https://padlet.com/SEC_LRID/crm3/wish/2016968857 Ricardo Castillano - IEO]]> 2022-01-28 00:07:03 UTC https://padlet.com/SEC_LRID/crm3/wish/2016968857 my time and full attention https://padlet.com/SEC_LRID/crm3/wish/2016970391 Ryzpah/CGFD]]> 2022-01-28 00:08:50 UTC https://padlet.com/SEC_LRID/crm3/wish/2016970391 My full attention https://padlet.com/SEC_LRID/crm3/wish/2016971192 -Mary Rose Tadlan-SEC-IEO

]]> 2022-01-28 00:09:37 UTC https://padlet.com/SEC_LRID/crm3/wish/2016971192 New and practical approach on dealing with clients during this pandemic https://padlet.com/SEC_LRID/crm3/wish/2016971769 Ryzpah/CGFD]]> 2022-01-28 00:10:16 UTC https://padlet.com/SEC_LRID/crm3/wish/2016971769 How to deal with clients during this pandemic despite all technological efforts to reach out and address their needs? https://padlet.com/SEC_LRID/crm3/wish/2016974350 Ryzpah/ CGFD]]> 2022-01-28 00:13:15 UTC https://padlet.com/SEC_LRID/crm3/wish/2016974350 https://padlet.com/SEC_LRID/crm3/wish/2016978670 My time and full participation

- Graciela Guileño, HRAD]]> 2022-01-28 00:17:29 UTC https://padlet.com/SEC_LRID/crm3/wish/2016978670 https://padlet.com/SEC_LRID/crm3/wish/2016980543 New knowledge on how to handle clients better

- Graciela Guileño, HRAD]]> 2022-01-28 00:18:55 UTC https://padlet.com/SEC_LRID/crm3/wish/2016980543 Full time participation and Encouragement. https://padlet.com/SEC_LRID/crm3/wish/2017273760 2022-01-28 04:39:45 UTC https://padlet.com/SEC_LRID/crm3/wish/2017273760 How to deal and better knowledge about different types of client. https://padlet.com/SEC_LRID/crm3/wish/2017274215 2022-01-28 04:40:14 UTC https://padlet.com/SEC_LRID/crm3/wish/2017274215