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      <title>Taking your complaint further &amp; legal information by </title>
      <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3</link>
      <description>Please find below all information that we are aware of regarding taking your complaint further and legal advice and processes that may interest you as a family carer. If anything is missing or needs to be edit get in touch with gwen@allwalesforum.org.uk</description>
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      <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>Citizens Advice</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547566992</link>
         <description><![CDATA[<p>Citizens Advice is a good starting point; they can give you advice on benefits, work, debt and money, consumer rights, housing, family, law and courts, immigration and health.</p><p><br></p><p>They have interpreters to support you if English isn't your first language.</p><p><a rel="noreferrer noopener" class="Hyperlink SCXW254078337 BCX8" href="https://www.citizensadvice.org.uk/wales/">Citizens Advice</a><a rel="noopener noreferrer nofollow" href="https://www.citizensadvice.org.uk/wales/">&nbsp;</a></p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>Education Tribunal for Wales </title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547566995</link>
         <description><![CDATA[<p>The Education Tribunal for Wales makes decisions on appeals about additional learning needs or special educational needs and claims of disability discrimination in schools.&nbsp;</p><p><a rel="noreferrer noopener" class="Hyperlink SCXW157327587 BCX8" href="https://educationtribunal.gov.wales/">Welcome to the | Education Tribunal</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547566995</guid>
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      <item>
         <title>Public Services Ombudsman for Wales </title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547566996</link>
         <description><![CDATA[<p>If you have been unfairly treated by Welsh public services PSOW investigates complaints &amp; works to improve standards.&nbsp;&nbsp;</p><p><a rel="noreferrer noopener" class="Hyperlink SCXW49870146 BCX8" href="https://www.ombudsman.wales/">Welcome to the Ombudsman | Public Services Ombudsman Wales</a><a rel="noopener noreferrer nofollow" href="https://www.ombudsman.wales/">&nbsp;</a></p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547566996</guid>
      </item>
      <item>
         <title>Llais</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547566998</link>
         <description><![CDATA[<p>If you need to raise concerns about an NHS or social care service, you can talk to Llais. Their trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.&nbsp;&nbsp;&nbsp;</p><p>You may be directed to your local Llais for support - <a rel="noreferrer noopener" class="Hyperlink SCXW9857344 BCX8" href="https://www.llaiswales.org/">Llais Wales | Llais</a><a rel="noopener noreferrer nofollow" href="https://www.llaiswales.org/">&nbsp;</a></p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547566998</guid>
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      <item>
         <title>Children’s Commissioner for Wales</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567000</link>
         <description><![CDATA[<p>Established by the Care Standards Act 2000, the Children’s Commissioner for Wales is an independent children’s human rights institution. If you have a situation regarding a child, the Commissioner may be able to support you - <a rel="noreferrer noopener" class="Hyperlink SCXW242076921 BCX8" href="https://www.childcomwales.org.uk/">Home - Children’s Commissioner for Wales</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567000</guid>
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      <item>
         <title>Older People’s Commissioner for Wales</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567001</link>
         <description><![CDATA[<p>The Commissioner is an independent human rights institution and is working for a Wales that leads the way in empowering older people, tackling inequality and enabling everyone to live and age well. If you have a situation regarding an older person, the Commissioner may be able to support you - <a rel="noreferrer noopener" class="Hyperlink SCXW219656437 BCX8" href="https://olderpeople.wales/">Home - Older People’s Commissioner for Wales</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567001</guid>
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      <item>
         <title>Legal Ombudsman for England &amp; Wales</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567002</link>
         <description><![CDATA[<p>If you are thinking of using a legal service provider, they have factsheets and tips and information on how to complain if you have an issue. If you need to take the complaint further, you can go back to the Ombudsman.&nbsp;</p><p><a rel="noreferrer noopener" class="Hyperlink SCXW51841294 BCX8" href="https://www.legalombudsman.org.uk/">Home | Legal Ombudsman</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567002</guid>
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      <item>
         <title>Write to your representative, locally and nationally </title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567003</link>
         <description><![CDATA[<p>Find out who represents you and write to them.&nbsp;Explain to them your situation and either suggest what they can do or ask them what actions they can take as your representative.&nbsp;</p><p><a rel="noreferrer noopener" class="Hyperlink SCXW176382847 BCX8" href="https://www.writetothem.com/">WriteToThem - Email your Councillor, MP, MSP, MS, MLA or London Assembly Member for free</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567003</guid>
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      <item>
         <title>Factsheets &amp; Template Letters </title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567004</link>
         <description><![CDATA[<p><a rel="noreferrer noopener" class="Hyperlink SCXW224846444 BCX8" href="https://www.facebook.com/IrwinMitchellSolicitors?__cft__[0]=AZUnUwlttgyEfhLSPci4u-Ccczfa68QSqiz6ab_QYHmARXF6guh2U3GtrtuC7_eX40lRXH-ohKjOkAWB53QP2d2k-cccPEOdj0aSAokD7k28eijFsa8GB_x4t5b6ZE70BAfNQW0ZvQcnu5NetH5m80dRu0mEEnyT4e9Yl8yZe-ymexfKAjusX43gHCubApk8iXo&amp;__tn__=-]K-R"><strong>Irwin Mitchell</strong></a> Solicitors have prepared a series of factsheets and template letters to assist you when dealing with public bodies and the government. They are free of charge.&nbsp;</p><p>&nbsp;</p><p>Areas covered are Education, Health and Social Care, Human Rights, Judicial Review, Mental Capacity, and Deprivation of Liberty Safeguards.&nbsp;</p><p>&nbsp;</p><p>Some of the factsheets are only relevant to England (for instance, relating to the Care Act in England, or education, which is devolved in Wales</p><p><a rel="noopener noreferrer nofollow" href="https://www.irwinmitchell.com/personal/protecting-your-rights/factsheets-and-template-letters">https://www.irwinmitchell.com/personal/protecting-your-rights/factsheets-and-template-letters</a>&nbsp;&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567004</guid>
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      <item>
         <title>Disability Law Service</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567006</link>
         <description><![CDATA[<p>Disability Law Service – they provide free legal advice on community care, employment, housing, discrimination, public law and welfare benefits to Disabled people and their carers to ensure that they have access to their rights and justice.&nbsp;&nbsp;</p><p><a rel="noreferrer noopener" class="Hyperlink SCXW6685981 BCX8" href="https://dls.org.uk/">Home | Disability Law Service</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567006</guid>
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         <title>Speakeasy Cardiff</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567007</link>
         <description><![CDATA[<p>Speakeasy Cardiff – Available to citizens living in Cardiff and the Vale tackling social welfare issues including welfare benefits, debt, housing and employment law.&nbsp;</p><p>If you need help with any of the issues above please call 029 2045 3111 or email <a rel="noopener noreferrer nofollow" href="mailto:info@speakeasy.cymru">info@speakeasy.cymru</a>&nbsp;or visit their website</p><p><a rel="noreferrer noopener" class="Hyperlink SCXW55670195 BCX8" href="https://www.speakeasy.cymru/">Free legal advice in Cardiff | Speakeasy Law Centre</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>Irwin Mitchell Solicitors</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567009</link>
         <description><![CDATA[<p>Irwin Mitchell Solicitors | From Medical negligence to SEN tribunal cases the Irwin Mitchell Solicitors have plenty of experience in supporting learning disability families’ cases. Office is in Cardiff but they cover most of Wales.&nbsp;</p><p><a rel="noopener noreferrer nofollow" href="https://www.irwinmitchell.com/our-offices/united-kingdom/cardiff">https://www.irwinmitchell.com/our-offices/united-kingdom/cardiff</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>Clarke Willmott Solicitors</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567010</link>
         <description><![CDATA[<p>Clarke Willmott solicitors offer expert advice and support on a broad range of complex legal services to individuals and businesses based in the UK and overseas.</p><p>&nbsp;</p><p><a rel="noopener noreferrer nofollow" href="http://www.clarkewillmott.com/"><strong>http://www.clarkewillmott.com/</strong></a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>Simpson Millar </title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567011</link>
         <description><![CDATA[<p><a rel="noopener noreferrer nofollow" href="https://www.simpsonmillar.co.uk/">Simpson Millar Solicitors - Trusted, Expert Legal Advice For You</a></p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>HCB Solicitors | Education Law Specialists in England and Wales  </title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567013</link>
         <description><![CDATA[<p>Contact our team now on</p><p>0333 202 7175 or email us at education@hcbgroup.com</p><p><br></p><p>https://www.educationlawadvice.com/</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>SEN Legal</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567015</link>
         <description><![CDATA[<p>SEN Legal – Based in England but can take instructions from clients in Wales.&nbsp;</p><p><a rel="noopener noreferrer nofollow" href="mailto:customerservices@senlegal.co.uk">customerservices@senlegal.co.uk</a>&nbsp;</p><p><a rel="noreferrer noopener" class="Hyperlink SCXW170727382 BCX8" href="https://www.senlegal.co.uk/contact-us">SEN Legal | Contact Us</a><a rel="noopener noreferrer nofollow" href="https://www.senlegal.co.uk/contact-us">&nbsp;</a></p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>Wills &amp; Trusts   </title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567016</link>
         <description><![CDATA[<p><strong><em>Wills &amp; Trusts&nbsp;&nbsp;</em></strong>&nbsp;</p><p>You don't have to use a solicitor when writing your will. But wills are legal documents, and can be invalidated by mistakes, so it's important to have confidence that it's been properly drafted.</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>National Free Wills Network</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567017</link>
         <description><![CDATA[<p>You can check out the National Free Wills Network - the charities on this network offer fee-free will-writing by solicitors in the hope that you will make a donation or a ‘bequest’ in the will.&nbsp;&nbsp;</p><p><br></p><p><a rel="noreferrer noopener" class="Hyperlink SCXW256920523 BCX8" href="https://www.nationalfreewills.net/charity-logos/">Charity Logos – National Free Wills Network</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>Free Wills Month &amp; other affordable options</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567019</link>
         <description><![CDATA[<p>There are also a few charity events throughout the year where you can get a will written for free or at least for cheaper.&nbsp;</p><p><br></p><p><a rel="noreferrer noopener" class="Hyperlink SCXW115392971 BCX8" href="http://www.freewillsmonth.org.uk/">Free Wills Month</a> happens every October and March, allowing those aged 55 and over to get a solicitor-drafted (or updated) will for free – though it's hoped you'll leave something to charity.&nbsp;</p><p><br></p><p><a rel="noreferrer noopener" class="Hyperlink SCXW115392971 BCX8" href="https://www.willaid.org.uk/">Will Aid</a>, which runs annually in <strong>November</strong>, is a UK-wide campaign involving seven charities.&nbsp;</p><p><br></p><p>For more information on low-cost will options you can visit the Money Saving Expert website page - <a rel="noreferrer noopener" class="Hyperlink SCXW115392971 BCX8" href="https://www.moneysavingexpert.com/family/free-cheap-wills/">Top free or cheap will-writing services – MoneySavingExpert</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>Wills &amp; Trusts Service at Mencap</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567020</link>
         <description><![CDATA[<p><em>Wills &amp; Trusts Service at Mencap</em> can help you plan for the financial future of a person with a learning disability. The support they offer includes:&nbsp;</p><ul><li><p>Planning for the Future webinars&nbsp;</p></li></ul><ul><li><p>Guides and resources&nbsp;</p></li></ul><ul><li><p>Help from our Wills and Trusts team&nbsp;&nbsp;</p></li></ul><ul><li><p>Answers to frequently asked questions&nbsp;</p></li></ul><p><a rel="noreferrer noopener" class="Hyperlink SCXW112998683 BCX8" href="https://www.mencap.org.uk/advice-and-support/wills-and-trusts-service">Wills and Trusts Service for parents and carers | Mencap</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
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         <title>Power of Attorney  </title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567021</link>
         <description><![CDATA[<p><br></p><p>A lasting power of attorney (LPA) is a legal document that lets you (the ‘donor’) appoint one or more people (known as ‘attorneys’) to help you make decisions or to make decisions on your behalf.&nbsp;</p><p>This gives you more control over what happens to you if you have an accident or an illness and cannot make your own decisions (you ‘lack mental capacity’).&nbsp;</p><p><br></p><p><a rel="noreferrer noopener" class="Hyperlink SCXW33046707 BCX8" href="https://www.gov.uk/power-of-attorney">Make, register or end a lasting power of attorney: Overview - </a><a rel="noopener noreferrer nofollow" href="http://GOV.UK">GOV.UK</a>&nbsp;</p><p><br></p><p>Is the court of protection the same as Power of Attorney?&nbsp;&nbsp;</p><p><br></p><p>The person you appoint is called your Attorney and you are called the Donor. In contrast, a Court of Protection Order is an order made by a Judge when a person does not have mental capacity to make the appointment themselves through a Power of Attorney but it is certified that they need help. The Court of Protection can also make orders to give additional powers to an attorney who is dealing with the affairs of a donor under a Lasting Power of Attorney. The two regimes are separate, and deputies and attorneys have both similar but different duties and responsibilities.&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567021</guid>
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         <title>The Court of Protection </title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567022</link>
         <description><![CDATA[<p>The Court of Protection makes decisions on financial or welfare matters for people who can’t make decisions at the time they need to be made (they ‘lack mental capacity’).&nbsp;</p><p><br></p><p><a rel="noreferrer noopener" class="Hyperlink SCXW157020007 BCX8" href="https://www.gov.uk/courts-tribunals/court-of-protection">Court of Protection - </a><a rel="noopener noreferrer nofollow" href="http://GOV.UK">GOV.UK</a>&nbsp;</p><p><br></p><p>During the process, you can get support from The Open Justice Court of Protection Project was founded in June 2020 (shortly after the first pandemic lockdown) to support the judical aspiration for transparency in the Court of Protection – an English court, established in its current form under the Mental Capacity Act 2005, with the authority to determine whether adults have the mental capacity to make key decisions in their lives (such as where they live, whether they undergo serious medical treatment, whether they maintain contact with family members), and to make decisions in the best interests of those deemed to lack capacity.&nbsp;</p><p><br></p><p><a rel="noreferrer noopener" class="Hyperlink SCXW157020007 BCX8" href="https://openjusticecourtofprotection.org/">Promoting Open Justice in the Court of Protection</a>&nbsp;</p>]]></description>
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         <pubDate>2025-08-19 12:30:41 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547567022</guid>
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         <title>Complaint process</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547580116</link>
         <description><![CDATA[<p>Before any Ombudsman can&nbsp;look at your complaint, you must&nbsp;complain to the organisation involved and give&nbsp;it a chance to sort out your issue. That will be your first step! Every local authority and public body services should have a complaints procedure outlined on their website.</p><p><br/></p><p>Please be aware that if you wish to approach the Ombudsman with your complaints, you should do so promptly. You must complain to the Ombudsman <strong>within 12 months of the action or decision that has negatively affected you</strong>. If more than 12 months has passed, we may still be able to help if there is a good reason for the delay.</p>]]></description>
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         <pubDate>2025-08-19 12:44:50 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547580116</guid>
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         <title>What to expect</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547592542</link>
         <description><![CDATA[<p>Proceeding with a complaint can be a stressful process. </p><ul><li><p>Make sure you have all relevant information stored somewhere safe so you can reference back to it and log as much as you can</p></li><li><p>Be patient but keep track of how long the process takes, the Public Services Ombusdman for Wales says 12 weeks is a reasonable time for them to give you a final reply but it could take longer depending on the complaint.</p></li><li><p>Ask for help where you can, find out if there are any service that can support you like CAB or Llais, please see the below sections</p></li><li><p>Inform yourself about your rights! Family carers can refer back to our <a rel="noopener noreferrer nofollow" href="https://padlet.com/josh582/rights-in-action-maximizing-household-income-through-access--c34vtr264pvaomjl">page to find out about their rights</a></p></li></ul>]]></description>
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         <pubDate>2025-08-19 12:57:15 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3547592542</guid>
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         <title>Geralds | ALN in Wales</title>
         <author>gwen126</author>
         <link>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3953465010</link>
         <description><![CDATA[<p>Call <a rel="noopener noreferrer nofollow" class="list__link footer__list-link"><strong>0844 736 0006</strong></a></p><p><br/></p><p>Or email<strong> </strong><a rel="noopener noreferrer nofollow" href="mailto:info@geldards.com"><strong>info@geldards.com</strong></a></p><p><br/></p><p><a rel="noopener noreferrer nofollow" href="https://www.geldards.com/expertise/law-for-families-individuals/additional-learning-needs/">Additional Learning Needs | Lawyers &amp; Solicitors | Geldards</a></p>]]></description>
         <enclosure url="https://www.geldards.com/expertise/law-for-families-individuals/additional-learning-needs/" />
         <pubDate>2026-06-15 08:21:49 UTC</pubDate>
         <guid>https://padlet.com/gwen126/tskrt6nbsgigo8o3/wish/3953465010</guid>
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