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      <title>RETAIL FOCUS ON CUSTOMER by Tracy Houghton</title>
      <link>https://padlet.com/thoughton/RETAILCS</link>
      <description>CUSTOMER SERVICE AND SALES TECHNIQUES</description>
      <language>en-us</language>
      <pubDate>2018-11-13 09:46:54 UTC</pubDate>
      <lastBuildDate>2025-11-01 23:20:32 UTC</lastBuildDate>
      <webMaster>hello@padlet.com</webMaster>
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         <title>CUSTOMER SATISFACTION</title>
         <author>thoughton</author>
         <link>https://padlet.com/thoughton/RETAILCS/wish/303631449</link>
         <description><![CDATA[<div>extent that a business has successfully achieved expectations of customers/consumers.</div>]]></description>
         <enclosure url="" />
         <pubDate>2018-11-13 09:49:53 UTC</pubDate>
         <guid>https://padlet.com/thoughton/RETAILCS/wish/303631449</guid>
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         <title>WHY IS CUSTOMER SATISFACTION IMPORTANT TO THE RETAILER</title>
         <author>thoughton</author>
         <link>https://padlet.com/thoughton/RETAILCS/wish/303631656</link>
         <description><![CDATA[<div>CUSTOMER LOYALTY<br>WORD OF MOUTH (GOOD REPUTATION) GAIN NEW CUSTOMERS<br>COMPETITIVE ADVANTAGE - OVER SIMILAR RETAILERS/COMPETITORS</div>]]></description>
         <enclosure url="" />
         <pubDate>2018-11-13 09:50:34 UTC</pubDate>
         <guid>https://padlet.com/thoughton/RETAILCS/wish/303631656</guid>
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         <title>GATHER </title>
         <author>thoughton</author>
         <link>https://padlet.com/thoughton/RETAILCS/wish/303632432</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2018-11-13 09:53:03 UTC</pubDate>
         <guid>https://padlet.com/thoughton/RETAILCS/wish/303632432</guid>
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         <title></title>
         <author>thomas_harvey132001</author>
         <link>https://padlet.com/thoughton/RETAILCS/wish/303634955</link>
         <description><![CDATA[<div>Sales techniques:<br><br></div><div>·         Personal shopper </div><div>·         Reward Cards </div><div>·         Discounts </div><div>·         Emotion</div><div>·         Humour</div><div>·         Giving free samples </div><div>·         Personalise products <br><br></div>]]></description>
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         <pubDate>2018-11-13 10:00:22 UTC</pubDate>
         <guid>https://padlet.com/thoughton/RETAILCS/wish/303634955</guid>
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         <title>SALES TECHNIQUES</title>
         <author>160144654</author>
         <link>https://padlet.com/thoughton/RETAILCS/wish/303636079</link>
         <description><![CDATA[<div><br></div><div>·         Discounts</div><div>·         Personal Shoppers</div><div>·         Loyalty Programmes/Cards</div><div>·         Offer Free Samples</div><div>·         Offer Rewards/Incentives (Comparethemarket.com)</div><div>·         Personalised Service (Use customer name)</div><div>·         Good Presentation of Products and customers</div><div>·         Customer tracking/follow ups – emails/online shopping</div><div>·         Detailed knowledge of products/ industry insight<br><br></div>]]></description>
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         <pubDate>2018-11-13 10:03:59 UTC</pubDate>
         <guid>https://padlet.com/thoughton/RETAILCS/wish/303636079</guid>
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         <title>Retail Sales Techniques</title>
         <author></author>
         <link>https://padlet.com/thoughton/RETAILCS/wish/303636319</link>
         <description><![CDATA[<div><br></div><div>* Promote discounts online on social media, through their website </div><div>· Send promotional deals via email and via post</div><div>· At customer checkouts, some retailers offer chocolate or other items that are on sale to encourage customers to buy something extra</div><div>· Personal shoppers</div><div>· Personal discounts</div><div>· Adverts/banners online and in-store </div><div>· The organisation being at the top of a search engine</div><div>· Gift wrapped items (helps organisation make more profit and saves customer time not having to gift wrap what they have bought)</div><div>· Competitive pricing</div><div>· Loyalty cards (to increase loyalty, gather info and enable customers to get points or discounts)</div><div>·Staff giving expert advice and going the extra mile in-store for the customer<br>*Competitions </div><div>· Add-on, Upsell or cross-sell</div><div>· Freebies (e.g. customer could buy some perfume but get free samples of other new perfumes the store is selling)<br><br></div>]]></description>
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         <pubDate>2018-11-13 10:04:44 UTC</pubDate>
         <guid>https://padlet.com/thoughton/RETAILCS/wish/303636319</guid>
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         <title> Sales techniques used to get the customers to come into the store </title>
         <author>anitadaugule</author>
         <link>https://padlet.com/thoughton/RETAILCS/wish/303636347</link>
         <description><![CDATA[<div><br></div><ul><li>Discount/sale banners stuck onto store window</li><li>Mannequins wearing trendy/up to season clothing </li><li>Attractive displays in the windows </li><li>Memorable sign to advertise the store </li><li>Use a portable sign </li><li>Hold a flash sale </li><li>Offer refreshments </li><li>Make access to the store mobile </li><li>Entertain the children </li><li>Offer free samples</li><li>Display toys at eye level for the children so they can encourage their parents to buy them</li></ul><div><br></div><div> <br><br></div>]]></description>
         <enclosure url="" />
         <pubDate>2018-11-13 10:04:50 UTC</pubDate>
         <guid>https://padlet.com/thoughton/RETAILCS/wish/303636347</guid>
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      <item>
         <title>at checkouts offer small items, like chocolate, to increase sales. </title>
         <author>clairebradshaw28</author>
         <link>https://padlet.com/thoughton/RETAILCS/wish/303637376</link>
         <description><![CDATA[<div>pay to be at the top of google search <br>offer gift wrapping services <br><br></div>]]></description>
         <enclosure url="" />
         <pubDate>2018-11-13 10:07:53 UTC</pubDate>
         <guid>https://padlet.com/thoughton/RETAILCS/wish/303637376</guid>
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