UNIT 4 P4 a by Tina Williams https://padlet.com/willic5/tqs3cgoxbvj3 Demonstrating Customer Service Face to Face en-us 2019-03-02 23:45:28 UTC 2025-11-16 20:31:38 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Shakinghands.png Face to Face Communication in Travel & Tourism. willic5 https://padlet.com/willic5/tqs3cgoxbvj3/wish/337424412 How can I demonstrate effective customer service face to face to a tourist requesting for information

]]> 2019-03-04 12:16:00 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/337424412 How do I start an effective dialogue with the tourist? willic5 https://padlet.com/willic5/tqs3cgoxbvj3/wish/337427247 s]]> 2019-03-04 12:27:43 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/337427247 What are some of the willic5 https://padlet.com/willic5/tqs3cgoxbvj3/wish/337427923 information a tourist will request at the information centre?]]> 2019-03-04 12:30:14 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/337427923 Face to Face Communication Skills in Travel & Tourism. willic5 https://padlet.com/willic5/tqs3cgoxbvj3/wish/337428699
Ground Rules / Expectations when dealing with customers face to face
*Always smile when you greet the customer*
*Listen attentively to what the customer*
*Make eye contact but don't stare*
*Make sure you look interested (even if you're not!)*
*Address the customer by name*
*Don't interrupt the customer*
*Keep a reasonable distance from the customer, not too close but too far away*
* Always thank the customer when appropriate*]]> 2019-03-04 12:33:01 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/337428699 Noah https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788013 The information that a customer may request at the information centre is where they could find the nearest restaurant.]]> 2019-03-07 10:44:12 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788013 Suxin https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788136
First, always greet the customers with a warm and welcoming smile. 
Make eye contact and listen efficiently. Use customers' name to build up a relationship with them.

The information that customers will ask is about his destination, such as accommodation and attractions. Make sure there are some brochures for customers to read. ]]> 2019-03-07 10:44:33 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788136 Bryan https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788144 I can demonstrate effective customer service by greeting the customer, give them a smile, listen to what the customer is saying, address the customer, been polite so you can make the customer feel in a good atmosphere.  ]]> 2019-03-07 10:44:34 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788144 Amina https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788296
You can demonstrate effective customer service face to face to a tourist requesting for information, through how well you present your self ,through you dress code and how well you ]]> 2019-03-07 10:45:03 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788296 Simone Always smile when you greet the customer, make eye contact and listen to what the customer is saying. https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788510  ]]> 2019-03-07 10:45:50 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788510 Brandon https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788551 Always have a smile and be polite at all times 

]]> 2019-03-07 10:45:58 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788551 By https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788600 2019-03-07 10:46:08 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788600 Dixie https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788881 Greeting customers with a smile and be polite so that they feel welcomed. When talking to customers face to face, remember to keep eye contact but not stare directly at the customer's eyes and to use their names to address customers, this will help create a more friendly atmosphere and make customers feel comfortable. Listen to customers to understand their situation and help them but don't interrupt them as it will be rude to them. ]]> 2019-03-07 10:47:06 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788881 Akwasi Manu if the customer tries trouble you, remember it is not the time to trouble them back, be calm and show them who runs the business, with positivity, if they respect you, respect them even better and give them best service they couldn't have even expected :D https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788896 2019-03-07 10:47:11 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338788896 Jermaine https://padlet.com/willic5/tqs3cgoxbvj3/wish/338789604 Provide assistance to customer in more personal manner.]]> 2019-03-07 10:50:01 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338789604 Noah https://padlet.com/willic5/tqs3cgoxbvj3/wish/338789798 You start an effective dialogue with the tourist by being welcoming towards the customer. ]]> 2019-03-07 10:50:55 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338789798 Valentina https://padlet.com/willic5/tqs3cgoxbvj3/wish/338789813 Always smile when you greet the customer so the customer feels welcome, when having conversation address customer by name to create a positive work relationship 
valentina ]]> 2019-03-07 10:51:00 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338789813 Greet the customer with a smile and welcome them. https://padlet.com/willic5/tqs3cgoxbvj3/wish/338790458 2019-03-07 10:53:20 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338790458 simone https://padlet.com/willic5/tqs3cgoxbvj3/wish/338791802 To create an effective dialogue with the customer is by giving a warm smile and friendly welcome to the customer.]]> 2019-03-07 10:58:22 UTC https://padlet.com/willic5/tqs3cgoxbvj3/wish/338791802