Emotional Intelligence Case Study by Emily Wilson https://padlet.com/diligentone80/tpcwy8tz3yl6bg2u Post your response to your assigned question by clicking the plus sign. en-us 2025-07-02 15:49:31 UTC 2025-07-02 20:11:35 UTC hello@padlet.com https://padlet.net/icons/png/1f4ac.png https://padlet.com/diligentone80/tpcwy8tz3yl6bg2u/wish/3508688280 There is value in the leader of a team remaining calm in times of crises and being able to articulate a strategy and plan to move forward. 


EQ also helps maintain team morale and resilience under stress


You have to know yourself and your triggers to build EQ

]]> 2025-07-02 19:11:20 UTC https://padlet.com/diligentone80/tpcwy8tz3yl6bg2u/wish/3508688280 https://padlet.com/diligentone80/tpcwy8tz3yl6bg2u/wish/3508688803 Recognize the other persons’ feelings and validate them, work towards a solution rather than placing shame or blame 


Marcus wasn't actively listening to what Lena was saying


For Javi, Marcus missed an opportunity to coach, seek out opportunities for improvement or further learning. He didn't explore why or how the mistake happened so he won't be able to mitigate it from happening again

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  • Team building exercises

  • Courses on self-awareness and self-care

  • group discussions by an independent facilitator to lead team through a discussion around team challenges and how to progress through those challenges

  • Assign a mentor and coach

  • Assign someone to assist with written/electronic communication to make sure that what he articulates will be best received by the team

  • Bi-weekly/monthly review between coach/mentor, supervisor and employee


    • ]]>     2025-07-02 19:14:46 UTC https://padlet.com/diligentone80/tpcwy8tz3yl6bg2u/wish/3508689347     https://padlet.com/diligentone80/tpcwy8tz3yl6bg2u/wish/3508689612

  • Training - Percipio classes

  • Be open to coaching/mentoring

  • Understand who you are talking to and how they receive feedback

  • Work to strengthen empathy

  • Personal note keeping/journaling on what triggers him and what might trigger his employees

  • Asking staff - individually what do they need from him as a supervisor. Be open to receiving that feedback

  • Active listening

    • ]]>     2025-07-02 19:15:30 UTC https://padlet.com/diligentone80/tpcwy8tz3yl6bg2u/wish/3508689612     https://padlet.com/diligentone80/tpcwy8tz3yl6bg2u/wish/3508689702 Behaviors indicating lack of emotional intelligence; Marcus's interactions lack warmth. There is a lack of empathy, self awareness and emotional control. His insensitivity to the team's struggles leads to emotional fatigue or morale issues within his team.

    ]]>     2025-07-02 19:15:45 UTC https://padlet.com/diligentone80/tpcwy8tz3yl6bg2u/wish/3508689702     https://padlet.com/diligentone80/tpcwy8tz3yl6bg2u/wish/3508690577 The impact of Marcus's style exacerbated tensions during organizational change by delivering important updates without context or explanation. This led to confusion and mistrust from the team.


    His lack of empathy and vision during change management led to confusion, resistance and increased reluctance among staff to communicate openly.

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