W46N L6 T3 Mindmap Problem Statement by Dion Ang https://padlet.com/dionzq22/to8wmm564th0nmpw Made with big dreams en-us 2020-05-28 02:57:42 UTC 2025-12-23 23:39:09 UTC hello@padlet.com Paradise Hotel wtfsuji https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598237194 - Key account of SFIFF
- Have short term requirement for a small quantity of black pepper, hence they asked Frederick for help 

]]> 2020-05-28 03:03:10 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598237194 Suzie wtfsuji https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598237522 - Key Account Manager for SF Condiments 
- Declined Paradise Hotel requirement 
- Did not inform Frederick about declining Paradise Hotel's requirement 
- Did not inform Frederick that SFI Condiments is having trouble fulfilling it's commitments to current clients, hence not able to fulfill to new clients requirements.

]]> 2020-05-28 03:03:36 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598237522 Alternative supplier dionzq22 https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598237844
  • Came in as a supplier when SFI Condiments rejected the order
  • Took the opportunity to seize 45% of business which used to be for SFI frozen food
    • ]]>     2020-05-28 03:04:05 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598237844     Frederick wtfsuji https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598237900 -Key Account Manager for SF Frozen Food 
    - Does the basic of KAM such as using channels and communicating with stakeholders
    - Provided the contact information of it's sister division to Paradise Hotel executives 
    - Frederick is unsure of what needs to be done at times 
    - Don't have what it takes to be a good KAM according to teammates]]>     2020-05-28 03:04:09 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598237900     SF Frozen Food (SFIFF) putriavacoco https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598238055 2020-05-28 03:04:20 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598238055 SFI Condiments (SFIC) dionzq22 https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598238139
  • Deal with spices
    • ]]>     2020-05-28 03:04:27 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598238139     What is going on with Synergy Food Inc (SFI)? dionzq22 https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598238848
  • SFI has 2 divisions SFI frozen food & SFI condiments
  • Managing director wants to solve the issues of both divisions
    • ]]>     2020-05-28 03:05:26 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598238848     Not on good terms limxinyu446 https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598244011 - Both Frederick and Suzie tried to minimise all possible communication between both departments 
    - Have tension between each other 

    ]]>     2020-05-28 03:11:56 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598244011     Company Culture https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598248627
  • Management director gives 100% empowerment to the Key Account Managers so long as there are no major hiccups.
  • No clear goals, norms and behavior identified
    • ]]>     2020-05-28 03:18:08 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598248627     Why did Paradise Hotel choose another supplier? limxinyu446 https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598249133 - Suzie declined Paradise Hotel's order
    -  there was no follow up after that as Suzie did not cc the email to Frederick]]>     2020-05-28 03:18:38 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598249133     Why did SFIC decline Paradise Hotel's order? putriavacoco https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598249532 SFIC declined to serve Paradise Hotel due to having troubles juggling all clients ]]> 2020-05-28 03:19:11 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598249532 Problems: https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598253114 Why were foods sales growth below industry standards ? Was it due to the KAM in charge or competitors ?]]> 2020-05-28 03:23:27 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598253114 No communication between SFIC and SFIFF putriavacoco https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598253401 2020-05-28 03:23:52 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598253401 SFIC did not copy email declining Paradise order to SFIFF putriavacoco https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598256275 2020-05-28 03:28:02 UTC https://padlet.com/dionzq22/to8wmm564th0nmpw/wish/598256275