PM. Feedback & Recognition. 29th June. NI Ast Mgrs by Aoife Ryan https://padlet.com/aoiferyan1/tl0ajdm6cgmxlh50 Leading A Service Excellence Culture en-us 2022-06-29 12:30:42 UTC 2025-06-21 10:56:39 UTC hello@padlet.com https://padlet.net/icons/png/1f4a1.png aoiferyan1 https://padlet.com/aoiferyan1/tl0ajdm6cgmxlh50/wish/2233380469 2022-06-29 12:30:42 UTC https://padlet.com/aoiferyan1/tl0ajdm6cgmxlh50/wish/2233380469 Scenario 1 An employee was late a few days for work over the last two weeks aoiferyan1 https://padlet.com/aoiferyan1/tl0ajdm6cgmxlh50/wish/2233380470 2022-06-29 12:30:42 UTC https://padlet.com/aoiferyan1/tl0ajdm6cgmxlh50/wish/2233380470 Scenario 2. An employee did not offer advice or recommendations to a customer when prompted (R - ICARE) aoiferyan1 https://padlet.com/aoiferyan1/tl0ajdm6cgmxlh50/wish/2233380471 2022-06-29 12:30:42 UTC https://padlet.com/aoiferyan1/tl0ajdm6cgmxlh50/wish/2233380471 Scenario 3. An employee has demonstrated active listening and built on what the customer has said (C - ICARE) aoiferyan1 https://padlet.com/aoiferyan1/tl0ajdm6cgmxlh50/wish/2233380472 2022-06-29 12:30:42 UTC https://padlet.com/aoiferyan1/tl0ajdm6cgmxlh50/wish/2233380472