Anis Ainna Binti Mat Ropi by Anisainna Matropi

Monday, 19/02/2018 (week1)

anisainna95 — 2018-02-20 04:19:14 UTC

- Briefing about the hotel
- Transfer to sale department
- Read about the product and service offered by Ridel Hotel
- Identify the attraction that have in Kelantan

Tuesday, 20/02/2018

anisainna95 — 2018-02-21 04:27:07 UTC

- Understand about the product knowledge at Ridel Hotel
- Understand how to make a sales

Wednesday, 21/02/2018

anisainna95 — 2018-02-23 06:42:35 UTC

- Follow up the customer that have event and confirm booking for the event
- Call the customer that booking for event on February and March

Thursday, 22/02/2018

anisainna95 — 2018-02-25 01:44:57 UTC

-Prepare event order for Spectra company
- Spectra company ask to postpone the event
- Email the Hi Tea quotation to the customer

Friday, 23/02/2018

anisainna95 — 2018-02-25 01:48:14 UTC

- Learn how to answer the call from guest how to make event booking
- learn how to greeting with polite while on the phone with the customer
- Call the customer for confirmation event on 02March2018

Sunday, 25/02/2018 (week2)

anisainna95 — 2018-02-26 09:02:26 UTC

- Go to housesekeeping department and help clean the room
- Learn how to clean the table in the room

Monday, 26/02/2018

anisainna95 — 2018-02-26 09:04:54 UTC

- Prepare the event order for Majalah Niaga on 2/3/2018
- Email the contract rate to the travel agent PSSB and Ipoh Overland

Tuesday, 27/02/2018

anisainna95 — 2018-03-13 01:48:26 UTC

- Help the staff in the houseskeeping department and learn how to clean the toilet, and how to put the towel

Wednesday, 28/02/2018

anisainna95 — 2018-03-13 01:51:18 UTC

- At houseskeeping department and clean the room
- Learn about how to change the duvet of the bed

Thursday, 01/03/2018

anisainna95 — 2018-03-13 01:53:09 UTC

- Every day need to check email from guest and reply the email

Friday, 02/03/2018

anisainna95 — 2018-03-13 01:55:07 UTC

- Learn how to pick up call if guest want to book the room

Saturday, 03/03/2018

anisainna95 — 2018-03-13 01:56:37 UTC

- Enter houseskeeping department because not enough staff to clean the room

Sunday, 04/03/2018

anisainna95 — 2018-03-13 01:59:39 UTC

- At houseskeeping department and help the staff

Monday, 05/03/2018 Week3

anisainna95 — 2018-03-13 02:03:10 UTC

***** Off Day ******

Tuesday, 06/03/2018

anisainna95 — 2018-03-13 02:05:03 UTC

*** Take annual leave because have an interview at Kuala Lumpur for apply the sponsorship for tourist guide course ***

Wednesday, 07/03/2018

anisainna95 — 2018-03-13 02:06:48 UTC

- Make an event order for group Adamasa and distribute to all department

Thursday, 08/03/2018

anisainna95 — 2018-03-13 02:08:43 UTC

- Cut the breakfast cuppon for group arrival on tomorrow

Friday, 09/03/2018

anisainna95 — 2018-03-13 02:10:21 UTC

- Check the ridel hotel email
- Make the event order for group En.Zanrual arrival on 11March2018
- Celebrate last day CEO Ridel Hotel En Fikri

Saturday, 10/03/2018

anisainna95 — 2018-03-13 02:10:48 UTC

*** off day ****

Sunday, 11/03/2018

anisainna95 — 2018-03-13 02:19:38 UTC

- Learn the room code
- Learn telemarketing through whatsapp and promote the room rate for March 2018

Monday, 12/03/2018 Week4

anisainna95 — 2018-03-15 07:08:31 UTC

- Make event order for group TM Dekoh and distribute to all the department
- Email the contract rate to travel agent EOS travel

Tuesday, 13/03/2018

anisainna95 — 2018-03-15 07:10:33 UTC

- Received booking from guest to booking room
- Make the Event order for two group
- Email the contract rate to the travel agent

Wednesday, 14/03/2018

anisainna95 — 2018-03-15 07:12:07 UTC

- Prepare the event order for group Ework Event and Suria Indah Holidays and distribute to all the department

Thursday, 15/03/2018

anisainna95 — 2018-03-15 07:14:52 UTC

- Check email for Ridel Hotel
- Make the Event order (EO) for group Le Tour De Langkawi
- Learn how to make the quotation
- Pick up call from guest for booking room on July

Friday, 16/03/2018

anisainna95 — 2018-03-26 03:42:49 UTC

- Pick up call and receive booking from guest
- Cut the breakfast cuppon

Saturday, 17/03/2018

anisainna95 — 2018-03-26 03:43:54 UTC

*** offday****

Sunday, 18/03/2018 , Week5

anisainna95 — 2018-03-26 03:46:26 UTC

- Go to houseskeeping department and help clean the room

Monday, 19/03/2018

anisainna95 — 2018-03-26 03:47:33 UTC

- At houseskeeping department and learn how to make the bed

Tuesday, 20/03/2018

anisainna95 — 2018-03-26 04:17:16 UTC

- At houseskeeping department and clean the group room

Wednesday, 21/03/2018

anisainna95 — 2018-03-26 04:18:38 UTC

-Prepare the EO for group Smk Sungai Ara
- Prepare the breakfast cuppon for guest

Thursday, 22/03/2018

anisainna95 — 2018-03-26 04:20:10 UTC

-Prepare the rooming list for group arrival
-Pick up call from guest
-Distribute the EO to all department

Friday, 23/03/2018

anisainna95 — 2018-03-26 04:21:28 UTC

-Email the contract rate to travel agent Jaz Holiday Sdn.Bhd
-Prepare the key room for guest

Saturday, 24/03/2018

anisainna95 — 2018-03-26 04:21:54 UTC

***offday***

Sunday, 25/03/2018, Week6

anisainna95 — 2018-03-26 04:23:26 UTC

- Help clean the room at houseskeeping department

Monday, 26/03/2018

anisainna95 — 2018-03-26 04:24:22 UTC

- Check hotel email
- Pick up call from guest for hall booking
- Key in data base guest arrival on March

Tuesday, 27/03/2018

anisainna95 — 2018-03-30 02:28:23 UTC

-Make the proforma invois to company SV Pharmachem
- Email the quotation to KGHE HRPZ for booking 29/03/2018

Wednesday, 28/03/2018

anisainna95 — 2018-03-30 08:13:55 UTC

- Key in data for cancellation booking from January to March 2018
- Filling all the cancellation booking in one file
- Celebrate last day sales manager

Thursday, 29/03/2018

anisainna95 — 2018-03-30 08:17:13 UTC

- Call all PPD (Pejabat Pendidikan Daerah) in Kelantan and ask person that incharge for every function give their contact number and email for Ridel Hotel send the promotion rate for school holiday on June 2018

Friday, 30/03/2018

anisainna95 — 2018-03-30 08:19:56 UTC

- Email the contract rate for Engage Travel and Tours
- Check the Ridel email
- Reply the customer booking through email

Saturday, 31/03/2018

anisainna95 — 2018-03-30 08:21:35 UTC

*** offday ***

Sunday, 01/04/2018, Week 7

anisainna95 — 2018-04-02 04:15:03 UTC

- Check email Ridel Hotel
- Make the event order for Muin Holidays & Tours and distribute to all department
- Farewell event for Ridel Staff

Monday, 02/04/2018

anisainna95 — 2018-04-02 04:20:25 UTC

- Check email Ridel Hotel
- Learn how to change the ink from printer
- Learn how to make the quotation for CIDB company on 10 April 2018
- Email the quotation for Fizfia Interprise
- Send proforma invois room rate for guest through email

Tuesday, 03/04/2018

anisainna95 — 2018-04-05 01:49:13 UTC

- Check Ridel Hotel email
- Email the contract rate for Asmin Travel and Tours
- Make the quotation from guest booking for company The Eurasia Consortium for booking hall, room and set lunch

Wednesday, 04/04/2018

anisainna95 — 2018-04-05 01:51:18 UTC

- Check email Ridel Hotel
- Check quotation file for April and follow up the nearest event
- Call company Fizfia Interprise fo confirm booking and the booking is cancle.

Thursday, 05/04/2018

anisainna95 — 2018-04-05 02:03:44 UTC

- Check email Ridel Hotel
- Do telemarketing and promote April Promotion from Ridel

Friday, 06/04/2018

anisainna95 — 2018-04-08 03:06:49 UTC

** offday**

Saturday, 07/04/2018 Week 8

anisainna95 — 2018-04-08 03:10:16 UTC

- Check email Ridel Hotel
- Prepare Event Order for booking on 13-15 April from company The Eurasia Consortium

Sunday, 08/04/2018

anisainna95 — 2018-04-08 04:28:15 UTC

- Check email Ridel Hotel
- Make the correction on EO for company The Eurasia Consortium
- Follow up / call guest for confirm booking on the following weeks
- Clean the table and throw rubbish

Monday, 09/04/2018

anisainna95 — 2018-04-10 03:55:37 UTC

- Check email Ridel Hotel
- Email the quotation to Optometrist Kelantan for booking hall on 20 April 2018
- Prepare the Event Order for MAIK and distribute to all department

Tuesday, 10/04/2018

anisainna95 — 2018-04-14 02:10:05 UTC

- Check email Ridel Hotel, see wether have received any booking from guest and request the contract rate from travel agent
- Resend the quotation to the Bulan Sabit Merah Kelantan because the email they give is wrong

Wednesday, 11/04/2018

anisainna95 — 2018-04-14 02:13:05 UTC

- Check email Ridel Hotel
- Follow up guest booking and make confirmation of the room and function
- Pick up call from guest to booking hall on 21 April and I need to email the quotation to Asiana Academy, Puchong

Thursday, 12/04/2018

anisainna95 — 2018-04-14 03:02:04 UTC

- Do telemarketing to promote the room on public holiday for PRU 2018 on May
- Follow up guest but the booking is cancel
- Farewell party for practical student in housekeeping department

Friday, 13/04/2018

anisainna95 — 2018-04-14 03:18:12 UTC

- Follow up guest
- Prepare the event order for Suria Indah Holidays for tomorrow booking

Saturday, 14/04/2018

anisainna95 — 2018-04-14 04:44:28 UTC

- Check email Ridel Hotel
- Pick up call guest and ask available hall on May, but cancel the booking
- Help the staff at front office to update the VC room and OC in system HOS

Sunday, 15/04/2018

anisainna95 — 2018-04-16 01:17:37 UTC

**offday**

Monday, 16/04/2018 Week9

anisainna95 — 2018-04-16 01:18:50 UTC

- Check email Ridel Hotel
- Go to houseskeeping department and help the staff clean the room

Tuesday, 17/04/2018

anisainna95 — 2018-04-19 08:16:35 UTC

- Check email
- Do telemarketing and promote the evny at Ridel on 30 April 2018

Wednesday, 18/04/2018

anisainna95 — 2018-04-19 08:17:55 UTC

**offday**

Thursday, 19/04/2018

anisainna95 — 2018-04-19 08:18:20 UTC

- Check email Ridel Hotel
- Follow up guest for booking hall on tomorrow but no pick up
- Email the contract rate to Richworld Travel and Tours Sdn Bhd

Friday, 20/04/2018

anisainna95 — 2018-04-25 07:51:58 UTC

- Filling quotation for May and July 2018
- Filling quotation for 2017

Saturday, 21/04/2018

anisainna95 — 2018-04-25 07:55:10 UTC

- Check email Ridel Hotel
-At front office learn how to check in guest and make the key room from system
- Assist guest to the room

Sunday, 22/04/2018

anisainna95 — 2018-04-25 07:57:00 UTC

- Do telemarketing and promote hotel package
- Check booking from guest through email

Monday, 23/04/2018

anisainna95 — 2018-04-25 07:58:07 UTC

- Pick up call guest for booking on September
- Fold the Ridel Hotel pamphlet and put at the promo place

Tuesday, 24/04/2018

anisainna95 — 2018-04-28 01:51:40 UTC

- Print for booking from Amanah Ikhtiar
- Prepare the Event Order for Shuang Hor Group
- Email the contract rate to M.Maha - Izah Interprise

Wednesday, 25/04/2018

anisainna95 — 2018-04-28 01:53:56 UTC

- Distribute the EO from TMJ for tomorrow arrival to all department, front office, account, food and beverage, maintainance and houseskeeping
- Pick up call guest from UMK Pengkalan Chepa for booking hall on May

Thursday, 26/04/2018

anisainna95 — 2018-04-28 01:55:57 UTC

- Pick up call guest ask for hall on July
- Prepare for video presentation
- Shooting at houseskeeping department

Friday, 27/04/2018

anisainna95 — 2018-04-28 01:57:33 UTC

** offday **

Saturday, 28/04/2018 Week 10

anisainna95 — 2018-04-28 01:57:56 UTC

- Check email
- Pick up call guest ask for hall rental

Sunday, 29/04/2018

anisainna95 — 2018-04-30 04:30:39 UTC

- At houseskeeping department and help the staff clean the room
- 48 rooms vacant dirty and need to clean

Monday, 30/04/2018

anisainna95 — 2018-04-30 04:32:54 UTC

- Pick up call at front office and comunicate with guest
- Check email Ridel Hotel
- HUSM organize event Donating The Blood at lobby hotel

Tuesday, 01/05/2018

anisainna95 — 2018-05-05 01:26:32 UTC

** Labor Day **

Wednesday, 02/05/2018

anisainna95 — 2018-05-05 01:27:11 UTC

- Cut the key holder and breakfast cupon
- Pick up call guest for hall booking on 2-5 July 2018

Thursday, 03/05/2018

anisainna95 — 2018-05-05 01:36:56 UTC

- At houseskeeping department
- Help make up the room
- Farewell student practical from KPTM

Friday, 04/05/2018

anisainna95 — 2018-05-05 01:38:40 UTC

**offday**

Saturday, 05/05/2018 Week11

anisainna95 — 2018-05-05 01:40:00 UTC

- Check email Ridel Hotel
- Make the telemarketing and promote Ridel hall

Sunday, 06/05/2018

anisainna95 — 2018-05-12 02:30:10 UTC

- Key in sales revenue for May and June 2017
- Pick up call guest from Maahad Tahfiz Al Quran for hall booking on13 Ma

Monday, 07/05/2017

anisainna95 — 2018-05-12 02:33:39 UTC

- Distribute the Event Order for Mary Kay and Asmin Travel to all department
- Email the contract rate to the travel agent
- Put the hall promotion into the file for sales manager make the sale

Tuesday, Wednesday and Thursday 08/05 to 10/05/2018

anisainna95 — 2018-05-12 02:41:06 UTC

*ELECTION DAY*

Friday, 11/05/2018 Week 12

anisainna95 — 2018-05-12 02:48:41 UTC

- Put the promotion package for school student and Ramadhan offers for cafe and room into the file
- Photostat the fliers and put into the file

Saturday, 12/05/2018

anisainna95 — 2018-05-12 02:53:24 UTC

- At houseskeeping department and help make up the room

Sunday, 13/05/2018

anisainna95 — 2018-05-19 00:54:08 UTC

- Key in the data for revenue sales on 2017, Jun, July, August

Monday, 14/05/2018

anisainna95 — 2018-05-19 00:55:23 UTC

- Key in the revenue sales for October, November and December 2017

Tuesday, 15/05/2018

anisainna95 — 2018-05-19 00:56:37 UTC

- Key in the revenue sales for 2018
- Distribute the EO from Mary Kay and KT Skill Institute to all department

Wednesday, 16/05/2018

anisainna95 — 2018-05-19 00:58:05 UTC

**offday**

Thursday, 17/05/2018

anisainna95 — 2018-05-19 00:58:31 UTC

- Photostat the Ramadhan promotion and put in the sale file

Friday, 18/05/2018

anisainna95 — 2018-05-19 01:00:11 UTC

**offday**

Saturday, 19/05/2018 Week 13

anisainna95 — 2018-05-24 00:14:41 UTC

- Photostat flyers and put in the sales scipt

Sunday, 20/05/2018

anisainna95 — 2018-05-24 00:19:02 UTC

- Put the flyers of Ramadhan in sales scipt and prepare a lot to sales manager make the sale

Monday, 21/05/2018

anisainna95 — 2018-05-24 00:21:27 UTC

- Email Ramadhan's promotion and student package to all the primary school in Kelantan
- Prepare the quotation to the Yayasan Jowahaki

Tuesday, 22/05/2018

anisainna95 — 2018-05-24 00:23:10 UTC

- Make the telemarketing on Facebook and promote Ramadhan and room package
- Email the Ramadhan promotion to primary school in Kelantan
- Prepare the sales scipt

Wednesday, 23/05/2018

anisainna95 — 2018-05-24 00:25:01 UTC

- Prepare the quotation to the SMK Tendong
- Key in data for sale forecast for July 2018
- Email the Ramadhan promotion to all the primary school in Kelantan

Thursday, 24/05/2018

anisainna95 — 2018-05-24 00:26:34 UTC

- Email the Ramadhan promotion to all the primary school in Kelantan
- Print the booking from Zest Travel and Tours

Friday, 25/05/2018

anisainna95 — 2018-05-24 00:29:12 UTC

**offday

Saturday, 26/05/2018, Week14

anisainna95 — 2018-05-29 00:39:28 UTC

- Email the Ramadhan promotion to primary school in Kelantan
- Photostat Ramadhan promotion and put in the sales scipt

Sunday, 27/05

anisainna95 — 2018-05-29 00:44:48 UTC

- Find the email or person in charge in Setiausaha Kerajaan Negeri
- Email the Ramadhan promotion to all the primary school (592 schooll)
- CUt the breakfast cupon for group arrival

Monday, 28/05/201

anisainna95 — 2018-05-29 00:51:15 UTC

- FInd the contact number of SUK MAlaysia
- Convert pdf booking into the microsoft word

Tuesday, 29/05/2018

anisainna95 — 2018-05-31 00:20:51 UTC

- At houseskeeping department and make up the room

Wednesday, 30/05/2018

anisainna95 — 2018-05-31 00:22:45 UTC

- Email the quotation to the Jabatan Pendidikan Negeri Tunjong
- Email the contract rate to the Persada Travel and Tours

Thursday, 31/05/2018 Week 15 & 16

anisainna95 — 2018-06-04 00:57:34 UTC

- Pick up call guest for room booking on July 2018 from Penang
- Prepare quotation for Coway Kelantan

Friday, 01/06/2018

anisainna95 — 2018-06-04 00:58:57 UTC

**offday**

Saturday, 02/06/2018

anisainna95 — 2018-06-04 00:59:25 UTC

- Shooting and prepare video presentation
- Prepare event order and movie text for Coway "Berbuka Puasa

Sunday, 03/06/2018

anisainna95 — 2018-06-04 01:01:16 UTC

- Edit video presentation

Monday, 04/06/2018

anisainna95 — 2018-06-04 01:01:53 UTC

- Interview supervisor / Ridel manager
- Edit video presentation

Tuesday, 05/06/2018 LAST DAY

anisainna95 — 2018-06-04 01:03:07 UTC

- Farewell for last day internship at Ridel Hotel Kota Bharu, Kelantan

Borang C

anisainna95 — 2018-06-09 14:16:19 UTC

Borang semakan penyelia industri

anisainna95 — 2018-06-09 14:17:09 UTC

To

anisainna95 — 2018-06-09 14:23:23 UTC

Total

anisainna95 — 2018-06-09 14:23:26 UTC

anisainna95 — 2018-06-09 14:26:01 UTC

LINK YOUTUBE FOR VIDEO PRESENTATION

anisainna95 — 2018-06-24 09:17:04 UTC

https://www.youtube.com/watch?v=ATfOUlBu5m0

REPORT

anisainna95 — 2018-06-24 09:19:35 UTC

COVER PAGE REPORT

anisainna95 — 2018-06-24 09:21:06 UTC