As a business administrator, I had to explain to him that he was cancelled because he had never paid all his receipts and we could'nt give free electricity to clients.  

 As you can appreciate, it was impossible to go back and the solution was that Mister Faure had to make a contract with another provider. 

To be honest, I tried to stay calm and kind even if I could not do anything but it was not sufficient. 

We resolved the conflict by starting legal proceedings because the client didn't try to understand and refused to pay even if  he did not have the choice to change his electricity provider. 

Eventually, the client has not paid and we are oblige to transfer his file to the legal department. 

To anticipate the problem I decided to call Mrs Martin. I said to her that her monthly payment was not honoured every month. 

I word as an assistant manager in the training center named CACEF.CACEF is based in RIBECOURT. The training center sell vocational training for adult. The formation is handling machine, lift truck, security, fire, rescue workers…

 

I remember one situation, One day my director ask me, call the occupational medicine for put the appointment for the medical visit of the trainers of the company.

 

Description of the situation:

After the ask of my director, I call the occupational medicine for put the medical visit. Unfortunately, the schedule of the occupational medicine and the trainers is very take.

The secretary of the occupational medicine have conflict for find a slot in the schedule of the occupational doctor and me have problem for find a free place in the schedule of the trainers.

We resolved the problem rapidly and efficiency.

Stakes:

The trainers have to pass their medical appointment rapidly because CACEF have employed one new employee and the employees already present in the center have remake their medical appointment.

 

What was at stake was the medical appointment is not up to date, administratively the trainer is not operational for work and is dangerous in case of in an accident in the work.

Solutions:

During a long time, the secretary occupational medicine and I research a solution.

Eventually,I found with the secretary of the occupation medicine a date for the appointment in the end of the training or for the break at midday.

Regrettably, the hours were incorrect in this day. The analytical manager called me to stop the problem. 

 

We were very annoyed because we didn’t know what happened. We did not want the salary of the employees to have a delay. The analytical manager said “Look in the software”, “Compare with the document”. It was important to find who made the mistake, as early as possible.

 

As you can understand, different stakes arose due to the incorrect hours on the software. 

What was at stake were relational issues, because if the problem was solved the analytical manager would maintain the relation with the personal assistant and vice versa. There was also an identity stake, because the personal assistant wanted to show that she didn’t make mistakes. There was an informational stake, because if the problem was solved the analytical manager would inform the personal assistant it was a mistake. The personal assistant received information from the analytical manager. Moreover, the employees, whose hours were incorrect, didn't have their salary.

 

At this specific moment, we needed to find a solution. So, the analytical manager and the personal assistant searched in the software where the hours were registered.

 

Finally, the employees were paid without delay. The analytical manager and the personal assistant could be back to work.

We have to receive the delivery on Monday to resend to the customer on Wednesday. On Tuesday, we didn't receive gloves. 

 

But the customer risked to don’t receive gloves for the date that he ordered and it is indispensable to him. Because of this problem, the customer could never ordered to the company and we lose money. The customer would be very dissatisfied. In fact, the customer is very strict and he will not accept delays. 

Moreover, it is the special gloves and their needs to quickly, if he does not receive his order, he is obliged to stop production the time he receives.

 

Unfortunately, In order to get this arrangement, I insisted a lot on our faithful and very important customer place because for we command in very large quantities and since a long time. The supplier accept for to do repairing Tuesday and he would offer a discount to the order of next time.  We do not pay this delivery. 

 

At the point, I thought I would not receive delivery on time and that the supplier would not change his mind.

This reaction really surprised me. I consider myself a very organized person. I always think ahead about possible issues, but this came out of the suddenly.

 

Finally, we receive the delivery in the time and the customers are not impacted for the less delivery. But, we hesitate now order in this supplier. We resolved the conflict rationally and effectively, and had no more problems.

But, after this period, my boss refused to speak with me and he avoided me.

 This reaction really surprised me. I consider myself a very helpful person.

I always think ahead about my task in my job, but this came out of the blue and I wasn't expecting it so I was frustrated.

Unfortunately, it all ended in a confrontation because he would not change his mind, and we were very direct in the situation. To be honest, I did not handle the situation very well.

 So, after this period finished, the first thing I did was to find solution and speak correctly with my boss. At that point, I regretted how I had words with him. I put myself in his position and I understood what he said.

As you can appreciate, it was a big problem. Without good atmosphere, the communication was degraded. And what was at stake was the reputation of the company and the survival of my job. Moreover, as a personnal assistant , it was my duty to solve the problem quickly.

That’s when I had an idea: speak with my boss. I made sure I was more patient and sympatic, I listened more to him and I explained to him my opinion about this misunderstand. I asked him for what he thought . To be honest I got better about this situation.
Finally, he apologized to me because what he said was opset. From this, I learnt that during the harvest and after, the period and the atmosphere is very stressed . We resolved the conflict rationally and effectively, and had no more problems.