DABB Cohort 50: Identity challenges by GDS Academy https://padlet.com/gdsacademy/td3g3j7cxvb72j7r What are the challenges of assuring a digital identity? en-us 2022-03-14 10:11:14 UTC 2026-03-09 23:20:52 UTC hello@padlet.com https://padlet.net/icons/png/1f9d0.png need to trust gov to handle data securely https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097741715 2022-03-16 10:19:53 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097741715 Issue individual unique identifier codes https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742038 2022-03-16 10:20:07 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742038 Connecting offline identity proof (bills, id etc) with online identifiers https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742174 2022-03-16 10:20:13 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742174 Personal online security https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742454 2022-03-16 10:20:27 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742454 Achieving balance between needing to verify to prevent fraud and not making services to onerous https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742463 2022-03-16 10:20:27 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742463 need to be consistent with handling a users data https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742544 2022-03-16 10:20:31 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742544 Not IT savvy https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742779 2022-03-16 10:20:41 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097742779 How do they know that people are who they say they are? https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743021 2022-03-16 10:20:54 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743021 stay within law e.g. GDPR https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743224 2022-03-16 10:21:03 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743224 Homeless-no ID, no access to IT https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743302 2022-03-16 10:21:08 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743302 Need to keep things simple "once and done" to avoid individuals having to keep going online https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743621 2022-03-16 10:21:24 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743621 Training staff/ upskilling gdsacademy https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743667 2022-03-16 10:21:26 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743667 Biometric verification https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743830 2022-03-16 10:21:34 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743830 Get things right the first time!! https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743990 2022-03-16 10:21:40 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097743990 Huge risk if you get it wrong https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097744074 2022-03-16 10:21:43 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097744074 Effective communication with users gdsacademy https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097744492 2022-03-16 10:22:01 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097744492 Consider use of language and jargon as it is confusing https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097744909 2022-03-16 10:22:21 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097744909 Paperless billing and no drivers license/passport might mean they struggle to prove who they are https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745099 2022-03-16 10:22:32 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745099 Understanding why i need to do this gdsacademy https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745157 2022-03-16 10:22:35 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745157 Share info across departments and local authority to minimise citizen's need to contact several departments to provide same info https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745301 2022-03-16 10:22:42 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745301 publish data on F&E https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745310 2022-03-16 10:22:42 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745310 Lack of confidence in government/big brother gdsacademy https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745571 2022-03-16 10:22:55 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745571 make the systems join up, so it is easier for users (eg having fewer unique identifiers to remember) https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745581 2022-03-16 10:22:56 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097745581 Gather evidence through research gdsacademy https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097746126 2022-03-16 10:23:24 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097746126 People with disabilities might find access hard so have to use an advocacy service https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097746649 2022-03-16 10:23:47 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097746649 Train staff - keep up with latest developments and challenges gdsacademy https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097747121 2022-03-16 10:24:09 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097747121 Older tech excludes quicker ways that people can engage eg face scanning, QR codes https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097747523 2022-03-16 10:24:26 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097747523 Share best practices with other government departments gdsacademy https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097747854 2022-03-16 10:24:42 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097747854 Find out about individuals and assess whether it might be better to do things F2F for vulnerable customers (home visits or appointment at a local office) https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097748028 2022-03-16 10:24:50 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097748028 Verify advocates https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097748393 2022-03-16 10:25:08 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097748393 Risk of internal fraud, non-compliance with GDPR, mistakes etc https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097748545 2022-03-16 10:25:14 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097748545 Verify advocates! https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097748970 2022-03-16 10:25:32 UTC https://padlet.com/gdsacademy/td3g3j7cxvb72j7r/wish/2097748970