Group 5 - LSA Roles document exercise by Lancaster Library https://padlet.com/Lancaster_Library/ta233ryv8848m50s en-us 2021-11-17 18:10:16 UTC 2026-02-07 21:02:54 UTC hello@padlet.com https://padlet.net/icons/png/1f368.png LSA role expectations document Lancaster_Library https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1897621145 2021-11-17 18:10:16 UTC https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1897621145 Read through the LSA role expectations, (focus on LSAs section), and discuss how and if it fits in with your Blue Sky thinking, using your own approach, or questions below to help you. Is there anything missing? Anything that we need to do more of? (e.g. to achieve higher value reach) How well are we working together as a team to achieve something close to the ideal? What are our key priorities at the moment in terms of things to improve if we think about the student/patron perspective? List priorities from most important to least What type of things should we ask our patrons to provide feedback on, to improve our service & how we do things? What are our biggest wins and how do keep them? Lancaster_Library https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1897621147 2021-11-17 18:10:16 UTC https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1897621147 Feedback https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1977255622 We need more of it, so how do we get it? Do we take that it as .... if we don't get complaints then all is fine. How do we ask for feedback. Do we go back to the old way of paper, pen and box??]]> 2022-01-05 19:39:27 UTC https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1977255622 Asking Patrons to use chat https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1977259205 How many of us have done this?? 
Are we getting the complicated enquiries on the Frontline or are they all going on Chat?

]]> 2022-01-05 19:41:16 UTC https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1977259205 What do we need to do more of? https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1977263219 A permanent location in the library so patrons know where to find us, we could be roaming, on the back desk, looking for books, hoovering around the self service points.

]]> 2022-01-05 19:43:17 UTC https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1977263219 Priorities https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1978164104 Answering chat/emails promptly and efficiently. 
To be seen in the library building for help and support.
Make sure students can books a study space/room and the space is clean, tidy and in working order.
Information is up to date on websites, SM, boards and leaflets.
Books are shelved within 24 hours.


]]> 2022-01-06 08:11:55 UTC https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1978164104 Priorities https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1980538671 Answering chat/emails promptly and efficiently. 
To be seen in the library building for help and support.
Make sure students can book a study space/room and the space is clean, tidy and in working order.
Information is up to date on websites, SM, boards and leaflets.
Books are shelved within 24 hours.]]> 2022-01-07 13:56:17 UTC https://padlet.com/Lancaster_Library/ta233ryv8848m50s/wish/1980538671