Designing a Feminist Chatbot by Lia Gill https://padlet.com/liashergill/t7nn67kdxly2ggq7 How could a chatbot help challenge negative thought patterns? en-us 2020-07-25 12:00:55 UTC 2020-10-17 11:01:22 UTC hello@padlet.com https://padlet.net/icons/png/2728.png Stakeholders 01 / Can you be more specific about the group you’re designing for? liashergill https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662332092 Yes, refine stakeholder group to women and non binary people between the ages of 25-30]]> 2020-07-25 12:05:37 UTC https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662332092 Stakeholders 02 / Might people in this group have any specific needs or face any specific barriers and problems? liashergill https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662332205 Struggling to be aware of the full range  of mental health issues they face themselves. Far more comfortable identifying mental health issues in others.

Problems identifying a mental health issue in the first place. The issue has become "normalised" for them. In which seeking help is not something that they have considered for themselves.

They are aware of the importance of taking care of ones mental health but have trouble applying it daily to their own lives. Often addressing mental health is more of an intervention: it happens when they are overwhelmed and have reached a tipping point. The pressure to be productive, to be progressing well in ones career, friendships and relationships takes precedence over investing in mental health. ]]> 2020-07-25 12:06:34 UTC https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662332205 Stakeholders 03 / What are the strengths and viewpoints of people in this group? liashergill https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662333853 Curious to about self knowledge, self care and mental health. 

As the stigma around talking about mental health and seeking help in the past few years has lessened, they may have accessed therapy themselves or know someone who has. 

Having grown up with the internet, they are likely to turn to the internet when seeking help and Google their issue. 

Especially after the pandemic, they may already be familiar with therapy via video or phone. Or know someone who has accessed therapy though these methods opposed to seeing someone in person. ]]> 2020-07-25 12:16:36 UTC https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662333853 Purpose 01 / Can you ask anyone in your stakeholder group if they agree that your chatbot would be helpful to them? liashergill https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662334802 Yes, they agreed that it would be helpful to them. 

However, they had two primary concerns: 
 
01
Would be far more likely to use it if it was explicitly a project made by a woman of colour for women of colour.

The solution to this: 
  • Refine the stakeholder group further to women and non binary people of colour between the ages of 25-30

02
Reservations over the strangeness of talking to a bot. 

The solution to this is being clear about the intention and purpose of the bot:
  • Firstly, making clear that this is not a replacement for therapy. The purpose is that the bot helps embed practises in between therapy sessions.
  • Secondly, when stakeholders are engaging in with the bot, making it obvious from the outset that it is bot not a person or online therapist.  
]]> 2020-07-25 12:22:17 UTC https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662334802 Purpose 02 / Can you ask anyone in your stakeholder group if they agree that the chatbot would encourage equality, wellbeing or positive social change? liashergill https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662335791 Yes, they agreed that it would encourage wellbeing and through the reinforcement of positive thought patterns could increase confidence over time. ]]> 2020-07-25 12:28:56 UTC https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662335791 Purpose 03 / How will your chatbot address the needs of the stakeholder group? liashergill https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662335983 A chatbot that helps women and non binary people of colour aged 25-30 build confidence would address this group’s needs by challenging recurrent negative thought patterns.]]> 2020-07-25 12:30:14 UTC https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662335983 The Need - existing products liashergill https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662347674 Daily apps for mental health revolve around meditation, yoga and mindfulness. In terms of efficacy these are low impact.

At the high impact efficacy end of the spectrum is therapy. Accessibility, or lack thereof, ranges greatly from person to person depending on their location, their job and personal finances. 

This is chatbot would sit in the mid impact range of efficacy. It enables users who have had some exposure to therapy but found applying the concepts discussed difficult to apply to daily life the opportunity to do so. Implementing positive thought patterns is done through interacting with the bot where negative thoughts are challenged. ]]> 2020-07-25 13:28:30 UTC https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662347674 Resources liashergill https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662352271
  • MindWell
    • ]]>     2020-07-25 13:45:30 UTC https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662352271     The Need - observations liashergill https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662363329 Even for those who actively seek to self help outside of therapy sessions, through reading or listening to podcasts, applying those ideas is difficult in practise. Trying to find a page in a notebook is unpractical when really the instant recognition of feelings and emotions is required. 

    I've observed this in two different settings:
    • In conversation with a friend who has a limited allocation of therapy session through work
    • At work during Mental Health Awareness Week. Questions after sessions often revolved around people wanting practical ways that they could implement these strategies in their day to day life. Answers were vague: "keep practising".
    ]]>     2020-07-25 14:29:34 UTC https://padlet.com/liashergill/t7nn67kdxly2ggq7/wish/662363329