Customer service. by Mrs. Alexis https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5 en-us 2022-06-23 10:07:11 UTC 2022-12-06 10:56:38 UTC hello@padlet.com g2 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410456459 hi everyone]]> 2022-12-06 10:22:15 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410456459 G2 Advertising campaign ianmcmillan78 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410457168 2022-12-06 10:22:55 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410457168 Social meida ericjdarko https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410457220
Using various social media platforms.


Making use of social media by advertising products, deals and effective way to provide customer service.

Customers are more likely to engage with your brand and be up to date with any information.

 Social media is easily accessible and a majority of people have access to it. Customers can also share and promote your products for you.

 Social media algorithm may not always work in your favour, meaning a majority of your customers may miss out on anything promoted.
 -eric


]]> 2022-12-06 10:22:58 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410457220 g2 zakariaadamkhan https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410457707 netflix will send you an email this is a way they promote there service ]]> 2022-12-06 10:23:27 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410457707 g1 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410458993 promoting their service on social media advertising on Facebook, and Twitter. Instagram]]> 2022-12-06 10:24:43 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410458993 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410459526 in store merchandising. ]]> 2022-12-06 10:25:18 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410459526 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410461639 Radio 

 Advertising via a radio segment a few times per day

 This will teach those masses who are not on social media and may be travelling in a vehicle or listening at home or on the go

 Strength of this is that some of the older generation and those at work may be privy to this information 

 Certain walks of society do not listen to radio anymore and are more likely to watch television or social media 

]]> 2022-12-06 10:27:25 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410461639 G2 Discounts ianmcmillan78 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410463778 2022-12-06 10:29:31 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410463778 G2 Puts in writing exactly what the company is offering and what the customer can expect. ianmcmillan78 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410466988 2022-12-06 10:32:53 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410466988 g2 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410467065 the company will highlight the main points, ie, new movies, new series etc.]]> 2022-12-06 10:32:57 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410467065 g2 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410468453 purpose of a service offer is to entice customers to subscribe or buy.]]> 2022-12-06 10:34:21 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410468453 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410469693 A service offer is the organisation says it will offer its customers and is therefore what the customer comes to expect. E.g refund policy, delivery times, and different services it will offer. (Brand promise) ]]> 2022-12-06 10:35:32 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410469693 A service offer is the organisation says it will offer its customers and is therefore what the customer comes to expect. E.g refund policy, delivery times, and different services it will offer. (Brand promise) https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410472711 2022-12-06 10:38:26 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410472711 g2 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410475469 younger people tend to be more irate when communicating with customer services, service operative needs to be calm and collective.]]> 2022-12-06 10:40:49 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410475469 G2 Expectations are formed by word of mouth, recommendations and past experiences. ianmcmillan78 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410476521 2022-12-06 10:41:35 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410476521 g2 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410478917 brand satisfaction]]> 2022-12-06 10:43:38 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410478917 To ensure customer loyalty https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410478965 2022-12-06 10:43:41 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410478965 g1 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410479376 A service offer is what an organization says it will offer its customers and is therefore what the customers come to expect. E.g refund policy, delivery times, and different services it will offer(Brand promise)]]> 2022-12-06 10:44:04 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410479376 g1 ericjdarko https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410485756

Loyal customers that are highly satisfied of the customer service will have a high level of expectations that needs to be maintained.




]]> 2022-12-06 10:50:27 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410485756 G1 ericjdarko https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410487559 To feel heard appreciated and valued, for the process to feel easy and without friction.

To see action being taking regarding the request or issue.

]]> 2022-12-06 10:52:22 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410487559 G2 Keep customers happy so that they recommend the company to others and keep coming back. ianmcmillan78 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410489529 2022-12-06 10:54:18 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410489529 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410490428 Increased sales and reduces customer attrition]]> 2022-12-06 10:55:15 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410490428 Also customer relationships deliver invaluable marketing https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410491083 2022-12-06 10:56:01 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410491083 G1 https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410491615 The importance to ensure effective customer relationships are maintained 
if a customer feels more secure with the brand it can lead to a growing customer and a repeated purchase rate.]]> 2022-12-06 10:56:38 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410491615 Builds an emotional connection between brand and client https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410491623 2022-12-06 10:56:38 UTC https://padlet.com/mariannealexisb2w/t5n77gjz7m0gdra5/wish/2410491623