• Updated the core English 9 course
• Created several entirely new courses for the school as well

• Restructured several key aspects of the school &  dramatically increased student overall enrollment & retainment
  • Updated all internal training materials & programs, leading an 80% increase in teacher effectiveness
  • Restructured the student support program, new student onboarding & overall course options resulting in triple enrollment numbers within 2 school years
  • Created part time positions that were cost effective while streamlining manual enrollment and data entry tasks
  • Designed a course for new students to complete as part of the onboarding process leading to a 65% increase in student retention & passing rates

• Primary responsibilities included:
  • Leading district enrollment meetings
  • Attending board meetings
  • Primary point of contact for the teaching & learning coach staff
  • Leading & presenting internal PD sessions
  • Supporting school marketing & curriculum purchasing decisions

Responsible for high-risks accounts who had invested at least $5 million & saw all accounts renew successfully with upselling included

• Worked directly with district leadership to ensure equitable learning & teacher training for all Read180 & System 44 classrooms

• Scheduled & tracked evolving PD calendars for these districts, each averaging 40-50 teachers signed up for monthly support & 500+ needing annual PD support

• Saw a 50% increase in student Lexile growth and decreased teacher turnover in one multi-million dollar account

Primary duties included: 

• Leading PD training in person & online

• Observing & supporting teachers

• Attending mid & end of year data meetings

• Overseeing district support schedules

• Attending district implementation meetings

• Upselling of company products

• Ensuring school success

Led several So Cal districts through the COVID crisis without losing any professional development days, while supporting districts transfer of in-person support to on-line learning settings

Maintained 94% customer approval rating, one of the company's highest for that year

Earned an international "Shout Out" from the CEO for my exemplary webinar teacher support during the initial COVID 19 school campus closures 

Laid off, along with 22% of the services staff in Oct 2020 due to COVID restructuring 

Included below are three years' of educator feedback on my training and support sessions as well as two letters of reference

Segmented moozoom’s 1,500+ accounts and established CSM KPIs

Designed and led team training on customer talking points & calls best practices

Designed, built and launched all CS customer auto comms

Established health scores & strategic accounts reviews to monitor account progress & trends

Hired and onboarded 5 new team members

Led all implementation & renewal efforts

Increased & improved data collection & tracking procedures

Helped train the French Canadian sales team on US education trends and best practices

Designed and developed extensive customer-facing and internal CS resources

Worked with the Marketing, Content & Software teams to streamline the customer experience

Responsible for customers’ overall experience & updating customer resources

Orchestrate strategic cross-departmental thought partnerships

Develop and execute comprehensive customer experience strategies aligned with company goals

Define and track KPIs related to customer experience

Lead all customer onboarding, resulting in 3x increase in student & staff access