Concepts & Skills Learned in MODERN MANAGEMENT by Debbie https://padlet.com/debbierchrd1/swup5v4nus32 Lessons learned by Debbie Boyd en-us 2018-06-22 08:38:14 UTC 2018-06-25 03:50:01 UTC hello@padlet.com Module 8: Controlling Performance and Operations debbierchrd1 https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202422
  • Specific Activities - the process should match the activity.
  • Different Goals - standardizing performance and protects the assets from theft and waste of the product.
  • Timely Corrective Action - Managers where I work often submit a corrective action plan to push the clinicians to get documentation in order in a timely manner. This documentation is the standard for receiving funding for our programs.

    • This clip explains the process of optimizing Performance and Operations.
    ]]>     2018-06-22 08:38:14 UTC https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202422     Module 7: Leadership and Motivation debbierchrd1 https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202423 Leadership style guides staff in the best direction for the organization and is usually based on the behavioral approaches of the leader/manager.
    • Structure - more ridged defined procedures should be define and adhered to(manager).
    • Consideration - develops trust and respect. Best for developing good relationship with followers. This is important when trying to maintain motivation (leader)
    Motivated employees feel a sense of purpose with greater commitment and communication to produce or provide better service.

    I strive to be more of a leader than a boss as the picture below depicts a leader actually leading not dictating.
    ]]>     2018-06-22 08:38:14 UTC https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202423     Module 6: Managing Human Resources and Communications debbierchrd1 https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202424 "When it comes to customer service, hope is not a strategy. Customer service must be purposeful. You can hire the nicest people in the world, but you still must give them direction, teach the best practices, and continue to reinforce your customer service strategy so that employees are continuously reminded and motivated on what and how to deliver your brand of customer service. You must take what they already know and teach, very specifically, how to make it work for your business. And it starts with some initial training.
    For example, Disney puts every employee (also known as Cast Members) through a training program knows as Traditions.  It doesn’t matter if the Cast Member is taking tickets, selling souvenirs, helping people on rides, sweeping up trash or being brought into the corporate offices.  All new hires learn what the traditions behind Disney are all about and how to “Manage the Magic,” which is a very purposeful way of creating a connection with the guest.
    Don’t leave customer service to chance. Regardless of how good the employees’ people skills are, you can’t simply hope they will understand how to apply what they know to your business. Train them and train often. Reinforce the positive and learn from any problems. Consistently amazing customer service doesn’t happen by accident. It happens on purpose!"


    ]]>     2018-06-22 08:38:14 UTC https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202424     Module 5: Organizational Structures and Processes debbierchrd1 https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202425 Fundamentals of Organizing
    Process
    1. Division of Labor 
    2. Advantages & Disadvantages
    3. Coordination
    4. Organizational Structures
    Responsibility, Authority an Delegation
    Great power comes with great responsibility. There should be balanced between authority and responsibility. An organization should build safe guards against misuse of manager authority and irresponsibility during the work.
    1. Line authority - superior and subordinate relationship.  Makes decisions and gives orders.  
    2. Staff authority - internal consultants who assist line authority in solving problems.
    The two groups work together to obtain the companies objectives. 
    Accountability is a management style or philosophy that holds staff liable or accountable.  If you don't perform the job you will suffer justifiable punishment or a reward for a job well done.


    ]]>     2018-06-22 08:38:14 UTC https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202425     Module 4: Planning and Decision Making debbierchrd1 https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202426 Characteristics of  Planning
    Planning is a process that an organization uses to determine it's goals and how to accomplish the objectives to achieving those goals.
    “IF SUCCESS IS YOUR DESTINATION, YOU WILL ARRIVE THERE ON A CARRIAGE NAMED COMMITMENT PULLED BY A HORSE CALLED INTEGRITY!”
    http://www.cartoonmotivators.com/blog/cartoon-to-illustrate-success-quote
    This YouTube video simplifies and shows how to make decisions by following the process.
    ]]>     2018-06-22 08:38:14 UTC https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202426     Module 3: Management Within a Global Organization debbierchrd1 https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202427 Management Influencing within Multinational & International Corporations
    As we guide the activities of our organization through communicating, leading, motivating, and managing groups we need to take a look a variables
    1. Culture
    2. Special Difficulties
    3. Improving Communication
    4. Respecting Human Rights & Traditions
    5. Knowing Right from Wrong
    This cartoon reminds me of some of the managers and staff that have worked at Gateway for many years.
    Most have a hard time changing with the diversity and multicultural employees and clients.
    ]]>     2018-06-22 08:38:14 UTC https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202427     Module 2: Organizational Ethics and Corporate Governance debbierchrd1 https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202428 A good corporate citizen is a manager who is committed to building the community and it's environment.
    Managing a company means we are required to perform activities (standards) that fulfill our responsibility.
    The standard is the minimum requirement, therefore I believe we should as needed,
    perform voluntarily social activities to make sure everyone involved, (customers, investors & the company) are satisfied and assure that this will not take the place of profit maximization but complement it the productivity of our efforts.

    The CEO of the company I work for, Dr. Candace Hodgkins is a good corporate citizen.  She and some of her leaders,
    Dr. Raymond Pomm, Medical Director, Dr. Yvonne Kennedy,
    VP of Professional Services,
    Tiffany Winemiller, VP of Development and
    Operations, Dr. Jennifer Weitzel, VP of Clinical Services, have brought more community awareness, involvement and successful outcomes. I am proudto be under their leadership.

    Diversity in the Workplace is vital in todays world. 
    We promote through
    • Equal Employment 
    • Affirmative Action 
    • Reverse Discrimination 
    1.    Organizational commitment
    ·         Ignoring differences
    ·         External Policies and         enforcement
    ·         Responses – inadequate
    ·         Affective action   
    2.     Pluralism
    ·         Golden rule
    ·         Assimilation
    ·         Right the wrongs
    ·         Cultural
    ·         Multicultural
    ]]>     2018-06-22 08:38:14 UTC https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202428     Module 1: Management Overview debbierchrd1 https://padlet.com/debbierchrd1/swup5v4nus32/wish/268202429 A process that helps a company to achieve its goals by working with and through people and other resources is better known as management.
    The purpose of management is to plan, direct, organize and ensure the success of a business at different levels through a number of methods including customer satisfaction and employee training. Management, normally made of a manager and their assistants, is key to running an organization on what could be considered microscopic levels

    There are four concepts or functions that are vital to the management process.
    1. Planning is the first and most essential function to obtain organizational goals in the short and long term process.
    2. Organizing puts the plans into action by assigning duties to staff as individuals or groups, based on their skill set, which produces the end goals to reach organizational success.  Organizing should be adaptable to meet challenges as situation occur and change.
    3. Influencing is used to motivate or guide staff in the direction that will bring the desired goals of the organization.
    4. Controlling is the concept that monitors the progress to make sure the team is meeting the performance standards and if not they determine which improvements need to be made.
    In my current position, I have been misguided by a resentful manager, not a compassionate, caring leader that wants to fulfill the companies mission & vision.
    https://www.gatewaycommunity.com/about/


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