Best regards.

We have a problem with the PCGA.PA file that is generated by the FINDIEODBA107 process, it arrived incomplete.

We will appreciate receiving the complete file by 5:15 am at the latest so that it can processed in the accounting batch.

Please, can you help us with this issue?

We remain attentive.

Thank you for your attention.

In this moment i have a problem with my dynamic password, i tried to transfer a money but the dynamic password is locked.

How do you can help me with this problem? Really i need transfer this money urgently

Please let we sent the extract of your count and you will understand the balance count and your transaction

If you don’t understand this information, we will visite for give you more information

Thanks you

Services customer

I check today the ECS interface of november 30 but i don't see records for Panama, Please they can help reviewing if have a problems with the procces and don't executed nothing. Please help with this information because we need this information for make a report to superintendence.

Thanks for your help.

Regards,

I have to check if the PCGA.PA file was generated. If it was generated I will send it to you by mail.

If not, I have to check why the generation failed, and that will take me more time than you told me.

The DWH file at the end of the week always generates more data than normal, this delays the delivery time on the route, we calculate that in 20 minutes the report will be on the route. We will work on improving the process and find the root cause and we will be informing the solution. For now the process will continue to take the time needed to generate at the end of the week.

Thank you.

I want you to give a tips for you undestand how to get the new acount balance.

You have to get de balance initial for the extract, and have to rest the transaction debit, for example purchases or ATM withdrawal, and plus amount of the deposit. Whit this operations you will get the new balance.