The advantages and disadvantages of outsourcing customer service by Soufia ZEKHNINI https://padlet.com/szekhnini1/ssl2e8cwk4zpamej Fait avec une folie créative en-us 2021-03-24 10:05:51 UTC 2021-03-24 10:55:05 UTC hello@padlet.com Definition of outsourcing customer service szekhnini1 https://padlet.com/szekhnini1/ssl2e8cwk4zpamej/wish/1347165792
what is an outsourced customer service ? It is when management of customer-facing communication channels is transferred to a third-party service provider.

]]> 2021-03-24 10:26:50 UTC https://padlet.com/szekhnini1/ssl2e8cwk4zpamej/wish/1347165792 Advantages of outsourcing costumer service : szekhnini1 https://padlet.com/szekhnini1/ssl2e8cwk4zpamej/wish/1347227422 1. Saving Resources 
2. Creating Better Coverage 
3. More language options
4 Potentially shorter response times]]> 2021-03-24 10:49:33 UTC https://padlet.com/szekhnini1/ssl2e8cwk4zpamej/wish/1347227422 Disadvantages of Outsourcing Customer Service szekhnini1 https://padlet.com/szekhnini1/ssl2e8cwk4zpamej/wish/1347231345 1. Decrease the global customer satisfaction 

2. Offshore outsourcing may also decreased control over business functions

3. Disconnection from brand and strategy
4. Lack of collaboration and communication between agents and departments]]> 2021-03-24 10:51:01 UTC https://padlet.com/szekhnini1/ssl2e8cwk4zpamej/wish/1347231345