https://padlet.com/g_sims/difficult_customer Read the customer service guidelines and present information to the rest of the class en-us 2017-11-29 05:28:30 UTC 2025-09-26 05:15:40 UTC hello@padlet.com https://padlet.com/g_sims/difficult_customer/wish/212122537 As per the NSW Police customer guidelines, the police must repond in a calm, polote and professional matter with all customers but especially with difficult customers they should see to dissect their issues and not the difficult individual themselves. They should record on a notebook what goes on during their interaction with a difficult customer and then proceed to either tell a manager or supervisor and if they can't succeed in meeting the customer's needs, then they should seek way in which to improve by asking superiors im what they could've done better. Difficult customers should not bother them or provoke them imstead they shpuld refer back to the first policy of remaining calm. To summarise athe guidelines just say not to get touchy when they get a rude or difficult xustomer, rather use their experience to serve the next one better.]]> 2017-12-01 01:10:33 UTC https://padlet.com/g_sims/difficult_customer/wish/212122537 https://padlet.com/g_sims/difficult_customer/wish/212123238 According to NSW Police Customer Guideline, the major factors when dealing with difficult customers is to always portray calmness and polite behaviour; show empathy and address their inqury with professional manner; and inform them when no futher action can be taken.

Look at their issue reported rather than the person reporting them. They should always comply with customer guideline implemented and utilize their knowledge to address the problem given. Police officers are constantly prequisite to focus and promote NSW police standards



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