2026 Business Plan Cascade: Q&A by SLMC CorpStrat https://padlet.com/slmc_cpbd/sp3jw5kf967djkca Post your questions below en-us 2025-07-15 07:53:10 UTC 2026-01-09 03:38:51 UTC hello@padlet.com https://padlet.net/icons/png/2753.png Re: Retention of nurses In the healthcare industry, the quality of a hospital is often measured by the hands that provide the bedside care. For our institution, the tenure of its bedside nurses is a vital component of patient recovery and institutional loyalty. How about incentivizing attendance and rewarding tenure, we can eliminate the strain of staffing shortages (resignations, habitual absences). https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742270751 2026-01-07 01:59:50 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742270751 Since we have increased bedside procedures, especially ultrasound, will there be a way to prioritize these machines in the elevators? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742302256 2026-01-07 02:30:29 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742302256 We are looking at integrating all HI results into ISCV. How can we ensure that all results will reflect in eHub? Currently, we are already experiencing issues with some of our results not reflecting. https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742316258 2026-01-07 02:45:50 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742316258 We appreciate all the enhancement done by IT, we know system is not perfect but hope we can look at improving the number of ROEs since multiple users utilize these during downtime? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742318894 2026-01-07 02:48:38 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742318894 Question for IT: We appreciate what you have completed. May I know the ultimate end-goal of these? How can you translate these to operational efficiency, patient experience, employee experience? Thank you https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742320480 2026-01-07 02:50:02 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742320480 Is there a way to transition SARF to a paperless system? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742321095 2026-01-07 02:50:31 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742321095 There are a total 200+ ASRF pending requests in MIDA. Most units are waiting for several months to grant their requests. What are the strategic plans of IT-USG regarding this concern? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742323644 2026-01-07 02:51:48 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742323644 There is a delay in providing uniforms in the MPG group since 2024. The uniforms provided last year (2025) to some units is for the 2024. Uniforms allocated for 2025 is not yet provided in some units. To Comp. Ben. Dept., what is the timeline for this? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742327620 2026-01-07 02:55:20 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742327620 We appreciate HR's efforts in training, recruitment, and engagement. For 2026, can we explore educational qualification-based incentives? For example, what benefits can associates expect if they have a master's degree or further studies? This could boost morale and show that their credentials truly matter. https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742335186 2026-01-07 03:03:11 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742335186 To: IT group - we requested and budgeted laptop units for 2025 last 2024 but we still haven’t received it. We understand the difficulties in procuring these, however, hardware such as laptops and PCs are very crucial in our daily work as HCWs. Honestly, it’s already the bottleneck in our processes. When can we expect the delivery or turnover of these units? I hope it’s asap. Thank you https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742354034 2026-01-07 03:26:51 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742354034 Are there additional parking avaialble now that SLRC is open? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742363551 2026-01-07 03:37:31 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742363551 With the hospital's move to digital transformation, can we have a ONE SLMC APP/ program which includes all the programs and apps that we are all using? This would be more efficient. https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742366287 2026-01-07 03:40:54 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742366287 For IT, comment only. We have service now however concerns are being closed and tagged as resolved. I hope we can be more proactive why these concerns are recurring so associates will not rely on walkarounds & short cuts that become norm. Thank you. https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742367647 2026-01-07 03:42:24 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3742367647 Please talk more about the positive impacts of having digital courage. https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3744937382 2026-01-09 00:41:03 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3744937382 In line with digital transformation efforts, will investments also be made to acquire and develop virtual platforms that will help enhance the quality and breadth of our internal communications? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3744953842 2026-01-09 01:03:30 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3744953842 How can we ensure that we can grow this year amid renovations and while we are not increasing so much with bed capacity (until NHB)? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3744996592 2026-01-09 01:53:18 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3744996592 Is there a venue where the actual comments from patients can be presented? In the PXE presentation, Ms. Nice mentioned beforehand that the analysis is purely AI-generated not including empathetic or sympathy-based messaging, as the focus is on actionable insights for staff. However, showing the real patient comments could provide valuable context alongside the AI analysis. Thank you. https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745002819 2026-01-09 01:59:42 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745002819 On PXE- Aside from metrics like NPS, how else do we measure whether Human-Centered Patient Experience is effective and sustainable? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745003439 2026-01-09 02:00:24 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745003439 What is your perspective on employees who follow workplace policies so literally that they deviate from the 'culture of care'? overshadow empathy and fairness example if a medication box is slightly torn but the bottle inside is perfectly intact, (SCM) chooses to charge it to the patient/unit rather than making it available for use. https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745015885 2026-01-09 02:07:48 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745015885 Dra. Sarah mentioned that the Discharge Tracker will include ANS scheduling in Q2. Will that be compatible with—and perhaps complement—the Enterprise Scheduling already in OCIS? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745022828 2026-01-09 02:14:11 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745022828 Given the efficiency and productivity benefits of remote work, and to support staff well-being while maintaining performance, is hybrid or work-from-home being considered for non-health essential staff whose functions can be performed remotely? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745034510 2026-01-09 02:27:01 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745034510 Congratulations SLMC QC! Congratulations HR for a job well done. We appreciate you talking about kindness and speaking of kindness, since we have a great performance last year can we expect performance bonus this quarter? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745035668 2026-01-09 02:28:18 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745035668 We received feedback regarding our ServiceNow (SNOW) ticketing process. Apparently, if a follow-up or response is not received within 24 hours, the ticket is automatically closed. Is this correct? Is there no process to seek clarification from the end user before closing the complaint? Thank you. https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745042510 2026-01-09 02:36:49 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745042510 With regards to online access , Can the MFA or VPN use face recognition using our smartphones? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745042512 2026-01-09 02:36:49 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745042512 Why is there no mention of the recurring problem when it comes to our supplies with instruments and pharmacy? What is the long term solution for a week to week out of stock announcements of pertinent supplies that curtails the flow of the units? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745043335 2026-01-09 02:37:49 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745043335 Offering flexible benefits/flexible work arrangements across industries is becoming more prevalent. Is this something St. Luke's can explore as key differentiators? At least for select roles? Possibly to improve cost effectiveness and employee satisfaction, too? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745044790 2026-01-09 02:39:11 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745044790 With the ongoing discussions about AI, are there any plans this year to integrate it into OCIS to help generate and consolidate data entries in patient charts, providing a more detailed picture of patient status and supporting or prompting clinical decision-making? Some hospitals in other countries have already integrated AI into their EMR systems. Renpogi https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745047573 2026-01-09 02:41:42 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745047573 To HR Team - What measures are being considered to reduce waiting time and manage consultation cut-off times in the Employee Health Clinic, especially during months with historically high patient volume? Renpogi https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745051534 2026-01-09 02:45:56 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745051534 To Transformation Office : For the employee number - what is the plan of the IT- to make sure this information is integrated to ALL databases the hospital have as this is an identifier of an employee and all other masterdata should be connected to it. Thanks! https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745052340 2026-01-09 02:46:57 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745052340 For sir George: Is there a plan from your group to meet with each functional group to understand and address their digital transformation needs, so that no group is left behind? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745057861 2026-01-09 02:53:05 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745057861 Is there a possibility to streamline the reporting of an issue or follow ups in FME? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745077575 2026-01-09 03:13:25 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745077575 To IT Considering some area is still classified as an internet 'dead spot,' or with connectivity issue what is the infrastructure solution and corresponding implementation to ensure stable, high-speed connectivity required to support our current and future digitalization and electronic documentation initiatives? https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745081273 2026-01-09 03:17:41 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745081273 To IT Team: Could we explore options for a more robust Business Continuity Plan (BCP) for when OCIS crashes? How can we improve the turnaround time for OCIS downtime to minimize service disruptions. https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745084429 2026-01-09 03:21:37 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745084429 For IT: We are moving more towards cloud storage but would it be possible to have a uniform OS for our desktop files to protect formatting across interfaces? We still have WPS, Windows, ODS and Libre on the floors https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745088942 2026-01-09 03:27:44 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745088942 in supporting to achieved or better surpass our goal, can we also support the request for manpower requisition especially to unit with small number of associates but with loaded workload pls. Thank you https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745096711 2026-01-09 03:38:50 UTC https://padlet.com/slmc_cpbd/sp3jw5kf967djkca/wish/3745096711