https://padlet.com/tj20/sp0z5ti72v3c Made with a wink and a smile en-us 2017-10-04 10:00:33 UTC 2026-02-05 07:49:57 UTC hello@padlet.com https://padlet.com/tj20/sp0z5ti72v3c/wish/193776169 🙄🙄🙄🙄]]> 2017-10-04 10:16:10 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776169 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776242 USSA made the method to get information easier by phone or online and the phone reps were trained in order to provide best service.]]> 2017-10-04 10:16:27 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776242 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776392 2017-10-04 10:17:00 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776392 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776413 2017-10-04 10:17:06 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776413 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776414 Focus on specific group-military]]> 2017-10-04 10:17:06 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776414 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776420 2017-10-04 10:17:08 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776420 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776476 😓😓😓😓😓]]> 2017-10-04 10:17:20 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776476 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776514 🤷🏿‍♂️🤷🏿‍♂️🤷🏿‍♂️]]> 2017-10-04 10:17:28 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776514 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776557 provide value that customers appreciate ]]> 2017-10-04 10:17:40 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776557 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776578 Question 1
The bank understanded their customer need 

]]> 2017-10-04 10:17:46 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776578 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776623 Did marketing research and knew customers needs and wants as well as their lifestyle ]]> 2017-10-04 10:17:57 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776623 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776659 2017-10-04 10:18:06 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776659 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776682 2017-10-04 10:18:13 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776682 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776685 Personal ]]> 2017-10-04 10:18:14 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776685 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776689 provide service which satisfy customers' needs]]> 2017-10-04 10:18:14 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776689 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776693 By marketing to military personnel and their families, they made themselves available 24/7 from anywhere in the world 

]]> 2017-10-04 10:18:15 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776693 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776707 Provide Esay connect function to customers ]]> 2017-10-04 10:18:19 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776707 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776709 Early adopter of app so customers don't have to visit branch

]]> 2017-10-04 10:18:20 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776709 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776799 USSA focuses on these consumer's particular needs, goals, values, ]]> 2017-10-04 10:18:40 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776799 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776856 Aim marketing towards military personnel 

]]> 2017-10-04 10:18:57 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776856 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776858  target specific customer 

]]> 2017-10-04 10:18:58 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776858 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776874 2017-10-04 10:19:02 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776874 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776879 Application]]> 2017-10-04 10:19:03 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776879 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776886 Focus on the special needs, values, goals]]> 2017-10-04 10:19:05 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776886 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776887 They focuses on consumers needs ]]> 2017-10-04 10:19:05 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776887 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776949 Provide convenience for customers ]]> 2017-10-04 10:19:21 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776949 https://padlet.com/tj20/sp0z5ti72v3c/wish/193776958 Because it will become more relevant and easier to access for]]> 2017-10-04 10:19:22 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193776958 https://padlet.com/tj20/sp0z5ti72v3c/wish/193777977 2017-10-04 10:22:59 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193777977 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778053 2017-10-04 10:23:13 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778053 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778059 2017-10-04 10:23:15 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778059 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778085 Ability: low cogition ability,customers don't know who to ask for information so USAA makes it easier according to life wvent]]> 2017-10-04 10:23:21 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778085 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778089 They pro]]> 2017-10-04 10:23:23 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778089 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778091 Email]]> 2017-10-04 10:23:24 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778091 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778092 Trained 12,000 representatives to help people to access info and give them some suggestions.

]]> 2017-10-04 10:23:24 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778092 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778126 They can speak to financial advisors at any time to get advice and info as well as 24/7 access to the website which provides them with the information they are seeking]]> 2017-10-04 10:23:33 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778126 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778147 Q2: they have a large number of representatives to offer customers advice]]> 2017-10-04 10:23:36 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778147 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778180 Offering the online services which are available 24/7 by phone and internet. ]]> 2017-10-04 10:23:45 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778180 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778189 Call, phone, online

]]> 2017-10-04 10:23:47 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778189 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778191 Q2:
Consumers can make a call and speak with representatives to get some advice on choosing right product   

]]> 2017-10-04 10:23:47 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778191 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778194 Get information at own pace and to have to have like seminars etc. ]]> 2017-10-04 10:23:48 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778194 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778227 One to one consultant]]> 2017-10-04 10:23:55 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778227 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778243 Arrange an individual consultation,provide professional advice. Social media communication ]]> 2017-10-04 10:23:58 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778243 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778248 2017-10-04 10:23:59 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778248 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778272 They they provide Financial advisor to customers, and let them feel communication respect ]]> 2017-10-04 10:24:04 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778272 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778281 An app for scanning and depositing check, also daily text ,assages]]> 2017-10-04 10:24:06 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778281 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778323 Q2: they provide website and app survice which can be accessed anywhere and anytime . Besides, ]]> 2017-10-04 10:24:16 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778323 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778328 Online access and over the phone personal communication ]]> 2017-10-04 10:24:18 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778328 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778388 App, email]]> 2017-10-04 10:24:29 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778388 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778389 Individual consultant finacial ]]> 2017-10-04 10:24:29 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778389 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778463 2017-10-04 10:24:45 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778463 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778472 Email, APP, phone, message]]> 2017-10-04 10:24:47 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778472 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778484 Provide online information’]]> 2017-10-04 10:24:50 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778484 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778492 Off offer gre]]> 2017-10-04 10:24:52 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778492 https://padlet.com/tj20/sp0z5ti72v3c/wish/193778646 Make a call]]> 2017-10-04 10:25:22 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193778646 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779086 Family’s account, plan of requirement, insurance 

]]> 2017-10-04 10:27:07 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779086 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779223 Functional:family member can use their account. Symbolic: call customers sergeant,show respect
:]]> 2017-10-04 10:27:34 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779223 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779243 2017-10-04 10:27:39 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779243 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779248 Fam]]> 2017-10-04 10:27:39 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779248 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779260 Functional and social needs. ]]> 2017-10-04 10:27:42 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779260 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779262 Functional needs: usaa]]> 2017-10-04 10:27:43 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779262 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779270 Functional
NonSocial
Symbolic]]> 2017-10-04 10:27:43 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779270 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779282 Social and functional needs.
Each family member can access the family account.

]]> 2017-10-04 10:27:44 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779282 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779287 1.Functional because they provide the service to their customers who were far away from home 2.symbolic ]]> 2017-10-04 10:27:46 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779287 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779295 edMarry,cars,home,children's education,financial security,retirement.

]]> 2017-10-04 10:27:48 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779295 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779306 Convinient to use and access their financial transactions because most of customers which are military families and they have to be far away from their home. Bank provide convinient servive both online and phone call]]> 2017-10-04 10:27:50 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779306 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779329 social needs - want to get hold of their families while they are away]]> 2017-10-04 10:27:56 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779329 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779331

]]> 2017-10-04 10:27:56 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779331 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779345 Ussa provides customize service for individuals and professional advices ]]> 2017-10-04 10:27:58 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779345 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779346 Functional needs ]]> 2017-10-04 10:27:59 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779346 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779347 Functional and social. To ca ]]> 2017-10-04 10:27:59 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779347 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779385 Hedonistic, cause it is cognitive stimulation. They provide a lot of benefits to customers.]]> 2017-10-04 10:28:08 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779385 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779396 - 24/7 access
- available world wide
- WiFi, data or phone call access
 ]]> 2017-10-04 10:28:10 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779396 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779404 Convience: information can be obtained whenever they want ]]> 2017-10-04 10:28:11 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779404 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779409 2017-10-04 10:28:12 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779409 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779410 Functional and social needs specific to their job/carrier USAA will have a personal representative at hand/call

]]> 2017-10-04 10:28:12 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779410 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779415 Functional needs]]> 2017-10-04 10:28:13 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779415 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779444 Make a family account 
To consider they functional needs]]> 2017-10-04 10:28:20 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779444 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779460 Q3
Social beeds]]> 2017-10-04 10:28:24 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779460 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779479 functional and hedonic]]> 2017-10-04 10:28:30 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779479 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779502 Functional and social. Personal wealth management and insurance car loans]]> 2017-10-04 10:28:37 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779502 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779525 Functional needs ]]> 2017-10-04 10:28:42 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779525 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779553 individual consultations with financial advisors and professionals]]> 2017-10-04 10:28:48 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779553 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779573 Q3
Social and functional needs ]]> 2017-10-04 10:28:53 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779573 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779630 Social needs ]]> 2017-10-04 10:29:06 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779630 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779729 Social and functional needs ]]> 2017-10-04 10:29:29 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779729 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779798 Functional social needs

]]> 2017-10-04 10:29:38 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779798 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779910 2017-10-04 10:30:06 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779910 https://padlet.com/tj20/sp0z5ti72v3c/wish/193779984 Social 

]]> 2017-10-04 10:30:28 UTC https://padlet.com/tj20/sp0z5ti72v3c/wish/193779984